Nortel Nortel IP Phone 1120E User manual

Nortel IP Phone 1120E
&
Call Pilot Voice Mail
User Guide
Presented By
September 16, 2008

2
Welcome To The New Verizon Telephone System
Our new telephone system is not only more reliable than the
old Ericsson system it also offers many state-of-the-art tools
for improved communication.
Understanding Your New Telephone
Your new Nortel telephone operates more like your cell
phone than the old Ericsson telephones. In addition to
traditional fixed keys, it also uses what are known as “soft
keys” that change functionality depending upon what you
are doing.
When the guide refers to the telephone being “idle” this
means it is not being used to make a call. The reference to
the telephone being “active” refers to the telephone being
used to make a call or check voice mail.
Guide To The Features of the Nortel 1120

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[Fixed Keys]
1. Dialpad or Numeric Keypad
This set of fixed keys needs little explanation. It functions
like the Ericsson and other traditional telephones.
2. Feature Keys
These keys function like the feature keys on some of the
Ericsson telephones.
[ Volume + ] increases volume of the handset, phone
speaker, phone ringing.
[ Volume -] decreases volume of the handset, phone
speaker, phone ringing.
[ Mute ] use to listen to the call without being heard.
The red LED on the key lightsup when the feature is
enabled.
[Handsfree] activates the built-in speaker and
microphone. The red LED on the key lightsup when
the feature is enabled.
[ Goodbye ] releases a call (hang up) and to exit a
menu when not on an active call. It is recommended
that this key be used to hang up from a conference
call.
[ Expand ] this feature will be implemented in the
future.
[ Headset ] activates your headset. Many third-party
headsets are supported, including USB enabled
Bluetooth devices.
[ Hold ] places a call on hold. Press [Extension Line]
key to retrieve call.

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3. Shortcut/Navigation Keys
[ Copy ] use to copy entries to your Personal Directory.
[ Services ] use to access Telephone Options and
Tools.
[ Quit ] use to exit an active menu. Does not affect
the status of active calls.
[Msg/Inbox] use to access voice mail.
[Shift/Outbox] reserved for future development.
[Directory] use to access Personal Directory, Redial,
and Caller Lists.
The Navigation Keys are located in the center of the
telephone. Use the Navigation Keys to scroll through
lists and options.
The [Enter Key] is located in the center of the
Navigation Keys. Use the [Enter Key] to select or
confirm an option or entry.
[Extension Line]is the key to the right of your
extension display on the graphical screen.
{Soft Keys}
The function of the soft keys varies depending upon the
particular feature being used. The various uses of the soft
keys will be discussed in the next section “How to Use the
Nortel Telephone.”
Phone Idle
This phrase is used to describe when the handset is down
and the phone is not in use.

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How To Use The Nortel Telephone
MAKING A CALL:
Lift the handset, or press the [Extension Line] key or
press the [Handsfree]key, or
If a headset is connected, press the [Headset] key.
Internal Calling
Dial the 4digit extension.
Local Calling
Dial 9, plus the 7 digit phone number or
91, plus the area code and number
Long Distance with Access Code
Must be authorized and issued by a cost center manager
Press [*6*] then enter long distance access code
Dial 9 1, plus the area code and number.
Emergency
Dial 911
ANSWERING CALLS:
Lift the handset, or press the ringing [Extension Line]
key, or press the [Handsfree] key, or
If a headset is connected, press the [Headset] key.
DISCONNECTING A CALL:
Press the [Goodbye] key, or
Replace the handset
Note: Use the [Goodbye] key to disconnect a handsfree call.
PLACING A CALL ON HOLD:
Press the [Hold] key to put an active call on hold. The
indicator will flash next to the [Extension Line] key.
To return to the caller, press the flashing [Extension Line]
key.

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TRANSFER:
Press the {Trans}soft key; the caller is placed on hold.
Dial the extension number, and you will hear ringing.
You can announce the call then press the {Trans}soft key
or immediately press the {Trans}soft key to complete
Note: If no answer press {Cancel} or
Press the [Extension Line] key to return to your original
call.
CONFERENCE:
You can set up a Conference call with up to six callers
(including yourself).
Call the first individual to be added to the conference.
Press the {Conf} soft key; and first caller is automatically
placed on hold you will receive dial tone.
Dial the number of the next person you want to add to
the conference.
After the person answers, press the {Conf} soft key
again. This adds both parties to the call.
To add additional participants to the conference call
repeat the above steps
Note: If the person you attempt to add to your conference is
unavailable, or if you dialed incorrectly:
Press the [Goodbye] key.
Press the [Extension Line] key to return to your original call.
CALL FORWARDING (Ericsson’s DIVERT):
To Forward to Voice Mail:
With the phone idle, press the {Fwd} soft key.
Dial 3303.
Press the {Fwd} soft key again.
CFWD will now display.
Note: After the first time you forward to voice mail, you need
only press the {Fwd} twice to forward to voice mail.
To cancel Call Forwarding:
With the phone idle, press the {Fwd}soft key.
CFWD will no longer display (cancelled)

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To Forward to Another Extension:
With the phone idle, press the {Fwd} soft key.
Dial the extension number you want to send your calls to.
Press the {Fwd} soft key again.
CFWD will now display.
LAST CALLER DIAL:
When the telephone is idle, press the {Caller} soft key
and then use the navigation arrow keys to select the
number to call.
When the number has been selected, press the {Dial}
soft key.
LAST NUMBER REDIAL:
To access a list of recent numbers called, while the
phone is idle, press the {Redial} soft key and then use
the navigation arrow keys to select the number to
redial.
When the number has been selected, press the {Dial}
soft key or
When the telephone is idle, press the [Extension
Line] key (the button next to the display of your
extension) twice.
CALL PARK (Ericsson’s COMMON HOLD):
Use this feature to temporarily hold a call, without tying up
your line, and retrieve the call from any telephone.
To Park a Call:
During an active call, press the {Park} soft key.
Your phone screen will display the System Park
Number (1980-1999). Note this 4 digit number.
Press the {Park} soft key again.
To Retrieve a Parked Call:
From any telephone on the system, lift the handset.
Dial the Park code (1980-1999).
Note: If a parked call is not retrieved within 3 minutes, it
will ring back to your set.

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DIRECTORIES
Four Directories are provided:
Corporate –College Directory
Personal –Off campus telephone numbers
Callers List
Redial List
To select a directory
Press the [Directory] key
Scroll down the list and press the {Select} soft key to
select a directory
Use the soft keys to place calls or edit the directory
(Corporate Directory cannot be edited)
USING THE PERSONAL DIRECTORY:
You can create a personal directory that lists one hundred
telephone numbers.
To Add a Telephone Number to Your Personal Directory:
Press the [Directory] key
Scroll to Personal Directory
Press the {Select} soft key
Press the {Add} soft key
Using the numeric keypad, enter the name (in this
mode the keypad will enter letters similar to the way
letters are entered on many cell phones).
Press the {Next} soft key
Enter the telephone number; be sure to include 9, 1,
and area code for an off campus telephone
Press the {Done} soft key
Press the [Quit] key when you are finished adding
entries
To Place a Call from Your Personal Directory:
Press the [Directory] key
Press the {Select} soft key
Use the navigation keys to review your directory and
select the name to be called
Press the {Dial} soft key

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Call Pilot Voice Mail
Before using voice mail you will need to change the default
password to a personal password. It is also recommended that
you record all your greetings at this time.
Note: you will notice a pause when using the voice mail’s audio
system prompts. Please be patient.
HELP –Press [*] any time
SETTING UP YOUR NEW PASSWORD AND RECORDING
YOUR GREETINGS
Select the [ Msg/Inbox ] key or dial 3303
When prompted enter your extension or mailbox
The default password is six digits: 1,4, and your
extension
Enter the default password followed by the [#] key
The first time you access your voice mail you will be
asked to change your password
Enter new password (at least 6 digits) followed by the [#]
key
Re-enter the new password followed by the [#] key
It is recommended that you record all your greetings at this
time.
Press the number below and then follow the prompts or
press [5] to record your message and [#] when finished
[821] for external (off-campus greeting)
[822] for internal (on-campus greeting)
[823] for temporary greeting
Press [2] to listen to your greeting
Press [9] to set expiration date for temporary greeting
To record your greeting at a later time or to replace your
greetings follow the steps below:
Log into Voice Mail (see next page)
Press the number below and then follow the prompts or
press [5] to record your message and then [#] :
[821] for external (off-campus greeting)
[822] for internal (on-campus greeting)
[823] for temporary greeting

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HELP –Press [*] any time
LOGGING INTO YOUR NEW VOICE MAIL
On Campus –Your Telephone
Select the [ Msg/Inbox ] key or dial 3303
Enter your extension followed by the [#] key
Enter your password followed by the [#] key
On Campus –Another Telephone
Select the [ Msg/Inbox ] key or dial 3303
Enter your extension followed by the [#] key
Enter your password followed by the [#] key
Off Campus
Dial 626 585-3303
When prompted enter your mailbox number (your
extension) followed by the [#] key
When prompted enter your password followed by [#]
key OR
Dial your extension
When you hear the greeting, dial 81
Enter your mailbox number (your extension) followed
by the [#] key
Enter your password followed by [#] key
CHANGING YOUR VOICE MAIL PASSWORD
Log into Voice Mail
Press [84]
Enter old password followed by [#]
Enter new password (at least 6 digits) followed by [#]
Reenter your new password followed by [#]

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HELP –Press [*] any time
LISTENING TO YOUR MESSAGES
See page 12
TO COMPOSE A MESSAGE FROM YOUR MAILBOX
Log on to the voice mail system
Press [75]
Enter the mailbox number of the recipient followed
by[#], enter additional mailbox numbers, then [#]
when the list is finished
Press [5] to record a message, press [#] when finished
Press [79] to deliver the message or
After pressing [#] to end the message, you may also press:
[701] for URGENT delivery or
[704] for PRIVATE delivery
Press [79] to deliver the message.
TO COMPOSE A VOICE MAIL DISTRIBUTION LIST
Log on to voice mail
Press [855]
Enter distribution list number (1 through 9), followed
by [#]
Press [5] to compose list
Enter the list of mailbox numbers, each followed by #,
end the list with [#]
USING THE VOICE MAIL DISTRIBUTION LIST
Log on to voice mail
Press [75]
Enter the distribution list number followed by [#]
Press [5] to record your message, when finished press
[#]
Press [79] to deliver the message

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Quick Voice Mail Guide
HELP –Press [*] any time
Setting up Your New Voice Mail Password
See page 9
Logging into Voice Mail
On Campus –Your Telephone
Select the [ Msg/Inbox ] key or dial 3303
Enter your extension followed by the [#] key
Enter your password followed by the [#] key
On Campus –Another Telephone
Select the [ Msg/Inbox ] key or dial 3303
When prompted enter your extension followed by the
[#] key
When prompted enter your password followed by the
[#] key
Off Campus
Dial 626 585-3303
When prompted enter your mailbox number (your
extension) followed by the [#] key
When prompted enter your password followed by [#]
key
Listening to Your Messages
The soft keys will list options for listening to your messages or
you may enter your choice from the dialpad.
Note: If no option is selected you will receive a voice prompt.
Play your message, press [2]
Previous message, press [4]
Save a message, press [6]
Delete/restore a message, press [76]
Respond to a message, press [71]
Deliver a message, press [79]
Forward a message, press [73]
Rewind (5 seconds), press [1]
Fast Forward (5 seconds), press [3]
Change your password, press [84]