NEC Xen Topaz User manual

Intelligent Hybrid System
Multiline Telephone
Quick Reference Guide
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Business Solutions
Ltd has no obligation to provide any updates or corrections to this manual. Further, NEC Business Solutions Ltd also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation
is made that this manual is complete or accurate in all respects and NEC Business Solutions Ltd shall not be liable for any
errors or omissions. In no event shall NEC Business Solutions Ltd be liable for any incidental or consequential damages in
connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Business
Solutions Ltd.
Copyright © 2004 by NEC Business Solutions Ltd
All Rights Reserved.
NEC Business Solutions Ltd
633-647 Springvale Road,
Mul
g
rave VIC 3170
Issue 1.0
August
2004

Before using Your Telephone… For more convenient use…
Thank you for purchasing the NEC “Xen Topaz” system.
Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those
in this guide. Check with your Supplier / System Administrator and make a note of any differences.
Do Not Disturb (DND)
When you set DND function, DND/CONF Key’s lamp is lit and the Internal Dial Tone pattern is changed.
DND : Cancel
DND : Transferred (CFW) Call
DND : Trunk & Intercom Incoming Call
DND : Intercom Incoming Call
DND : Trunk Incoming Call
0
4
(
On-Hook
)
DND/CONF 1
2
3
Using Your Telephone < Multiline Telephone>
Speaker
Handset
VOL (Volume Control) Key
Alphanumeric Display
Indicator
CHECK Key
CLEAR Key
Call Forwarding / Follow Me
When you set Call Forwarding function, DND/CONF Key’s lamp flashes and Internal Dial Tone pattern is
changed.
CFW Condition
?
7
62
4 0
When Busy / NoAnswer
Cancel
Immediate
When No Answer
Both Ring
2
4
3
FWD All Calls
FWD Outside Calls only
FWD Intercom Calls only
Follow Me
3
8 8 SPK ?
CFW T
yp
eExtension Numbe
r
???8
CALL
Programmable Function Keys
LND (Last Number Dial) Key
OPAC (Operation Access) Key
DC (Dial Control) Key
CALL Key
FLASH Key
TRFR (Transfer) Key
SPK (Speaker) Key
DND/CONF Key
(Do Not Disturb / Conference)
HOLD Key
Conference
DND/CONF
<twice>
(
Talk
)
(
Talkin
g)
?
DND/CONF Extension Numbe
r
?
Trunk Ke
y
?
??
Tele
p
hone Numbe
r
You can repeat this operation to add more parties.
You may be able to have up to 8 parties. (include your extension)
Microphone
MIC (Microphone) Key
Dial Keys
Functions 12TXD 12TD6TXD 6TD
Programmable Keys 12 12 6 6
Additional Prg. Keys 10 10 10 10
Display Yes No Yes No
CHECK/CLEAR Keys Yes No Yes No
Handsfree Yes No (Talkback) Yes No (Talkback)
Accept DLS Console Yes No Yes No
Wall Mount Kit Yes (Built-in) Yes (Built-in) Yes (Built-in) Yes (Built-in)
Handsfree Options
-Handsfree lets you place and answer calls by pressing “SPK” instead of using the handset.
-With Automatic Handsfree, you can press a CALL Key without lifting the handset. Normally, you have
Automatic Handsfree.
-Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone
without lifting the handset.
1 10

Hold / Transferring Calls For Your Convenience
Holding a Call / Retrieving a Held Call
(
Flashin
g)
RetrieveHold External Trunk Ke
y
Hold
INTERNAL CALL HOLD
(
Flashin
g)
In case of Intercom, the call shall be held as “Exclusive Hold” on your phone.
This operation puts your outside call on System Hold. Other extension user can take the call off Hold.
HOLD
(
Talkin
g)
There are 2 levels of Function Keys. (General Keys : assigned by 851, Appearance Keys : assigned by
852)
Appearance Keys have priority. You can overwrite theAppearance Key at the General Key.
If you want to overwrite the General Key at the Appearance Key, you have to erase the Appearance Key
by dialling “852 + 000” before General Key assignment.
In the default setting, Programmable Function Key No. 1 to 12 is assigned as “Trunk” Key. If you want to
assign Function Keys (General) at the unused Trunk Keys, these unused keys should be erased by “852 +
000” operation.
Programmable Function Keys can be erased by dialling “852 + 000” or “851 + 00”.
Program Function Keys
Programmable Function Keys can be assigned as “Trunk” Key and/or other Function Keys. You can just press
the function key to activate the assigned function without dialling the Service Code.
SPKCALL 8Function Ke
y
5Code + Additional Data ? ?1 ?
852
Holding a Call Exclusively
(
851+45
)
Exclusive Hold Ke
y
(
Flashin
g)
RetrieveHold
CALL
(
Flashin
g)
Trunk Ke
y
(
Talkin
g)
System setting is necessary to use Exclusive Hold. Ask your Supplier.
This operation puts your outside call on Exclusive Hold. Other extension user can not take the call off Hold.
Program DSS/One-Touch Keys
??
In the default setting, Programmable Function Key No. 1 to 12 is assigned as “Trunk” Key. If you want to
assign DSS Keys at the unused Trunk Keys, these unused keys should be erased by “852 + 000”
operation before the above operation.
In case of DSS Key, the extension status can be indicated on the BLF. (idle : extinguished, Busy : lit)
When you register a telephone number, “9” (Trunk Access Code) should be added on top of number.
Up to 24 digits dialling can be registered, but the name can not be registered.
If
y
ou want to continue the o
p
eration
,
p
ress Pro
g
rammable Function Ke
y
instead of SPK Ke
y
to finish.
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can
place an Outside / Intercom Call just pressing this key without dialling the number.
CALL 8Function Ke
y
5 1 10
Tele
p
hone Numbe
r
SPKHOLD
?
0
? ?
Extension Numbe
r
? ?7 7 2
Retrieve a held outside call (if your extension doesn’t have Trunk Keys)
CALL1 Trunk No.
y
ou want to retrieve
TRFR
(
To answer own held Trunk
)
Transferring a Call to the other Extension
Extension Numbe
r
??
(
Announce
)
TRFR
?
HOLD
(
Talkin
g)
If your phone has DSS or One-Touch key, just press it instead of “HOLD and Extension Number”
operation.
9 2

For Your Convenience Answering Calls
83
Answering an Outside CallRegister Abbreviated Dialling <Display Key Telephone>
(
Rin
g
in
g)
SPK
Trunk Ke
y
(
Flashin
g)
SPK
Ringing
Extension Non-Ringing Extension
Answering an Intercom Call
(
Rin
g
in
g)
SPK
Voice Mode
Extension Ring Mode Extension
(
Voice
)
Speak toward
your phone
Intercom Call Mode can be set at your phone by : “Ring” : CALL + 823 “Voice” : CALL + 821
Confirm the status of MIC Key if you want to answer by Handsfree. (MIC On : Light off, MIC Off : Light On)
Picking up a call for other Extensions
CALL
System setting is necessary to make Call Pickup Group.Ask your Supplier.
68 7
Call Picku
p
Ke
y
CALL ?7 5 ? ?
Extension Numbe
r
In same
Group
In other
Groups
Pickup for
Specified
Extension
CALL 68 9
Call Picku
p
for other Grou
p
Ke
y
1
(
851+24
)
(
851+25
)
Confirm the status of MIC Key if you want to answer by Handsfree. (MIC On : Light off, MIC Off : Light On)
1
@
[
]
^
_
‘
{
}
|
A
B C a b c 2
¥
D E F d e
f
3
G H I
g
hi4
J K L
j
kl5
M N O m n o 6
P Q R S
p
q
r
s 7
T U V t u
v
8
W X
Y
Zw
x
y
z 9
0 ! “ # $ % & ‘
(
)
+ , - . / : ; < = > ?
12345678910111213
Number of Ke
y
Presses
1
2
3
4
5
6
7
8
9
0
Entering Alphanumeric Characters
When you enter a name, use the Dial Pad Keys to enter letters as below. For example, press the “2” key once
for “A”, twice for “B”, etc…
#
DND/CONF
Acce
p
ts a character and move the cursor one
p
lace to the ri
g
ht. Press twice to insert a “s
p
ace”.
Clear the character entr
y
to the left, one character at a time.
(
Backs
p
ace Ke
y)
The digit of Bin No. depends on the system setting. (0-9 / 00-99 / 000-999)
System setting is necessary for Group Abbv. function. Ask your Supplier for more details.
Name can be entered by Dial Pad Keys. (See below)
Up to 24 digits dialling can be registered, and up to 12 characters can be registered as name.
If you want to continue the operation, dial Bin No. instead of SPK Key to finish.
You can skip to enter the name. (No enter any character, then press “HOLD” Key).
You can erase the registered number & name by pressing “CLEAR” Key after dialling Bin No..
Tele
p
hone Numbe
r
(
Common Abbv.
)
/
Private Bin No.
CALL 8 5 9
Name
HOLD HOLD
? ? SPK
?????
4
(
Grou
p
Abbv.
)
58
3

If your call doesn’t go through… Placing Calls
47
Listen for Dial Tone before dialling a Telephone Number.
You can have function keys for Trunks or Trunk Groups. Ask your Supplier.
Place an Outside Call <Quick Access>
Trunk Ke
y
Tele
p
hone Numbe
r
Check & Answer a Message Waiting <Display Key Telephone>
You can check who left a messa
g
e to
y
ou, and then answer. ????
CHECK VOL
8 4 1
(
Check Name
)
(
On-Hook
)
Listen for Dial Tone before dialling a Telephone Number.
In case the number of Trunk Group is more than 10, you should enter 3 digits (e.g. 011 : Group 11) after
dialling “804”. Ask your Supplier more details.
Place an Outside Call <Access by Code>
CALL
Trunk No.
(
e.
g
. Trunk 5
)
Cancel Message Waiting (Cancel Individually - at originated extension)
Extension Number
you want to cancel MW
Trunk Grou
p
No.
804
8 0 5 50
Tele
p
hone Numbe
r
Pressing CALL key after dialling an extension number is also possible.
Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin
speaking. Dialling “1” changes voice/ring mode. (in case the destination is Key Telephone)
Place an Intercom Call <Dial Access>
Extension Numbe
r
CALL ???
?
????
Repeat Dialling <Outside Call>
(Hear Busy Tone
or No answer)
DC LND
The system periodically redials the call. Repeat duration is programmable. Ask your Supplier.
You should lift the handset when the called party answered.
You can cancel this function by pressing “DC” and “LND” during idle condition.
Does not reserve line. Will select other available line when original line is in use.
Re
p
eat Dial Ke
y
(
851+29
)
Ke
y
. Flashes Red when set. Press Flashin
g
Ke
y
to cancel
3
CALL 8 7 SPK
1 ? ? ? 0
Clear all Message Waiting (at any extension)
CALL SPK
8 7
Clear all messages (you have left for other extensions and messages other extension have left for you).

Placing Calls Quickly If your call doesn’t go through…
The digit of Bin No. depends on the system setting. (0-9 / 00-99 / 000-999)
Telephone Numbers shall be pre-registered to the system.

S
y
stem settin
g
is necessar
y
for Grou
p
A
bbv. function. Ask
y
our Su
pp
lier for more details.
Abbreviated Dialling <for Outside>
CALL
???
???
(
851+28
)
Grou
p
Abbv. Bin No.
18 4
Grou
p
Abbv. Ke
y
CALL
Group
Abbv.
Common
Abbv.
DC Common Abbv. Bin No.
Set Camp On / Callback
(Hear Busy Tone
or No Answer)
(
851+35
)
Red when set
Wait for the
system to call
you back
Wait without
hanging up
8
Cam
p
On Ke
y
<Cam
p
On>
<Callback>
05
<Camp On> In case of Intercom Call, when you hear ringing, wait for the called party to answer.
In case of Outside Call, when you hear Dial Tone, begin telephone number dialling.
<Callback> In case of Intercom Call, when your phone starts the ringing, lift handset and wait for the
called party to answer.
In case of Outside Call, when your phone starts the ringing, lift handset, hear Dial Tone, and
begin telephone number dialling.
This function is applicable in case all trunks are busy condition. (not applicable for dialled outside party
bus
y)
The Telephone / Extension Number shall be pre-registered to a One-Touch / DSS Key. (Refer to P.2)
Trunk Access Code (Dial “0”) should be added on top of Telephone Number.
One-Touch Call <for Outside / Intercom>
One-Touch / DSS Ke
y
8 07
Set / Answer a Message Waiting
(Hear Busy Tone
or No Answer)
Your phone’s
Indicator is
flashing in Red
Set
Answe
r
8 14
MW Ke
y
(
851+38
)
8 14
MW Ke
y
(
851+38
)
When you set a MW, the called party’s Indicator starts to flash, and your Indicator is lit in Red.
When you answer a MW, the Indicator shall automatically be off when the called party answers.
Cancel Camp On / Callback
When Cam
p
On
–
OR
–
sim
p
l
y
p
ress Cam
p
On
Intercom Number can also be stored to LND. (System setting is necessary. Ask your Supplier.)
Last Number Dialling <for Outside / Intercom>
(
On-Hook
)
(
Find desired number
)
The system retains the last 10 numbers dialled which can be viewed and dialled.
(For Display Key Telephone)
Redial List
VOL
LNDCALL
LND
5 6