Oki C910 User manual

How to remove
Jammed Paper
Rev.1
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



This document explains how to clear them quickly and simply.
If prinng mulple pages (or copies), do not assume that having cleared an obvious sheet, others will not
also be stopped somewhere along the path. These must also be removed in order to clear the jam fully
and restore normal operaons. Please remove jammed paper carefully so that it doesn’t tear.
However, if it does please ensure that no parts of paper are le inside the printer.
Check the error code displayed on the panel and remove the jammed paper by following the procedures
described in this document.
Paper Jams
Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper
path through the printer. When a jam occurs, the printer immediately stops and the ATTENTION LED on
the Operator Panel informs you of the event.
For example:

NOTE: The model shown may look dierent from your
printer however the basic principles are the same.


WARNING!
If the printer has been powered on recently, the fuser will be hot. This area is
clearly labelled. Do not touch.
Duplex Multi Purpose Tray/
Side cover
Inside Paper Trays
Error codes and Location
Refer to the table below to nd the locaon of the paper jam
  
370 Duplex Unit 4
371 Duplex Unit 4
372 Duplex Unit 4
373 Duplex Unit 4
380 Side Cover 6
381 Inside Printer 6
382 Inside Printer 6
383 Inside Printer/Duplex Unit 4/6
384 Inside Printer 6
390 Mul Purpose Tray 9
391 Paper Tray 1 10
392 Paper Tray 2 10
393 Paper Tray 3 10
394 Paper Tray 4 10
395 Paper Tray 5 10
400 Paper Size Error 10
401 Mul Sheets Error 10
Automac Document Feeder (ADF) 11

When you can see the boom edge
When you can’t see the top or the boom
edge
4. Close the cover.
5. Lower the duplex lever and pull out the duplex
unit holding the lever.

A paper jam has occurred in the Duplex Unit.
1. If a Finisher unit is aached to your printer
unit, press the lever to separate the Finisher unit
from the printer.
2. Push the duplex cover release buon (1) in
the direcon of the arrow and open the cover
(2).
3. Carefully remove any jammed paper.
When you can see the top edge


6. The duplex is in two secons, Front Top Cover
(A) and Rear Top Cover (B). Follow the
instrucon below to remove the jammed paper.
7. To unlock the duplex front cover, grip the
cover in the middle and push it inwards unl the
notch slides out from the locking posion.
8. Li up the cover and remove any jammed
paper. Then lower the front top cover and slide
it back into the locking posion.
9. To unlock the duplex rear cover, grip the
cover in the middle and push it inwards unl
the notch slides out from the locking posion.
Li up the cover and remove any jammed
paper.
10. Close and lock the rear top cover then
push the duplex unit back into posion.
11. If the Finisher was detached to gain access
to the duplex unit, replace the Finisher unit.


1. Pull the handle at the side of the scanner unit
and raise it up.
2. Li the handle (1) up to open the printers top
cover (2).
3. Grip the image drum handle and squeeze ght
to unlock the image drum basket.
4. When you hear a click the basket can be
carefully lied up.
5. Carefully remove any paper from the belt.

A paper jam has occurred inside the printer or failed to
exit completely from the printer.


9. If paper is jammed near the paper exit, open
the face-up stacker(1) then the inside side cover
(2).
10. Remove the jammed paper.
11. Close the inside side cover (1) and the
face-up stacker (2).
6. If paper is jammed in the fuser unit, push the
lock lever in the direcon of the arrow (1) to
release the unit. Then holding onto the handle
(2), li the fuser unit out of the printer and place
it on a at surface.
7. Li the blue lock levers at each end of the
fuser unit to remove the jammed paper. Push
down the two lock levers.
8. Return the fuser unit back into the printer (1)
and push down the lock lever (2)


12. Lower the image drum basket into posion
and check it is locked.
13. Close the top cover and ensure it is latched
closed.
14. Lower the scanner unit.



A paper jam has occurred near the Mul Purpose Tray.
1. If in use, close the Mul Purpose Tray.
2. Li the release lever up and pull open the side
cover.
3. Carefully remove the jammed paper.
4. Close the side cover.
5. The Mul Purpose Tray can be opened again
once all paper jams have been removed.
9

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A paper jam has occurred while feeding paper from a paper tray.
1. Check the paper in the tray, or the printer for a
mul-feed or incorrect size of paper.
NOTE: The following instrucons show how
to remove jammed paper from Paper Tray 1
however the basic principles are the same for
Tray 2, 3 and 4.
2. Squeeze the catch on Paper Tray 1 and open
the side cover.
3. If the paper guide has become detached from
the side cover, pull it down towards the side
cover unl it slots into place.
4. Carefully remove the jammed paper.
5. Put the paper guide back into posion and close
the side cover.
NOTE: Ensure all paper is undamaged, stacked
properly and the paper guides are properly
posioned against the edges of the paper stack.
10


A paper jam has occurred in the scanner
1. Press down the ADF release buon and open
the front cover.
2. Gently remove the jammed paper.
3. If the edge of the document cannot be seen in
the ADF unit, li the document cover up.
4. Pull the release buon (1) in the direcon of
the arrow and remove the jammed paper (2).
5. Lower the document tray and close the ADF
cover.
11