NEC NEAX 2400 IPX User manual

ND-91655(E)
ISSUE 3
SN716 Desk Console
USER’S GUIDE

LIABILITY DISCLAIMER
NEC Corporation reserves the right to change the specifications, functions, or features, at any
time, without notice.
NEC Corporation has prepared this document for use by its employees and customers. The in-
formation contained herein is the property of NEC Corporation and shall not be reproduced with-
out prior written approval from NEC Corporation.
Copyright 2004
NEC Corporation
Printed in JAPAN

Printed in Japan
0405-300

– i –
TABLE OF CONTENTS
INTRODUCTION..................................................................................................................1
KEYS AND LAMPS..............................................................................................................3
TO ANSWER AN INCOMING CALL ..................................................................................13
TO TRANSFER AN INCOMING CALL...............................................................................14
INTERPOSITION TRANSFER...........................................................................................16
CONSOLE TO CONSOLE CALLING.................................................................................17
TO ANSWER CONSOLE RECALL....................................................................................18
TO ORIGINATE A CALL ....................................................................................................21
TO HOLD A CALL..............................................................................................................22
TO RECORD A CALL.........................................................................................................23
TO ORIGINATE AN OUTSIDE CALL FOR A STATION....................................................24
CALL SPLITTING (THREE-WAY CONFERENCE)............................................................26
CONSOLE INITIATED THREE-WAY CONFERENCE.......................................................27
INDIVIDUAL TRUNK ACCESS..........................................................................................28
CONSOLE OVERRIDE......................................................................................................29
CALL FORWARDING (ALL CALLS, BUSY, NO ANSWER) ..............................................30
CALL PARK........................................................................................................................31
OVERHEAD PAGING ........................................................................................................32

– ii –
TABLE OF CONTENTS
MEET-ME PAGING ATTENDANT .....................................................................................33
SERIAL CALL.....................................................................................................................35
MESSAGE WAITING FROM CONSOLE...........................................................................36
POSITION BUSY (FOR LUNCH, BREAKS, ETC.) ............................................................37
NIGHT CONNECTION
(FOR ACTIVATION OF NIGHT FEATURES AT CLOSE OF BUSINESS DAY)...............38
CONFIGURATION MENU..................................................................................................39
LAMP CHECK PROCEDURE............................................................................................51
NOTES...............................................................................................................................52

– 1 –
INTRODUCTION
Welcome to NEC Desk Console User Guide. The console incorporates powerful call processing functions, a
compact design and easy-to-use features that will enable you to quickly answer and route calls.
This guide has two main sections, the first section describes the keys, lamps and display on the console. The
second section explains how to process calls using the features and functions.
Some keys and features are noted as optional or system specific. The system administrator at your company
can provide details about these features. Examples of optional features are external paging, recording devices
and warning tones. System specific features include call forwarding access codes, least cost routing and mes-
sage waiting codes. These features are not configured in every system.
As you read through the guide, you may encounter some telecommunications terms that are unfamiliar. The
terms defined below may be helpful:
ATTENDANT
The person using the console as a tool for answering and routing calls.
AUTOMATIC RECALL
A telephone system feature that returns unanswered calls to the attendant for further help.
CENTRAL OFFICE
The external telephone switching network that carries calls to and from businesses and residences.

– 2 –
CENTRAL OFFICE CALL
A call sent to a business from the external network.
LOOP KEY
Keys on the console that are designated to ring and flash when a call is sent to the console. These calls are usu-
ally from the central office. The term “loop” refers to the wires that run from a central office to a customer
site.
NEAX®2400 IPX
The entire NEC telephone system, including the system’s central processor, lines, telephones and the console.
STATION
A telephone that is part of the NEAX 2400 IPX and has an extension number assigned. Calls from a station
are considered internal calls for the purposes of this guide.
TRUNK
A telephone line that connects a customer telephone system to the external telephone network.

– 3 –
KEYS AND LAMPS
Note: The confirmation tone control is as follows:
SN716 DESKCON A-C The confirmation tone is audible, when each key except the UP/DOWN
keys is pressed. It is possible to change the confirmation tone control
by configuration.
1 2
ABC 3 DEF
4
L6
5
JKL 6 MNO
7
PQRS 8 TUV 9 WXYZ
0#
SRC
Release
DEST
AnswerHold
Talk
Cancel
L5
L4
L1
L2
L3
GHI

– 4 –
LOOP (KEYS AND LAMPS)
Six keys – L1 through L6 – provide direct access to each loop for call processing and call origination.
Each loop has a lamp that is part of the loop key. This is the Ring/Answer/Hold lamp.
Each loop key also has a lamp to its right. This is the Automatic Recall lamp.
LAMP ON LOOP KEY – RING/ANSWER/HOLD
• Steady green lamp indicates the attendant is connected to the loop or the called station
has answered.
• Flashing green lamp indicates a call waiting to be answered.
• Steady red lamp indicates the called party is busy.
• Flashing red lamp indicates a call held at the console.
LAMP TO RIGHT OF LOOP KEY – AUTOMATIC RECALL
• Flashing red lamp indicates that Automatic Recall has been activated.
PUSH BUTTON DIAL PAD
Allows the attendant to:
• Process incoming calls.
• Originate calls.
• Activate various service features.
L6
L5
L4
L1
L2
L3

– 5 –
OPERATOR CALL PROCESSING KEYS
SRC (Source Key and Lamp)
Allows the attendant to speak with the calling party. The associated lamp lights when the attendant is con-
nected. The source trunk/station number appears on the LCD (Liquid Crystal Display) located at the top of the
console.
DEST (Destination Key and Lamp)
Allows the attendant to speak with the called party. The associated lamp lights when the attendant is con-
nected. The destination station/trunk number appears on the LCD.
TALK (Key)
Allows the attendant to join in a three-way conference with the calling and called parties. When connection is
established, both SRC and DEST lamps will light.
SRC
Release
DEST
Answer
Hold
Talk
Cancel

– 6 –
CANCEL (Key)
Allows the attendant to:
• Disconnect the calling (source) or called party (destination) from the loop.
• Disconnect an outgoing trunk or tone seized by the attendant.
• Disconnect a station recalling the attendant for transfer assistance.
RELEASE (Key)
Allows the attendant to release from an established connection, freeing the console for processing of new
calls.
HOLD (Key)
Allows the attendant to hold a call at the console.
ANSWER (Key and Lamp)
Allows the attendant to answer incoming calls in the order they arrive at the console.

– 7 –
ADDITIONAL FUNCTION KEYS
EMG (Emergency Key and Lamp)
Allows the attendant to answer incoming calls from a station where the receiver has been off hook for a prede-
termined amount of time.
BV (Busy Verification Key and Lamp)
Allows the attendant to monitor or enter into a station-to-station or station-to-trunk connection.
TRKSL (Trunk Selection Key and Lamp)
Allows the attendant to individually select a desired trunk.
Optional Key and lamp

– 8 –
CALL PARK (Key and Lamp)
Allows the attendant to park a call that they have answered.
Note: Any station may retrieve a parked call by dialing the remote retrieval code followed by the attendant
number.
SC (Serial Call Set Key and Lamp)
Allows the attendant to be automatically recalled when a station user replaces the handset. This is accom-
plished by pressing the SC Key after transferring an external (central office) call to a station.
SVC (Supervisory Call Set Key and Lamp)
Allows the attendant to supervise a call by depressing the key after extending a central office call to an inter-
nal station.
OPTION (Optional Key and Lamp)
Allows the attendant access to various optional features. Each key has an associated lamp.
START (Key and Lamp)
Allows the attendant to originate an outgoing call for a station.
MUTE (Key and Lamp)
Allows the attendant to cut off their voice transmission.

– 9 –
INCOMING CALL IDENTIFICATION
Eight non-locking keys with associated lamps provide the attendant access to specific types of incoming calls.
A flashing red lamp indicates a call waiting to be answered. A steady red lamp indicates a call answered.
The standard arrangement of these keys is shown on the face layout:
LDN (Listed Directory Number)
Incoming central office trunk call.
TIE (Tie Line)
Allows the attendant to answer incoming tie line calls when the distant station dials an access code for the
attendant.
BUSY (Call Forward Busy Line)
Allows the attendant to answer incoming calls to a specified station when the station is busy.
ATND (Attendant)
Incoming internal station call.
NANS (Call Forwarding No Answer)
Allows the attendant to answer incoming calls to a specified station when the station does not answer within
the predetermined time.

– 10 –
RECALL
Incoming station call for attendant assistance in transferring an established outside call to another station.
OPTION (Optional)
Additional incoming special service calls, such as a tie line. Consult the system administrator to find out how
these keys are assigned.
Note: Although the attendant can answer calls using the Answer key, the Incoming Call Identification keys
enable identification and prioritization of calls.
STATUS, EXTERNAL DEVICE ACCESS KEYS AND TOGGLE
PAGE (Key and Lamp)
Allows the attendant to connect with an external paging system (optional feature).
REC (Key and Lamp)
Allows the attendant to connect with a recording device (optional feature).
ALARM (Lamp)
Steady lamp indicates trouble conditions in the ECP (Enterprise Communication Platform).
POSITION AVAILABLE (Lamp)
When the attendant position (console) is available to process calls, the lamp lights a steady red.

– 11 –
POSITION BUSY (Lamp)
When the attendant position (console) is not available to process calls, the lamp lights steadily red.
POSITION BUSY (Key)
Allows the attendant to place the console in busy mode by depressing the key. The console will still ring, but
calls cannot be processed until the Position Busy key is pressed again. Pressing the key again places the con-
sole in the available mode.
SOFT KEYS (Key)
Reserved for feature use.
NIGHT (Lamp)
When the attendant is in night answer mode, the lamp lights steadily red.
NIGHT (Key)
Allows the attendant to place the console in night mode by depressing the key. Releasing the key restores the
console to normal operation.
UP/DOWN (Key)
Allows the attendant to adjust volume of the receiver and ringer as well as the contrast of the LCD.

– 12 –
LCD – LIQUID CRYSTAL DISPLAY
The four line display shows information about incoming and outgoing calls. The following information is dis-
played basically:
• The attendant position is available - The number of waiting calls and the date and time are displayed.
• The attendant speaks with the calling party - Tenant number, internal station RSC (route restriction class)
and station or trunk number are displayed. In addition, the user information of the calling party is dis-
played, when Name Display Service is available.
• The attendant speaks with the called party - Tenant number, internal station RSC (route restriction class)
and station or trunk number are displayed. In addition, the user information of the called party is displayed
when Name Display Service is available.
Note: Name Display Service may or may not be configured in your system. Check with your system admin-
istrator for details.
CW:2 10:02 AM WED 10
SRC CW:1 10:02 AM WED 10
TN:xxx CLS:xx xxxxxxxxxxxxxxxxxxxx
No:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
DEST CW:1 10:02 AM WED 10
TN:xxx CLS:xx xxxxxxxxxxxxxxxxxxxx
No:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

– 13 –
TO ANSWER AN INCOMING CALL
PRESS ANSWER KEY
• First call to the console will be answered.
PRESS AN INCOMING CALL IDENTIFICATION KEY
•LDN
First outside call will be answered.
•ATND
First internal call will be answered.
•RECALL
Call transferred from an internal station will be answered.
• Press the RECALL key and speak to the internal party transferring the call.
• Press CANCEL.
• Speak to transferred outside party.
• Dial the number of the internal station.
• Press RELEASE.

– 14 –
TO TRANSFER AN INCOMING CALL
STATION IS IDLE
• Press ANSWER or an Incoming Call Identification key.
• Dial the number of the internal station.
• Press RELEASE. Station will ring with the calling party.
STATION IS BUSY (CAMP ON CALL)
• Press ANSWER or Incoming Call Identification key.
• Dial the number of the internal station and hear busy tone.
• Press RELEASE.
A Tone is Sent to the Called Party
Camp On will be denied if the station has another call waiting. If the Camp On is denied:
• Press CANCEL. Inform outside party of status.
• Press CANCEL. Outside party will be disconnected.

– 15 –
ANNOUNCE A TRANSFERRED CALL
• Press ANSWER or Incoming Call Identification key.
• Dial the number of the internal station.
• Wait for station to answer.
• Announce caller.
CALLED STATION CHOICES:
Will Accept Call
• Press RELEASE. Both parties will be connected.
Or;
Will Not Accept Call
• Press CANCEL.
• Inform outside caller.
• Press CANCEL to disconnect.