NEC Express5800/R120g-1E Operating manual

NEC Express Server
Express5800 Series
Express5800/R120g-1E
EXP803
Maintenance Guide
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix
10.114.01-104.01
June 2016
© NEC Corporation 2016

Manuals
Express5800/R120g-1E Maintenance Guide
2
Manuals
manuals for this product are provided as booklets ( ) and electronic manuals ( ) in the EXPRESSBUILDER.
Safety Precautions and
Regulatory Notices
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started Describes how to use this server, from unpacking to operations.
See this guide first and read the outline of this product.
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and suitable location for this server
Chapter 3: Setup System BIOS configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and precautions for installation
Chapter 2: Installing Bundled
Software
Installation of NEC ESMPRO, Universal RAID Utility, and other
bundled software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Useful Features Useful features and the detail of system BIOS settings, RAID
Configuration Utility, and EXPRESSBUILDER
Chapter 3: Appendix Error messages and Windows Event Logs
Other manuals
The detail of NEC ESMPRO, Universal RAID Utility, and other features
PDF
PDF
PDF
PDF
PDF
EXPRESSBUILDER

Contents
Express5800/R120g-1E Maintenance Guide 3
Contents
Manuals.................................................................................................................................................................2
Contents ................................................................................................................................................................3
Conventions Used in This Document ....................................................................................................................6
Signs and symbols for safety ........................................................................................................................6
Notations used in the text..............................................................................................................................7
Optical disk drive........................................................................................................................................... 7
Hard disk drive ..............................................................................................................................................7
Removable media .........................................................................................................................................7
Abbreviations of Operating Systems (Windows) ...........................................................................................8
Trademarks ...........................................................................................................................................................9
License Notification .............................................................................................................................................10
Warnings and Additions to This Document .......................................................................................................... 13
Latest editions.............................................................................................................................................13
Chapter 1 Maintenance....................................................................................................................................14
1. Relocation and Storage...............................................................................................................................15
2. Daily Maintenance.......................................................................................................................................16
2.1 Checking and Applying Updates ......................................................................................................16
2.2 Checking Alerts................................................................................................................................16
2.3 Checking STATUS LED ...................................................................................................................17
2.4 Backup.............................................................................................................................................17
2.5 Cleaning...........................................................................................................................................17
Cleaning the server............................................................................................................ 18 2.5.1
Cleaning the tape drive......................................................................................................18 2.5.2
Cleaning the keyboard and mouse ....................................................................................18 2.5.3
3. User Support...............................................................................................................................................19
3.1 Maintenance Services ..................................................................................................................... 19
3.2 Before Asking for Repair..................................................................................................................19
4. Collecting Failure Information .....................................................................................................................20
4.1 Collecting Event Logs ......................................................................................................................20
Windows Server 2012 R2 / Windows Server 2012 ............................................................20 4.1.1
Windows Server 2008 R2 ..................................................................................................23 4.1.2
4.2 Collecting Configuration Information ................................................................................................ 24
Windows Server 2012 R2 / Windows Server 2012 ............................................................24 4.2.1
Windows Server 2008 R2 ..................................................................................................25 4.2.2
4.3 Collecting User-Mode Process Dump.............................................................................................. 25
4.4 Collecting Memory Dump................................................................................................................. 25
5. Troubleshooting ..........................................................................................................................................26
5.1 Problem of Powering On..................................................................................................................26
5.2 Problem of Starting EXPRESSBUILDER......................................................................................... 27
5.3 Problem of Installing OS ..................................................................................................................29
5.4 Problem of Starting OS....................................................................................................................33
5.5 Problem of RAID System ................................................................................................................. 34
5.6 Problem of Internal Devices and Other Hardware ...........................................................................37
5.7 Problem of OS Operation................................................................................................................. 39
5.8 Problem of EXPRESSBUILDER on Windows.................................................................................. 40
5.9 Problem of Bundled Software ..........................................................................................................41
5.10 Problem of Optical Disk Drive ..........................................................................................................41
5.11 Problem of Powering Off..................................................................................................................42

Contents
Express5800/R120g-1E Maintenance Guide
4
6. Windows System Recovery ........................................................................................................................43
6.1 Recovery of Windows Server 2012 R2 and Windows Server 2012 .................................................43
6.2 Recovery of Windows Server 2008 R2 ............................................................................................44
7. Resetting and Clearing the Server ..............................................................................................................45
7.1 Software Reset ................................................................................................................................45
7.2 BMC Reset ......................................................................................................................................45
7.3 Forced Shutdown.............................................................................................................................46
7.4 Clearing BIOS Settings (CMOS Memory) ........................................................................................ 47
8. System Diagnostics.....................................................................................................................................50
8.1 Tests ................................................................................................................................................50
8.2 Usage of System Diagnostics .......................................................................................................... 50
9. Offline Tools ................................................................................................................................................ 53
9.1 Starting Offline Tools........................................................................................................................53
9.2 Features of Offline Tools .................................................................................................................. 54
9.3 Console-less feature........................................................................................................................55
How to remotely control ..................................................................................................... 55 9.3.1
Preparation ........................................................................................................................55 9.3.2
Chapter 2 Useful Features ...............................................................................................................................56
1. System BIOS .............................................................................................................................................. 57
1.1 Starting SETUP ...............................................................................................................................57
1.2 Parameter Descriptions ...................................................................................................................57
Main................................................................................................................................... 58 1.2.1
Advanced...........................................................................................................................60 1.2.2
Security..............................................................................................................................88 1.2.3
Server ................................................................................................................................95 1.2.4
Boot ................................................................................................................................. 101 1.2.5
Save & Exit ...................................................................................................................... 104 1.2.6
2. Server Configuration ................................................................................................................................. 105
2.1 Starting Server Configuration......................................................................................................... 105
2.2 EXPRESSSCOPE Engine 3 .......................................................................................................... 107
2.3 Configuration Menu ....................................................................................................................... 108
Network ........................................................................................................................... 109 2.3.1
User Management ........................................................................................................... 111 2.3.2
Mail Alert.......................................................................................................................... 113 2.3.3
SNMP Alert ...................................................................................................................... 115 2.3.4
System Operation ............................................................................................................ 116 2.3.5
ECO................................................................................................................................. 117 2.3.6
Miscellaneous .................................................................................................................. 119 2.3.7
2.4 Clear SEL ...................................................................................................................................... 120
2.5 Reset ............................................................................................................................................. 120
2.6 Initializing Configuration................................................................................................................. 121
3. Power Control Feature .............................................................................................................................. 122
3.1 Supported OS ................................................................................................................................ 122
3.2 Notes on Using Windows Server 2008 R2 / 2012 / 2012 R2 ......................................................... 122
4. RAID System Configuration .......................................................................................................................... 123
4.1 Running LSI Software RAID Configuration Utility in the Legacy Mode............................................... 123
4.1.1 Quitting LSI Software RAID Configuration Utility ...................................................................124
4.2 Menu Tree of the Legacy Mode.......................................................................................................... 125
4.3 Procedures for Using Configuration Utility in the Legacy Mode ......................................................... 127
4.3.1 Create/add configuration ....................................................................................................... 127
4.3.2 Manual Rebuild...................................................................................................................... 132
4.3.3 Configure HotSpare............................................................................................................... 133
4.3.4 Check Consistency................................................................................................................ 135
4.3.5 Others.................................................................................................................................... 136
4.4 Running LSI Software RAID Configuration Utility in the UEFI Mode .................................................. 137
4.4.1 Starting SETUP ..................................................................................................................... 137

Contents
Express5800/R120g-1E Maintenance Guide 5
4.4.2 Advanced menu..................................................................................................................... 138
4.4.3 Quitting LSI Software RAID Configuration Utility ...................................................................139
4.5 Menu Tree of the UEFI Mode ............................................................................................................. 140
4.6 Procedures for Using Configuration Utility in the UEFI Mode............................................................. 143
4.6.1 Create/add configuration ....................................................................................................... 143
4.6.2 Manual Rebuild...................................................................................................................... 159
4.6.3 Configure HotSpare............................................................................................................... 161
4.6.4 Check Consistency................................................................................................................ 165
4.6.5 Others.................................................................................................................................... 169
4.7 LSI Software RAID Configuration Utility and Universal RAID Utility ................................................... 170
5. Details of EXPRESSBUILDER.................................................................................................................. 172
5.1 Starting EXPRESSBUILDER ......................................................................................................... 172
5.2 Menus of EXPRESSBUILDER....................................................................................................... 173
5.3 Utilities in EXPRESSBUILDER ...................................................................................................... 176
5.4 CLI for EXPRESSBUILDER........................................................................................................... 176
6. EXPRESSSCOPE Engine 3 ..................................................................................................................... 177
7. NEC ESMPRO.......................................................................................................................................... 178
7.1 NEC ESMPRO ServerAgentService (for Windows)....................................................................... 178
7.2 NEC ESMPRO Manager................................................................................................................ 179
7.3 NEC ESMPRO Agent Extension....................................................................................................180
7.4 Server Configuration Utility ............................................................................................................ 180
7.5 NEC ExpressUpdate Agent............................................................................................................ 180
8. NEC Product Info Collection Utility............................................................................................................ 181
8.1 Usage ............................................................................................................................................ 181
9. Ezclct Viewer............................................................................................................................................. 182
10. Universal RAID Utility................................................................................................................................ 183
10.1 Creating Logical Drive of RAID 6 ................................................................................................... 183
11. Express Report Service / Express Report Service (HTTPS)..................................................................... 184
12. Express Report Service (MG) ................................................................................................................... 185
Chapter 3 Appendix ....................................................................................................................................... 186
1. POST Error Message................................................................................................................................ 187
2. List of Windows Event Logs ...................................................................................................................... 203
3. Accessing Data for Electric Power, Temperature, and Processor Utilization ............................................. 216
3.1 Windows ........................................................................................................................................ 216
Power consumption ......................................................................................................... 216 3.1.1
Intake air temperature...................................................................................................... 217 3.1.2
Processor utilization......................................................................................................... 220 3.1.3
4. Glossary.................................................................................................................................................... 221
5. Revision Record........................................................................................................................................ 222

Conventions Used in This Document
Express5800/R120g-1E Maintenance Guide
6
Conventions Used in This Document
Signs and symbols for safety
WARNING and CAUTION are used in this guide as the following meaning.
WARNING
Indicates there is a risk of death or serious personal injury
CAUTION
Indicates there is a risk of burns, other personal injury, or property damage
Precautions and notices against hazards are presented with one of the following three symbols. The individual
symbols are defined as follows:
Attention This symbol indicates the presence of a hazard if
the instruction is ignored.
An image in the symbol illustrates the hazard type.
Prohibited
Action
This symbol indicates prohibited actions. An image
in the symbol illustrates a particular prohibited
action.
Mandatory
Action
This symbol indicates mandatory actions. An
image in the symbol illustrates a mandatory action
to avoid a particular hazard.
(Example)
WARNING
Use only the specified outlet
Use a grounded outlet with the specified voltage. Use of an improper power source
may cause a fire or a power leak.
(Example)
(Example)
(Disconnect a plug)
Symbol to draw
attention
Description of a warning Term indicating a degree of danger
(Example)

Conventions Used in This Document
Express5800/R120g-1E Maintenance Guide 7
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk drive in this
document.
•DVD-ROM drive
•DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive described in this document refer to both of the following.
•Hard disk drive (HDD)
•Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refer to both of the following.
•USB flash drive
•Flash FDD

Conventions Used in This Document
Express5800/R120g-1E Maintenance Guide
8
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2012 R2
Windows Server 2012 R2 Standard
Windows Server 2012 R2 Datacenter
Windows Server 2012
Windows Server 2012 Standard
Windows Server 2012 Datacenter
Windows Server 2008 R2
Windows Server 2008 R2 Standard
Windows Server 2008 R2 Enterprise

Trademarks
Express5800/R120g-1E Maintenance Guide 9
Trademarks
EXPRESSSCOPE and ExpressUpdate are registered trademark of NEC Corporation.
Microsoft, Windows, Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other
countries.
Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Avago, LSI, and the LSI & Design logo are trademarks or registered trademarks of Avago Technologies in the United States and/or
other countries.
Broadcom, NetXtreme, LiveLink and Smart Load Balancing are trademarks or registered trademarks of Broadcom
Corporation and/or its subsidiaries in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.

License Notification
Express5800/R120g-1E Maintenance Guide
10
License Notification
Open source software of following license is included in the part of this product (system BIOS).
•EDK from Tianocore.org
•UEFI Network Stack 2
•Crypto package using WPA Supplicant
Open source software of following license is included in the part of this product (Off-line Tools).
•EDK from Tianocore.org
EDK FROM TIANOCORE.ORG
BSD License from Intel
Copyright (c) 2012, Intel Corporation
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
•Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
•Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
•Neither the name of the Intel Corporation nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
Copyright (c) 2004 - 2007, Intel Corporation
All rights reserved. This program and the accompanying materials are licensed and made available under the
terms and conditions of the BSD License which accompanies this distribution. The full text of the license may be
found at http://opensource.org/licenses/bsd-license.php
THE PROGRAM IS DISTRIBUTED UNDER THE BSD LICENSE ON AN "AS IS" BASIS, WITHOUT
WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

License Notification
Express5800/R120g-1E Maintenance Guide 11
UEFI NETWORK STACK 2
OpenSSL License
-------
Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following
acknowledgment:
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products
derived from this software without prior written permission. For written permission, please contact
[email protected].
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their
names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment:
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL
PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF
THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young ([email protected]).
This product includes software written by Tim Hudson ([email protected]).

License Notification
Express5800/R120g-1E Maintenance Guide
12
CRYPTO PACKAGE USING WPA SUPPLICANT
WPA Supplicant
-------
Copyright (c) 2003-2012, Jouni Malinen <[email protected]> and contributors
All Rights Reserved.
This program is licensed under the BSD license (the one with advertisement clause removed).
If you are submitting changes to the project, please see CONTRIBUTIONS file for more instructions.
License
-------
This software may be distributed, used, and modified under the terms of
BSD license:
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name(s) of the above-listed copyright holder(s) nor the names of its contributors may be used to
endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOTLIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.

Warnings and Additions to This Document
Express5800/R120g-1E Maintenance Guide 13
Warnings and Additions to This Document
1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited.
2. This document is subject to change at any time without notice.
3. Do not make copies or alter the document content without permission from NEC Corporation.
4. If you have any concerns, or discover errors or omissions in this document, contact your sales representative.
5. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations.
6. The sample values used in this document are not actual values.
Keep this document for future use
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of this guide, as well as other related documents, is also available for download from
the following website.
http://www.nec.com/

Express5800/R120g-1E Maintenance Guide
14
NEC Express5800 Series
Express5800/R120g-1E
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Relocation and Storage
Describes how to relocate and store this server.
2. Daily Maintenance
Describes what you confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause if the server
malfunctions. See this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section if you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section if Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section if the server is not working or if you want to
restore BIOS settings to the factory settings.
8. System Diagnostics
Describes the system diagnostics of this server.
9. Offline Tools
Describes tools for preventive maintenance of this product.

1. Relocation and Storage
Express5800/R120g-1E Maintenance Guide 15
Chapter 1 Maintenance
1.
Relocation and Storage
Follow the steps below if you want to relocate or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
•Do not disassemble, repair, or alter the server.
•Do not remove the lithium battery, NiMH, or Li-ion battery.
•Disconnect the power plug before installing or removing the server.
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, see Safety Precautions and Regulatory Notices.
•Make sure to complete installation.
•Do not get your fingers caught.
•Be careful of handling internal components that may be at high temperatures.
Note •If the server has hard disk drives, move the server while being careful not to
damage the drive.
•When storing the server, monitor the environmental conditions of the storage
area.
Temperature: −10°C to 55°C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.
1. Remove the disc from the optical disk drive.
2. Power off the server (POWER LED goes off).
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server.
5. Pack the server securely to protect from damage, shock, and vibration.
Important If this server and internal optional devices are suddenly moved from a cold
place to a warm place, condensation will occur. Wait for a sufficient period of
time before using the server and other components.
Note Check and adjust the system clock before operating after relocating or storing the
server.

2. Daily Maintenance
Express5800/R120g-1E Maintenance Guide
16
Chapter 1 Maintenance
2.
Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1
Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update always.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
NEC also provides ExpressUpdate that helps you to download and install the updates that must be applied to
BIOS and FW of the server.
ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Tips NEC recommends that you back up data before applying the latest update.
2.2
Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager

2. Daily Maintenance
Express5800/R120g-1E Maintenance Guide 17
Chapter 1 Maintenance
2.3
Checking STATUS LED
After powering on the server or before shutting down the system and powering off the server, check STATUS
LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (5. Names and
Functions of Parts) in User’s Guide. If the indicator shows the server abnormality, contact your sales
representative.
2.4
Backup
We recommend that you periodically back up the data on HDD.
If a RAID array has been configured on your system, back up the RAID configuration data. We also
recommend that you back up it after a rebuilding process required due to HDD failure. See Chapter 2 (6.
Details of EXPRESSBUILDER) for details.
2.5
Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
•Do not disassemble, repair, or alter the server.
•Disconnect the power plug before cleaning the server.

2. Daily Maintenance
Express5800/R120g-1E Maintenance Guide
18
Chapter 1 Maintenance
Cleaning the server
2.5.1
Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the
surfaces.
Important •Do not use thinner and benzene, and other volatile solvents to clean the
server.
•The power outlet, cables, connectors on the rear panel of the server, and
the inside of the server must be kept dry.
1. Confirm that the power is OFF (POWER LED is OFF).
2. Unplug the power cord of the server from a power outlet.
3. Wipe off dust from the power cord plug with a dry cloth.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
Cleaning the tape drive
2.5.2
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean
the tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to
the instructions attached to the tape drive.
Cleaning the keyboard and mouse
2.5.3
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to
remove any dirt or dust.

3. User Support
Express5800/R120g-1E Maintenance Guide 19
Chapter 1 Maintenance
3.
User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1
Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2
Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using a commercial Antivirus Software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.
For repair within the warranty period, be sure to apply with your warranty.

4. Collecting Failure Information
Express5800/R120g-1E Maintenance Guide
20
Chapter 1 Maintenance
4.
Collecting Failure Information
If the server does not work normally, you can collect failure information by using the following way.
The failure information to be described is to be collected only at the request of your sales representative.
Important When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with
starting the system. Restarting the system may result in an inability to
properly dump the data.
4.1
Collecting Event Logs
To collect various event logs follow the steps below.
Tips If a STOP error, system error, or system stall occurs, restart Windows and follow
the steps below.
Windows Server 2012 R2 / Windows Server 2012 4.1.1
1. Click Settings on Charms Bar.
To go to the step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of
the screen.
Charms Bar Right-click menu