Nortel i2002 User manual

Meridian 1, Succession 1000, Succession 1000M
Succession 3.0 Software
i2002 Internet Telephone User Guide
Title page

3
Revision history
Revision history
October 2003 Standard 2.00. This document is up-issued to support
Succession 3.0 Software.
November 2002 Standard 1.00. This document is issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.

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Contents
Contents
i2002 Internet Telephone 7
Features................................................................................................ 7
Your i2002 Internet Telephone’s controls 8
i2002 Internet Telephone display 11
Install your i2002 Internet Telephone 12
Your i2002 Telephone Option menu 14
Adjust volume...................................................................................... 15
Adjust Screen contrast.......................................................................... 17
Select a language ................................................................................ 18
Select Date/Time format....................................................................... 18
Display diagnostics.............................................................................. 19
Local Dialpad Tone.............................................................................. 19
Choose Ring type................................................................................. 20
Enable OnHook Default Path ................................................................ 20
Change Feature Key Label.................................................................... 21
Set Information .................................................................................... 22
Call features 23
Make a call 24
Make a call while on-hook ................................................................... 24
Make a call while off-hook ................................................................... 24
Use Handsfree calling .......................................................................... 25
Use the Corporate Directory ................................................................. 26
Use Predial.......................................................................................... 28
Use Auto Dial...................................................................................... 29
Activate Ring Again............................................................................. 30
Redial last number called ..................................................................... 31
Use Speed Call.................................................................................... 31

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Contents
Make a System Speed Call................................................................... 32
Use Hot Line........................................................................................ 32
Make an Intercom call.......................................................................... 33
Answer a call 34
While on an active call 35
Place a call on hold ............................................................................. 35
Transfer a call ..................................................................................... 35
Use Timed Reminder Recall .................................................................. 36
Use Attendant Recall............................................................................ 37
Use Call Park ...................................................................................... 37
Record a Calling Party Number ............................................................ 39
Display incoming calls ......................................................................... 39
Trace a Malicious call .......................................................................... 40
Incoming calls 41
Activate Automatic Answerback............................................................ 41
Activate Call Pickup............................................................................. 41
Use Call Waiting................................................................................. 42
While you are away from your desk 44
Use Call Forward ................................................................................ 44
Use Internal Call Forward..................................................................... 45
Use Remote Call Forward..................................................................... 45
Secure your telephone ......................................................................... 47
Talk with more than one person 49
Use the Call Join feature....................................................................... 49
Set up a Conference call ...................................................................... 49
Use the Conferee selectable display and disconnect feature .................... 50
Use Group Call ................................................................................... 51
Work without interruption 53
Activate Make Set Busy ........................................................................ 53

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Contents
Additional call features 54
Auto Dial Transfer feature .................................................................... 54
Use the Buzz signal.............................................................................. 54
Use Call Page Connect to make an announcement ................................. 55
Use Centrex/Exchange Switchhook Flash .............................................. 55
Charge a call or Charge a Forced call................................................... 56
Use Enhanced Override feature ............................................................ 58
Use Forced Camp-on feature ................................................................ 58
Override a busy signal......................................................................... 59
Use Privacy Release ............................................................................. 60
Use Radio Page................................................................................... 60
Use Voice Call..................................................................................... 62
Additional features 63
Virtual Office....................................................................................... 63
Succession Branch Office ..................................................................... 68
Hospitality features 70
Set Automatic Wake-Up....................................................................... 70
Activate Message Registration............................................................... 71
Use Maid Identification ........................................................................ 72
Display Room Status ............................................................................ 73
Flexible Feature Codes (FFCs) 75
Terms you should know 76
Index 80

7
i2002 Internet Telephone
i2002 Internet Telephone
This document describes i2002 features and how to use the i2002 Internet Telephone.
The i2002 Internet Telephone brings voice and data to the desktop by connecting
directly to a LAN through an Ethernet connection.
Note 1: Not all features are available on all telephones. Consult your network
administrator to verify which features are available for your use.
Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) keys dis-
play beside the label. Soft Feature keys display directly below the label.
Features
The i2002 Internet Telephone supports the following features:
• Four Programmable Line (DN)/Feature Keys (self-labeled)
• Four Soft Keys (self-labeled) providing access to ten features
• Large multi-field LCD display
• Wideband-compatible speakerphone
• Headset jack with On/Off key
• Volume control bar for adjusting ringer, speaker, handset, and headset
• Six specialized fixed keys:
— Quit
— Directory
— Inbox (Message)
— Shift (reserved for future feature development)
— Services
— Expand to PC (reserved for future development)
• Call processing fixed keys:
— Hold
— Goodbye
— Handsfree
— Mute
• Automatic IP address
• Hearing-aid compatibility

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Your i2002 Internet Telephone’s controls
Your i2002 Internet Telephone’s controls
Use the Volume Control to adjust the
volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features. Press the
right side of the rocker bar to increase
volume, the left side to decrease volume.
Use the Goodbye key to terminate an active
call.
Press the Headset key to answer a call using
the headset or to switch a call from the
handset or Handsfree to the headset.
A steady LCD light beside a Line (DN) key
indicates the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
LED
Handsfree Key Volume
Control Bar
Headset
Mute
LED
Directory
Quit
Inbox (Message)
Expand to PC
Services
Navigation Keys
Shift
Message Waiting Light/
Incoming Call Indicator
Soft Keys
(self-labeled)
Goodbye
Hold
Programmable Line (DN)/
Feature Keys (self-labeled)
Speaker
LED
552-ITG0010
2498

9
Your i2002 Internet Telephone’s controls
Press the Hold key to put an active call on
hold. Press the Line (DN) key beside the
flashing to return to the caller on hold.
Press the Speaker key to activate handsfree.
The speaker LED lights to indicate when
handsfree is active.
The Expand to PC key is a fixed key that is
reserved for future development.
Press the Inbox (Message) key to access
your voice mailbox.
Note: On the 3900 telephone series, the
Messages key corresponds to the Inbox
(Message) key.
The Shift key is a fixed key that is reserved
for future feature development.
Press the Directory key to access directory
services.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to a two-way
conversation. The Mute key applies to
Handsfree, Handset, and Headset
microphones. The Mute LED flashes when
the Mute option is in use.
Use the Navigation keys to scroll through
menus and lists in the display area.
Press the Quit key to end an active
application. Pressing the Quit key does not
affect the status of the calls currently on your
telephone.

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Your i2002 Internet Telephone’s controls
Press the Services key to access the
following items:
• Telephone Option:
- Volume Adjustment
- Contrast Adjustment
- Language
- Date/Time Format
- Display diagnostics
- Local Dialpad Tone
- Ring type
- OnHook Default Path
- Change Feature key Label
- Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Branch Office is configured)
The Primary Directory Number (DN) keys
are the Line/Feature keys located at the sides
of the upper display area. When you pick up
the handset, the line associated with this key
can support a call.
Note: Although you can have additional DN
keys assigned to your telephone, there is
only one Primary DN.
Press the More.. key to access the next layer
of Soft Feature (self-labeled) keys.
Programmable Line (DN)/Feature Keys
(self-labeled) are configured for various
features on the telephones.
Soft Keys (self-labeled) are located below
the display area. The LCD label above the
key changes, based on the active feature.
Note: A triangle appears before a key label
indicates that the key is active.
2498
More..
CallWait
FWD
FWD

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i2002 Internet Telephone display
i2002 Internet Telephone display
This section summarizes the display features of the i2002 Internet Telephone. The
Idle display is shown in the figure below.
The i2002 telephone has two display areas:
•The upper display area provides line and feature key status and
contains single line information for items such as party and set
information.
•The lower display area provides feature key labels.
Auto Dial Auto Dial
Auto Dial 2637
Programmable Line DN/
Feature Keys (self-labeled)
Date/time display
Call party info
Feature Status info
Options info
Directories info Nortel Networks
Jan 31 5:54pm
Soft Keys
(self-labeled)
Navigation Keys
553-ITG0011

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Install your i2002 Internet Telephone
Install your i2002 Internet Telephone
Connect the i2002 telephone components
1. Connect one end of the handset cord to the handset jack
(identified with a handset icon) on the back of the telephone
and the other end to the jack on the handset.
2. Choose one of the following connections:
a. For a telephone not sharing a LAN access with a PC,
connect one end of the CAT-5 line cable to the LAN
ethernet port located on the back of the telephone
(identified with a LAN icon). The other end of the
CAT-5 line cable plugs into the IP network.
b. For a telephone sharing a LAN access with a PC,
connect one end of the CAT-5 line cable to the LAN
ethernet port located on the back of the telephone
(identified with a LAN icon) and the other end to the IP
network. Insert a second CAT-5 line cable into the PC
ethernet port located on the back of the telephone
(identified with a PC icon) and the other end into the
computer's Ethernet port.
3. Contact your installation technician for the proper power
option. This telephone can be powered by an AC adapter or
over a LAN.
4. Thread the cord around the strain relief, retaining hook, and
channel provided for a secure power connection.
5. Secure the telephone footstand to the telephone base. Use
the angle grip on the top back of the telephone to change
position.
CAUTION
Damage to Equipment
Do not plug the i2002 Internet telephone into
an ISDN connection. This results in severe
damage to the i2002 telephone. Consult your
system administrator to ensure that you plug
your set into a 10/100BaseT Ethernet jack.

13
Install your i2002 Internet Telephone
i2002 Ethernet port connections
Network
Ethernet
PC
Ethernet

14
Your i2002 Telephone Option menu
Your i2002 Telephone Option menu
The i2002 Internet Telephone Services menu lists the following menus:
•The Telephone Option menu enables you or your Network
Administrator to configure telephone preferences.
•The Virtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an i2002 Internet Telephone class of service
is set for Virtual Office and Branch Office.
The Telephone Option menu offers the following options:
Note: The ellipses (...) appears after an option item to indicate a sublist.
To use the Telephone Option menu:
1. Press the Services key.
2. Using the Navigation keys to move up
and down through the Services Menu,
highlight Telephone Option.
3. Press the Select key.
4. Use the Navigation keys to scroll
through the list of customizable options.
5. Highlight a feature to adjust (for
example, Language).
Contrast adjustment
Volume adjustment...
Language...
Local Dialpad Tone
Change Feature key label
Ring type...
Date/Time format...
Display diagnostics
OnHook Default path Set Information
Telephone Option
S
e
l
ect
Language...

15
Your i2002 Telephone Option menu
6. Press the Select key. The display
provides information required to adjust
your selection.
or
7. Choose one of the following:
a. Press the Select key to save changes
and return to the Telepho ne Option
menu.
b. Press the Quit key to keep existing
settings.
Adjust volume
After selecting Volume adjustment... from the Telephone Option menu, choose
Ringer, Handset, or Handsfree for volume adjustment.
To adjust Ringer volume:
1. Select Ringer from the Volu me menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
S
e
l
ect
S
e
l
ect
Q
u
i
t
Ringer
Lower
Higher

16
Your i2002 Telephone Option menu
To adjust Handset listen volume:
1. Select Handset listen from the
Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
To adjust the Handsfree listen
volume:
1. Select Handsfree listen from the
Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
To adjust the Headset listen volume:
1. Select Headset listen from the Volume
menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
Handset listen
Lower
Higher
Handsfree listen
Lower
Higher
Headset listen
Lower
Higher

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Your i2002 Telephone Option menu
b. Press the Quit key to keep existing
settings.
To adjust the Buzzer volume:
1. Select Buzzer from the Volume menu.
or
2. Press Lower to decrease volume,
Higher to increase volume.
3. Choose one of the following:
a. Press the Select key to save the
volume level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Adjust Screen contrast
The Screen contrast option adjusts the telephone’s display contrast. After selecting
Contrast Adjustment from the Telephone Option menu:
or
1. From the Contrast screen, press Lower
to decrease display contrast level,
Higher to increase display contrast
level.
2. Choose one of the following:
a. Press the Select key to save the
contrast level and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Buzzer
Lower
Higher
Lower
Higher

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Your i2002 Telephone Option menu
Select a language
The display is available in multiple languages. After selecting Language... from the
Telephone Option menu:
1. Using the Navigation keys, highlight
the desired language (for example,
German [Deutsche]).
2. Choose one of the following:
a. Press the Select key to save the
language and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Select Date/Time format
There are several Date/Time formats. Formats are based on the 12-hour and the
24-hour clock. After selecting Date/Time format... from the Telephone Option
menu:
1. Using the Navigation keys, highlight
the desired format. Sample formats
appear on the upper right side of the
display area.
2. Choose one of the following:
a. Press the Select key to save the
format and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Deutsche
S
e
l
ect
S
e
l
ect

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Your i2002 Telephone Option menu
Display diagnostics
The Display diagnostics option tests the telephone’s display screen and indicator
lights. After selecting Display Diagnostics from the Telephone Option menu:
1. Using the Navigation keys, scroll
through the list to view display
capabilities.
2. Press the Quit key to return to the
Telephone Option menu.
Local Dialpad Tone
The Local Dialpad Tone option enables a pressed telephone dial key to produce
Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After
selecting Local Dialpad Tone from the Telephone Option menu:
1. Using the Navigation keys, highlight
one of the following dial pad ring tones:
a. None to disable all tones.
b. Short Click to enable a single tone
for all keys.
c. DTMF to turn on a separate DTMF
tone for each key.
2. Choose one of the following:
a. Press the Select key to save the tone
selection and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
S
e
l
ect

20
Your i2002 Telephone Option menu
Choose Ring type
The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from
the Telephone Option menu:
1. Using the Navigation keys, highlight
one of the ring types.
2. Press the Play key to sample the ring
tone.
3. Choose one of the following:
a. Press the Select key to save the ring
type and return to the Telephone
Option menu.
b. Press the Quit key to keep existing
settings.
Enable OnHook Default Path
When the set is on-hook, the OnHook Default Path option enables a Headset or a
Handsfree connection. After selecting the OnHook Default Path from the
Telephone Option menu:
or
1. From the OnHook Default Path screen,
choose one of the following:
a. Press the handsfree enable option.
b. Press the headset enable option.
2. Choose one of the following:
a. Press the Select key to save the
default path and return to the
Telephone Option menu.
b. Press the Quit key to keep existing
settings.
Ring type 3
Play
S
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ect
h
an
d
s
f
ree ena
bl
e
headset enable
Select