NetComm Freshtel NB9 User manual

Netcomm NB9/NB9W
Configuration Guide
Minimum Requirements:
•Active Freshtel Internet Phone account
ohttp://www.freshtel.net
•ADSL Broadband Internet Connection
o256/64 kbps minimum
•Analogue Telephone with RJ-11 line (Desktop or Cordless)

Before You Begin
Please note that all information in this guide is applicable to both the
Netcomm NB9 and NB9W modem/routers.
We strongly recommend you ensure that the latest firmware update for this
device has been downloaded and installed. For further information, visit the
manufacturer’s website at http://www.netcomm.com.au . To ensure that you
have a fully Freshtel-compatible firmware, check the Voice menu of your
Netcomm for the ‘Enable Pass ‘*’ Call Feature to Sip Proxy feature. This is
required for full Freshtel compatibility.
Figure 1.1
If you are using the Freshtel Internet Phone on your PC with the same
Freshtel number that you wish to use in your Netcomm, we advise you to
uninstall or disable the Freshtel softphone. Your Freshtel account can only be
active at one point on our network at any one time, and having two identical
active accounts will cause conflicts. Similarly, only register your Freshtel
account on one line of the Netcomm, and not both lines.
Figure 1.2
If you do not yet have a Freshtel account, you should go to our website at
http://www.freshtel.net and register a new account before starting to configure
the Netcomm.

Initial Setup
Before configuration, please refer to the Netcomm NB9/NB9W user guide for
further information on how to connect the device to your network.
If you require more advice, please contact your ISP for assistance with your
ADSL connection or contact Freshtel Customer Care at [e-mail]
NB9/NB9W Configuration
Enter the Netcomm’s default IP address 192.168.1.1 in your browser’s
address bar to access the configuration menu.
Figure 1.3
If you are experiencing difficulty trying to connect to the device at this point,
please refer to the user guide or contact Netcomm Technical Support for
further assistance.
VoIP Configuration
Log into your NB9/NB9W using ‘admin’ for the username and password. Go to
the ‘Voice’ menu to start configuring your Netcomm for use with Freshtel.

Voice Setup
Figure 1.4
1. Select the VOICE menu.
2. Enter the following:
a. LOCAL SELECTION: AUS – Australia
b. USE SIP PROXY: Checked
c. SIP PROXY: sip.freshtel.net
d. SIP PROXY PORT: 5060
e. REGISTER EXPIRE TIME: 3600

Figure 1.5
f. DISPNAME: Your FRESHTEL Number
(eg. 81118111)
g. VOIP NUMBER: Your FRESHTEL Number
h. AUTH. ID: Your FRESHTEL Number
i. AUTH. PASSWORD: Your FRESHTEL Password
j. ENABLE PASS ‘*’ FEATURE: Checked
k. FAX MODE: Pass Through
l. DIFFERENTIATE PSTN RING: Yes
m. DIFFERENTIATE PSTN TONE: Yes
3. Click on APPLY & SAVE ALL VOIP PARAMETERS.

Making Your Call
Please refer to the following examples for making calls via your handset using
the Netcomm.
Examples
FRESHTEL Number:
1. *8000 1234
Landline Number:
1. 61 3 9123 4567, or
2. 03 9123 4567, or
3. 9123 4567 (with local prefix set to relevant state)
Mobile Number:
1. 61 412 345 678 (Drop the First Zero)
2. 0412 345 678 (works with and without local prefix set)
National Numbers:
1. 1300 number:
a. 61 1300 123 456, or
b. 1300 123 456
2. 1800 number:
a. 61 1800 123 456, or
b. 1800 123 456
3. 13 number:
a. 61 13 12 34, or
b. 13 12 34
International Numbers:
1. (Country Code) (Area Code) (Number)
a. Example: 44 708 12345678

Setting Local Call Prefix on Your Account
1. Log into your account at http://www.freshtel.net
2. Click on MY ACCOUNT
Figure 1.6
Figure 1.7

3. Click on UPDATE MY DETAILS
Figure 1.8
3. Scroll down to the PREFIX section, and select from one of the following
options
a. “Not Specified” No Prefix set
b. “NSW, ACT” 02
c. “Queensland” 07
d. “SA, WA, NT” 08
e. “Victoria, Tasmania” 03
4. Click on the UPDATE MY DETAILS button.

Definitions
•BIT - Binary Digit - Bits are widely used as a measurement for network
transmission. One hundred megabits per second means that 100 million
pulses are transmitted per second.
•Broadband – Internet Connection that has a connection speed greater than
256kbps downstream and 64kbps upstream.
•Broadband Router - A device that provides access to the Internet for
multiple computers, typically including a network switch with four or more
Ethernet ports for wired connections to desktop and laptop computers.
•BYTE – Binary Table - Another form of measurement to determine size and
speed. 1 byte is equivalent to 8 Bits, so for an internet connection of
256/64kbps (kilobits per second, kilo meaning 100 units), it is roughly
equivalent to 25 Kilobytes per second (download rate) and 6 kilobytes per
second (upload rate).
•Ethernet – A type of cable which is used to connect network devices to allow
communication between them.
•Freshtel – VoIP Internet Telephone Company
•KBPS – Kilobits Per Second is the measurement used to determine the
bandwidth speed of an internet connection.
•Mbps – Megabits Per Second – A unit of measurement used to show the
capacity and/or rate of speed for a particular medium in megabits.
•MBps – Megabytes Per Second - A unit of measurement used to show the
capacity and/or rate of speed for a particular medium in megabytes.
•NAT- Network Address Translation maintains and controls the separation of
a public IP address to one or more private IP addresses. Commonly used for
internet connection sharing via a router.
•USB – Universal Serial Bus – A “Plug-and-Play” medium used to
interconnect different types of USB compatible devices to each other either
via USB 1.1 (at 12Mbps maximum transfer rate), or USB 2.0 (at 480Mbps
maximum transfer rate).
•Wireless Broadband – Broadband transmitted through radio waves set at a
certain radio frequency, rather than through a phone line or cable.
•Windows Vista – Microsoft’s current Operating System platform for PC
based systems.
•Windows XP – Microsoft’s previous Operating System platform for PC
based systems.
E-Mail: [email protected]