NEC NEAX 2400 IPX User manual

ND-91655(E)
ISSUE 3
SN716 Desk Console
USER’S GUIDE

LIABILITY DISCLAIMER
NEC Corporation reserves the right to change the specifications, functions, or features, at any
time, without notice.
NEC Corporation has prepared this document for use by its employees and customers. The in-
formation contained herein is the property of NEC Corporation and shall not be reproduced with-
out prior written approval from NEC Corporation.
Copyright 2004
NEC Corporation
Printed in JAPAN

Printed in Japan
0405-300

– i –
TABLE OF CONTENTS
INTRODUCTION..................................................................................................................1
KEYS AND LAMPS..............................................................................................................3
TO ANSWER AN INCOMING CALL ..................................................................................13
TO TRANSFER AN INCOMING CALL...............................................................................14
INTERPOSITION TRANSFER...........................................................................................16
CONSOLE TO CONSOLE CALLING.................................................................................17
TO ANSWER CONSOLE RECALL....................................................................................18
TO ORIGINATE A CALL ....................................................................................................21
TO HOLD A CALL..............................................................................................................22
TO RECORD A CALL.........................................................................................................23
TO ORIGINATE AN OUTSIDE CALL FOR A STATION....................................................24
CALL SPLITTING (THREE-WAY CONFERENCE)............................................................26
CONSOLE INITIATED THREE-WAY CONFERENCE.......................................................27
INDIVIDUAL TRUNK ACCESS..........................................................................................28
CONSOLE OVERRIDE......................................................................................................29
CALL FORWARDING (ALL CALLS, BUSY, NO ANSWER) ..............................................30
CALL PARK........................................................................................................................31
OVERHEAD PAGING ........................................................................................................32

– ii –
TABLE OF CONTENTS
MEET-ME PAGING ATTENDANT .....................................................................................33
SERIAL CALL.....................................................................................................................35
MESSAGE WAITING FROM CONSOLE...........................................................................36
POSITION BUSY (FOR LUNCH, BREAKS, ETC.) ............................................................37
NIGHT CONNECTION
(FOR ACTIVATION OF NIGHT FEATURES AT CLOSE OF BUSINESS DAY)...............38
CONFIGURATION MENU..................................................................................................39
LAMP CHECK PROCEDURE............................................................................................51
NOTES...............................................................................................................................52

– 1 –
INTRODUCTION
Welcome to NEC Desk Console User Guide. The console incorporates powerful call processing functions, a
compact design and easy-to-use features that will enable you to quickly answer and route calls.
This guide has two main sections, the first section describes the keys, lamps and display on the console. The
second section explains how to process calls using the features and functions.
Some keys and features are noted as optional or system specific. The system administrator at your company
can provide details about these features. Examples of optional features are external paging, recording devices
and warning tones. System specific features include call forwarding access codes, least cost routing and mes-
sage waiting codes. These features are not configured in every system.
As you read through the guide, you may encounter some telecommunications terms that are unfamiliar. The
terms defined below may be helpful:
ATTENDANT
The person using the console as a tool for answering and routing calls.
AUTOMATIC RECALL
A telephone system feature that returns unanswered calls to the attendant for further help.
CENTRAL OFFICE
The external telephone switching network that carries calls to and from businesses and residences.

– 2 –
CENTRAL OFFICE CALL
A call sent to a business from the external network.
LOOP KEY
Keys on the console that are designated to ring and flash when a call is sent to the console. These calls are usu-
ally from the central office. The term “loop” refers to the wires that run from a central office to a customer
site.
NEAX®2400 IPX
The entire NEC telephone system, including the system’s central processor, lines, telephones and the console.
STATION
A telephone that is part of the NEAX 2400 IPX and has an extension number assigned. Calls from a station
are considered internal calls for the purposes of this guide.
TRUNK
A telephone line that connects a customer telephone system to the external telephone network.

– 3 –
KEYS AND LAMPS
Note: The confirmation tone control is as follows:
SN716 DESKCON A-C The confirmation tone is audible, when each key except the UP/DOWN
keys is pressed. It is possible to change the confirmation tone control
by configuration.
1 2
ABC 3 DEF
4
L6
5
JKL 6 MNO
7
PQRS 8 TUV 9 WXYZ
0#
SRC
Release
DEST
AnswerHold
Talk
Cancel
L5
L4
L1
L2
L3
GHI

– 4 –
LOOP (KEYS AND LAMPS)
Six keys – L1 through L6 – provide direct access to each loop for call processing and call origination.
Each loop has a lamp that is part of the loop key. This is the Ring/Answer/Hold lamp.
Each loop key also has a lamp to its right. This is the Automatic Recall lamp.
LAMP ON LOOP KEY – RING/ANSWER/HOLD
• Steady green lamp indicates the attendant is connected to the loop or the called station
has answered.
• Flashing green lamp indicates a call waiting to be answered.
• Steady red lamp indicates the called party is busy.
• Flashing red lamp indicates a call held at the console.
LAMP TO RIGHT OF LOOP KEY – AUTOMATIC RECALL
• Flashing red lamp indicates that Automatic Recall has been activated.
PUSH BUTTON DIAL PAD
Allows the attendant to:
• Process incoming calls.
• Originate calls.
• Activate various service features.
L6
L5
L4
L1
L2
L3

– 5 –
OPERATOR CALL PROCESSING KEYS
SRC (Source Key and Lamp)
Allows the attendant to speak with the calling party. The associated lamp lights when the attendant is con-
nected. The source trunk/station number appears on the LCD (Liquid Crystal Display) located at the top of the
console.
DEST (Destination Key and Lamp)
Allows the attendant to speak with the called party. The associated lamp lights when the attendant is con-
nected. The destination station/trunk number appears on the LCD.
TALK (Key)
Allows the attendant to join in a three-way conference with the calling and called parties. When connection is
established, both SRC and DEST lamps will light.
SRC
Release
DEST
Answer
Hold
Talk
Cancel