Nortel 2001 User manual

Nortel Communication Server 1000
IP Phone 2001
User Guide
Title page

Revision history
3
Revision history
May 2007
Standard 01.01. This document is issued to support
Communication Server 1000 Release 5.0. This document
contains information previously contained in the following legacy
document, now retired: IP Phone 2001 User Guide (NN-10300-
048).
July 2006
Standard 6.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5.
June 2006
Standard 5.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5. “Secure
communications” section added to document support for SRTP
with Preshared keys. Logos and copyright data updated.
Document feedback link added to back page.
August 2005
Standard 4.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5.
February 2005
Standard 3.00. This document is up-issued to support the 8.x
Firmware Upgrade for IP Phones.
September 2004
Standard 2.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.0.
June 2004
Standard 1.00. This document is issued to support Nortel
Communication Server 1000 Release 4.0.

Revision history
4

Contents
5
Contents
About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 13
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Managing your Station Control Password (SCPW) . . . . . 14
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 16
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the components of the telephone . . . . . . . . . . . . 16
Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 18
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 21
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 22
Selecting local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 23
Selecting a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 25
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 26
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 26
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents
6
Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 41
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Talking with more than one person . . . . . . . . . . . . . . . . . . 49
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 52
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Additional calling features . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Call Page Connect to make an announcement . . . . . . 53
Charging a call or charging a forced call . . . . . . . . . . . . . . . . 54
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents
7
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Additional telephone features . . . . . . . . . . . . . . . . . . . . . . . 64
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Virtual Office on your remote telephone . . . . . . . . . . . . 66
Using Virtual Office on your office telephone . . . . . . . . . . 68
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 69
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 70
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . 73
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . . 74
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . 75
Using External Server Applications . . . . . . . . . . . . . . . . . . 77
Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . . 78
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 79
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 81
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Contents
8

About the Nortel IP Phone 2001
9
About the Nortel IP Phone 2001
The Nortel IP Phone 2001 brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note: All features are not available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Basic features
The IP Phone 2001 supports the following features:
• four context-sensitive soft keys that provide access to a maximum of
10 features.
For information about context-sensitive soft keys, see New in This
Release Communication Server 1000 Release 5.0 (NN43001-115).
Note: Some IP Phone 2001 phones are not configured to support soft
key functionality. Consult your system administrator.
• multifield LCD screen
• speaker for on-hook dialing or listening
• volume control bar for adjusting ringer, speaker, and handset volume
• two specialized fixed keys:
— Services
— Message (Inbox)
• three call-processing fixed keys:
—Line
—Hold
— Goodbye
• automatic network configuration

About the Nortel IP Phone 2001
10
Telephone display
The LCD screen on your IP Phone 2001 has two display areas:
• The upper display area is for single-line information such as caller
number, caller name, feature prompt strings, user-entered digits, date
and time (or call timer, if provisioned in the Telephone options menu),
and telephone information.
• The lower display area is used for context-sensitive soft key labels.
Note: The label and function of each context-sensitive soft key
changes, depending upon the call processing state of the computer.
For information about the context-sensitive soft keys, see New in this
Release (NN43001-115).
Figure 1: Display screen

About the Nortel IP Phone 2001
11
Figure 2: IP Phone 2001
Telephone controls
Note: Some IP Phone 2001 phones come with optional key caps.
Text in parentheses indicates labels appearing on the key caps. For
example, (Goodbye).
Use the Volume control bar to adjust the
volume of the ringer, handset, and speaker.
Press the right side of the rocker bar to
increase volume; press the left side to
decrease volume.
(Line)
Use the Line (DN) key to access the single
line and activate on-hook dialing. No status
icon or LED is provided.

About the Nortel IP Phone 2001
12
(Goodbye)
Use the Goodbye key to terminate an
active call.
(Hold)
Press the Hold key to put an active call
on hold. Press the Line (DN) key to return to
the caller on hold.
(Message/Inbox)
Press the Message (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the display
screen.
(Services)
Press the Services key and use the
Navigation keys to access the following
items:
• Telephone options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Local DialPad Tone
— Set Info
— Ring type
— Call timer
— Live Dialpad
• Password admin
— Station control Password
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)

About the Nortel IP Phone 2001
13
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFC). Contact your system administrator to configure these
features and codes on your telephone.
Call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
This section describes the following features, which are designed to
enhance the security of your IP Phone 2001:
• Using encrypted calling
• Managing your Station Control Password (SCPW)
Continued
Note 1: Press the Services key to exit
from any menu or menu item.
Note 2: The Password Admin menu is
not available on all IP Phone 2001
phones. For more details, consult your
system administrator.
Context-sensitive soft keys are
located below the LCD screen. The LCD
label above the key changes, based on
the active feature.
Note: When a triangle appears before a
key label, the feature is active.
When a message is left for the user, the
Message Waiting Indicator (MWI)
flashes. Also, this indicator flashes when
the telephone ringer is on.

About the Nortel IP Phone 2001
14
Using encrypted calling
Your IP Phone 2001 supports secure communication using Secure Real-
Time Protocol (SRTP) media encryption feature. After the feature is
enabled, a security icon (q) appears on the screen when your call is
encrypted. Contact your system administrator to find out if this feature is
enabled on your telephone.
Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone.
• Password-protected telephone features (for example,
Remote Call Forward).
Your initial SCPW is defined by your system administrator. Contact your
system administrator for detailed information.
To change your password (SCPW):
(Services)
1. Press the Services key.
2. Press the Navigation keys to scroll and
highlight Password Admin.
3. Press the Select soft key.
4. Use the dialpad to enter your password
at the prompt.

About the Nortel IP Phone 2001
15
5. Press the Navigation keys to scroll and
highlight New Password.
6. Press the Select soft key.
7. Use the dialpad to enter the new
password.
8. Press the Select soft key to accept the
new password.
Note: If you are locked out of your
IP Phone 2001, or have forgotten your
SCPW, contact your system
administrator.

Connecting the components
16
Connecting the components
Before you begin
Connecting the components of the telephone
1. Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the back of the telephone. Connect the other
end to the jack on the handset.
2. Connect one end of the CAT-5 line cable to the LAN Ethernet port
located on the back of the telephone (identified with a LAN icon).
Plug the other end of the CAT-5 line cable into the IP network.
3. Contact your installation technician for the proper power option.
This telephone can be powered by an AC adapter or over a LAN.
4. Thread the cord around the strain relief, retaining hook, and channel
provided for a secure power connection.
5. Secure the telephone footstand to the telephone base.
CAUTION
Damage to equipment
Do not plug the IP Phone 2001 into a
regular telephone jack. This results in
severe damage to the IP Phone. Consult
your system administrator to ensure that
you plug your telephone into a 10/
100BaseT Ethernet jack.

Connecting the components
17
Figure 3: IP Phone 2001 connections

Configuring options
18
Configuring options
The IP Phone 2001 Services menu lists the following submenus:
•TheTelephone Options menu is used by you or your system
administrator to configure telephone preferences.
•ThePassword Admin menu is used by you or your system
administrator to change the Station Control Password.
•TheVirtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an IP Phone 2001 Class of Service is
configured for Virtual Office and Branch Office. For more information,
see page 64.
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all IP Phone 2001 phones. Consult
your system administrator for more information about what menus are
available on your telephone.
Using the Telephone Options menu
Use the Telephone Options menu to access the following:
• “Adjusting the volume” on page 20
• “Adjusting the display screen contrast” on page 21
• “Selecting a language” on page 21
• “Selecting date and time format” on page 22
• “Selecting local dialpad tone” on page 23
• “Selecting a Ring type” on page 24
• “Viewing telephone information” on page 25
• “Enabling or disabling Call Timer” on page 26
• “Configuring Live Dialpad” on page 26
When an option has a sublist, an ellipsis (...) appears after the option.

Configuring options
19
To use the Telephone Options menu:
(Services)
1. Press the Services key.
2. Press the Navigation keys to scroll and
highlight Telephone Options.
3. Press the Select soft key.
4. Press the Navigation keys to scroll and
highlight an option (for example,
Language...).
5. Press the Select soft key. The display
provides information required to adjust
your selection.
6. Choose one of the following:
— Press the Select soft key to save
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
or

Configuring options
20
Adjusting the volume
Press the Services key, select Telephone Options, and select Volume
adjustment... from the menu.
To adjust the volume:
1. Press the Navigation keys to scroll and
highlight one of the following:
— Ringer
— Handset
— On-hook dialing or listen
2. Press the Select soft key.
or
3. Choose one of the following to increase
or decrease the volume:
— Press the Down or Up soft keys.
— Press the Navigation keys.
4. Choose one of the following:
—PresstheSelect soft key to save the
volume level and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
or