NEC DS2000 IntraMail Owner's manual

Multibutton Telephone
Feature Handbook
80000MFH07_02.qxd 6/2/04 9:38 AM Page 1

Nothing contained in this manual shall be deemed to be, and this manual does not consti-
tute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation
to provide any updates or corrections to this manual. Further, NEC Unified Solutions also
reserves the right, without prior notice, to make changes in equipment design or components
as it deems appropriate. No representation is made that this manual is complete or accurate
in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In
no event shall NEC Unified Solutions be liable for any incidental or consequential damages
in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be pho-
tocopied or reproduced without prior written consent of NEC Unified Solutions.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.
Your Multibutton Display Telephone
1 2 3
4 5 6
7 8 9
0
ABC DEF MW ICM
FLASH DND
DIAL MIC
LND SPK
CONF
HOLD
GHI JKL MNOMNO
PQRS TUV
OPER
VOL
WXYZ
CLEAR
CHECK
80000 -70
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
For Attendants:
Key 11=Night Key
Key 12=Operator Call Key
In DS1000:
Keys 7-12 are
undefined.
●Your key assignments may be different than
shown. Ask your Communications Manager.
●See the inside back cover of this guide for an
illustration of the Super Display telephone.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 2

Account Codes ...............................................................1
Using Account Codes with Store and Forward . . . . . . .2
Alphanumeric Display .....................................................3
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .3
Alphanumeric Display Contrast Control . . . . . . . . . . . .3
Attendant Position..........................................................4
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .5
Auto Redial .....................................................................6
Background Music...........................................................8
Barge In ..........................................................................9
Call Coverage Keys........................................................10
User Programmable Feature . . . . . . . . . . . . . . . . . . . .10
Call Forwarding .............................................................11
Call Forwarding at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Call Forwarding at your Super Display Telephone . . .15
Call Forwarding Off Premise..........................................21
Off Premise Call Forwarding at your 22-Button or 34-
Button Telephone . . . . . . . . . . . . . . . . . . . . . . . . .22
Off Premise Call Forwarding at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
If you have a 22-Button Non-Display Telephone . . . .30
Call Timer.......................................................................31
Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . .31
Call Waiting / Camp-On..................................................34
Callback ........................................................................35
Caller ID.........................................................................36
Single and Multiple Message Format . . . . . . . . . . . . .36
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .36
Table of Contents
i
About Your Handsfree Options
• Handsfree lets you place and answer calls by pressing instead of
using the handset.
• With Automatic Handsfree, you can press a line key without lifting the
handset. Normally, you have Automatic Handsfree.
• Use Handsfree Answerback to answer a voice-announced Intercom call
by speaking toward your phone — without lifting the handset.
80000MFH07_02.qxd 6/2/04 9:38 AM Page i

Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .36
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .36
Caller ID Logging...........................................................38
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .38
Caller ID Logging at your Super Display Telephone .41
Central Office Calls, Answering.....................................44
User Programmable Feature . . . . . . . . . . . . . . . . . . . .44
Central Office Calls, Placing ..........................................45
Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Conference ...................................................................50
Dial Number Preview .....................................................51
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .51
Dial Number Preview Editing Example . . . . . . . . . . .52
Direct Station Selection (DSS) .......................................53
User Programmable Feature . . . . . . . . . . . . . . . . . . . .53
Direct Station Selection Console...................................54
Default DSS Console Key Assignments . . . . . . . . . . .58
Directed Call Pickup ......................................................61
Directory Dialing............................................................62
Distinctive Ringing.........................................................64
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .65
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .70
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Do Not Disturb..............................................................84
Do Not Disturb at your 22-Button or 34-Button
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Do Not Disturb at your Super Display Telephone . . . .85
Do Not Disturb Override ...............................................88
Door Box.......................................................................89
Extension Locking .........................................................91
Locking and Unlocking Your Extension . . . . . . . . . . .91
Entering or Changing Your PIN Number . . . . . . . . . .92
Extension Hunting.........................................................99
Flash............................................................................100
Forced Trunk Disconnect ............................................101
Group Call Pickup .......................................................102
User Programmable Feature . . . . . . . . . . . . . . . . . . .102
Table of Contents
ii
80000MFH07_02.qxd 6/2/04 9:38 AM Page ii

Group Listen ...............................................................103
Group Ring .................................................................104
Handsfree ...................................................................105
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .105
User Programmable Feature . . . . . . . . . . . . . . . . . . .106
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .107
Headset Compatibility.................................................108
Headset Mode Feature Interactions . . . . . . . . . . . . .109
User Programmable Feature . . . . . . . . . . . . . . . . . . .110
Hold............................................................................111
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Hotline ........................................................................114
User Programmable Feature . . . . . . . . . . . . . . . . . . .114
Interactive Soft Keys...................................................115
Intercom .....................................................................116
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .116
User Programmable Feature . . . . . . . . . . . . . . . . . . .117
Language Selection.....................................................118
Last Number Redial.....................................................120
Enhanced Last Number Redial . . . . . . . . . . . . . . . . .120
Enhanced Last Number Redial at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .121
Enhanced Last Number Redial at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Meet-Me Conference ..................................................125
Message Waiting .........................................................127
Microphone Mute........................................................129
Using the Handsfree Reply Soft Key at your 22-Button
or 34-Button Display Telephone . . . . . . . . . . . . .129
Using the Handsfree Reply Soft Key at your Super
Display Telephone . . . . . . . . . . . . . . . . . . . . . . .130
Monitor / Silent Monitor ..............................................132
Name Programming.....................................................133
Night Service / Night Ring ...........................................135
Off-Hook Signaling .....................................................136
User Programmable Feature . . . . . . . . . . . . . . . . . . .136
Paging .........................................................................137
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Table of Contents
iii
80000MFH07_02.qxd 6/2/04 9:38 AM Page iii

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
User Programmable Feature . . . . . . . . . . . . . . . . . . .138
Park.............................................................................139
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Prime Line Preference .................................................143
Prime Line and Ringing Line Preference . . . . . . . . .143
User Programmable Feature . . . . . . . . . . . . . . . . . . .143
Privacy and Privacy Release Groups ...........................144
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .144
Programmable Function Keys......................................145
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
User Programmable Feature . . . . . . . . . . . . . . . . . . .150
Removing Lines and Extensions ..................................151
Reverse Voice Over.....................................................152
Ringing Line Preference ..............................................154
Prime Line and Ringing Line Preference . . . . . . . . .154
User Programmable Feature . . . . . . . . . . . . . . . . . . .155
Save Number Dialed....................................................156
Selectable Display Messaging .....................................157
Selectable Display Messaging at your 22-Button or 34-
Button Display Telephone . . . . . . . . . . . . . . . . . .158
Selectable Display Messaging at your Super Display
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Entering Additional Characters . . . . . . . . . . . . . . . . .162
Speed Dial...................................................................164
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .164
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .167
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .170
User Programmable Feature . . . . . . . . . . . . . . . . . . .170
Split.............................................................................171
Tandem Trunking.........................................................173
User Programmable Feature . . . . . . . . . . . . . . . . . . .174
Time and Date.............................................................174
Transfer.......................................................................175
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Trunk (Line) Queuing and Callback .............................178
iv
80000MFH07_02.qxd 6/2/04 9:38 AM Page iv

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .178
Voice Mail....................................................................180
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .182
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .183
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .183
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .184
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .185
Personal Answering Machine Emulation . . . . . . . . .185
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .189
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .189
Voice Over ..................................................................190
Volume and Contrast Control......................................191
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
User Programmable Features ......................................194
Walking Class of Service..............................................196
v
80000MFH07_02.qxd 6/2/04 9:38 AM Page v

vi
80000MFH07_02.qxd 6/2/04 9:38 AM Page vi

Account Codes are codes that you
dial to categorize and/or restrict
outside calls. You can dial an
Account Code while placing a
call or while on a call. There are
three types of Account Codes:
●Optional (Unforced) Account Codes
Optional Account Codes allow you to enter an Account Code
while placing an outside call or anytime while on a call.
These are optional codes – you don’t have to enter them.
●Forced Account Codes
Forced Account Codes require you to enter an Account Code
every time you place an outside call. If you don’t enter a code,
you can’t place the call. Your system may have Forced
Account Codes optionally enabled only for long distance calls.
●Verified Account Codes
With Verified Account Codes, the system compares the
Account Code you dial with the codes programmed into the
system. If the code matches, your call goes through. Verified
Account Codes apply only to Forced Account Codes.
To enter an Optional (Unforced) Account Code
1. Place or answer an outside call.
2. Dial , press / , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
3. Enter your Account Code (up to 10 digits, using 0-9).
4. Dial , press / , or press your
Account Code Programmable Function Key.
ACCT CODEACCT
ACCT CODEACCT
1
Account Codes
Your system may use
Account Codes to
categorize or restrict
outside calls.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 1

4. (Outgoing call only) Dial your outside number.
To enter a Forced Account Code:
1. Access a line for an outside call (any method you prefer).
You hear three beeps indicating that you must
enter an Account Code.
2. Enter your Account Code (up to 10 digits, using 0-9).
If your system uses Verified Account Codes, you
must enter a code that is stored in your system.
3. Dial , press / , or press your
Account Code Programmable Function Key.
Your Communications Manager can tell which
options are available to you.
4. Dial your outside number.
Using Account Codes with Store and Forward
To place an outside call when both Store and Forward and
Forced Account Codes are enabled:
If Forced Account Codes are enabled only for long
distance calls and you are placing a local call, do not
enter an Account Code. Just dial the call normally.
1. Press + Dial (or optionally 90-98).
OR
Press Switched Loop key + Dial line group number (0-8).
OR
Press Fixed Loop key.
2. Dial number + Wait for 3 beeps + Enter Account Code.
3. Wait 6 seconds, dial , or press / .
ACCT CODEACCT
ACCT CODEACCT
Account Codes
2
80000MFH07_02.qxd 6/2/04 9:38 AM Page 2

If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature
status messages. The second line displays the Interactive Soft
Key definitions.
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status mes-
sages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press PARK to park your call in an orbit.
Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.
To adjust your display contrast:
1. Press or .
If the contrast adjustment doesn’t work, your
phone may be in the Music on Hold mode. Press
HOLD and try again.
Alphanumeric Display
3
Display messages help
you process calls, identify
callers and customize
features.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 3

If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
addition to all the features of the
standard keyset, your attendant
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the indi-
vidual feature for the specifics.
●Barge In
You can break into a co-worker’s established call.
●Direct Trunk Access
You can dial a code to access an individual outside line.
●Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
●Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
●Removing Trunks (Lines) and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
●Trunk (Line) Queuing
You can wait in line for a busy trunk (line) to become free.
To call an attendant extension:
1. Press .
2. Dial .
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
Attendant Position
4
The attendant is the
system’s call processing
focal point.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 4

Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your atten-
dant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
Attendant Position
5
80000MFH07_02.qxd 6/2/04 9:38 AM Page 5

Auto Redial periodically redials a
busy outside number. If you place
an outside call and the call recipi-
ent is busy, you can press a soft key to enable Auto Redial. You
don’t have to retry the number, hoping it will go through.
Auto Redial will periodically retry the number up to 15 times.
Auto Redial cancels when the called party rings or answers, or
when you:
●Place or answer another outside call.
●Receive an Intercom voice announcement or answer an
Intercom call by lifting the handset or pressing SPK.
●Press SPK to cancel Auto Redial.
●Press any other fixed feature key except MIC.
●Lift and replace the handset.
●Press the CANCEL soft key (Super Display only).
To enable Auto Redial:
1. Place an outside call and receive busy tone + Press
or .
OR
2. Press a line key + Press or .
The system enables Auto Redial for the last out-
side call you dialed.
3. At a 22-Button or 34-Button Display, you see:
ALNDAUTO REDIAL
ALNDAUTO REDIAL
Auto Redial
6
Redial a busy outside
number automatically.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 6

At a Super Display, you see:
The display shows the interval between callout
attempts (e.g., 30 seconds), as well as how many
times redial has occurred (e.g., 1 of 15).
Your SPK key winks on to indicate your phone is
in the Auto Redial mode.
4. The system periodically redials the call, up to 15 times,
or until you:
– Place or answer another outside call.
– Receive an Intercom voice announcement or answer an
Intercom call by lifting the handset or pressing SPK.
– Press SPK to cancel Auto Redial.
– Press any other fixed feature key except MIC.
– Lift and replace the handset.
– Press the CANCEL soft key (Super Display only).
Note: If a Caller ID call rings while Auto Redial is enabled, your
display will show the number and optional name of the incoming
caller. However, the ringing does not cancel Auto Redial. In addi-
tion, the Auto Redial display will be restored after the Caller ID
call stops ringing.
Auto Redial
7
80000MFH07_02.qxd 6/2/04 9:38 AM Page 7

Background Music (BGM) sends
music to the speaker in your tele-
phone while it is idle. BGM
requires that your company have
a music source (such as a CD
player or radio) connected to
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
To turn Background Music on and off:
1. Do not lift the handset or press .
2. Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broad-
casts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommu-
nications systems. The manufacturer hereby disclaims any liabili-
ty arising out of the failure to obtain such a license.
8
Background Music
Have your telephone
broadcast music through
the speaker for a more
pleasing work environment.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 8

Barge In permits you to break
into another extension user’s
established call. This sets up a
three-way conversation between
you and the other two parties on the initial call. You can Barge In
on an Intercom call and on an outside call.
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be inter-
preted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy line.
2. Dial or press .
You hear two beeps.
3. Join the conversation in progress.
BARG
9
Barge In
In an emergency, use
Barge In to get through to
a co-worker right away.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 9

You can have Call Coverage Keys
for co-worker’s telephones, Ring
Groups, and Extension Hunting
UCD Groups.
Your Call Coverage Key can ring immediately when a call rings
your co-worker or group, ring after a delay or just flash. In addi-
tion, the Call Coverage Key lights while your co-worker is busy,
flashes fast while your co-worker is in Do Not Disturb, and flashes
slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Flashing Slowly Ringing
Flashing Fast In Do Not Disturb for Intercom
calls (option 2) or all calls (option 3)
Wink Off In Do Not Disturb for
outside calls (option 1)
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle
co-worker:
1. Press Call Coverage Key.
User Programmable Feature
# R A C
Assign the ringing mode for your Call Coverage keys.
See User Programmable Features at the end of this guide
for more.
10
Call Coverage Keys
Cover a co-worker’s calls
from your own telephone.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 10

Use Call Forwarding to redirect
your calls to another extension or
Voice Mail. In addition, you can set
up Call Forwarding to reroute all
calls or just outside calls.
There are four types of Call Forwarding:
●Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
●Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or
while you are busy on another call.
●Call Forwarding Immediate
Calls to your phone forward immediately.
●Call Forwarding Off Premise
Calls to your phone forward to an off-site location (such as a
cell phone or remote office). See page 21 for more.
Call Forwarding at your 22-Button or 34-Button
Telephone
To activate Call Forwarding:
1. Press and dial , or press your Call
Forwarding key.
OR
1. Press + . You see:
CFWDPGM
11
Call Forwarding
Make sure your calls are
covered while you are
away from your desk.
80000MFH07_02.qxd 6/2/04 9:38 AM Page 11

2. Dial or press for Call Forwarding
Immediate. You see:
OR
Dial or press for Call Forwarding No
Answer. You see:
OR
Dial or press for Call Forwarding
Busy/No Answer. You see:
OR
Dial or press + for Off Premise
Call Forwarding. (See Call Forwarding Off Premise on
page 21 for more.) You see:
OR
OFFPMORE
BNA
RNA
IMM
12
Call Forwarding
80000MFH07_02.qxd 6/2/04 9:38 AM Page 12