Nortel Nortel IP Phone 1120E User manual

SIP Firmware Release 1.1 for IP Phone
1120E
User Guide
Title page
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Revision history
3
Revision history
July 2007
Standard 02.06. This document is up issued to support SIP Firmware for
IP Phone 1120E Maintenance Release 1.1.
January 2007
Standard 01.02
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Revision history
4
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Contents
5
Contents
About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the IP Phone 1120E LCD display screen . . . . . 19
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Idle state Context-sensitive soft keys . . . . . . . . . . . . . . . . 20
In-call Context-sensitive soft keys . . . . . . . . . . . . . . . . . . 23
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Available IP Phone 1120E call features . . . . . . . . . . . . . . . . . 29
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the components of the phone . . . . . . . . . . . . . . . 32
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 37
# Ends Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 41
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 42
Accessing the IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 44
Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Entering your user login and password . . . . . . . . . . . . . . 48
Setting the duration of the login . . . . . . . . . . . . . . . . . . . . 50
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6
Timed logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Timed logout while phone is idle . . . . . . . . . . . . . . . . . . . 51
Timed logout while on a call . . . . . . . . . . . . . . . . . . . . . . . 51
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Your User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Creating a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Overwriting your personal Address Book . . . . . . . . . . . . . 54
Confirmation login screen . . . . . . . . . . . . . . . . . . . . . . . . 54
Logging out from the IP Phone 1120E . . . . . . . . . . . . . . . 55
Configuring the IP Phone 1120E . . . . . . . . . . . . . . . . . . . . . 56
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 56
Creating the idle screen text display . . . . . . . . . . . . . . . . 57
Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . 58
Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 61
Adjusting the volume of the Handset, Headset,
and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Selecting a date format . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Selecting a time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Selecting a time format . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 70
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 72
Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
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7
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . 82
Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . 83
Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . . 87
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 90
The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Initiating a call from the Address Book . . . . . . . . . . . . . . . . . . 92
Adding a contact to your Address Book . . . . . . . . . . . . . . . . . 93
Editing a contact in your Address Book . . . . . . . . . . . . . . . . . 95
Copying information to the Address Book . . . . . . . . . . . . . . . 99
Searching for a contact in the Address Book . . . . . . . . . . . . 101
Using the Search feature in the Address Book . . . . . . . 102
Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Managing calls in the Call Inbox while not on a call . . . . 108
Viewing the details of a call in the Call Inbox . . . . . . . . . 110
Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 112
Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 114
Accessing the calls in your Call Inbox during a call . . . . 115
Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 118
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8
Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 119
Viewing the details of a call in the Call Outbox . . . . . . . 120
Accessing the calls in your Call Outbox during a call . . . 121
Instant Messaging (IM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 122
Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 124
Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 124
Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 125
Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 126
Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 127
Viewing the content of an Instant Message . . . . . . . . . . . . . 128
Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 128
Initiating a call from an Instant Message . . . . . . . . . . . . 129
Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 130
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Initiating a call using the Action Context-sensitive soft key 132
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 138
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 143
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
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9
Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 145
Editing information about a friend . . . . . . . . . . . . . . . . . 147
Using Feature Key options . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Creating a Speed Dial feature key . . . . . . . . . . . . . . . . . . . . 149
Designating a feature key to Speed Dial feature . . . . . . 150
Creating a Speed Dial feature key using the Copy key . 152
Creating a Send IM feature key . . . . . . . . . . . . . . . . . . . 153
Creating a Send IM feature key using the Copy key . . . 155
Creating a Call Forward feature key . . . . . . . . . . . . . . . 156
Creating a Call Forward feature key using the Copy key 158
Creating a Presence feature key . . . . . . . . . . . . . . . . . . 159
Creating a Do Not Disturb feature key . . . . . . . . . . . . . . 162
Viewing the content of a programmed feature key . . . . . 163
Removing the content from a programmed feature key . 164
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Setting the phone to Do Not Disturb . . . . . . . . . . . . . . . . . . . 169
Setting a Presence state . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Changing the Presence state . . . . . . . . . . . . . . . . . . . . . 170
Adding a new Presence state message . . . . . . . . . . . . . 172
Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 173
Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Multiple Appearance Directory Number . . . . . . . . . . . . . 176
Advance system features . . . . . . . . . . . . . . . . . . . . . . . . . 178
Viewing the Phone Information . . . . . . . . . . . . . . . . . . . 178
System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Switching the Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Erasing user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
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Contents
10
Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 190
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Regulatory and safety information . . . . . . . . . . . . . . . . . . 197
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 200
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
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About the Nortel IP Phone 1120E
11
About the Nortel IP Phone 1120E
Your IP Phone 1120E brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
The SIP IP Phone 1120E communicates using Session Initiated Protocol
(SIP) after the firmware (FW) is upgraded to a SIP-enabled version.
Figure 1: IP Phone 1120E
Basic features
Your IP Phone 1120E supports the following features:
• four user-defined feature keys with labels and indicators
Note: The IP Phone 1120E designates Key 1 as Feature Key 1 and
reserves it as the line key for the phone.
High resolution
Inbox
Outbox
Directory
Dialpad
Handset
User-defined feature keys
Navigation
Volume control
Visual Alerter/Message
Waiting Indicator
display screen
Enter
Feature Status Indicator
Cluster
Context-sensitive
soft keys
Speaker
Goodbye
Expand
Headset
Hold
Copy
Services
Quit
Mute
Handsfree
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About the Nortel IP Phone 1120E
12
• four Context-sensitive soft keys
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Inbox
— Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Instant Message Log
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard or mouse
Note: Powered downstream 1.1-compliant USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
• automatic DHCP network configuration
• hearing aid compatibility
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About the Nortel IP Phone 1120E
13
Note: In this guide, user-defined feature key labels appear beside the
keys, and Context-sensitive soft key labels appear directly above the
keys. Figure 2 shows user-defined feature keys and Context-
sensitive soft keys.
Figure 2: User-defined feature keys and Context-sensitive soft
keys
User-defined
feature keys
Context-sensitive
soft keys
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About the Nortel IP Phone 1120E
14
Telephone controls
Note: Your IP Phone 1120E may have
fixed keys with icons or with labels. This
document presents both versions of the
fixed key.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
Note: When you enable mute, a red LED
on the Mute key remains lit.
Press the Handsfree key to activate the
built-in speaker and microphone of the
IP Phone 1120E.
Note: The Handsfree LED indicator, on
the Handsfree key, lights to indicate
when handsfree is active.
Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. (See
“Navigation keys” on page 26.)
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About the Nortel IP Phone 1120E
15
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
Note: The Enter key duplicates the
function of the Context-sensitive soft
keys Select, and Set.
Use the Dialpad to enter numbers and text.
Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.
You can have several calls in a hold state.
Press the Expand key to access the Instant
Messaging Log.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator, on the
Headset key, lights to indicate that the
headset is in use.
Press the Goodbye/Release key to
terminate an active call. For multiple calls the
Goodbye/Release key ends the highlighted
call.
Use the Goodbye/Release to close menu
navigation or cancel user tasks.
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About the Nortel IP Phone 1120E
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When you receive a voice message, the red
Visual Alerter/Message Waiting Indicator
lights. Also, when the ringer sounds, this
indicator flashes.
When you receive an instant message (IM),
the blue Visual Alerter/Feature Status
Indicator lights.
Press the Copy key to copy contact
information from one source such as the
Address Book to a destination such as a
feature key.
Press the Services key to access the
following features:
1. Search
2. Do Not Disturb
3. Call Forward
4. Presence
5. Retrieve Parked Call (Not available for
all call servers.)
6. System
Note: The Servcs Context-sensitive soft
key accesses the same menu.
Press the Services key twice quickly to
access the Network menu.
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About the Nortel IP Phone 1120E
17
Press the Quit key to cancel a current on-
screen operation, or exit the menu.
Note: Pressing the Quit key does not
affect the status of active calls.
Press the Outbox key to view a record of all
outgoing calls.
Note: This key does not function as a
“shift” key.
Press the Inbox key to access your call
inbox.
The call inbox stores all incoming calls to an
active phone.
Note: This key does not function to send
Instant Messages.
Press the Directory key to access the
Address Book and the Friends list.
Note: You can access the Address Book
while on a call and start a new call with a
highlighted contact.
Context-sensitive soft keys are below the
display area. The LCD label above each key
changes based on the active feature.
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About the Nortel IP Phone 1120E
18
The keys on either side of the LCD display
area are User-defined Feature Keys, with
labels on the LCD. The system administrator
may reserve some keys for specific
functionality during tasks and advanced set-
up screens.
You can define these keys for specific
functions such as Call Forward.
Note: The IP Phone 1120E reserves the
lower right key as the default user’s line
key.
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About the Nortel IP Phone 1120E
19
Telephone display
Your IP Phone 1120E has three display areas:
• The upper display area provides line and feature key status.
• The middle display area contains single-line information for items
such as caller number, caller name, menu items, feature prompt
strings, user-entered digits, date and time information, and telephone
information.
• The lower display area provides feature Context-sensitive soft key
label information.
Figure 3: IP Phone 1120E LCD screen
Cleaning the IP Phone 1120E LCD display screen
To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the
IP Phone. Using anything other than a
soft, dry cloth can contaminate IP Phone
components and cause premature failure.
Upper display area
User-defined
feature key labels
Middle display area
Date/Time display
Call party information
Menu information
Directories information
Lower Display Area
Context-sensitive key
labels
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About the Nortel IP Phone 1120E
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Context-sensitive soft keys
Your IP Phone 1120E has four Context-sensitive soft keys beneath the
LCD screen. The Context-sensitive soft keys access different features
and menus depending on the state of the phone and the menu you
access.
Idle state Context-sensitive soft keys
When your phone is an in the idle state you can access the following
menu items from the Context-sensitive soft keys:
Figure 4: Idle state Context-sensitive soft keys
Table 1: Context-sensitive soft keys for screen in the idle state
View Press the View Context-sensitive soft key to
access the following menu items:
1. Friends - a list of friends
2. Address Book - personal directory
3. Inbox - a list of received phone calls
4. Outbox - a list of dialed phone calls
5. Phone Information - information about
the hardware and software of the
IP Phone 1120E
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