NEC Univerge SV8100 User manual

Features and Specifications Manual
Issue 5.0 December 2010

Features and Specifications Manual i
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TABLE OF CONTENTS
Section 1 About This Chapter ........................................................................................ 1-1
Section 2 Important Notes ............................................................................................ 1-2
Account Code – Forced/Verified/Unverified ...........................................1-3
Account Code Entry .............................................................................1-11
Alarm ....................................................................................................1-17
Alarm Reports ......................................................................................1-21
Alphanumeric Display ...........................................................................1-33
Analog Communications Interface (ACI) ..............................................1-35
Ancillary Device Connection .................................................................1-43
Answer Hold .........................................................................................1-47
Answer Key ..........................................................................................1-51
Attendant Call Queuing ........................................................................1-55
Automatic Call Distribution (ACD) ........................................................1-57
Automatic Release ...............................................................................1-91
Automatic Route Selection ...................................................................1-95
Background Music ..............................................................................1-117
Barge-In ..............................................................................................1-121
Battery Backup – System Memory .....................................................1-127
Battery Backup – System Power ........................................................1-129
Call Appearance (CAP) Keys .............................................................1-131
Call Duration Timer ............................................................................1-137
Call Forwarding – Park and Page ......................................................1-139
Call Forwarding ..................................................................................1-145
Call Forwarding with Follow Me .........................................................1-159
Call Forwarding, Off-Premise .............................................................1-163
Call Forwarding/Do Not Disturb Override ...........................................1-179

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ii Table of Contents
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Issue 5.0 UNIVERGE SV8100
Call Monitoring ................................................................................... 1-183
Call Redirect ....................................................................................... 1-189
Call Waiting/Camp-On ....................................................................... 1-193
Callback .............................................................................................1-199
Caller ID Call Return .......................................................................... 1-205
Caller ID .............................................................................................1-207
Caller ID – Flexible Ringing ................................................................ 1-223
Central Office Calls, Answering ......................................................... 1-231
Central Office Calls, Placing .............................................................. 1-245
Class of Service ................................................................................. 1-257
Clock/Calendar Display ...................................................................... 1-277
Code Restriction ................................................................................. 1-283
Code Restriction In Credit .................................................................. 1-293
Code Restriction Override .................................................................. 1-299
Code Restriction, Dial Block ............................................................... 1-307
Conference ......................................................................................... 1-313
Conference, Remote .......................................................................... 1-323
Conference, Voice Call/Privacy Release ........................................... 1-327
Continued Dialing ...............................................................................1-331
Data Line Security .............................................................................. 1-335
Delayed Ringing ................................................................................. 1-337
Department Calling ............................................................................ 1-343
Department Call Forward ................................................................... 1-355
Department Step Calling .................................................................... 1-365
Dial Pad Confirmation Tone ............................................................... 1-369
Dial Tone Detection ............................................................................ 1-371
Dialing Number Preview ..................................................................... 1-375
Digital Trunk Clocking ........................................................................1-379
Direct Inward Dialing (DID) ................................................................ 1-385

UNIVERGE SV8100 Issue 5.0
Features and Specifications Manual iii
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Direct Inward Line (DIL) .....................................................................1-403
Direct Inward System Access (DISA) .................................................1-409
Direct Station Selection (DSS) Console .............................................1-427
Directed Call Pickup ...........................................................................1-439
Directory Dialing .................................................................................1-443
Distinctive Ringing, Tones and Flash Patterns ...................................1-447
Do Not Disturb ....................................................................................1-453
Door Box ............................................................................................1-459
Drop Key ............................................................................................1-467
DT700 Large LED Indication ..............................................................1-471
Embedded VRS ..................................................................................1-475
Facsimile CO Branch Connection ......................................................1-489
Flash ...................................................................................................1-493
Flexible Length DDI ............................................................................1-497
Flexible System Numbering ...............................................................1-501
Flexible Timeouts ...............................................................................1-521
Flexible Transfer/Virtual Loopback .....................................................1-531
Forced Trunk Disconnect ...................................................................1-535
Group Call Pickup ..............................................................................1-539
Group Listen .......................................................................................1-545
Handset Mute .....................................................................................1-547
Handsfree and Monitor .......................................................................1-549
Handsfree Answerback/Forced Intercom Ringing ..............................1-555
Headset Operation .............................................................................1-561
Hold ....................................................................................................1-567
Hot Key-Pad .......................................................................................1-575
Hotel/Motel .........................................................................................1-579
Hotline ................................................................................................1-593
Howler Tone Service ..........................................................................1-601

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iv Table of Contents
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Issue 5.0 UNIVERGE SV8100
Intercom .............................................................................................1-603
ISDN Compatibility ............................................................................. 1-611
Last Number Redial ........................................................................... 1-633
Line Preference .................................................................................. 1-637
Long Conversation Cutoff .................................................................. 1-643
Loop Keys .......................................................................................... 1-647
Meet Me Conference .......................................................................... 1-653
Meet Me Paging ................................................................................. 1-657
Meet Me Paging Transfer ................................................................... 1-663
Memo Dial .......................................................................................... 1-669
Message Waiting ................................................................................ 1-673
Microphone Cutoff .............................................................................. 1-681
Mobile Extension ................................................................................ 1-685
Music on Hold .................................................................................... 1-709
Name Storing ..................................................................................... 1-719
Night Service ......................................................................................1-723
Off-Hook Signaling ............................................................................. 1-733
One-Touch Calling ............................................................................. 1-739
Operator .............................................................................................1-745
(OPX) Off-Premise Extension ............................................................ 1-747
Paging, External ................................................................................. 1-757
Paging, External (VRS) ...................................................................... 1-765
Paging, Internal .................................................................................. 1-769
Park ....................................................................................................1-775
Power Failure Transfer ....................................................................... 1-787
Prime Line Selection .......................................................................... 1-791
Private Line ........................................................................................ 1-797
Programmable Function Keys ............................................................ 1-803
Pulse to Tone Conversion .................................................................. 1-809

UNIVERGE SV8100 Issue 5.0
Features and Specifications Manual v
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Q-Sig ..................................................................................................1-811
Redial Function ..................................................................................1-823
Repeat Redial .....................................................................................1-827
Reverse Voice Over ...........................................................................1-831
Ring Groups .......................................................................................1-835
Ringdown Extension (Hotline), Internal/External ................................1-841
Room Monitor .....................................................................................1-845
Save Number Dialed ..........................................................................1-851
Secretary Call (Buzzer) ......................................................................1-855
Secretary Call Pickup .........................................................................1-859
Selectable Display Messaging ...........................................................1-861
Selectable Ring Tones .......................................................................1-867
Serial Call ...........................................................................................1-871
Single Line Telephones ......................................................................1-875
SLT Adapter .......................................................................................1-887
Softkeys ..............................................................................................1-905
Speed Dial – System/Group/Station ...................................................1-907
Speed Dial – Telephone Book ............................................................1-925
Station Hunt ........................................................................................1-933
Station Message Detail Recording .....................................................1-935
Station Name Assignment – User Programmable ..............................1-955
Station Relocation ..............................................................................1-959
Synchronous Ringing .........................................................................1-963
Tandem Ringing .................................................................................1-965
Tandem Trunking (Unsupervised Conference) ..................................1-969
Toll Restriction ....................................................................................1-985
Toll Restriction In Credit .....................................................................1-987
Toll Restriction Override ....................................................................1-989
Toll Restriction, Dial Block ..................................................................1-991

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vi Table of Contents
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Issue 5.0 UNIVERGE SV8100
Tone Override .................................................................................... 1-993
Traffic Reports .................................................................................... 1-997
Transfer ............................................................................................ 1-1001
Trunk Group Routing ........................................................................ 1-1015
Trunk Groups ................................................................................... 1-1021
Trunk Port Disable ........................................................................... 1-1027
Trunk Queuing/Camp-On ................................................................. 1-1029
Unicast/Multicast Paging Mode ........................................................ 1-1033
Uniform Call Distribution (UCD) ....................................................... 1-1041
Uniform Numbering Network ............................................................ 1-1051
UNIVERGE Multimedia Conference Bridge ..................................... 1-1059
Universal Slots ................................................................................. 1-1069
User Programming Ability ................................................................ 1-1073
Virtual Extensions ............................................................................ 1-1075
Voice Mail Integration (Analog) ........................................................ 1-1083
Voice Mail Message Indication on Line Keys ................................... 1-1105
Voice Over ....................................................................................... 1-1111
Voice Response System (VRS) ....................................................... 1-1117
Voice Response System (VRS) Upload Download Audio ................ 1-1141
Voice Response System (VRS) – Call Forward – Park and Page ... 1-1149
Volume Controls ............................................................................... 1-1155
Warning Tone for Long Conversation .............................................. 1-1157

Features and Specifications Manual vii
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LIST OF TABLES
Table 1-1 Sample Alarm Report ......................................................................................1-22
Table 1-2 Alarm Report Definitions .................................................................................1-23
Table 1-3 Alarm Report Item Definitions .........................................................................1-23
Table 1-4 Sample System Information Printout ...............................................................1-24
Table 1-5 Keys for Entering Names ..............................................................................1-218
Table 1-6 Caller ID Matching Rule ................................................................................1-225
Table 1-7 Dial Tone Detection Program Interaction ......................................................1-374
Table 1-8 Example 2 (Manual Change) .........................................................................1-390
Table 1-9 LED Flash Patterns .......................................................................................1-402
Table 1-10 Distinctive Ringing: Tones and Flash Patterns .............................................1-447
Table 1-11 Extension Busy Setup ...................................................................................1-598
Table 1-12 Incoming Ringing Tone .................................................................................1-607
Table 1-13 Restrictions for Calling Party Names .............................................................1-613
Table 1-14 Supported Service Codes .............................................................................1-687
Table 1-15 Keys for Entering Names ..............................................................................1-722
Table 1-16 Overview of Supported QSIG Standards ......................................................1-813
Table 1-17 Selectable Display Messaging Defaults ........................................................1-861
Table 1-18 Selectable Display Message – Character Entry Chart ..................................1-865
Table 1-19 Keys for Entering Names ..............................................................................1-920
Table 1-20 SMDR Report Definitions ..............................................................................1-938
Table 1-21 SMDR Report Format with Program 35-02-14 Set to ‘0’ ...............................1-939
Table 1-22 SMDR Report Format with Program 35-02-14 Set to ‘1’ ...............................1-940
Table 1-23 SMDR Summary Report ................................................................................1-942
Table 1-24 Keys for Entering Names ..............................................................................1-957

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viii List of Tables
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Issue 5.0 UNIVERGE SV8100
Table 1-25 Board Power Factor ....................................................................................1-1069
Table 1-26 Terminal Power Factor ................................................................................ 1-1070
Table 1-27 Maximum Number of Package Installed ..................................................... 1-1070
Table 1-28 Voice Prompting Messages ........................................................................ 1-1121
Table 1-29 Default Incoming Ringing Tone ................................................................... 1-1142
Table 1-30 Error Messages and Causes ....................................................................... 1-1146

Features and Specifications Manual 1 - 1
Features
1Features
SECTION 1 ABOUT THIS CHAPTER
This chapter provides an alphabetical listing of the features that are
available with the UNIVERGE SV8100 system.
Each feature provides the following information:
Description – briefly describes the feature and how it is use.
Conditions – provides special operating conditions (if any) that need to be
considered with using the feature.
Default Settings – indicates the factory default setting (if any)
System Availability – describes multiline terminals that can be used with
this feature and lists any additional equipment, such as adapters or
blades, that must be installed for this feature to operate.
Programming – lists the memory blocks that support the feature.
Related Features – lists features that are associated with the feature
being described (e.g., the Account Codes feature lists the Speed Dialing
feature in the related features list because speed dialing bins can contain
stored account code (if any).
Operation – provides step-by-step instructions for using the feature.

Issue 5.0 UNIVERGE SV8100
1 - 2 Features
SECTION 2 IMPORTANT NOTES
Simplifying Multiline Terminal Operation with One-Touch Keys
A multiline terminal user can access many features Service Codes (e.g., Service
Code 844 sets Call Forward Busy/No Answer). To streamline the operation of their
telephone, a multiline terminal user can store these codes under One-Touch Keys.
This provides one-button operation for almost any feature. To find out more, turn to
the One-Touch Calling and One-Touch Serial Operation features.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar
to (PRG 15-07 or SC nnn). This means that the key requires service code nnn, and
you can program this code in Program 15-07 or by dialing Service Code 851 or 852.
Refer to the Programmable Function Keys feature for more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just
press a line key or Speaker key to answer or place a call. For extensions without
Automatic Handsfree, the user must:
Lift the handset or press Speaker for Intercom dial tone.
Lift the handset or press Speaker, then press a line key for trunk dial tone.
Port Assignments
Port Calculation for Trunks:
The system detects the type of blade (trunk or extension) and assigns the required
extension or trunk ports to the slot. The system will use the next available port
numbers – it will not reserve any ports.

Account Code – Forced/Verified/Unverified 1 - 3
A
Account Code – Forced/Verified/Unverified
Description
Account Codes are user-dialed codes that help the system administrator categorize and/or
restrict trunk calls. The system has two types of Forced Account Codes:
Forced Account Codes (Unverified)
Forced Account Codes require an extension user to enter an Account Code every time
they place a trunk call. If the user does not enter the code, the system prevents the call.
As with Account Codes, the extension user can elect to enter an Account Code for an
incoming call. However, the system does not require it.
Once set up in system programming, you can enable Forced Account Codes on a
trunk-by-trunk basis. In addition, Forced Account Codes can apply to all outside calls or
just long distance calls. Forced Account Codes for Toll Calls restricts calls according to
the following chart:
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials to
a list of up to 2000 pre-programmed codes. If the Account Code is in the list, the call
goes through. If the code dialed is not in the list, the system prevents the call. Verified
Account Codes can have 3~16 digits using the characters 0~9 and #. During
programming, you can use “wild cards” to streamline entering codes into system
Number of Digits
Dialed If first digit is not 1 If first digit is 1
1~3 Not allowed Not allowed
4~7 Allowed – does not require
Account Code Allowed – requires Account Code
More than 71Allowed – requires Account Code Allowed – requires Account Code
800 and 888 Allowed – requires Account Code Allowed – does not require
Account Code
011 (International) Allowed – requires Account Code N/A
911 Allowed – does not require
Account Code N/A
1If you change the local call length in Toll Restriction, this value changes accordingly.

Issue 5.0 UNIVERGE SV8100
1 - 4 Account Code – Forced/Verified/Unverified
memory. For example, the entry 123@ lets users dial Verified Account Codes from 1230 through
1239.
Operator Notification
To prevent Account Code abuse, the system can notify the operator each time an Account Code
violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if
Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom
call to the attendant and a RESTRICT message in the operator display.
Account Codes for Incoming Calls
The system allows extension users to enter Account Codes for incoming calls. When this option is
enabled, a user can dial *while on an incoming call, enter an Account Code, and then dial *to return to
their caller. If the option is disabled, any digits the user dials after answering an incoming call outdial on
the connected trunk.
Hiding Account Codes
Account Codes can be optionally hidden from a telephone display. This would prevent, for example, an
unauthorized co-worker from obtaining a Verified Account Code by watching the display and making
note of the digits that dial out. When hidden, the Account Code digits show as *on the telephone display.
Account Code Capacity
Account Codes print along with the other call data on the SMDR record after the call completes. Account
Codes can have 1~16 digits using 0~9 and #. Verified Account Codes can have 3~16 digits.
Redialed Numbers Do Not Contain Account Codes
When using the Last Number Redial, Save or Repeat Dial features, the system does not retain Account
Code information. Any number redialed with these features, the user needs to reenter an Account Code.
.If a user enters *12345*203 926 5400*67890*, if the Last Number Redial feature is used, the system dials the number
as 203 926 5400*67890*. The *67890*is not treated as an Account Code.

UNIVERGE SV8100 Issue 5.0
Account Code – Forced/Verified/Unverified 1 - 5
Conditions
zIf a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code
Entry.
zIf the system has Account Codes disabled, the digits dialed (e.g., *1234*) appear on the
SMDR report as part of the number dialed.
zIf using Forced Account Code with single line telephone you need a VRS to get the prompts
to enter the Forced Account Code.
zWhen you use Forced Account Code on only toll calls, and you dial a local call, you hear a
beep.
zSpeed Dial – System/Group/Station bins can contain stored Account Codes. They can be
prevented from being displayed using Program 20-07-04.
zTo simplify Account Code Entry, store the Account Code (e.g., *1234*) in a One-Touch Key.
Just press the key instead of dialing the codes.
zAccount Codes appear on the SMDR report (even if they are hidden on the telephone
display).
zDo not use an asterisk within a PBX/CTX access code when using Account Codes. The *,
causes the trunk to stop sending digits to the central office until another *is entered.
zAccount Codes for incoming calls not available for single line telephones.
Default Settings
Account Codes are disabled.
System Availability
Terminals
Any Station
Required Component(s)
VRS for Forced Account Codes for Single Line Telephones

Issue 5.0 UNIVERGE SV8100
1 - 6 Account Code – Forced/Verified/Unverified
Related Features
Automatic Route Selection
PBX Compatibility
Speed Dial – System/Group/Station
Station Message Detail Recording
Guide to Feature Programming
Program
Number Program Name Description/Comments Assigned Data
14-01-11 Basic Trunk Data Setup –
Account Code Required Enable (1) or disable (0) Account Codes for each trunk. 0 = Disable
1 = Enable
(default = 1)
15-07-01 Programmable Function Keys Assign a function key as an
Account Code key (code 50). Use
this key instead of the dial pad to
enter the *before and after the
Account Code.
Line Key 1~48
0~99 (Normal Function
Code 851 by default)
*00 ~ *99
(Appearance Function
Code) (Service Code
852 by default)
20-06-01 Class of Service for Extensions Assign a Class of Service (1~15)
to an extension. Day Night/Mode: 1~8
Class of Service of
Extensions (1~15)
Default:
Extension port 101 =
Class 15
All other extension port
= Class 1
20-13-20 Class of Service Options
(Supplementary Service) –
Account Code/Toll Restriction
Operator Alert (Restricted
Operation Transfer)
In an extension Class of Service,
turn On (1) or Off (0) the Operator
Alert when a forced account code
is incorrectly entered.
0 = Off
1 = On
(default = 0 for COS
01~15)
21-01-14 System Options for Outgoing
Calls – Forced Account Code
Inter-digit Timer
The system waits this time for a
user to enter a Forced Account
code.
0~64800 (seconds)
(default = 3 seconds)
21-04-01 Toll Restriction Class for
Extensions Use this option to assign a Toll Restriction Class (1~15) to an
extension.
Day/Night Mode
1~9 (9 = Power Failure
Mode)
1~15
(default = 2)

UNIVERGE SV8100 Issue 5.0
Account Code – Forced/Verified/Unverified 1 - 7
35-05-01 Account Code Setup – Account
Code Mode For each Class of Service (1~15) use this option to select the
Account Code Mode.
0 = Account Codes
disabled. (Codes
entered dial out as part
of initial call.)
1 = Account Codes
optional (not required).
2 = Account Codes
required (forced) but
not verifiable.
3 = Account Codes
required (forced) and
verifiable.
(default = 0)
35-05-02 Account Code Setup – Forced
Account Code Toll Call Setup Use this option to enable Account Codes for all calls or just toll calls
(for mode 2 or 3 in Program
35-05-01).
0 = Account Codes for
toll and local calls (All)
1 = Account Codes just
for toll calls (STD)
(default = 0)
35-05-03 Account Code Setup – Account
Codes for Incoming Calls For each Class of Service (1~15), enter 1 in this option to enable
Account Codes for incoming calls.
Enter 0 to disable Account Codes
for incoming calls. If disabled, any
codes you enter dial out on the
connected trunk.
0 = Disable Account
Codes for incoming
calls
1 = Enable Account
codes for incoming
calls
(default = 0)
35-05-04 Account Code Setup – Hiding
Account Codes For each Class of Service (1~15), enter 1 to have the system hide
Account Codes on an extension
display as they are entered. Enter
0 to have the Account Codes
displayed.
0 = Account Codes
Displayed
1 = Account Codes not
Displayed
(default = 0)
35-06-01 Verified Account Code Table –
Verified Account Code Use this option to enter data into the Verified Account Code Table.
You can enter up to 2000 codes
from 3~16 digits in length. For a
wild card @, press the LK 1.
Up to 16 digits
Enter: 1~9, 0, #, @
(@ = Wild Card)
(default not assigned)
40-10-01 Voice Announcement Service
Option – VRS Fixed Message Used (1) or Not Used (0) the Fixed VRS messages. 0 = Not Used
1 = Used
(default = 0)
Program
Number Program Name Description/Comments Assigned Data

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Operation
To enter an Account Code any time while on a trunk call:
The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your
system has Optional Account Codes enabled. You may also be able to use this procedure for incoming
calls. This procedure is not available for single line telephones.
1. Dial *.
- OR -
Press your Account Code key (Program 15-07-01 or SC 851: code 50).
2. Dial your Account Code (1~16 digits, using 0~9 and #).
.If Account Codes are hidden, each digit you dial shows an “*” character on the telephone display.
3. Dial *.
- OR -
Press your Account Code key (Program 15-07-01 or SC 851: code 50).
To enter a Forced Account Code before dialing the outside number:
If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the
system prompt you for your Account Code. You may also use this procedure if your system has Optional
Account Codes.
If your system has Verified Account Codes enabled, be sure to choose a code programmed into your
Verified Account Code list.
1. Access trunk for outside call.
.You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page
1-245 for more information.
2. Dial *.
- OR -
Press your Account Code key (Program 15-07-01 or SC 851: code 50).
3. Dial your Account Code [1~16 digits, using 0~9 and #or (3~16 digits for Forced)].
.If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden,
each digit you dial shows an *on the telephone display (depending on programming).
4. Dial *.
- OR -
Press your Account Code key (Program 15-07-01 or SC 851: code 50).

UNIVERGE SV8100 Issue 5.0
Account Code – Forced/Verified/Unverified 1 - 9
5. Dial the number you want to call.
To dial an outside number and let your system tell you when a Forced Account Code is required:
1. Access a trunk and dial the number you want to call.
2. Wait for your call to go through.
- OR -
3. If you hear “Please enter an Account Code,” (depending on system programming) and your
display shows ENTER ACCOUNT CODE.
oDial *.
- OR -
Press your Account Code key (Program 15-07-01 or SC 851: code 50).
oDial your Account Code (3~16 digits, using 0~9 and #).
If Account Codes are hidden, each digit you dial shows an *on the telephone display.
oDial *.
- OR -
Press your Account Code key (Program 15-07-01 or SC 851: code 50).
To enter an Account Code for an incoming call:
This procedure is not available for single line telephones.
1. Answer incoming call.
.If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk.
2. Dial *.
3. Enter the Account Code (1~16 digits).
.You can enter any code of the proper length.
4. Dial *.
To enter a Forced Account Code at a single line telephone:
1. Access trunk for outside call.
.You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information.
.With Forced Account Codes, you hear, “Please enter an Account Code.”(depending on programming).
2. Dial *.
3. Enter Account Code (3~16 digits).
4. Dial *.
5. Dial number you want to call.

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