NEC NVM-2000 User manual

NVM-2000
Installing Port Cards

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel,
and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for
improving this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representa-
tion with respect to, any of the equipment covered. This manual is subject to change without notice, and NEC America,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the
right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representa-
tion is made that this manual is complete or accurate in all respects, and NEC America, Inc. shall not be liable for any
errors or omissions. In no event shall NEC America, Inc. be liable for any incidental or consequential damages in connec-
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NEC America, Inc.
 2002 by NEC America, Inc. All Rights Reserved
Printed in U.S.A.

Table of Contents
Issue 1-0 ◆i
Table of Contents
Installing Port Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Tools and Materials Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Locally Backing Up the Voice Mail Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configuring the Jumpers on Port Card(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing Port Card(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing Port Card(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing the Device Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
24 Port Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Port Card(s) to the Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming the Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Table of Contents
ii ◆Issue 1-0

Installing Port Cards
Issue 1-0 ◆1
Installing Port Ca rds
IntroductionThis supplement provides instructions for installing Port Cards.
You can install either 2-Port or 4-Port Cards to provide you with the number of ports you need. In
systems with software version8.00 or higher, you can have a maximum of 24 ports. In systems with
software version below 8.00, you can have a maximum of 16 ports.
Note: To have 24 ports in your Voice Mail, you must remove the Modem Card and enable COM 2 in
BIOS (see 24 Port Systems on page 8). If your Voice Mail also has a Network (LAN) Card
installed, the LAN Card must be removed and it’s device driver disabled (see 24 Port Systems on
page 8).
Tools and Materials Needed
■An NVM-2000 Voice Mail System (with a monitor and keyboard) installed and running
■Port Card(s):
2-Port Card(s) (P/N 17503A)
OR
4-Port Card(s) (P/N 17501A)
■NVM 2000 Device Driver Software Upgrade disk (Version 5.54)
■ESD Wrist Strap (to be worn on wrist and attached to a grounded metal object at all times)
■Phillips-head screw driver.
■3 1/2 inch floppy disk(s) (Required for backing up the Voice Mail database.) Four or more dis-
kettes may be required depending on the system’s number of mailboxes, greetings, Welcome
messages and Instruction messages.
Important Note
■When it is not being used, keep Port Card in its anti-static container.
■Perform all card-handling on a work surface covered with or composed of a grounded static-
dissipating material.
■All work must be performed by a qualified technician.
Overview of Installation
This supplement will explain how to perform the following:
1. Backing up the current Voice Mail database
2. Configuring the jumpers on the Port Card(s)
3. Installing the Port Card(s)
4. Installing the device driver software
5. Configuring 24 Port systems
6. Connecting the Port Card(s) to your phone system
7. Installing and removing ports from service
8. Customizing the Port Options

Installing Port Cards
Locally Backing Up the Voice Mail Database
Issue 1-0 ◆2
Locally Backing Up the Voice Mail Database
Locally Backing Up the Voice Mail Database
You should back up the current Voice Mail database as a precaution before you install a Port
Card(s). Backing up the database should be performed locally and not through a modem. During
the procedure, you will have the option to back up messages for individual mailboxes. This is a
lengthy and extensive process. For this reason, it is recommended that you suggest to users that they
delete as many (if not all) of their messages. This will save you time and reduce the number of mes-
sages that you will have to back up.
To locally back up the Voice Mail database:
Note: Instructions assume you are in the Full Screen Editor mode.
1. Insert a floppy disk into the Voice Mail’s floppy disk drive.
2. From the Main Menu,select Install, and press Enter.
3. If requested, type the system password (default is CTL), and press Enter.
4. Select View Current Settings, and press Enter.
5. Write down the phone system that is installed with the Voice Mail as well as the following set-
tings:
Number of Voice Mail Ports
Voice Compression Rate
Mailbox Default Security Code
Default Bilingual Mode
Mailbox Range
Extension Range
6. Return to the Main Menu, select Maintenance, and press Enter.
7. If the system requests it, type the system password (default is CTL), and press Enter.
8. Select Local Backup and press Enter.
The system prompts you through the backup procedure:
Select the files to be processed:
-System Database D
-Mailbox Messages M
File Type (enter Q to Quit)? [D]
9. Default is D(which is the selection you need). Press Enter.
The system provides you with information about the Backup Utility.
10. When you see the prompt, Do you wish to continue,? [Y/N], enter Y. The Voice Mail System
will shut down and exit to the SYSTEM SAVE FILE CREATION utility in DOS.
11. When you see the prompt, Do you wish to save the history data at this time? [Y/N], enter N.
12. The system displays prompts as the Backup Utility progresses. When you see the prompt,
Press any key to continue..., press any key.
13. The system displays status prompts as the data files are copied onto the floppy disk. When
complete, you will see a list of files on your disk as well as a list of files to compare them
against. These are the files that should be copied onto your disk.
Note: If all files were not copied, complete this procedure through step 13 to reboot the Voice Mail.
Repeat steps 5 through 13 to try to back up the files again.
14. Remove the disk from the disk drive.
15. When you see the prompt, Press any key to continue...(and after you removed the disk from
the disk drive), press any key. The Voice Mail will reboot.

Installing Port Cards
Locally Backing Up the Voice Mail Database
Issue 1-0 ◆3
Locally Backing Up the Voice Mail Database (cont’d)
Note: If you do not remove the disk in step 14, when the Voice Mail tries to reboot, the system
prompts with a Non-system disk or disk error.
16. Insert a floppy disk into the Voice Mail’s floppy disk drive.
17. Repeat steps 6 through 8 to begin backing up messages in a mailbox.
18. At the prompt:
Select the files to be processed:
-System Database D
-Mailbox Messages M
File Type (enter Q to Quit?) [D]
Enter Mand Enter. Follow the screen prompts.
19. When finished, return to the Voice Mail’s Main Menu.
20. Go to Configuring the Jumpers on Port Card(s) on page 4.

Installing Port Cards
Configuring the Jumpers on Port Card(s)
Issue 1-0 ◆4
Configuring the Jumpe rs on P ort Card(s)
Configuring the Jumpers on Port Card(s)
Depending on the number of available slots in your Voice Mail cabinet and your system software,
you can install 2-Port and 4-Port Cards to provide you with the number of ports you need. A maxi-
mum of 24 ports is allowed.
Port Cards have jumpers (labeled EJ1) that determine address and interrupt settings.
To change the settings when installing 2 Port or 4-Port Cards:
Refer to Figure 1 which depicts a 4-Port Card. The jumper configuration on EJ1 is identical for
both 2-Port and 4-Port Cards. The settings may already be set on the card when it was shipped from
the factory. However, you should verify that they are correct according to the illustration below.
Note: Your Voice Mail should already have a 2-Port or 4-Port Card pre installed. If the Port Card that is
installed does not have jumpers, it should only be installed in slot 1 (Ports 1-4). The addition of
more Port Cards and the jumper configurations for them, would take this into account.
Figure 1: 2-Port or 4-Port Card Settings
Second two ports
(Only on 4-port card)
EJ1
1
1
1
1
2
2
2
2
2
4
4
4
4
4
4
4
8
8
8
8
8
8
8
16
16
16
16
16
16
16
32
4-Port Card
First two ports
256
To install a card in
the slot labeled: Set the EJ1 jumpers this way:
Ports 1 - 4
Ports 5 - 8
Ports 9 - 12
Ports 13 - 16
Ports 17 - 20
Ports 21 - 24
32
32
32
32
32
32 Note: To have more than 16 ports, your Voice
Mail needs software version 8.00 or higher.

Installing Port Cards
Installing Port Card(s)
Issue 1-0 ◆5
Installing Port Ca rd(s)
Installing Port Card(s)
To Install a Port Card:
Note: Instructions assume you are in the Full Screen Editor mode.
1. From the Voice Mail Main Menu, select Exit, and type the system password.
2. Select Shutdown Voice Mail System to shut down the Voice Mail.
3. After the Voice Mail shuts down, turn off the system power.
4. Refer to Figure 2 and remove and retain the five hex-head screws from the rear of cabinet.
Note: Your cabinet may not appear exactly as shown in the figure.
5. Remove the cabinet cover by sliding it towards you and lifting it up.
6. If you are installing 2-Port Card(s) (P/N 17503A) or 4-Port Card(s) (P/N 17501A):
■The unit should have at least one pre-installed port card as shown in Figure 2.
■Install the Port Card in any available slot, making sure that the jumpers are set correctly. See
Figure 3.
Note: When you increase the capacity of the unit beyond 20 voice ports and an internal
modem is already installed, the Modem Card must be removed.
When a Port Card (providing ports 21-24) has taken the place of the internal
modem, an external modem can be used. See Figure 4 for a 24-Port system.
7. Unless you are installing 24 ports, replace the cabinet cover.
8. Do not turn on system power. Go to the next section, Installing the Device Driver Software on
page 7.
Figure 2: Back View of the Voice Mail Cabinet
WARNING
Do not turn off the Voice Mail without first shutting it down. If you do
not shut down first, you may corrupt the Voice Mail database when
you turn it off.
DT3-V12
Modem Card
VGA Ports 1-4

Installing Port Cards
Installing Port Card(s)
Issue 1-0 ◆6
Installing Port Ca rd(s)
Installing Port Card(s) (cont’d)
Figure 3: 16-Port System
Figure 4: 24-Port System with Internal Modem Removed
Modem Card
DT3-V13
1 2 3 4
1,2 5,6 9,10 13,14
3,4 7,8 11,12 15,16
Port Numbers
for Top Connectors
Slots
Port Numbers
for Bottom Connectors
Monitor Power Connector
AC Power Connector
LPT1
COMM 1
Keyboard Connector VGA
DT3-V3
Monitor Power Connector
AC Power Connector VGA
LPT1
COMM 1
Keyboard Connector
1 2 3 4 5 6
21,22 1,2 5,6 9,10 13,14 17,18
23,24 3,4 7,8 11,12 15,16 19,20
Port Numbers
for Top Connectors
Slots
Port Numbers
for Bottom Connectors

Installing Port Cards
Installing the Device Driver Software
Issue 1-0 ◆7
Ins talling th e Dev ice D riv er So ftw are
Installing the Device Driver Software
If your Voice Mail has software version below 6.00 (but not including version 6.00) you must
install the NVM-2000 Device Driver software upgrade (v5.54).
To install the device driver software:
1. The NVM 2000 Voice Mail should already be shut down, and power turned off. If not, perform
steps 1 through 3 on page 5. If power is turned off, go to step 2.
2. Insert the NVM 2000 Device Driver software upgrade installation disk (v5.54) into the floppy
drive of the Voice Mail.
3. Turn on the Voice Mail’s power switch.
4. Follow the instructions on the screen.
5. Remove the disk when the device driver software installation is complete.
6. Press the reset button or turn the system power off and then on again to restart the system.

Installing Port Cards
24 Port Systems
Issue 1-0 ◆8
24 PortSystems
24 Port Systems
In order for you to install 24 ports in your Voice Mail System, the Modem Card will have to be
removed and COM 2 enabled in BIOS. If a Network (LAN) Card is also installed, the LAN Card
will have to be removed and its device driver disabled. See Figure 5 for a Voice Mail system with a
Modem Card and a LAN Card installed.
Installing 24 Ports when a Modem Card is installed
After completing the previous instructions in this document, do the following:
Note: The following instructions apply to Voice Mail systems that have a Pentium MMX motherboard
installed. If your system does not have a Pentium MMX motherboard installed or you are not sure
what motherboard is installed, please call CTL’s Technical Support Department for assistance.
To remove the Modem Card:
1. The cabinet cover should be removed at this time, but if not, refer to steps 4 and 5 under To
Install a Port Card: on page 5.
2. Remove and retain the screw that secures the Modem Card to the inside of the cabinet. See
Figure 5 for a Voice Mail cabinet with a Modem Card installed.
3. Remove the Modem Card, replace with a 2-Port or 4-Port Card and secure with the screw.
4. Turm on the power switch to your Voice Mail system.
5. When you see the prompt at the bottom of the screen, Press DEL to enter Setup, press Delete.
6. From the ROM PCI/ISA BIOS window, highlight INTEGRATED PERIPHERALS using
the direction arrows on your keyboard, press Enter.
7. Using the direction arrows on your keyboard, highlight Onboard UART 1.
8. Using the plus (+) or minus (-) keys on your keyboard, select 3FB/IRQ4.
9. Press the down arrow on your keyboard once. Onboard UART 2 should be highlighted.
10. Using the plus (+) or minus (-) keys on your keyboard, select 2FB/IRQ3.
11. Press ESC.
12. Press F10.
13. When you see the prompt, Save to CMOS and EXIT [Y/N]?, press Y, press Enter.
14. From the Full Screen Editor, shutdown the Voice Mail system and turn off system power.
15. If a LAN Card is also installed, proceed to the next section; otherwise, replace the cabinet
cover and secure with the five hex head screws.
Installing 24 Ports when a LAN Card is installed
After completing the previous instructions in this document, do the following:
Note: The following instructions apply to Voice Mail systems that have a Pentium MMX motherboard
installed. If your system does not have a Pentium MMX motherboard installed or you are not sure
what motherboard is installed, please call CTL’s Technical Support Department for assistance.
To remove the LAN Card:
1. Remove and retain the screw that secures the LAN Card to the inside of the cabinet. See Figure
5 for a Voice Mail cabinet with a LAN Card installed.
2. Remove the LAN Card, replace with a 2-Port or 4-Port Card and secure with the screw.
3. Turm on the power switch to your Voice Mail system.
4. When you see the prompt, Program will terminate in 5 sec. 1---5----10---15, press Enter.
5. Press Enter repeatedly until you see the prompt, Do you want to enable network drivers?
Y - Enable Else - Disable, press n, press Enter.
6. From the Full Screen Editor, shutdown the Voice Mail system and turn off system power.
7. Replace the cabinet cover and secure with the five hex head screws.

Installing Port Cards
24 Port Systems
Issue 1-0 ◆9
24 Port Systems (cont’d)
Figure 5: Back View of the Voice Mail Cabinet with a Network (LAN) Card and Modem Card Installed
Connecting the Port Card(s) to the Phone System
Refer to the NVM-2000 System Guide (P/N 17500INS05 or higher) when connecting the Port
Cards to the phone system.
DT3-V14
LAN CardModem Card

Installing Port Cards
Programming the Voice Mail Ports
Issue 1-0 ◆10
Prog rammi ng the Voic e Mail Por ts
Required Programming for the Voice Mail Ports
After you install a Port Card, you must install the Voice Mail ports in system software. You must
install the Voice Mail ports if this is a new installation or if you are just adding a Port Card.
You must also remove any Voice Mail ports that are not physically installed. This is required if you
do not use all of the ports that are available on the Port Card. For example, if you are only using
ports 1 and 2, then you should remove ports 3 and 4 from service. Be sure that Message Waiting
and Message Notification are on for at least one port (CU-Customize ➱ PO-Port Options)
Installing Ports into System Software
To install the Voice Mail ports into system software:
Note: Instructions assume you are in the Full Screen Editor mode.
1. From the Main Menu, select Install, and press Enter.
2. If requested, type the system password (default is CTL), and press Enter.
3. Make sure Install Voice Mail is highlighted, and press Enter.
4. Make sure your phone system is highlighted, and press Enter.
5. Press Tab until Number of Ports is highlighted.
6. Enter the number of ports you added.
Note: You program the Voice Mail based on port position rather than the number of ports. For example, if
you have a 2-Port Card and you are adding a 4-Port Card in the second position, you must enter 8
ports in this step. Ports 3 and 4 will then have to be removed (see Removing Ports from Service).
7. Press the down arrow on your keyboard until Ports is highlighted, and press Enter.
8. When you see the prompt Install the Number of Ports Shown Above? [Y/N], press Y.
9. Verify that the screen indicates the installation of your Voice mail ports is complete,
and press any key to continue.
10. Press Esc until you have returned to the Main Menu.
Removing Ports from Service
To remove the Voice Mail ports from service:
Note: Instructions assume you are in the Full Screen Editor mode.
1. From the Main Menu, select Maintenance, and press Enter.
2. If requested, type the system password (default is CTL), and press Enter.
3. From the Maintenance Menu, press Tab until Port In/Out of Service is highlighted, and
press Enter.
4. From the previous example, press Tab until port 3 is highlighted, press N, and press Enter.
5. From the previous example, press Tab until port 4 is highlighted, press N, and press Enter.
6. Press Esc until you have returned to the Main Menu.

Installing Port Cards
Programming the Voice Mail Ports
Issue 1-0 ◆11
Required Programming for the Voice Mail Ports (cont’d)
Customizing the Ports
You can now customize each of the newly installed ports. One of these options is assigning exten-
sion numbers to the ports.
To customize each port:
Note: Instructions assume you are in the Full Screen Editor mode.
1. From the Main Menu, select Customize, and press Enter.
2. If requested, type the system password (default is CTL), and press Enter.
3. From the Customize Database Menu, select Port Options, and press Enter.
4. From the Port Selection Menu, enter the Starting Port number.
5. Press Tab and enter the Ending Port number.
6. Press Tab, make sure OK is highlighted, and press Enter.
7. From the Port Options Menu, setup each option for the newly installed port. For additional
information, refer to the NVM-2000 System Guide (P/N 17500INS05 or higher).
Note: For each of the following options, pressing F5 (Previous) or F6 (Next) will enable you to scroll
through the list of newly installed ports and enter the appropriate information for each port.
8. For In Service:
■If entry is Y, press Enter.
■If not, press Y, and press Enter.
9. For Allow Lamp Callouts:
■If the port should be used to update Message Waiting lamps, press Y, and press Enter.
■If not, entry should be N(default), and press Enter.
10. For Allow Notification/Wake-Up Callouts:
■If the port should be used for Notification/Callouts, press Y, and press Enter.
■If not, entry should be N(default), and press Enter.
11. For Tenant:
■Enter the tenant number (1-4, N) that should be assigned to the port, and press Enter.
12. For Extension:
■Enter the number of the phone system extension that is physically connected to the port,and
press Enter.
Note: To verify that you have entered the correct extension number, connect a 2500 set to the port and call
a display phone. The called phone should display the extension number that was entered.
13. For Answering Schedule Table:
■Enter the number of the Answering Schedule Table (1-16, N) that should be assigned to
the port, and press Enter.
14. For Status Monitor:
■If the port will be used as a Status Monitor, press Y, and press Enter.
■If not, entry should be N(default), and press Enter.

Installing Port Cards
Programming the Voice Mail Ports
Issue 1-0 ◆12
Required Programming for the Voice Mail Ports (cont’d)
15. For Self Test:
■If you wish to perform a Self Test on the port, press Y, and press Enter.
■If not, entry should be N(default), and press Enter.
Note: After you perform a Self Test on a port, it is recommended that you disable the Self Test option.
■To disable the Self Test option, press N, and press Enter.
16. For Clear Port’s Failure:
Note: This option should only be enabled (Y) if there has been a port failure.
■To clear a port failure, press Y, and press Enter.
■After the port failure has been cleared, press N, and press Enter.
Note: As a precaution to avoid losing important customized port data, backing up the System Database is
recommended. See Locally Backing Up the Voice Mail Database on page 2.

NECAmerica, Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
Tel: [phone] Fax: [phone]
cng.nec.com
Other Important Telephone Numbers
Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450
Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444
Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454
Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801
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(Excludes discontinued products)

NEC America, Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
 TEL: [phone] FAX: [phone] July 2002
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