MuxLab 500773-TX User manual

© MuxLab Inc. 94-000885-A SE-000885-A
2321 Rue Cohen, Montreal, Quebec, Canada. H4R 2N7
Tel: [phone] Fax: [phone]
Toll Free (North America): [phone]
E-mail: [e-mail] URL: www.muxlab.com
Specifications
Specifications
Environment
HDMI 2.0b
Devices
TVs, monitors, projectors supporting HDMI.
Signal Protocal/Standard
HDMI 2.0b and HDCP 2.2.
Video Resolution
HDMI:Up to 4K @ 30Hz (4:4:4) and 4K @ 60Hz (4:2:0)
VGA: Up to 1920 x 1200 @ 60Hz
Video Bandwidth
300MHz
Audio Bandwidth
20Hz to 20KHz (2 CH)
Network Bandwidth
500Mbps (Typ), up to 800Mbps (Max).
Network Requirement
1G Network via PoE Ethernet Switch supporting IGMP and Jumbo Frames.
Network Protocol
Multicast
Compression
JPEG2000
Latency
16.7ms typ. (1 Frame), up to 33.4ms max. (2 frames ).
Connectors
One (1) HDMI input connector for Audio/Video
One (1) VGA input 15-Pin DSUBconnector for Video
One (1) 3.5mminput jack for 2CH Audio
One (1) RJ45S for Ethernet connection
One (1) 2.1mm locking power connector, for optional use since this device supports PoE (PD)
Maximum Distance
Cat5e/6: 330ft (100m) from Ethernet Switch.
Note: When installed in an electrically noisy environment, an STPcable must be used. Also,
cross-connection reduces the effective distance depending on the grade of twisted cable used.
RJ45 Pin Configuration
Reverse Polarity Sensitive.
Use EIA/TIA 568A or 586B
straight-through wiring.
RJ45 Link
Pin 1 (R) Pin 2 (T)
Pin 3 (R) Pin 6 (T)
Pin 4 (R) Pin 5 (T)
Pin 7 (R) Pin 8 (T)
Power Source
This device supports PoE (PD), an external power supply is not included. It is intended to be
powered via a PoE (PSE) Ethernet Switch. If required, an optionalpower supply(500993) may
be purchased separately.
PoE
IEEE 802.3af
Power Consumption
3W
Temperature
Operating: 0° to 40°C Storage: -20° to 85°C
Humidity:Up to 95% non-condensing
Wall Plate Size
2 Gang
Dimensions
5.00” x 4.53” x 1.65” (127 x 115 x 42 mm)
Weight
1.17 lb (0.53 kg)
Compliance
Regulatory: FCC, CE, RoHS Flammability: 94V0
Warranty
3 years
Order Information
500773-TX HDMI/VGA over IP PoE Wall Plate Transmitter, UHD-4K
500773-TX-WH HDMI/VGA over IP PoE Wall Plate Transmitter, UHD-4K (White)
Compatible Receivers
500758-RX, and 500759-RX
Accessories
(Item is sold separately)
500993 Universal Locking Power Supply 5VDC/2.6A US/UK/EU Blade
HDMI/VGA over IP PoE Wall Plate Transmitter
500773-TX
Quick Installation Guide
Overview
The HDMI/VGA over IP PoE Wall Plate Transmitter allows HDMI and VGA equipment to be
connected up to 330ft (100m) at up to 4K (3840x2160) resolution @ 30Hz via one (1) Cat5e/6
unshielded twisted pair cable in a point-to-point configuration. Point-to-multipoint and multipoint-
to-multipoint configurations are also possible by connecting several Transmitters and Receivers to
the same local Ethernet IP network via an Ethernet Switch. The HDMI/VGA over IP PoE Wall
Plate Transmitter also supports PoE (PD) if used with a PoE (PSE) Ethernet Switch. Additional
Transmitters may be purchased separately depending on the intended application and number of
units required.
For the point-to-multipoint and multipoint-to-multipoint configuration the Ethernet Switch must
have Gigabit ports, Jumbo Frame capability, DHCP Server capability, PoE, and additionally
support the IGMP communication protocol for the multipoint-to-multipoint case. MuxLab
recommends using the Cisco SG300 or SG500 Series Managed Switches.
The MuxLab ProDigital Network Controller (500811) is available to simplify the configuration and
utilization of the 500773-TX and other MuxLab IP based products via an Ethernet web interface.
The MuxLab Control Android and iOS Application may also be used for connectivity
management, in combination with the 500811 Network Controller.
Applications
Applications include commercial and residential AV systems, classroom systems, digital signage,
boardroom systems, collaborative PC systems, and medical information systems.
Installation
1. Identify the connectors on the Transmitter and Receiver as indicated on the product labels, see the
above front and rear product views for further details.
2. Verify that the distance between the HDMI/VGA over IP PoE Wall Plate Transmitter and
other MuxLab Receiver is within the specifications (see Specifications table for more details).

© MuxLab Inc. 2018
3. To install the Transmitter:
3a. For an HDMI source, connect the Transmitter to the HDMI video source with an HDMI
compliant cable. For a VGA source, connect the Transmitter to the VGA video source
and connect the audio to the Audio-In port with compliant video and audio cables.
3b. If the application is point-to-point, then connect one (1) length of Cat 5e/6 (or higher)
grade UTP cable to the RJ45 LINK connector on the Transmitter. If transmitting over
the network, use an Ethernet Switch between Transmitter and Receiver.
4. To install a Muxlab Receiver (such as the Muxlab 500758/759/770/771 Receiver):
4a. Connect the Receiver to the HDMI display equipment with an HDMI compliant cable.
4b. If the application is point-to-point, then connect one (1) Cat 5e/6 cable (or higher)
coming from the Transmitter, to the RJ45 LINK connector on the Receiver. If
transmitting over the network, use an Ethernet Switch between Transmitter and
Receiver.
5. If the configuration is a point-to-multipoint or multipoint-to-multipoint:
5a. You will need to use an Ethernet Switch with Gigabit ports and DHCP Server support.
In addition Jumbo Frame support is required and IGMP Protocol support is required for
the multipoint-to-multipoint case. Verify that the Ethernet Switch is configured
correctly and that the DHCP Server is enabled, that the IGMP Protocol is enabled
for multipoint-to-multipoint applications, and that Jumbo Frame is enabled. See
the operating manual for more information about configuring the Ethernet Switch.
5b. Connect all Transmitters and Receivers to the Ethernet Switch.
5c. Use the DIP Switches to select a unique Device ID for each Transmitter present on the
network and configure each Receiver Device ID to the corresponding selected
Transmitter.
Note: This step is not necessary if the MuxLab Pro Digital Network Controller
(500811) is used.
6. Powering the Transmitter or Receiver via an external power supply is only necessary where
PoE (PSE) is unavailable. If PoE is unavailable, connect a 5 VDC power supply (500993 -
sold separately) to each Receiver and to an AC power outlet. Next connect each Transmitter
in the same manner. If power is present, the green power LED on each Transmitter and
Receiver will illuminate..
Note: Power ‘ON’ the HDMI/VGA over IP PoE Wall Plate Transmitter and any other
Transmitters and Receivers only after all connections have been made.
7. Power ‘ON’ the HDMI and VGA equipment and verify the image quality.
8. Press and hold the push button for 5 seconds to toggle between Normal and Auto Source
Detect mode. In Normal mode, press and release the push button on the front panel to switch
between the HDMI and VGA inputs. In Auto Source Detect mode, the HDMI/VGA over IP
PoE Wall Plate Transmitter will detect and select the first input signal inserted, and will
remain selected until the connector is removed.
9. The following diagram illustrates a typical LAN configuration with other compatible MuxLab
AV over IP devices. The 500773 is compatible with the MuxLab 500758/759/770/771.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible solutions in regard to
the installation of the HDMI/VGA over IP PoE Wall Plate Transmitter:
Symptom
Transmitter LEDs
Receiver LEDs
Probable
Cause
Possible
Solutions
Power
Link
Power
Link
No Image
OFF
OFF
OFF
OFF
No power
•Check power connections
•Check PoE Ethernet Switch
Setup
No Image
BLINK
OFF
BLINK
ON
Booting
•Wait until booting process is
finished
No Image
ON
OFF
ON
OFF
No Ethernet Link
•Check Ethernet Switch Status
•Check UTP Cables
Info Screen
ON
OFF
ON
BLINK
UTP Cable
•Check the Transmitter UTP cable
Info Screen
ON
ON
ON
OFF
UTP Cable
•Check the Receiver UTP cable.
Info Screen
ON
BLINK
ON
BLINK
No Data
Connection
•Check if DIP Switch settings
match
Info Screen
ON
ON
ON
BLINK
Wrong setting on
Receiver
•Check DIP Switch address of the
Receiver
Choppy Video
ON
ON
ON
ON
Configuration
•Check cable length
•Check the HDMI or VGA Cable
Quality
•Check if Jumbo Frame and
IGMP are enabled on the
Ethernet Switch
Image flickers
when powering
up nearby
equipment
ON
ON
ON
ON
Interference
•Use STP cables
If you still cannot diagnose the problem, please call MuxLab Customer Technical Support at 877-689-
5228 (toll-free in North America) or ([phone] (International).