Neopost ProLite E2002WS User manual

4145435L/C
18/09/2009 ORIG0330-1
USER'S GUIDE
IS-440
FRANKING MACHINE

4145435L/C
18/09/2009 ORIG0330-2
CONTROL PANEL DESCRIPTION INSIDE
CONTACTINGNEOPOST
ContactNeopostforfurtherassistanceifyouhaveproblems
inoperatingthemachine:
Tel:[phone]

4145435L/C
18/09/2009 ORIG0330-3
CONTROLPANEL
(seemanualsection2.3)

4145435L/C
18/09/2009 ORIG0330-4
4145435L/C - 18/09/2009

Table of Contents
1Read this First 1
1.1 What you will Find in this Manual..............................................3
1.2 Safety Requirements.................................................................5
2Meet Your Mailing System 9
2.1 System Layout.........................................................................11
2.2 Control Panel Features ...........................................................13
2.3 Connections ............................................................................16
2.4 Power Management ................................................................18
3Processing Mail 21
3.1 Choosing a Type of Imprint .....................................................23
3.2 Preparing and Starting your Work Session.............................25
3.3 Processing [Standard] Mail .....................................................32
3.4 Printing [Received] for Incoming Mail......................................40
3.5 Running Seal Only [Pass Through] Mail .................................43
3.6 Settings Details .......................................................................46
3.7 Complementary Operations ....................................................61
4Money Operations 63
4.1 Overview .................................................................................65
4.2 Managing Credit ......................................................................66
4.3 Unlocking the Meter (PSD) — (Audit) ....................................69
5Managing Accounts and Access Rights 71
5.1 Accounting and Access Rights Overview ..............................73
5.2 Selecting an 'Account Mode '..................................................74
5.3 Guidelines to Setup Account...................................................75
5.4 Selecting an 'Account Mode'...................................................80
5.5 Managing the Accounts...........................................................81
5.6 Managing the Operators .........................................................88
6Reports 93
6.1 Report Overview......................................................................95
6.2 Generating a Report................................................................97
6.3 Counter Data ...........................................................................98
6.4 Postage Data.........................................................................100
6.5 Credit Data ............................................................................102
6.6 Account Data.........................................................................104
7Online Services 109
7.1 Online Services Overview .....................................................111
7.2 Connecting to Online Services..............................................112
7.3 Uploading Statistics...............................................................116
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7.4 System Online Services........................................................ 117
8Configuring your Mailing System 119
8.1 Settings Overview................................................................. 121
8.2 Logging in / out as the Supervisor ....................................... 122
8.3 Changing the Display Language .......................................... 124
8.4 Enabling/Disabling Sounds .................................................. 125
8.5 Adjusting Display Contrast ................................................... 126
8.6 System Time-outs and Settings........................................... 127
8.7 High Value and Low Credit Warnings and PIN Code........... 129
8.8 Weighing Settings................................................................. 130
8.9 Imprint Default Settings ........................................................ 136
8.10 Job Memories ....................................................................... 140
8.11 Connection Settings.............................................................. 143
8.12 Time and Date Management ................................................ 146
9Options and Updates 147
9.1 Options and Updates Process.............................................. 149
9.2 Using the Mailbox ................................................................. 150
9.3 Managing Options................................................................. 152
9.4 Managing Slogan ................................................................. 154
9.5 Managing ERAs.................................................................... 156
9.6 Managing Postal Rates......................................................... 158
9.7 Updating System Software ................................................... 160
10 Maintaining your Mailing System 163
10.1 Maintaining the Ink Cartridge ............................................... 165
10.2 Filling and Adjusting the Feeder Sealer................................ 171
10.3 Cleaning the Mail Path.......................................................... 172
10.4 Maintenance processes ....................................................... 175
11 Troubleshooting 177
11.1 Paper Jamming .................................................................... 179
11.2 Label Jamming .................................................................... 183
11.3 Weighing Problems............................................................... 184
11.4 Diagnostics and System Data .............................................. 185
12 Specifications 189
12.1 Mail Specifications ................................................................ 191
12.2 Environmental Conditions..................................................... 193
12.3 General Specifications ......................................................... 194
12.4 Operating Specifications....................................................... 195
Index 197
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Read this First
This section contains important information about safety precautions and environ-
mental recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual..........................................3
1.2 Safety Requirements ..............................................................5
How to Disconnect your Mailing System........................................................................... 8
1Read this First
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2
1
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Read this First
3
1
What you will Find in this Manual
1.1 What you will Find in this Manual
Section 1: Read this First
Make sure your have read and fully understood the safety requirements in
this section. This section also includes a list of acronyms and symbols used
in the manual.
Section 2: Meet Your Mailing System
System features, reference descriptions of elements and controls, mail for-
mat and how to power your mailing system off.
Section 3: Processing Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
Loading postage credit
Section 5: Managing Accounts and Access Rights
How you can change accounts as a user, or set up accounts and control
access to the mailing system as the supervisor.
Section 6: Reports
How you can generate and print out reports for the mailing system usage,
credit usage, account usage, etc.
Section 7: Online Services
Using your mailing system for online postal services and connect your
machine for upgrades.
Section 8: Configuring your Mailing System
All the parameters of your mailing system you can set up as user (temporary
settings) or supervisor (default settings).
Section 9: Options and Updates
How to update/upgrade your system and the imprint elements (ERAs, slo-
gans...).
Section 10: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
Section 12: Specifications
Detailed capabilities of your mailing system.
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4
1
Symbols
This manual uses the symbols listed below.
Glossary
This manual uses the acronyms listed below.
This symbol... Indicates...
WARNING : indicates a human safety hazard.
ATTENTION : brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE : remark that explains different cases or specificities.
TIP : advice to help save you time when processing your mail.
SUPERVISOR : indicates that you have to log in as supervisor
(using the supervisor PIN) to perform the procedure. Postage
functions of the mailing system are not accessible in this mode.
Acronym Description
ALD Automatic Label Dispenser
Credit Postage Available
ERA External Return Address
ID IDentification
LAN Local Area Network: link between computers
PC Personal Computer
PIN Personal Identification Number
PSD Postal Security Device (Meter)
Tote Spent credit
WP Weighing Platform (Scale)
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5
1
Safety Requirements
Power Connection
Before connection, check whether the mailing system is suitable for the local AC
power voltage; refer to the type plates at the back of the pieces of equipment.
•Use an outlet located near the equipment and easily accessible. As the power
supply cord is the equipment disconnecting device, do not route the power cord
between pieces of furniture or over sharp edges.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Make sure there is no strain on the power supply cord.
1.2 Safety Requirements
THIS EQUIPMENT MUST BE GROUNDED
•Only connect the power plug to an outlet provided with a pro-
tective ground contact.
•To reduce the risk of fire, use only the power cord supplied with
the mailing system.
•Do not use ground adaptors.
•Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed to cleaning.
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1
General Safety
•Before using your mailing system, thoroughly read the operating instructions.
•To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your mailing system.
•To avoid equipment damage, only use approved supplies (inks, labels,
cleaners...).
Follow the additional safety precautions below:
•Do not place lighted candles, cigarettes, cigars, etc. on the mailing system.
•When removing jammed material, avoid using too much force to prevent personal
injury and damaging equipment.
•When lifting covers, wait for all parts to stop moving before placing hands near
feeder path or printhead.
•To prevent overheating do not block the equipment ventilation openings or try to
stop the power supply fans.
•Do not remove bolted covers as they enclose potentially hazardous parts that
should only be accessed by a Service Representative.
The mailing system contains moving parts. Keep fingers, long
hair, jewellery, neck ties, loose clothing away from the mail path at
all times.
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1
Telephone and LAN Connections
Your mailing system uses the telephone network to connect to the Postal Services
and to your customer online services.
You may also use a LAN (high speed internet connection) to connect to your
customer online services and to a mail accounting software (MAS), located on a
separate PC.
Analog phone (4 wires) Network/PC LAN (8 wires)
Follow the additional precautions below:
•Avoid using equipment during an electrical storm; there may be a risk of electrical
shock from lightning.
•Do not install telephone jacks or LAN connectors in a wet location.
•Disconnect the telephone or LAN cable from the wall before removing equipment.
To prevent damage to equipment, do not confuse telephone jacks
that connect to the modem and LAN connectors that are bigger:
To reduce the risk of fire, only connect the modem to the tele-
phone line using supplied cable (see
Specifications p.189 ).
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8
1
Disconnecting your Mailing System
How to Disconnect your Mailing System
How to Dis-
connect your
Mailing System
The power supply cord is the equipment disconnecting device.
1First switch the mailing system to OFF mode (see How to
Turn the Mailing System to OFF Mode
p.19 ) if there is no
emergency.
2Unplug the power cord from the wall outlet.
3If any, unplug the LAN cable and the telephone cord from
their sockets as they may still be energized.
Only unplug the power cord when the mailing system is in OFF
mode or
Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.
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Meet Yo ur Mailing System
Get to know your mailing system in this section.
2.1 System Layout ....................................................................... 11
2.2 Control Panel Features......................................................... 13
2.3 Connections.......................................................................... 16
2.4 Power Management ............................................................ 18
How to Turn the Mailing System to Sleep Mode............................................................. 18
How to Turn the Mailing System to OFF Mode............................................................... 19
2Meet Your Mailing
System
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Meet Your Mailing System
10
2
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Meet Your Mailing System
11
2
System Layout
Main Components
2.1 System Layout
Rear guide-wall Guides envelopes into the feeder.
Auto feeder Automatically feeds the system with envelopes
(optional).
Weighing platform Measures weight of mail pieces (optional).
Auto label dispenser Contains labels to be printed.
Base Prints envelopes (or labels) and controls the mailing
system.
Awake/sleep button awake/sleep button of your mailing system.
Control panel Allows you to control the mailing system.
Label storage Use this slot to store labels horizontally.
User guide receptacle Use this slot to store this User Guide.
Catch tray Receives mail pieces after processing.
Jam release handle Allows you to remove jammed envelopes.
Hopper Beginning of mail transport path.
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Meet Your Mailing System
12
2
Inside the system base
Sealer bottle (if
installed)
Automatically seals mail when the function is acti-
vated.
Cover Lift by front side to open.
Ink cartridge Prints the postal imprint on envelopes.
Postal security device
(PSD)
Postage meter. Store postage credit and tracks post-
age usage.
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Meet Your Mailing System
13
2
Control Panel Features
Display Areas
2.2 Control Panel Features
See control panel and screen layout on the flap of the manual
cover.
Account Displays account currently selected.
Slogan Indicates that a slogan will be printed.
Date Displays the date that will be printed.
ERA Indicates that an ERA will be printed when present.
Job memory Displays selected job memory when applicable.
Item counter Counts the envelopes or labels printed since the last
counter reset.
Label indicator When displayed, indicates that the mailing system will
print a label.
Mailbox Indicates unread messages in message box.
Postage Indicates the amount to be printed on the imprint.
Print offset Indicates the printing offset status (imprint position
shifting for thick envelopes).
Rate and services Indicates the current rate and services selected.
Remaining credit Displays credit available for postage.
Reset item counter Resets the item counter to zero. This is the starting
point for batch data reports.
Type of imprint Current type of imprint. Use imprint configuration short-
cut to change.
Weighing mode Current weighing method.
Weight Current weight used to calculate postage.
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Meet Your Mailing System
14
2
Keys and Shortcuts
NAVIGATION KEYS
Return Goes back to the previous screen.
Home screen Displays the current task home screen.
Menu Accesses the menu settings.
OK Validates a selection.
SHORTCUT KEYS
Credit Accesses credit management.
Job memories Accesses preset imprint and account memories. These
presets are managed by the supervisor.
Print labels Switches to label printing (instead of envelopes).
Rate selection Displays the rate selection screen.
Imprint configu-
ration Accesses imprint selection and imprint set up screens.
Weighing mode Opens the weighing mode selection menu (Standard
weighing, Differential weighing, Manual weight entry...)
KEYPAD
Alphanumeric
keys
Allows the entry of alpha or numeric values (accounts or
other set up information). Press a key several times to
display all possible characters.
Clear / Reset
rate
Clears keypad entries or, from the home screen, resets
rate to default.
START / STOP KEYS
Sleep/wake
Wakes the mailing system up or turns it to 'Sleep' mode.
The light indicates the system state (green = awake,
amber = asleep).
Start Starts printing.
Stop Stops printing and all mechanical activity (motors) in the
mailing system.
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