NEC Univerge SV8100 User manual

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Features and Specifications Manual
INT-2067 (UNIV)
Issue 11.0
(Version 8000)
®

NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Corporation of America and shall not be
reproduced without prior written approval of NEC Corporation of America.
Dterm, NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is a
registered trademark of NEC America, Inc. Windows is a registered trademark of Microsoft
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Copyright 2012
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC UNIVERGE SV8100 System.
The UNIVERGE SV8100 system is a feature-rich key system that provides many features including
Automatic Call Distribution, IP Station and IP Trunk support, ISDN compatibility, PBX compatibility,
TAPI compatibility, Voice over Internet Protocol and Uniform Call Distribution.
The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
UNIVERGE SV8100 General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the UNIVERGE SV8100 system and can be used to
present information to potential customers.
SV8100 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the SV8100 chassis, blades, multiline terminals, and optional equipment.

UNIVERGE SV8100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline
terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information .........................................................................................1-1
Section 2 Multiline Terminals used with the System........................................................1-1
Chapter 2 Features
Section 1 About This Chapter..........................................................................................2-1
Section 2 Important Notes ...............................................................................................2-2
Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ..................................2-2
Section 4 Features.........................................................................................................2-10
Account Code – Forced/Verified/Unverified ....................................................... 2-11
Account Code Entry............................................................................................ 2-19
Alarm .................................................................................................................. 2-25
Alarm Reports..................................................................................................... 2-29
Alphanumeric Display......................................................................................... 2-43
Analog Communications Interface (ACI) ............................................................ 2-47
Ancillary Device Connection............................................................................... 2-55
Answer Hold ....................................................................................................... 2-59
Answer Key ........................................................................................................ 2-63
Attendant Call Queuing ...................................................................................... 2-67
Automatic Call Distribution (ACD) ...................................................................... 2-71
Automatic Release ........................................................................................... 2-103
Automatic Route Selection ............................................................................... 2-109
Recognize Extension Location when Logging in with NetLink ..............................2-113
Background Music ............................................................................................ 2-139

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Issue 11.0 UNIVERGE SV8100
Barge-In............................................................................................................ 2-143
Battery Backup – System Memory................................................................... 2-149
Battery Backup – System Power...................................................................... 2-151
Call Appearance (CAP) Keys........................................................................... 2-153
Call Arrival (CAR) Keys.................................................................................... 2-159
Call Duration Timer .......................................................................................... 2-165
Call Forwarding – Centrex................................................................................ 2-167
Call Forwarding ................................................................................................ 2-173
Call Forwarding with Follow Me ....................................................................... 2-187
Call Forwarding, Off-Premise........................................................................... 2-191
Call Forwarding/Do Not Disturb Override......................................................... 2-207
Call Monitoring ................................................................................................. 2-211
Call Redirect..................................................................................................... 2-217
Call Waiting/Camp-On...................................................................................... 2-221
Callback............................................................................................................ 2-227
Caller ID Call Return ........................................................................................ 2-231
Caller ID ........................................................................................................... 2-235
Memo Display Function.........................................................................................2-240
Caller ID – Flexible Ringing.............................................................................. 2-253
Central Office Calls, Answering........................................................................ 2-261
Central Office Calls, Placing............................................................................. 2-273
Class of Service ............................................................................................... 2-285
Clock/Calendar Display.................................................................................... 2-305
CO Message Waiting Indication....................................................................... 2-309
Code Restriction............................................................................................... 2-315
Code Restriction Override ................................................................................ 2-325
Code Restriction, Dial Block............................................................................. 2-333
Conference....................................................................................................... 2-337
Conference, Voice Call/Privacy Release.......................................................... 2-345
Continued Dialing............................................................................................. 2-349
Cordless DECT Terminals................................................................................ 2-353

UNIVERGE SV8100 Issue 11.0
Features and Specifications Manual iii
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Cordless Telephone Connection ...................................................................... 2-373
Data Line Security ............................................................................................ 2-391
Delayed Ringing ............................................................................................... 2-393
Department Calling........................................................................................... 2-399
Department Step Calling .................................................................................. 2-411
Dial Pad Confirmation Tone ............................................................................. 2-415
Dial Tone Detection.......................................................................................... 2-417
Dialing Number Preview ................................................................................... 2-421
Digital Trunk Clocking....................................................................................... 2-425
Direct Inward Dialing (DID)............................................................................... 2-431
Direct Inward Line (DIL).................................................................................... 2-453
Direct Inward System Access (DISA)............................................................... 2-459
Direct Station Selection (DSS) Console ........................................................... 2-477
Directed Call Pickup ......................................................................................... 2-487
Directory Dialing ............................................................................................... 2-491
Distinctive Ringing, Tones and Flash Patterns................................................. 2-495
Do Not Disturb.................................................................................................. 2-507
Door Box........................................................................................................... 2-513
Drop Key........................................................................................................... 2-521
Dterm Cordless II Terminal ................................................................................ 2-525
Dterm Cordless Lite II Terminal ......................................................................... 2-547
DTPlusWare ..................................................................................................... 2-567
Ecology............................................................................................................. 2-575
E911 Compatibility............................................................................................ 2-585
Electra Elite IPK Terminals............................................................................... 2-621
Facsimile CO Branch Connection .................................................................... 2-643
Flash................................................................................................................. 2-647
Flexible System Numbering.............................................................................. 2-651
Flexible Timeouts ............................................................................................. 2-671
Forced Trunk Disconnect ................................................................................. 2-681

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Issue 11.0 UNIVERGE SV8100
General Purpose Relay.................................................................................... 2-685
Group Call Pickup ............................................................................................ 2-691
Group Listen..................................................................................................... 2-695
Handset Mute................................................................................................... 2-699
Handsfree and Monitor..................................................................................... 2-707
Handsfree Answerback/Forced Intercom Ringing............................................ 2-711
Headset Operation ........................................................................................... 2-715
Hold.................................................................................................................. 2-719
Hot Key-Pad..................................................................................................... 2-727
Hotel/Motel ....................................................................................................... 2-731
Hotline .............................................................................................................. 2-749
Howler Tone Service ........................................................................................ 2-755
Intercom ........................................................................................................... 2-757
IP Multiline Station (SIP) .................................................................................. 2-765
NAPT Traversal.....................................................................................................2-773
IP Multiline Station (SIP) – ML440 Cordless .................................................... 2-787
IP Single Line Telephone (SIP)........................................................................ 2-803
STD SIP Transfer–Unattended .............................................................................2-815
IP Trunk – (SIP) Session Initiation Protocol ..................................................... 2-829
SIP Trunk E.164 Support ......................................................................................2-831
SIP Trunk E.164 CLIP Enhancement....................................................................2-833
IP Trunk – H.323 .............................................................................................. 2-855
IPK/IPK II Migration.......................................................................................... 2-867
IP/Digital Call Logging...................................................................................... 2-877
ISDN Compatibility ........................................................................................... 2-881
ISDN 2 B-Channel Transfer ..................................................................................2-888
IVR – Appointment Reminder Server............................................................... 2-907
IVR – Broadcast Server.................................................................................... 2-915
K-CCIS – IP...................................................................................................... 2-923
CCIS Networking via IP (Peer to Peer Connections Basis) ..................................2-927
K-CCIS – IP with PVA ...................................................................................... 2-933

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Features and Specifications Manual v
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K-CCIS – T1 ..................................................................................................... 2-943
Last Number Redial.......................................................................................... 2-951
Licensing .......................................................................................................... 2-955
Temporary License ...............................................................................................2-960
Line Preference ................................................................................................ 2-969
Long Conversation Cutoff................................................................................. 2-975
Loop Keys......................................................................................................... 2-979
Maintenance ..................................................................................................... 2-985
Meet Me Conference........................................................................................ 2-987
Meet Me Paging ............................................................................................... 2-991
Meet Me Paging Transfer................................................................................. 2-997
Memo Dial ...................................................................................................... 2-1003
Message Waiting ............................................................................................ 2-1007
MH240 Wireless IP Telephone....................................................................... 2-1015
Microphone Cutoff .......................................................................................... 2-1051
Mobile Extension ............................................................................................ 2-1055
Callback to Cell Phone........................................................................................2-1063
Multiple Trunk Types ...................................................................................... 2-1079
Music on Hold................................................................................................. 2-1099
Name Storing.................................................................................................. 2-1109
Night Service .................................................................................................. 2-1113
Off-Hook Signaling ......................................................................................... 2-1123
One-Touch Calling.......................................................................................... 2-1129
Operator ......................................................................................................... 2-1135
(OPX) Off-Premise Extension......................................................................... 2-1139
Paging, External ............................................................................................. 2-1149
Paging, External (VRS) .................................................................................. 2-1157
Paging, Internal .............................................................................................. 2-1161
Park ................................................................................................................ 2-1167
Personal Park at a Co-Worker’s Extension .........................................................2-1169
PBX Compatibility........................................................................................... 2-1177

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Issue 11.0 UNIVERGE SV8100
PC Programming............................................................................................ 2-1183
Outbound IP Connection.....................................................................................2-1193
Power Failure Transfer................................................................................... 2-1205
Prime Line Selection ...................................................................................... 2-1209
Private Line .................................................................................................... 2-1215
Programmable Function Keys ........................................................................ 2-1221
Programming from a Multiline Terminal ......................................................... 2-1227
Pulse to Tone Conversion.............................................................................. 2-1231
Redial Function .............................................................................................. 2-1235
Remote (System) Upgrade............................................................................. 2-1239
Repeat Redial................................................................................................. 2-1243
Resident System Program ............................................................................. 2-1247
Reverse Voice Over ....................................................................................... 2-1249
Ring Groups ................................................................................................... 2-1253
Ringdown Extension, Internal/External .......................................................... 2-1259
Room Monitor................................................................................................. 2-1263
Save Number Dialed ...................................................................................... 2-1269
Secondary Incoming Extension...................................................................... 2-1273
Secretary Call (Buzzer) .................................................................................. 2-1279
Secretary Call Pickup..................................................................................... 2-1283
Security .......................................................................................................... 2-1287
Selectable Display Messaging ....................................................................... 2-1307
Selectable Ring Tones ................................................................................... 2-1313
Serial Call....................................................................................................... 2-1317
Single Line Telephones, Analog 500/2500 Sets ............................................ 2-1321
SLT Adapter ................................................................................................... 2-1333
SMB8000 Communications Analyst............................................................... 2-1351
SMB8000 E911 Security Notification ..................................................................2-1362
SMB8000 Conference Bridge......................................................................... 2-1365
Softkeys.......................................................................................................... 2-1377
Speed Dial – System/Group/Station............................................................... 2-1381

UNIVERGE SV8100 Issue 11.0
Features and Specifications Manual vii
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Speed Dial – Telephone Book........................................................................ 2-1401
Station Hunt.................................................................................................... 2-1409
Station Message Detail Recording ................................................................. 2-1413
Station Name Assignment – User Programmable.......................................... 2-1437
Station Relocation .......................................................................................... 2-1441
SV8100 Internal Router .................................................................................. 2-1445
SV8100 NetLink.............................................................................................. 2-1449
NetLink Multi-SIP Carrier ....................................................................................2-1454
SV8100 PoE Gigabit Switch........................................................................... 2-1467
SV8100 UC Desktop Suite Applications......................................................... 2-1475
SV8100/SV8300 Terminals ............................................................................ 2-1497
Synchronous Ringing ..................................................................................... 2-1513
T1 Trunking (with ANI/DNIS Compatibility) .................................................... 2-1517
Tandem Ringing ............................................................................................. 2-1531
Tandem Trunking (Unsupervised Conference) .............................................. 2-1535
TAPI Compatibility .......................................................................................... 2-1553
Tone Override................................................................................................. 2-1559
Traffic Reports................................................................................................ 2-1563
Transfer .......................................................................................................... 2-1567
Trunk Group Routing...................................................................................... 2-1581
Trunk Groups.................................................................................................. 2-1587
Trunk Queuing/Camp-On ............................................................................... 2-1593
UCB (Unified Communications for Business)................................................. 2-1597
Call Processing ...................................................................................................2-1603
Agent and Supervisor Functions .........................................................................2-1605
Announcement Function .....................................................................................2-1607
Voicemail Function..............................................................................................2-1608
InUCB Blade .......................................................................................................2-1609
UM8000 Mail .................................................................................................. 2-1625
uMobility ......................................................................................................... 2-1651
Unicast/Multicast Paging Mode ...................................................................... 2-1667

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viii Table of Contents
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Issue 11.0 UNIVERGE SV8100
Uniform Call Distribution (UCD) ..................................................................... 2-1675
Uniform Numbering Network.......................................................................... 2-1685
Universal Slots ............................................................................................... 2-1693
User Programming Ability............................................................................... 2-1709
Virtual Extensions........................................................................................... 2-1711
VM8000 InMail ............................................................................................... 2-1723
VM8000 InMail Park and Page....................................................................... 2-1773
VM8000 InMail Upload Download Audio........................................................ 2-1781
VM8000 InMail – Automatic Access to VM by Caller ID................................. 2-1791
VM8000 InMail – Cascade Message Notification........................................... 2-1799
VM8000 InMail – Email Notification................................................................ 2-1825
VM8000 InMail – Find-Me Follow-Me............................................................. 2-1835
VM8000 InMail – Language Setting ............................................................... 2-1845
Voice Call Recording...................................................................................... 2-1851
Dterm ® Voice Security Recorder (VSR) ..............................................................2-1851
NEC SonicView™IP Recorder (1.0) ...................................................................2-1855
NEC SonicView Recorder (TDM and IP) (2.0) ....................................................2-1861
NEC SonicView Recorder (2.7)...........................................................................2-1867
Voice Mail Integration (Analog) ...................................................................... 2-1879
Voice Mail Message Indication on Line Keys................................................. 2-1901
Voice Over...................................................................................................... 2-1907
Voice Response System (VRS) ..................................................................... 2-1911
Voice Response System (VRS) Embedded VRS........................................... 2-1935
Voice Response System (VRS) Upload Download Audio.............................. 2-1949
Voice Response System (VRS) – Call Forwarding – Park and Page ............ 2-1957
Volume Controls............................................................................................. 2-1963
Warning Tone for Long Conversation ............................................................ 2-1967
Wireless DECT (SIP)...................................................................................... 2-1971
Off-Hook Signaling ..............................................................................................2-1982
Caller ID Display After a Call Transfer ................................................................2-1983
Out of Range Call Warning Notification ..............................................................2-1984

UNIVERGE SV8100 Issue 11.0
Features and Specifications Manual ix
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Chapter 3 Codes Tables
Section 1 About This Chapter..........................................................................................3-1
Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation .....3-1
Section 3 Using Handsfree ..............................................................................................3-2
Chapter 4 Feature Availability by Software
Revision
Section 1 Feature Availability Chart.................................................................................4-1

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THIS PAGE INTENTIONALLY LEFT BLANK

Features and Specifications Manual xi
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LIST OF FIGURES
Figure 1-1 SV8100 Key Assignment Example .............................................................. 1-2
Figure 1-2 Feature Access/One-Touch Key Assignment Example ............................... 1-3
Figure 2-1 Left Cursor Key Operation Flow Chart ..................................................... 2-236
Figure 2-2 Department Calling Priority Call Routing ................................................. 2-402
Figure 2-3 Department Calling Circular Routing ....................................................... 2-403
Figure 2-4 Digital Trunk Clocking Example 1 ............................................................ 2-426
Figure 2-5 Digital Trunk Clocking Example 2 ............................................................ 2-427
Figure 2-6 Digital Trunk Clocking Example 3 ............................................................ 2-427
Figure 2-7 Digital Trunk Clocking Example 4 ............................................................ 2-427
Figure 2-8 Digital Trunk Clocking Example 5 ............................................................ 2-428
Figure 2-9 Digital Trunk Clocking Example 6 ............................................................ 2-428
Figure 2-10 Digital Trunk Clocking Example 7 ............................................................ 2-428
Figure 2-11 Digital Trunk Clocking Example 8 ............................................................ 2-429
Figure 2-12 Trunk Distinctive Ringing Flow Chart ....................................................... 2-497
Figure 2-13 ICM Distinctive Ringing Flow Chart ......................................................... 2-498
Figure 2-14 Automatic Night Service ........................................................................... 2-581
Figure 2-15 Multiline Terminal Darkens ...................................................................... 2-584
Figure 2-16 CCIS Standard Calls ................................................................................ 2-591
Figure 2-17 CCIS VE Standard Calls .......................................................................... 2-594
Figure 2-18 CCIS 911 Calls ........................................................................................ 2-602
Figure 2-19 CCIS VE 911 Calls ................................................................................... 2-606
Figure 2-20 Example – NAT Traversal ........................................................................ 2-774
Figure 2-21 ML440 Cordless Handset ........................................................................ 2-787
Figure 2-22 Example – SIP Phone .............................................................................. 2-826

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xii List of Figures
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Issue 11.0 UNIVERGE SV8100
Figure 2-23 Single SV8100 to IPK/IPK II Connection ................................................. 2-868
Figure 2-24 Multiple SV8100 to IPK/IPK II Connection (Layout 1) .............................. 2-869
Figure 2-25 Multiple SV8100 to IPK/IPK II Connection (Layout 2) .............................. 2-870
Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 3) .............................. 2-871
Figure 2-27 Left Cursor Key Operation Flow Chart ..................................................... 2-951
Figure 2-28 Mobile Extension Layout ........................................................................ 2-1055
Figure 2-29 Example – Callback to Cell Phone ........................................................ 2-1063
Figure 2-30 PC Programming Overview ................................................................... 2-1184
Figure 2-31 PCPro Connection Dialog ...................................................................... 2-1185
Figure 2-32 WebPro Login Screen ............................................................................ 2-1186
Figure 2-33 WebPro Home Page .............................................................................. 2-1187
Figure 2-34 Maintenance Debug Screen .................................................................. 2-1187
Figure 2-35 WebPro End User Screen ..................................................................... 2-1188
Figure 2-36 Idle Terminal Display ............................................................................. 2-1291
Figure 2-37 Confirm Ring Time DIsplay .................................................................... 2-1291
Figure 2-38 No Answer Display ................................................................................ 2-1293
Figure 2-39 E911 Deployment Example ................................................................... 2-1362
Figure 2-40 Right Cursor Key Operation Flow Chart ................................................ 2-1383
Figure 2-41 Example of SMDR Report ..................................................................... 2-1417
Figure 2-42 Example – Version 4000 or Earlier ........................................................ 2-1455
Figure 2-43 Example – Version 5000 ........................................................................ 2-1455
Figure 2-44 SV8100 Encryption Configuration .......................................................... 2-1498
Figure 2-45 Multicast Mode Example ........................................................................ 2-1668
Figure 2-46 Unicast Mode Example .......................................................................... 2-1668
Figure 2-47 Auto Mode Example .............................................................................. 2-1669
Figure 2-48 Uniform Call Distribution (UCD) Priority Call Routing ............................ 2-1677
Figure 2-49 Uniform Call Distribution (UCD) Circular Routing .................................. 2-1678