Nortel Meridian M3902 User manual

Meridian Digital
Telephones
M3902
M3903
M3904
Quick Reference Guide
Nortel Knowledge Network
Enterprise Voice Solutions Customer Documentation
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1
M3902, M3903, and M3904 Meridian Digital Telephones
M3902, M3903, and M3904 Meridian Digital
Telephones
There are five models in the M3900 Series Meridian Digital Telephone portfolio.
This document describes the M3902, M3903, and M3904 features and how to
use them. For user information on the M3901, refer to the M3900 Series
Meridian Digital Telephone User Guide. For information on the M3905, refer to
the M3905 Call Center Meridian Digital Telephone User Guide.
The M3902 has one Line Key and three Programmable Feature Keys
(self-labeled).
M3902 telephone
553-8624
Message Waiting Light/
Incoming Call Indicator
LCD display
Programmable
Feature Keys
(Self-labeled)
Navigation Keys
Handsfree Key
Volume Control Bar LED
LED
One Line
Options
Message
Transfer
Hold
Goodbye
Mute
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2
M3902, M3903, and M3904 Meridian Digital Telephones
The M3903 has two Programmable Line/Feature Keys (self-labeled) with two
features or lines configured on each key. The M3903 also has four Soft Keys
(self-labeled) with up to three features programmed on each key.
M3903 telephone
The M3904 has six Programmable Line/Feature Keys (self-labeled), with two
features or lines configured on each key. The M3904 also has four Soft Keys
(self-labeled) with up to three features programmed on each key.
M3904 telephone
553-8625
Mute
Message Waiting Light/
Incoming Call Indicator
LCD Display
Goodbye
Hold
Volume Control Bar
Programmable Soft
Keys (Self-labeled)
Navigation Keys
Options
Quit
Copy
Handsfree Key
LED
LED
Programmable Line/
Feature Keys
(Self-labeled)
Fixed Feature Keys
Headset
Message
Call Log
Applications
Shift
Message Waiting Light/
Incoming Call Indicator
LCD Display
Goodbye
Hold
Volume Control Bar
Fixed Feature Keys
Programmable
Soft Keys
(Self-labeled)
Navigation Keys
Options Quit
Copy
Handsfree Key
LED
Programmable Line/
Feature Keys
(Self labeled)
LED
Directory/Log
Message
Headset
Shift
Applications
Mute
553-8626
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3
Your Telephone Call Features
Your Telephone Call Features
Your M3900 Series Meridian Digital Telephone provides easy access to a wide
range of business features. Your system administrator assigns features to your
telephone and provides you with passwords and other codes as required.
This section describes the features available for your telephone and how to use
them.
Use Auto Dial
The Auto Dial feature allows the user to press one Feature Key (Auto Dial Key) to
dial a specific telephone number automatically. This feature must be enabled by
your network administrator.
To use Auto Dial:
1. Lift the handset.
2. Press the associated Auto Dial Key.
This automatically dials the number.
To display the Auto Dial number (M3903 and M3904):
1. Press the Display Key.
2. Press the configured Auto Dial Key.
The number appears on the display.
To store an Auto Dial number:
1. Press the Auto Dial Key, without lifting
the handset.
2. Dial the number to be stored on the
Auto Dial Key.
3. Press the Auto Dial Key again.
The number is stored on the key.
Note: To change the key label “AutoDial”, select C
CC
Ch
hh
ha
aa
an
nn
ng
gg
ge
ee
e f
ff
fe
ee
ea
aa
at
tt
tu
uu
ur
rr
re
ee
e k
kk
ke
ee
ey
yy
y l
ll
la
aa
ab
bb
be
ee
el
ll
lfrom the
Options List menu. Please see “Change a Feature Key label” on page 17 for detailed
instructions.
AutoDial
Display
AutoDial
AutoDial
AutoDial
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Your Telephone Call Features
Make a Call
To make a call from your telephone, use the following procedure:
1. Lift the handset.
or or
or
Press the Line (DN) Key.
or
or
Press the Handsfree Key.
Note: The Handsfree Key must be enabled
by the network administrator
or
/Press the Headset Key if you have a
headset connected to your telephone
(available on the M3903 and
M3904).
2. Dial the number.
Note: Whenever you see the message “Lift the handset.” in this guide, you may alterna-
tively press a free Line (DN) Key, the Handsfree Key, or Headset Key (if a headset is con-
nected). You receive a dial tone from each action.
2498
Headset
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Your Telephone Call Features
Make a call while on-hook
Leave the handset in the cradle while you dial a number.
To dial on-hook:
1. Press a Line (DN) Key.
2. Dial the number when you receive a
dial tone.
3. Lift the handset to speak when the
called party answers, or if you are on
handsfree, begin to speak.
If the called number is busy:
/
or
Press the Goodbye Key to release the
line.
or
Press the Ring Again Key.
Redial last number called
The Last Number Redial feature allows you to automatically redial the last number
you dialed. This feature must be enabled by your network administrator.
To use Last Number Redial:
1. Lift the handset.
or
2. Press a Line (DN) Key.
or
Press the Line (DN) Key twice.
The last number you dialed is
automatically redialed.
Note: On Meridian SL-100, press the Octothorpe Key twice.
2498
Goodbye
RingAgn
2498
2498
2498
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6
Your Telephone Call Features
Use Ring Again
Use the Ring Again feature when you dial a number and receive a busy tone or
no answer. The Ring Again feature lets you know when the person you dialed is
available or has used their telephone. The feature notifies you when to redial your
party. The Ring Again feature automatically redials the number.
To use Ring Again:
1. Dial a number and receive a busy tone
or no answer.
2. Press the Ring Again Key.
/
or
3. Press the Goodbye Key.
or
Replace the handset.
Note: When the number you want to reach
is available, or the person has re-used
their set, you hear the Ring Again tone.
4. Lift the handset.
5. Press the Ring Again Key.
To cancel Ring Again before
notification:
Press the Ring Again Key a second time.
RingAgn
Goodbye
RingAgn
RingAgn
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7
Your Telephone Call Features
Use Hot Line
The network administrator can program a Hot Line Key that allows you to dial a
specific number automatically. The network administrator can apply other features
to the Hot Line, such as Call Redirection, so that the Hot Line call is answered by a
person—not a mail box.
To use Hot Line:
Press the Hot Line Key. The Hot Line Key
automatically dials the number.
Note 1: If your main Line (DN) is a Hot Line, lift the handset. The Hot Line Key dials the
number automatically.
Note 2: On the Meridian SL-100, the Automatic Line (AUL) feature is the same as the Hot
Line feature.
Use Speed Call
The Speed Call feature allows you to automatically dial frequently called numbers
by entering a one, two, or three digit code. Contact your network administrator to
determine the capacity of your Speed Call list.
A telephone designated as a Speed Call Controller can program or edit the Speed
Call list. This feature must be enabled by your network administrator.
To store a Speed Call number:
1. Press the Speed Call Key.
The triangular icon flashes, which
indicates it is in programming mode.
2. Dial a one, two, or three digit code
and associated telephone number
when the phone prompts.
Note: Dial the access code (if required),
internal, external, or long-distance
telephone number.
3. Press the Speed Call Key again to save
the code and number. The flashing
icon turns off.
HotLine
SpcCtlr
SpcCtlr
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8
Your Telephone Call Features
To make a Speed Call:
1. Lift the handset.
2. Press the Speed Call Key.
3. Dial the Speed Call code assigned to
the telephone number.
SpcCtlr
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