NEC NEC Express5800 Series User manual

N8800-155F, EXP320L
NEC Express5800/R320a-E4
N8800-154F, EXP320M
NEC Express5800/R320b-M4
User's Guide
1st Edition
10-2010
856-129125-101- A

PROPRIETARY NOTICE AND LIABILITY DISCLAIMER
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation (NEC) and /or its licensors. NEC and/or its
licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this
document, including all design, manufacturing, reproduction, use, and sales rights thereto,
except to the extent said rights are expressly granted to others.
The NEC product(s) discussed in this document are warranted in accordance with the
terms of the Warranty Statement accompanying each product. However, actual
performance of each such product is dependent upon factors such as system configuration,
customer data, and operator control. Since implementation by customers of each product
may vary, the suitability of specific product configurations and applications must be
determined by the customer and is not warranted by NEC.
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC is prohibited.
1st Printing, October 2010
Copyright 2010
NEC Corporation
7-1 Shiba 5-Chome, Minato-Ku
Tokyo 108-8001, Japan
All Rights Reserved
Printed in Japan

Keep this User's Guide handy for quick reference when necessary.
SAFETY INDICATIONS
To use NEC Express5800 series safely, follow the instructions in this User's Guide.
This guide explains components that pose a danger, types of dangers, and actions taken to prevent
them; such components are labeled warning.
This guide and warning labels use “WARNING” and “CAUTION” to indicate a danger depending on
the degree. These terms are defined as follows:
WARNING Indicates a danger that could lead to a death or serious injury.
CAUTION Indicates a danger that could lead to a burn, other injuries or damage to
physical assets.
This guide uses the following three types of symbols to give indications and precautions against a
danger. They are defined as follows:
Indicates that there is a risk of danger. Each image symbolizes a particular type of
danger. (Attention)
Indicates what you must not do. Each image symbolizes a particular type of
prohibition. (Prohibited actions)
Indicates what you must do. Each image symbolizes a particular type of action
necessary to avoid a danger. (Mandatory actions)
(Example) Symbol to draw attention
Term indicating a degree of danger
CAUTION
High temperature.
Immediately after the power-off, system components such as hard disk are
very hot. Wait the server to cool down completely before adding/removing
some component.
Symbol indicating a prohibited
action (may not always be
indicated)
Description of a danger

SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS
Attention
Indicates a risk of an electric shock.
Indicates a risk of a personal injury due to heat.
Indicates a risk of catching your fingers.
Indicates a risk of a fire or smoke.
Indicates a general precaution or warning that is not defined herein.
Indicates a risk of losing eyesight due to laser beam.
Indicates a risk of a personal injury due to explosion.
Indicates a risk of a personal injury.
Prohibited actions
Indicates a general prohibition that is not defined herein.
Do no touch the indicated area. There is a risk of an electric shock or fire.
Do not touch with wet hands. There is a risk of an electric shock.
Keep from flame. There is a risk of a fire.
Avoid using water or liquid nearby. If it spills on the equipment, there is a risk of an
electric shock or fire.
Do not disassemble, repair, or modify the equipment. There is a risk of an electric
shock or fire.

Mandatory actions
Unplug the server. There is a risk of an electric shock or fire.
Indicates a general action to take that is not defined herein. Make sure to follow the
instructions.
Be sure to provide earthing. Otherwise, an electric shock or fire may be caused.

NOTE: This equipment has been tested and found to comply with the limits for a ClassA
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
BSMI Statement
CCC Statement
KCC Statement

CE Statement
Australia EMI:
Warning: This is a ClassA product. In domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
Canada EMI:
This ClassA digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
This system is classified as a CLASS 1 LASER PRODUCT. This label id
located on the internal DVD-ROM installed in your system.
NOTE: This product provides resistance against hardware faults with its redundant hardware
modules. However, this does not mean complete fault-tolerance is assured. For example,
there is a risk of system down when:
– A fatal fault occurs in software.
– Both modules within a redundant hardware pair break down.
– A fatal fault occurs in a non-redundant component, such as the clock generator circuitry
or the interconnect backplane.
– The entire system is cut off from AC power.
CLASS 1
LASER PRODUCT

Trademarks and Patents
NEC EXPRESSBUILDER, NEC ESMPRO and NEC DianaScope are trademarks of NEC
Corporation.
Microsoft, Windows, Windows Server, Windows NT, and MS-DOS are registered
trademarks of Microsoft Corporation in the United States and other countries.
Intel and Pentium are registered trademarks of Intel Corporation.
AT is a registered trademark of International Business Machines Corporation in the United
States and other countries.
Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks ofAdobe Systems
Incorporated.
Datalight is a registered trademark of Datalight, Inc. ROM-DOS is a trademark of Datalight,
Inc.
Xeon is a trademark of Intel Corporation in the United States. DLT and DLTtape are
trademarks of Quantum Corporation in the United States.
Mozilla is a registered trademark of Mozilla Foundation.
Netscape is a registered trademark of Netscape Communications Corporation in the
United States and other countries.
Java is a registered trademark of Sun Microsystems, Inc in the United States and other
countries.
All other product, brand, or trade names used in this publication are the trademarks or
registered trademarks of their respective trademark owners.
Windows Server 2008 R2 stands for Microsoft(R) Windows Server(R) 2008 R2 Standard
operating system and Microsoft(R) Windows Server(R) 2008 R2 Enterprise operating
system. Windows Server 2008 is the abbreviation for Microsoft Windows Server 2008
Standard operating system and Microsoft Windows Server 2008 Enterprise operating
system. Microsoft Windows Server 2003 R2 Standard x64 Edition operating system and
Microsoft Windows Server 2003 R2 Enterprise x64 Edition operating system or Microsoft
Windows Server 2003 Enterprise x64 Edition operating system are called Windows Server
2003 x64 Edition for short. Microsoft Windows Server 2003 R2 32-bit Standard Edition
operating system, Microsoft Windows Server 2003 R2 32-bit Enterprise Edition operating
system, Microsoft Windows Server 2003 Standard Edition operating system and Microsoft
Windows Server 2003 Enterprise Edition operating system are called Windows Server
2003 for short. Microsoft Windows 2000 Server operating system, Microsoft Windows 2000
Advanced Server operating system and Microsoft Windows 2000 Professional operating
system are called Windows 2000 for short. Windows 7 stands for Microsoft(R) Windows(R)
7 Professional operating system. Microsoft Windows Vista Business operating system is
called Windows Vista for short. Microsoft Windows XP Professional x64 Edition operating
system is called Windows XP x64 Edition for short. Microsoft Windows XP Home Edition
operating system and Microsoft Windows XP Professional operating system are called
Windows XP for short. Microsoft Windows NT Server network operating system version
3.51/4.0 and Microsoft Windows NT Workstation operating system version 3.51/4.0 are

called Windows NT for short.
Names used with sample applications are all fictitious. They are unrelated to any existing
product names, names of organizations, or individual names.
AVOCENT and DVC (DAMBRACKAS VIDEO COMPRESSION) are registered trademarks
of US AVOCENT in the United States and other countries.
The patent numbers for the DVC technology of AVOCENT US:
US Patent Number: 5,732,212/5,937,176/6,633,905/6,681,250/6,701,380 (other patents
pending)
Taiwanese Patent Number: 173784
European Patent Number: 0 740 811
To prevent voltage sag:
This product may be affected by voltage sag caused due to lightning. To prevent voltage
sag, you are recommended to use anAC uninterruptible power supply (UPS) unit.
Notes:
(1) No part of this manual may be reproduced in any form without prior written permission
of NEC Corporation.
(2) The contents of this manual are subject to change without prior notice.
(3) The contents of this manual shall not be copied or altered without prior written
permission of NEC Corporation.
(4) All efforts have been made to ensure the accuracy of all information in this manual. If
you find any part unclear, incorrect, or omitted in this manual, contact the sales agent
where you purchased this product.
(5) NEC assumes no liability arising from the use of this product, nor any liability for
incidental or consequential damage arising from the use of this manual regardless of
(4) above.
© NEC Corporation 2010

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i
PREFACE
Welcome to the NEC Express5800/ft series.
NEC Express5800/ft series is a “fault-tolerant (ft)” server focusing on “high reliability” in
terms of fault-tolerance, in addition to “high performance,” “scalability,” and “general
versatility” provided by NEC Express5800 series. In the event of trouble, its dual
configuration will allow the system to instantaneously isolate the failed parts to assure
non-stop running; operation will be moved smoothly from one module to the other,
minimizing damage to it. You can use this NEC Express5800/ft series in a mission-critical
system where high availability is required. By the use of Windows operating system, it also
provides outstanding openness for general-purpose applications, etc.
To make the best use of these features, read this User's Guide thoroughly to understand
how to operate NEC Express5800/ft series.

ii
ABOUT THIS USER'S GUIDE
This User's Guide helps a user to properly setup and use the product.
Consult this guide to ensure safety as well as to cope with trouble during a system setup and daily
operation.
Keep this manual handy.
This User's Guide is intended for users who have a good knowledge on the basic use of Windows
operating systems and general I/O devices such as a keyboard and mouse.
How to Use This User's Guide
This guide consists of eight chapters and appendices. To help you find a solution quickly,
the guide contains the following information:
For descriptions on setting up this product, see the separate volume “User’s Guide
(Setup).”
Read “Precautions for Use” first.
Before going on to main chapters, be sure to read “Precautions for Use.” These
precautions are very important for using the product safely.
Chapter 1 Precautions for Use
This chapter describes precautions necessary to use the product safely and properly. Be
sure to read this chapter before using the product. It also provides information on user
support. It will be helpful when you need maintenance service, support, etc.
Chapter 2 General Description
This chapter describes what you should know about the product: its component names,
functions, operating procedures as well as handling of devices and other parts.
Chapter 3 Windows Setup and Operation
This chapter describes setup and operation specific to the product when it is on
Windows.
Chapter 4 System Configuration
This chapter describes how to make settings of built-in basic input/output system. It also
describes factory-shipped parameters.
Chapter 5 Installing and Using Utilities
This chapter describes features and operating procedures of a standard utility “NEC
EXPRESSBUILDER.” It also describes procedures to install and operate various
software programs contained in its DVD.
Chapter 6 Maintenance
This chapter describes maintenance procedures and use of maintenance tools. If you
need to move the product for maintenance purposes, follow the steps provided in this
chapter.
Chapter 7 Troubleshooting
If the product does not work properly, see this chapter before deciding that it is a
breakdown.
Chapter 8 System Upgrade
This chapter describes procedures to add options and precautions. See also this chapter
when you replace failed components.
Appendix A Specifications
This appendix lists specifications of the product.

iii
Additional symbols
The following symbols are used throughout this User's Guide in addition to the caution
symbols describe at the beginning.
IMPORTANT: Important points or instructions to keep in mind when using the
server or software
CHECK: Something you need to make sure when using the server of
software
TIPS: Helpful information, something useful to know
About our Web Service
Information on NEC Express5800/ft series including modification modules is also available
on our web site, NEC Global Site:
http://www.nec.com/

iv
ACCESSORIES
This product is shipped with various accessories. See the packing list to make sure
everything is included and check the individual items. If some component is missing or
damaged, contact your sales agent.
Keep the accessories in a safe place. You will need them when you perform setup,
addition of options, or replacement of failed components.
To check NEC EXPRESSBUILDER components, see the attached list.
Be sure to fill out and mail the software registration card that is attached to your
operating system.
Make backup copies of included floppy disks or Flash FDD, if any. Keep the
original disks as the master disks; use these copies in operation.
Improper use of an included floppy disk, Flash FDD, or DVD may alter your
system environment. If you find something unclear, stop using them and contact
your sales agent.

v
CONTENTS
SAFETYINDICATIONS....................................................................................................
PREFACE...........................................................................................................................i
ABOUTTHIS USER'S GUIDE ........................................................................................ii
How to Use This User's Guide...................................................................................................ii
Additional symbols ...................................................................................................................iii
About our Web Service .............................................................................................................iii
ACCESSORIES....................................................................................................................iv
CHAPTER 1 PRECAUTIONS FOR USE...............................................1-1
PRECAUTIONS FOR SAFETY....................................................................................1-3
General....................................................................................................................................1-3
During Operation.....................................................................................................................1-9
ABOUT OUR WEB SERVICE....................................................................................1-17
CHAPTER 2 GENERAL DESCRIPTION...............................................2-1
HOW THE OPERATING SYSTEM SEES THE CPU MODULES .............................................2-6
How CPU modules appear on Task Manager..........................................................................2-6
NAMESAND FUNCTIONS OF COMPONENTS........................................................2-7
Front View ..............................................................................................................................2-8
Rear View..............................................................................................................................2-10
Optical disk drive..................................................................................................................2-12
CPU/IO Module ....................................................................................................................2-13
Mother Board........................................................................................................................2-14
LEDs .....................................................................................................................................2-15
POWER UNIT LED ........................................................................................................2-19
BASIC OPERATION...................................................................................................2-20
Installing/removing the front bezel .......................................................................................2-21
Power ON..............................................................................................................................2-22
Power OFF............................................................................................................................2-23
POST Check..........................................................................................................................2-23
Floppy Disk Drive (Option)..................................................................................................2-27
Flash FDD.............................................................................................................................2-29
Optical Disk Drive ................................................................................................................2-31
CHAPTER 3 WINDOWS SETUP AND OPERATION............................3-1
PRECAUTIONS FOR USING HYPER-V ..............................................................................3-2
System Down Time Caused by Duplexing CPU Module........................................................3-2
Virtual Network Setting and Active Upgrade..........................................................................3-2
DISK OPERATIONS .....................................................................................................3-3
Disk Operations Using the RDR (Rapid Disk Resync) Function............................................3-3
Replacing Failed Hard Disk Drives.......................................................................................3-21
CHANGE DRIVE LETTER.........................................................................................3-24
DUPLEX LAN CONFIGURATION............................................................................3-25
Overview...............................................................................................................................3-25
Rules of Duplex Configuration on NEC Express5800/ft series ............................................3-26

vi
Configuring Duplex LAN......................................................................................................3-27
Removing Duplex/Dual LAN................................................................................................3-34
CHECKING THE DUPLICATING OPERATION OF MODULES............................ 3-36
Evaluate Startup and Stop of PCI Modules ...........................................................................3-36
Confirm Start and Stop of CPU Modules..............................................................................3-40
NEC EXPRESS5800/FT SERIES SERVICE PROGRAM CONFIGURATION............... 3-42
CHAPTER 4 SYSTEM CONFIGURATION ............................................4-1
SYSTEM BIOS –SETUP–............................................................................................. 4-2
Starting SETUP Utility............................................................................................................4-3
Description of On-Screen Items and Key Usage.....................................................................4-4
Configuration Examples..........................................................................................................4-6
Menu and Parameter Descriptions...........................................................................................4-8
SAS BIOS – SAS Configuration Utility –.............................................................................4-40
FORCED SHUTDOWN.............................................................................................. 4-44
Forced Shutdown...................................................................................................................4-44
REMOTE MANAGEMENT FUNCTION............................................................................. 4-45
CHAPTER 5 INSTALLING AND USING UTILITIES..............................5-1
NEC EXPRESSBUILDER............................................................................................ 5-2
Boot Selection Menu...............................................................................................................5-2
Autorun Menu .........................................................................................................................5-5
PARAMETER FILE CREATOR............................................................................................ 5-6
Parameter File Creator.............................................................................................................5-7
NEC ESMPROAGENT AND MANAGER....................................................................... 5-17
Overview...............................................................................................................................5-17
NEC ESMPRO Agent............................................................................................................5-25
NEC ESMPRO Manager.......................................................................................................5-43
Maintenance of NEC Express5800/ft series..........................................................................5-64
NEC DIANASCOPE....................................................................................................... 5-92
Notes......................................................................................................................................5-92
NEC PRODUCT INFO COLLECTION UTILITY ..................................................... 5-93
ACTIVE UPGRADE........................................................................................................ 5-95
Introduction ...........................................................................................................................5-95
Notes......................................................................................................................................5-95
Overview...............................................................................................................................5-96
Preparing for the Active Upgrade Process...........................................................................5-104
Configuring the Active Upgrade Process.............................................................................5-125
Performing the Upgrade ......................................................................................................5-147
Troubleshooting...................................................................................................................5-179
CHAPTER 6 MAINTENANCE................................................................6-1
DAILYMAINTENANCE ............................................................................................. 6-2
Checking Alert.........................................................................................................................6-2
Checking STATUS LEDs ........................................................................................................6-2
Making Backup Copies ...........................................................................................................6-3
Cleaning...................................................................................................................................6-3
SYSTEM DIAGNOSTICS............................................................................................ 6-7
Test Items.................................................................................................................................6-7

vii
Startup and Exit of System Diagnostics..................................................................................6-7
MAINTENANCE TOOLS .................................................................................................6-10
Starting the Off-line Maintenance Utility..............................................................................6-10
Function of Maintenance Tools.............................................................................................6-12
RELOCATING/STORING THE NEC EXPRESS5800/FT SERIES............................6-14
TO THEACCIDENT OF PCI MODULE.....................................................................6-16
Procedure to Confirm............................................................................................................6-16
Procedure to Recover............................................................................................................6-17
Procedure to Check ...............................................................................................................6-19
CHAPTER 7 TROUBLESHOOTING .....................................................7-1
TO LOCATE THE ERRORS..........................................................................................7-2
Error Messages by LED Indication.........................................................................................7-3
POST Error Messages.............................................................................................................7-4
Windows Server 2008R2, Enterprise Edition Error Messages................................................7-9
Server Management Application Error Message...................................................................7-10
TROUBLESHOOTING ......................................................................................................7-11
Problems with NEC Express5800/ft series............................................................................7-11
Event Log..............................................................................................................................7-24
Problems with NEC EXPRESSBUILDER............................................................................7-29
Problems with Windows Autorun Menu ...............................................................................7-30
Problems with Parameter File Creator ..................................................................................7-31
Problems with NEC ESMPRO..............................................................................................7-32
COLLECTING TROUBLE LOGS ..............................................................................7-41
Collection of Server Types....................................................................................................7-41
Collection of Event Logs.......................................................................................................7-41
Collection of Configuration Information...............................................................................7-43
Collection of Diagnostic Information by Dr. Watson............................................................7-43
COLLECTING THE MEMORYDUMP.......................................................................7-44
CHAPTER 8 SYSTEM UPGRADE........................................................8-1
SAFETYPRECAUTIONS.............................................................................................8-2
ANTI-STATIC MEASURES..........................................................................................8-3
PRE-UPGRADE VERIFICATION .........................................................................................8-4
PREPARING YOUR SYSTEM FOR UPGRADE .........................................................8-5
2.5-INCH HARD DISK DRIVE.....................................................................................8-6
Installing 2.5-inch Hard Disk Drive........................................................................................8-7
Removing 2.5-inch Hard Disk Drive.......................................................................................8-9
Replacing 2.5-inch Hard Disk Drive.....................................................................................8-10
CPU/IO MODULE .........................................................................................................8-11
Precautions............................................................................................................................8-11
Removing CPU/IO Module...................................................................................................8-12
Installing CPU/IO Module ....................................................................................................8-15
DIMM...........................................................................................................................8-17
Precautions............................................................................................................................8-18
Installing DIMM ...................................................................................................................8-19
Removing DIMM..................................................................................................................8-22
Replacing DIMM ..................................................................................................................8-24
PROCESSOR (CPU)....................................................................................................8-25

viii
Installing CPU.......................................................................................................................8-26
Removing CPU......................................................................................................................8-29
PCI BOARD................................................................................................................ 8-30
Installing PCI Board..............................................................................................................8-33
Removing PCI Board.............................................................................................................8-38
Replacing PCI Board.............................................................................................................8-38
Setup of Optional PCI Board.................................................................................................8-39
APPENDIX A SPECIFICATIONS..........................................................A-1

Chapter 1
Precautions for Use
This chapter includes information necessary for proper and safe operation of the server.

1-2 Precautions for Use
WARNING LABELS
Warning label is placed in the certain part of the system so that the user stays alert to possible risks.
Do not remove or damage the label.
If this label is missing, about to peel off, or illegible, contact your sales agent.
The figures below show the location of this label on the server.
Front of Device
Back of Device