NEC NECCare Platinum SigmaBlade User manual

Platinum SigmaBlade Warranty Program
NECCare
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NEC
C
are
Platinum
Warranty Program
SigmaBlade Server

Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, Customer data, and operator control. Since implementation by
Customers of each product may vary, the suitability of specific product configurations
and applications must be determined by the Customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NECCare is a trademark of NEC Corporation of America
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 461-00016-000 August © 2008
Copyright 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved

Platinum SigmaBlade Warranty Program
Contents
Introduction.........................................................................................................................2
Warranty Registration.........................................................................................................2
Program Highlights.............................................................................................................2
Supplemental Professional Services ...................................................................................3
Registered Limited Warranty..............................................................................................4
Who is Protected? ...............................................................................................................5
What is Covered and what is Not Covered? .......................................................................5
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for..................................................................................................................6
How You Can Get Warranty Service..................................................................................6
Limitation of Damages and Implied Warranties.................................................................7

Platinum SigmaBlade Warranty Program
Introduction
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the industry. This document
will focus on the Platinum NECCare Warranty Program for
Express5800 SigmaBlade Servers.
Warranty Registration
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC’s online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
Program Highlights
NEC Corporation of America’s Platinum NECCare Warranty
Program offers you the following benefits:
■ 3-Years of Platinum Warranty coverage
■ 3-Years of 4-Hour, Same-day Onsite Repair .
1
♦ An authorized service technician will be on-site at
the Custo mer the Same Day within 4-hours once a
service call is deemed necessary and follo wing
trouble-shoo ting efforts between the Customer and
NECAM
♦ Replacement parts will also arrive within 4-hours of
problem diagno sis. Spare parts will be stored at a
NECAM authorized stocking location within a 50-
mile radius of the customer installatio n address
■ Toll-free hard ware technical support 24 x7x365 in the
continental US and Canada.
■ 24x7 Email Alert Monitoring
♦ NEC Ser vice Management software is enabled and
configured to mo nitor fatal and recoverable
hard ware errors resulting in Email notifications to
the systems ad ministrator and NECAM Technical
support.
1
NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls
missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the response time
may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service
response times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to
meet 4-Hour, Same-day Service.

Platinum SigmaBlade Warranty Program
Supplemental Professional Services
NECCare Ser vices are designed to reduce risks and protect
your IT investment with the NEC Express5800 SigmaBlade
Server through warranty and maintenance,
implementation/installation and relocation services.
■ INSTALL ATION SERVICE
NEC installation services are suggested when
implementing an NEC Express5800 SigmaBlade Server.
Installation services are fee-b ased and will be conducted
by an NEC Systems Engineer (SE) and or a Certified
NEC Service Provider.
♦ Requires preplanning for installation by NECAM
and the Customer. An Installation Site Preparation
Guide will be delivered and agreed upon between the
Customer and NECAM prior to installation. This
document will provide an Outline of the Installation
Plans and Processes.
♦ Installation will take o ne (1) day on-site. Installation
includes; Hardware, Operating System; network
connection, configuration and administrator training
at the Customer site. Anything beyond the o ne day
will require additional fees.
■ RELOCATION SERVICE
NEC relocation services are a fee-b ased service
delivered by an NEC SE and or a Certified NEC Service
provider to help Customers protect their IT investments
by reducing risks, including minimal downtime, that are
known to be associated with relocation.
♦ NECAM or the Authorized service provider will
work with the Customer to plan and coordinate the
move.
♦ NECAM’s SE will work with the Customers System
Administrator to shut-down the server, dismantle
what is necessary and crate the server(s), and will -
once relocated, install the server into the new
facility.

Platinum SigmaBlade Warranty Program
♦ NECAM will arrange at the Customers cost,
transportation from the old location and to the new
one. Customer may choose its own shipping vendo r
over NECAM’s, but NECAM must be able to work
with the shipper to ensure proper requirements are
met.
♦ Relocation of equipment with NECCare Platinum
support requires placeme nt of parts to support the
server(s) within a 50-miles radius of the newly
relocated server. Costs associated with relocation of
parts may be passed to the Customer if NECAM was
not notified o f relocation 30-days prior to the actual
physical move of the server(s).
♦ If Customer relocates the NEC SigmaBlade server
without the use of NECCare Professional Services,
NEC may require your server to be recertified at an
additional fee to revalidate and maintain the
warranty of your server. Any damage occurring
during a non-NEC assisted move will void the
warranty of the ser ver. Please refer to the section in
this document entitled: What is Covered and What is
Not Covered for further information.
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to repair
or replace any part of the enclosed unit that proves defective
under these terms and conditions.
If service requires the replacement o f any parts, components,
or modules, the rep lacement items become the property of
Customer and the replaced items become the property of
NECAM. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is
considered the Date of I nstallation unless NEC notifies you
otherwise.
NECAM may use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kind and
quality of those replaced.
If yo u do not register your Server with NECAM, you will be
required to present proof of purchase as evidence of your
entitlement for warranty service.

Platinum SigmaBlade Warranty Program
Who is Protected?
This warranty may be enforced only by the original purchaser
of the Product and is not transferable.
What is Covered and what is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are not
covered by this warranty:
1. Any Product that is not distributed in the U.S.A. or Canada
by NEC Corporation of America.
2. Any Product on which the serial number has been defaced,
modified, or removed.
3. Any Product that has been removed from the U.S.A. or
Canada.
4. Damage, deterioration, or malfunction resulting from:
♦ Accident, misuse, abuse, neglect, fire, water,
lightning or o ther acts of nature, improper storage,
unauthorized Product modification, or failure to
follow instructions supplied with the Product.
♦ Alteration, repair or attempted repair by anyone not
authorized by NEC Corporation of America.
♦ Any re-shipment or physical movement of the
Product (claims must be presented to the carrier).
♦ Relocation, removal or re-installation of the
Product.
♦ Any other cause that does not relate to a Product
defect.
5. Cartons, carrying cases, external cabinets, magnetic or
digital tapes, or any accessories used in co nnection with
the Product.
6. This warranty covers only NEC Corporation of America -
supplied components. Service required as a result of third
party components is not covered under this warranty,
including third-party software even if it is distributed by
NECAM.

Platinum SigmaBlade Warranty Program
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
3. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
How You Can Get Warranty Service
EXPR ES S5800 SigmaBlade Server NECCare Custo mers in the
continental U.S. and Canada have one phone number to use
when calling for technical support or hardware repair on the
server. Calls for initiating a repair request should be made by
calling: 1-866-269-1239. Be prepared to provid e the Serial
Number to your server to NEC for quick response.
For easy reference, write down your Serial Number here:
SN:_______________________________________________
Technical support or warranty service may also be obtained by
contacting your local NEC Corporation of America authorized
service provider.
When arranging for a hard ware repair, you will sp eak with a
trained technician. The technician will determine whether you
have a hard ware or software failure and then will provide you
with the appropriate service options. If appropriate, you will
be given instructio ns on how to return your CRU part in a
NECAM supplied box. You may be given a reference number
that you should retain for yo ur records.
On-site Serv ice
If NECAM authorizes on-site service for your repair, a
qualified technician will arrive at your site within fo ur (4)
hours from the time of dispatch. If you are located outside of
a service co verage area, travel charges will be applied.

Platinum SigmaBlade Warranty Program
All parts or systems returned to NECAM must be accompanied
with an RMA (Return Material Authorization) number. To
obtain an RMA number for product r eturn, please contact the
SigmaBlade Server Technical Support line at: 1-866-269-
1239.
NEC Corporation of America may require that yo u provide the
original bill of sale or receipt as proof of p urchase in order to
obtain warranty service. Please retain such proof o f purchase
with your records.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of the product
at our optio n. NEC Corporation of America shall not be liable
for:
1. Damage to other property caused b y any defects in this
product, damages based upon inconvenience, lo ss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
NEC CORPORATION OF AMERICA MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IM PLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL O R INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO THE EXTENT
PERMITTED BY LAW.
Note: Some states and provinces do no t allow the exclusion
or limitatio n of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Some
states do not allow limitations on ho w long an imp lied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state and province to
province.
Note: All Products returned to NEC Corporation of America
for service M U S T have prior approval. This may be obtained
by calling 1-866-269-1239.

Platinum SigmaBlade Warranty Program
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuratio n, software, the
application, Customer data, and operator control of the system,
amo ng other factors.
While NEC Corporation of America products is considered to
be compatible with many systems, the specific functional
implementation by the Customers of the product may vary.
Therefore, the suitab ility of a product for a specific purpose or
application must be determined by the Customer and is not
warranted by NEC Corporation of America. For more
information, telephone [phone].

Platinum SigmaBlade Warranty Program
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461-00016-000
461-00016-000