Nortel IP Phone 2007 User manual

BCM50 2.0
Business Communications Manager
Document Status: Beta
Document Version: 01.01
Part Code: NN40050-109
Date: June 2006
IP Phone 2007 User Guide

Copyright © Nortel Networks Limited 2006, All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

Contents 3
IP Phone 2007 User Guide
Contents
Chapter 1
Getting started with the Business Communications Manager 50 . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Business Communications Manager 50 buttons, display, and lights . . . . . . . . . . . . . . . 6
Business Communications Manager 50 LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programmable line (DN)/ feature soft key area . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Soft key area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Feature keys area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Tools and Navigation area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About your programmable soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Calibrate the touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
To clean the touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configure IP Phone local options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Enter text using the pop-up keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Enter text using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Edit text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Display contrast level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Language choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2
Features and soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigation key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Programmable line (DN)/feature soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Program soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4Contents
NN40050-109NN40050-109
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5
IP Phone 2007 User Guide
Chapter 1
Getting started with the Business Communications
Manager 50
The Nortel Business Communications Manager 50 brings voice and data capabilities to the
desktop by connecting directly to a local area network (LAN) through an Ethernet connection. The
Business Communications Manager 50 supports call processing features and can work with an
External Application Server to display Web-based and interactive applications on the large, color
LCD touch panel.
Introduction
This guide contains information about:
• telephone buttons, soft keys, and lights
• telephone display
• telephone setup
• how to make and answer calls
• how to program the programmable line (DN)/feature soft keys
• how to offset the time on your telephone display
• how to clean the telephone touch panel
Figure 1 shows the Business Communications Manager 50.

6Chapter 1 Getting started with the Business Communications Manager 50
NN40050-109
Figure 1 Business Communications Manager 50
Business Communications Manager 50 buttons, display, and
lights
Figure 2 shows the Business Communications Manager 50 buttons, display, and lights. Table 1
gives a description of the buttons, display, and lights identified in Figure 2.

Chapter 1 Getting started with the Business Communications Manager 50 7
IP Phone 2007 User Guide
Figure 2 Business Communications Manager 50
Table 1 Business Communications Manager 50 button, display and light descriptions
Hold button
Places an active call on hold.
Goodbye button
Ends an active call.
Handsfree button with LED
Turns the Handsfree mode on.
Volume control bar
Adjusts the handset, Handsfree, headset, and ringer volume.
Mute button with LED
Turns the microphone off and on when you are on a call.
Headset button with LED
Turns the headset mode on.
Navigation key
Allows you to scroll through lines of text and menu items, such as those
listed in Services or the Call Log.
Soft key buttons (either side of Navigation key)
Labels on the bottom of the LCD give the meaning associated with these
keys.
B
D
E
F
G
A
C
HH
I
J
A
B
C
D
E
F
G
H

8Chapter 1 Getting started with the Business Communications Manager 50
NN40050-109
Business Communications Manager 50 LCD
There are five areas on the display:
• programmable line (DN)/feature soft key area
• information area
• soft key area
• feature key area
• tools and navigation area
Use the touch panel to perform point and click operations on the Business Communications
Manager 50. Use the touch panel with the graphical user interface (GUI) to present keys directly
on the display. You can use the touch panel to activate all line/DN keys, feature keys, and soft
keys.
Calibrate the touch panel using the Tools menu, which enables you to fine tune the touch panel.
You are prompted to use the stylus to tap three targets.
You can operate the touch panel using a stylus or your finger. However, it is recommended that
you use only a stylus to avoid damage to the touch panel and to ensure accuracy.
Message Waiting Indicator
Flashes when a call rings at the telephone.
Lights up when Message for you appears on the display.
Color LCD
The color LCD contains the soft keys and information areas. Tap a soft
key with the stylus to activate the feature displayed.
I
J

Chapter 1 Getting started with the Business Communications Manager 50 9
IP Phone 2007 User Guide
Figure 3 shows an example of the display and describes each area.
Figure 3 Display area
Note: Your display can differ slightly from this picture.
Programmable line (DN)/ feature soft key area
The programmable line (DN)/feature soft key area shows the label and status of the six
programmable soft keys. For more information about these soft keys, refer to “Program soft keys”
on page 20.
Information area
The information area shows:
• the extension number of the telephone
• a line for general information (for example, caller ID, company name)
• the date and time when the telephone is not in use, and changes to show features and call
information when the telephone is in use
Soft key area
The soft key area shows the Feature soft key and three additional display soft keys. These labels
vary depending on the feature in use. You cannot reprogram these soft keys.
Programmable line
Information area
Soft key area
(DN)/feature soft keys
Feature key area
Tools/Navigation area

10 Chapter 1 Getting started with the Business Communications Manager 50
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Feature keys area
The feature keys area provides access to the fixed features of the phone. Table 2 describes the keys
and what they do:
Note: On the BCM, you can reprogram items marked with an asterisk (*). Use Tools >
Preferences > Button Labeling to display icons or insert custom text.
Tools and Navigation area
The Tools and Navigation area provides controls for navigating between features and selecting
tools. This area is always visible and functional. Table 3 shows the icons and describes what they
represent.
Table 2 Feature keys
Key label Description
Inbox Opens your voice mailbox. For more information, see your system administrator.
Directory* Access phone directory.
Outbox Allows you to send voice mail messages to people in your directory.
Quit* Exit from various menus or the External Application Server.
Expand Expand to PC to access text-based external services.
Services* Access to scrollable feature display menu, including the hot desking feature.
Copy Programmable key (default: empty).
Table 3 Tools and Navigation area
Tool icon Description
Tap this icon to access graphics-based
external services.
Tap this icon to access the Telephone
screen.
Use this soft key to access the first
registered external application. The icon
displayed on the key is that of the
application. The Nortel globemark is an
example of an icon.

Chapter 1 Getting started with the Business Communications Manager 50 11
IP Phone 2007 User Guide
The bottom corners of the Tools and Navigation area contain the labels that are associated with the
buttons on the right and left side of the Navigation key.
About your programmable soft keys
Your system administrator assigns the programmable soft keys as line, intercom, or memory soft
keys. For more information, see your system administrator.
Touch panel
You can perform point and click operations on your Business Communications Manager 50 using
the touch panel. The touch panel works with the graphical user interface (GUI) to present keys
directly on the display. Use the touch panel to activate all line/DN keys, feature keys, and soft
keys.
This section also describes how to properly clean fingerprints and smudges from the Business
Communications Manager 50 touch panel.
Calibrate the touch panel
Use the Tools menu to calibrate the touch panel. You are prompted to use the stylus to tap three
targets.
Stylus
You can operate the touch panel using a stylus or your finger. However, it is recommended that
you use only a stylus to avoid damage to the touch panel and to ensure accuracy.
Tap this icon to access the Tools menu,
which includes:
• Network Configuration
• Local Diagnostics
• Touch Panel Setup
• Contrast & Brightness
• USB Devices
• Preferences
Tap this icon to display a virtual keyboard
(pop-up keyboard) for text entry.
The stylus or USB keyboard maybe used to
enter text in some of the applications.
Table 3 Tools and Navigation area
Tool icon Description

12 Chapter 1 Getting started with the Business Communications Manager 50
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To clean the touch panel
1Press and hold down the Goodbye button .
2While you hold down the Goodbye button, gently clean the touch panel with a soft, dry cloth.
Note: While you hold down the Goodbye button, pressing on the touch panel does not activate
features.
Configure IP Phone local options
Your Business Communications Manager 50 has both local and server-based options. The local
options cover the following entries in the Tools menu:
• Network Configuration: enter telephone configuration information using the dialpad. Use the
touch panel to select fields, then use the pop-up keyboard, USB keyboard, or dialpad to enter
data.
• Local Diagnostics: use for Network Diagnostics (Ping, Tracert), Ethernet Statistics IP
Network Statistics and DHCP information to improve the troubleshooting process.
• Touch Panel Setup: calibrate the touch panel. You are prompted to use the stylus to tap three
targets.
• Contrast and Brightness: adjust contrast or brightness up or down, or increase or decrease the
sleep time of the screen from the default 1 hour. Use the Sleep function to extend the life of the
backlight.
• USB Devices: view which USB devices are connected.
• Preferences: find the Button Customization tool to change the feature key labels to display
icons or custom text.
Enter and edit text
You can enter and edit text on your Business Communications Manager 50 using the following
methods:
• the pop-up keyboard
• the telephone dialpad
•thesoftkeys
• the USB keyboard or mouse (optional)
The use of any of these for text entry depends on the application.
Enter text using the pop-up keyboard
A full uppercase and lowercase keyboard and a number pad are available to enter text. You can
“type” on the keyboard with the stylus. The keyboard is primarily used for the local phone
applications in the Tools menu.

Chapter 1 Getting started with the Business Communications Manager 50 13
IP Phone 2007 User Guide
Enter text using the telephone dialpad
Use the dialpad to enter text when you use features such as Programming an Autodial key.
For example, if you want to enter the letter A, press the number 2 key once. If you want to enter
the letter C, press the number 2 key three times.
No letters are associated with the number 1 or the 0 keys.
Edit text using the soft keys
Use soft keys to access text when you work with such applications as Personal Directory, Redial
List, and Callers List.
Table 4 describes the soft key editing functions on the Business Communications Manager 50.
Telephone setup
This section describes the Business Communications Manager 50 display features:
• Display contrast
• Language choice
• Ring type
Table 4 Editing soft keys description
Soft key Description
Cancel Action is canceled.
Choose Select a symbol.
Clear Clear the input field.
Case Switch the next character to
either uppercase or
lowercase.
Delete Backspace one character.
Done/Select/Enter Meaning depends on
application.
More… Access additional soft keys.
Note: For more information about the features available to your
telephone and how to use them, refer to the BCM50 Telephone Feature
Card.

14 Chapter 1 Getting started with the Business Communications Manager 50
NN40050-109
Display contrast level
Adjust the contrast for the telephone display.
1Tap Feature.
2Enter *7 using the telephone dialpad.
3Tap DOWN and UP to view the levels.
4Tap OK to select a level.
Language choice
Select the Primary Language for the telephone display.
1Tap Feature.
2Enter *501 using the telephone dialpad.
3Select the Alternate Language for the telephone display.
To select the second alternate language
1Tap Feature.
2Enter *502 using the telephone dialpad.
3Select the Alternate Language 2 for the telephone display.
To select the third alternate language
1Tap Feature.
2Enter *503 using the telephone dialpad.
3Select the Alternate Language 3 for the telephone display.
To select the fourth alternate language
1Tap Feature.
2Enter *504 using the telephone dialpad.
3Select the Alternate Language 4 for the telephone display.

Chapter 1 Getting started with the Business Communications Manager 50 15
IP Phone 2007 User Guide
Ring type
Select a different ring type for your telephone.
1Tap Feature.
2Enter *6 using the telephone dialpad.
3Press 1, 2, 3, 4 (on the telephone dialpad), or NEXT to hear the different ring types.
4Tap OK to store the ring type.

16 Chapter 1 Getting started with the Business Communications Manager 50
NN40050-109

17
IP Phone 2007 User Guide
Chapter 2
Features and soft keys
This section describes some of the Business Communications Manager 50 soft keys and call
features:
• basic call features
• Navigation key
• programmable line (DN)/feature soft keys
Basic call features
The following features are available on both external and internal calls:
• Make a call
• Answer a call
• Hold a call
• Handsfree
•Headset
•Mute
• Time Offset
Make a call
There are many ways to make a call depending on your telephone programming and the type of
call.
To make external calls using line soft keys
1Lift the handset.
2Tap a line soft key.
3Dial the external telephone number.
To make external calls using intercom soft keys
1Lift the handset.
2Tap an intercom soft key.
3Enter a line pool access code.
Note: For more information about the features available to your
telephone and how to use them, refer to the BCM50 Telephone Feature
Card.

18 Chapter 2 Features and soft keys
NN40050-109
4When you hear an external dial tone, dial the external telephone number.
To make internal calls using intercom soft keys
1Lift the handset.
2Tap an intercom soft key.
3Dial the extension number.
Answer calls
When your telephone rings and the light flashes, or an intercom or line soft key indicator flashes:
• lift the handset.
or
• tap the line or intercom soft key with the flashing indictor before you lift the handset
Hold
Calls are put on hold automatically when you switch from one line to another.
• While on a call, press . The indicator for the line on hold flashes.
• To retrieve a held call, tap the line soft key with the flashing indicator.
Handsfree
Your system administrator must program the Handsfree feature to your telephone.
• Press to make or answer a call.
• To switch to Handsfree when you are on a handset call, press and replace the handset. Lift
the handset to switch back.
• To switch to Handsfree when you are on a headset call, press . Press to switch back.
Headset
You must have a headset installed on your telephone to use this feature.
• Press to activate the headset mode. When the light is on, press a line or
intercom soft key to make a call.
Note: Contact your system administrator for a list of line pool codes.
When entering a line pool access code on PRI lines, you do not hear dial
tone.
Note: Contact your system administrator for a list of extension numbers.

Chapter 2 Features and soft keys 19
IP Phone 2007 User Guide
• To switch to your headset when you are on a handset call, press and replace the
handset. Lift the handset to switch back.
• To switch to your headset when you are on a Handsfree call, press . Press to switch
back.
Mute
• While on a call, press to turn the microphone off. The button lights when the
microphone is off.
• Press again to turn the microphone on.
• Use on a handset, or with Handsfree or headset calls.
Time offset
When your Business Communications Manager 50 is located in a different time zone from your
system, the display shows the system time, not the local time. Use the Time Offset feature to adjust
the time that appears on the display.
Before you begin, calculate the time difference, in hours, between the server time and local time.
To change the time that appears on your telephone display to local time
1Tap Feature.
2Enter *510 using the telephone dialpad.
3Tap CHANGE.
4Press * on the telephone dialpad to switch between adding or subtracting time.
5Using the dialpad, enter the number of hours between local time and system time.
Note: Press # to enter half hour increments.
6Tap OK.
Note: It can take up to one minute for the change to appear on the display.
Navigation key
The Navigation key on the Business Communications Manager 50 provides all the scrolling
motions (horizontal and vertical) required to navigate the menus.
Programmable line (DN)/feature soft keys
The Business Communications Manager 50 programmable line (DN)/feature soft keys are soft
keys that are not assigned as line or intercom soft keys. Programmable line (DN)/feature soft keys
store internal and external numbers or features to give you one-touch dialing or feature activation.
Refer to “Business Communications Manager 50 buttons, display, and lights” on page 6.

20 Chapter 2 Features and soft keys
NN40050-109
Program soft keys
You can program a programmable line (DN)/feature soft key with a new number or feature.
To program external autodial
1Tap Feature.
2Enter *1 using the telephone dialpad.
3Tap a memory soft key.
4Dial the external number.
5Tap OK to store the number.
To program internal autodial
1Tap Feature.
2Enter *2 using the telephone dialpad.
3Tap a memory soft key.
4Dial the extension number.
5Tap OK to store the number.
To program features
1Tap Feature.
2Enter *3 using the telephone dialpad.
3Tap a memory soft key.
4Tap Feature and enter the feature code.
5Tap OK to store the feature code.
To erase soft keys
1Tap Feature.
2Enter *1 using the telephone dialpad.
3Tap a memory soft key.
4Tap OK to erase the soft key.
For more information
For more information on other telephone features, refer to the BCM 4.0 Telephone Feature User
Guide.