Nexcom VTC 1021 Series User manual

NEXCOM International Co., Ltd.
NEXCOM International Co., Ltd.
Published August 2023 www.nexcom.com
Mobile Computing Solutions
Vehicle Telematics Computer
VTC 1021 Series
User Manual

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. ii VTC 1021 Series User Manual
Content
Contents
Preface
Copyright .............................................................................................. v
Disclaimer............................................................................................... v
Acknowledgements ................................................................................ v
Regulatory Compliance Statements......................................................... v
Declaration of Conformity....................................................................... v
RoHS Compliance .................................................................................. vi
Warranty and RMA ................................................................................vii
Safety Information ................................................................................. ix
Installation Recommendations................................................................ ix
Safety Precautions................................................................................... x
Technical Support and Assistance........................................................... xi
Conventions Used in this Manual........................................................... xi
Global Service Contact Information........................................................xii
Package Contents.................................................................................xiv
Ordering Information .............................................................................xv
Chapter 1: Product Introduction
Physical Features .....................................................................................1
VTC 1021-BK Front View.....................................................................1
VTC 1021-BK Rear View......................................................................1
Physical Features .....................................................................................2
VTC 1021-C2K Front View ..................................................................2
VTC 1021-C2K Rear View....................................................................2
VTC 1021 Series Overview ......................................................................3
VTC 1021 Series Key Features.................................................................3
Hardware Specifications..........................................................................4
Mechanical Dimensions...........................................................................6
VTC 1021-BK ......................................................................................6
VTC 1021-C2K....................................................................................7
Connector Numbering ............................................................................8
VTC 1021-BK Front View.....................................................................8
VTC 1021-BK Rear View......................................................................8
VTC 1021-C2K Front View ..................................................................9
VTC 1021-C2K Rear View....................................................................9
Chapter 2: External Connectors Pinout Description
Power Button ....................................................................................10
LED Indicators (WLAN, WWAN, GPS and SSD) ...................................10
Mic-in Connector ..............................................................................11
Line-out Connector ...........................................................................11
Dual USB 2.0 Port..............................................................................12
SIM1 and SIM2 Mini-SIM Slot ............................................................12
COM 1 Port ......................................................................................13
Reset Button......................................................................................13
PoE1 and PoE2 LED Indicators............................................................14
PoE1 and PoE2 Ports..........................................................................14
DC Power Input ................................................................................15
LAN1 and LAN2 Ports........................................................................15
USB 3.0 Port......................................................................................16
HDMI ................................................................................................16
Multi Port Connector.........................................................................17
VGA Connector.................................................................................17

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. iii VTC 1021 Series User Manual
Content
Chapter 3: Jumpers and Connectors
Before You Begin ..................................................................................18
Precautions ..........................................................................................18
Jumper Settings ....................................................................................19
Locations of the Jumpers and Connectors.............................................20
Top View........................................................................................20
Bottom View..................................................................................21
Connector Pin Definitions .....................................................................22
GPIO Pull High Switch ....................................................................22
Input Voltage Control Switch .........................................................22
RTC Switch ....................................................................................23
WWAN Module Selector ................................................................23
PoE Signal Connector.....................................................................24
CAN-MCU Update Port..................................................................24
CAN-MCU Boot .............................................................................25
CAN-MCU Debug Port Jumper.......................................................25
MCU Debug Port Jumper ...............................................................26
MCU Download Port......................................................................26
VGA Wafer ....................................................................................27
SATA Power ...................................................................................27
COM1 Connector ..........................................................................28
Debug 80 Port Connector ..............................................................28
RTC Battery Connector...................................................................29
Internal USB Connector..................................................................29
RTC Battery Connector...................................................................30
SATA HDD Connector ....................................................................30
Mini-PCIe for USB/PCIe...................................................................31
Mini-PCIe for USB/PCIe/mSATA.......................................................32
Mini-PCIe for WWAN Module ........................................................33
Chapter 4: System Setup
Removing the Chassis Cover .................................................................34
Installing a SO-DIMM............................................................................36
Installing a WWAN Module...................................................................36
Installing a WLAN Module (Full Mini-PCIe).............................................37
Installing an SSD/HDD Drive ..................................................................37
Inserting the SIM Card ..........................................................................39
Appendix A: Software Demo Utility for I/O Ports of
Function Control
Menu Screen ........................................................................................40
Config1.............................................................................................40
Config2.............................................................................................40
1. Config1 .......................................................................................41
2. Config2 .......................................................................................42
3. Config3 .......................................................................................44
4. G-Sensor ......................................................................................45
5. Tracker .........................................................................................46
6. Battery .........................................................................................48
7. Event............................................................................................49
Appendix B: GPS Feature
uBlox-NEO M8N Overview ....................................................................50
Technical Specifications.........................................................................50
Appendix C: Signal Connection of MCU DI/DO
Multi Port Pinout Description ................................................................52
GPIO and CAN Terminal Setting ............................................................52
Digital Input..........................................................................................53
Digital Output.......................................................................................54

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. iv VTC 1021 Series User Manual
Content
Appendix D: Vehicle Power Management Setup
Entering BIOS Menu..............................................................................56
Startup and Shutdown Voltage Setting .................................................56
Power-on Delay Setting.........................................................................58
Power-off Delay Setting ........................................................................60
Appendix E: Power Consumption
Appendix F: Pin Definition for the Multiport Cable
P1 Connector Pinout.............................................................................64
P2 to P7 Connector Pinouts ..................................................................64
CAN/DR Connector ...........................................................................64
COM2 Connector..............................................................................65
VTK61B Connector............................................................................65
RS-422/RS-485 Connector.................................................................66
GPIO Connector ................................................................................66
DC Out Connector ............................................................................67

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. vVTC 1021 Series User Manual
Preface
PrefaCe
Copyright
This publication, including all photographs, illustrations and software, is
protected under international copyright laws, with all rights reserved. No
part of this manual may be reproduced, copied, translated or transmitted in
any form or by any means without the prior written consent from NEXCOM
International Co., Ltd.
Disclaimer
The information in this document is subject to change without prior notice and
does not represent commitment from NEXCOM International Co., Ltd. However,
users may update their knowledge of any product in use by constantly checking
its manual posted on our website: http://www.nexcom.com. NEXCOM shall
not be liable for direct, indirect, special, incidental, or consequential damages
arising out of the use of any product, nor for any infringements upon the rights
of third parties, which may result from such use. Any implied warranties of
merchantability or fitness for any particular purpose is also disclaimed.
Acknowledgements
The VTC 1021 series is a trademark of NEXCOM International Co., Ltd. All
other product names mentioned herein are registered trademarks of their
respective owners.
Regulatory Compliance Statements
This section provides the FCC compliance statement for Class A devices and
describes how to keep the system CE compliant.
Declaration of Conformity
FCC
This equipment has been tested and verified to comply with the limits for
a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. Operation of this equipment in a residential area
(domestic environment) is likely to cause harmful interference, in which
case the user will be required to correct the interference (take adequate
measures) at their own expense.
CE
The product(s) described in this manual complies with all applicable
European Union (CE) directives if it has a CE marking. For computer systems
to remain CE compliant, only CE-compliant parts may be used. Maintaining
CE compliance also requires proper cable and cabling techniques.

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. vi VTC 1021 Series User Manual
Preface
RoHS Compliance
NEXCOM RoHS Environmental Policy and Status
Update
NEXCOM is a global citizen for building the digital
infrastructure. We are committed to providing green
products and services, which are compliant with
European Union RoHS (Restriction on Use of Hazardous Substance in
Electronic Equipment) directive 2011/65/EU, to be your trusted green
partner and to protect our environment.
RoHS restricts the use of Lead (Pb) < 0.1% or 1,000ppm, Mercury (Hg) < 0.1%
or 1,000ppm, Cadmium (Cd) < 0.01% or 100ppm, Hexavalent Chromium
(Cr6+) < 0.1% or 1,000ppm, Polybrominated biphenyls (PBB) < 0.1% or
1,000ppm, and Polybrominated diphenyl Ethers (PBDE) < 0.1% or 1,000ppm.
In order to meet the RoHS compliant directives, NEXCOM has established
an engineering and manufacturing task force to implement the introduction
of green products. The task force will ensure that we follow the standard
NEXCOM development procedure and that all the new RoHS components
and new manufacturing processes maintain the highest industry quality
levels for which NEXCOM are renowned.
The model selection criteria will be based on market demand. Vendors and
suppliers will ensure that all designed components will be RoHS compliant.
How to recognize NEXCOM RoHS Products?
For existing products where there are non-RoHS and RoHS versions, the
suffix “(LF)” will be added to the compliant product name.
All new product models launched after January 2013 will be RoHS compliant.
They will use the usual NEXCOM naming convention.

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. vii VTC 1021 Series User Manual
Preface
Warranty and RMA
NEXCOM Warranty Period
NEXCOM manufactures products that are new or equivalent to new in
accordance with industry standard. NEXCOM warrants that products will be
free from defect in material and workmanship for 2 years, beginning on the
date of invoice by NEXCOM.
NEXCOM Return Merchandise Authorization (RMA)
▪Customers shall enclose the “NEXCOM RMA Service Form” with the
returned packages.
▪Customers must collect all the information about the problems
encountered and note anything abnormal or, print out any on-screen
messages, and describe the problems on the “NEXCOM RMA Service
Form” for the RMA number apply process.
▪Customers can send back the faulty products with or without accessories
(manuals, cable, etc.) and any components from the card, such as CPU
and RAM. If the components were suspected as part of the problems,
please note clearly which components are included. Otherwise, NEXCOM
is not responsible for the devices/parts.
▪Customers are responsible for the safe packaging of defective products,
making sure it is durable enough to be resistant against further damage
and deterioration during transportation. In case of damages occurred
during transportation, the repair is treated as “Out of Warranty.”
▪Any products returned by NEXCOM to other locations besides the
customers’ site will bear an extra charge and will be billed to the customer.
Repair Service Charges for Out-of-Warranty Products
NEXCOM will charge for out-of-warranty products in two categories, one is
basic diagnostic fee and another is component (product) fee.
System Level
▪Component fee: NEXCOM will only charge for main components such as
SMD chip, BGA chip, etc. Passive components will be repaired for free,
ex: resistor, capacitor.
▪Items will be replaced with NEXCOM products if the original one cannot
be repaired. Ex: motherboard, power supply, etc.
▪Replace with 3rd party products if needed.
▪If RMA goods can not be repaired, NEXCOM will return it to the customer
without any charge.
Board Level
▪Component fee: NEXCOM will only charge for main components, such
as SMD chip, BGA chip, etc. Passive components will be repaired for free,
ex: resistors, capacitors.
▪If RMA goods can not be repaired, NEXCOM will return it to the customer
without any charge.

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. viii VTC 1021 Series User Manual
Preface
Warnings
Read and adhere to all warnings, cautions, and notices in this guide and
the documentation supplied with the chassis, power supply, and accessory
modules. If the instructions for the chassis and power supply are inconsistent
with these instructions or the instructions for accessory modules, contact
the supplier to find out how you can ensure that your computer meets
safety and regulatory requirements.
Cautions
Electrostatic discharge (ESD) can damage system components. Do the
described procedures only at an ESD workstation. If no such station is
available, you can provide some ESD protection by wearing an antistatic
wrist strap and attaching it to a metal part of the computer chassis.

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. ix VTC 1021 Series User Manual
Preface
Installation Recommendations
Ensure you have a stable, clean working environment. Dust and dirt can get
into components and cause a malfunction. Use containers to keep small
components separated.
Adequate lighting and proper tools can prevent you from accidentally
damaging the internal components. Most of the procedures that follow
require only a few simple tools, including the following:
▪A Philips screwdriver
▪A flat-tipped screwdriver
▪A grounding strap
▪An anti-static pad
Using your fingers can disconnect most of the connections. It is recommended
that you do not use needle-nose pliers to disconnect connections as these
can damage the soft metal or plastic parts of the connectors.
Safety Information
Before installing and using the device, note the following precautions:
▪Read all instructions carefully.
▪Do not place the unit on an unstable surface, cart, or stand.
▪Follow all warnings and cautions in this manual.
▪When replacing parts, ensure that your service technician uses parts
specified by the manufacturer.
▪Avoid using the system near water, in direct sunlight, or near a heating
device.
▪The load of the system unit does not solely rely for support from the
rackmounts located on the sides. Firm support from the bottom is highly
necessary in order to provide balance stability.
▪The computer is provided with a battery-powered real-time clock circuit.
There is a danger of explosion if battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the manufacturer.
Discard used batteries according to the manufacturer’s instructions.

Copyright © 2023 NEXCOM International Co., Ltd. All Rights Reserved. xVTC 1021 Series User Manual
Preface
Safety Precautions
1. Read these safety instructions carefully.
2. Keep this User Manual for later reference.
3. Disconnect this equipment from any AC outlet before cleaning. Use a
damp cloth. Do not use liquid or spray detergents for cleaning.
4. For plug-in equipment, the power outlet socket must be located near the
equipment and must be easily accessible.
5. Keep this equipment away from humidity.
6. Put this equipment on a stable surface during installation. Dropping it or
letting it fall may cause damage.
7. The openings on the enclosure are for air convection to protect the
equipment from overheating. DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source is correct before connecting
the equipment to the power outlet.
9. Place the power cord in a way so that people will not step on it. Do not
place anything on top of the power cord. Use a power cord that has been
approved for use with the product and that it matches the voltage and
current marked on the product’s electrical range label. The voltage and
current rating of the cord must be greater than the voltage and current
rating marked on the product.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the
power source to avoid damage by transient overvoltage.
12. Never pour any liquid into an opening. This may cause fire or electrical
shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If one of the following situations arises, get the equipment checked by
service personnel:
a. The power cord or plug is damaged.
b.Liquid has penetrated into the equipment.
c. The equipment has been exposed to moisture.
d.The equipment does not work well, or you cannot get it to work
according to the user’s manual.
e. The equipment has been dropped and damaged.
f. The equipment has obvious signs of breakage.
15. Do not place heavy objects on the equipment.
16. The unit uses a three-wire ground cable which is equipped with a third
pin to ground the unit and prevent electric shock. Do not defeat the
purpose of this pin. If your outlet does not support this kind of plug,
contact your electrician to replace your obsolete outlet.
17. CAUTION: DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY
REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER. DISCARD USED BATTERIES
ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS.