Orbea eMX Series 2019 User manual

BLUE PAPERS
eMX
TECHNICAL MANUAL

TECHNICAL MANUAL BLUE PAPERS eMX2 | ORBEA ORBEA | 3
INDEX
GEOMETRY & ERGONOMY 4
COMPATIBILITY 5
PARTS AND HARDWARE 6
TECH SPECS 12
PARTS & HARDWARE 15
INSTRUCTIONS 19
IWOK TRIO BUTTON 24
SOFTWARE 29
X35 MAINTENANCE 30
FRAME AND MATERIAL 32
ORBEA WARRANTY 34
ADDITIONAL INFORMATION 35

TECHNICAL MANUAL BLUE PAPERS eMX4 | ORBEA ORBEA | 5
SIZE 24
1 - SEAT TUBE (C-T) 300
2 - TOP TUBE (EFF) 562
3 - HEAD TUBE 110
4 - CHAINSTAY 400
5 - BB HEIGHT 270
6 - BB DROP 30
7 - WHEELBASE 998
8 - HEAD ANGLE 71º
9 - SEAT ANGLE 72º
10 -STANDOVER 656
11 - REACH 394
12 - STACK 518
13 - FORK LENGTH 418
14 - RAKET 35
15 - TRAIL LENGTH 66
GEOMETRY & ERGONOMY
HEIGHT (CM)HEIGHT (in) SIZE
135-155 53.1”-61.1” 24
COMPATIBILITY
FRAME MATERIAL ALUMINIO 6061
SIZES 1 (24”)
REAR DROPOUTS STANDARD 135MM X 10MM / 12MM AXLE NUTS AND ALIGNING WASHERS
SEATPOST DIAMETER 2 7, 2M M
MAX. SEATPOST INSERT 250MM
MIN. SEATPOST INSERT 100MM
SEATCLAMP DIAMETER 31.8MM
DROPPER SEATPOST COMPATIBLE NO
FORK TRAVEL 80MM
HEADSET 1 1/8 SEMI INTEGRATED WITH STEERING STOPPER
BOTTOM BRACKET BSC 68MM-1,37”
FRONT DERAILLEUR N/A (1X ONLY)
MAX CHAINRING SIZE 32T ONLY
BRAKES DISC BRAKE ONLY / FLAT MOUNT (140) WITH POSTMOUNT
ADAPTER (160)
MAX ROTOR SIZE REAR 160MM
WHEEL SIZE 24”
MAXIMUN TYRE SIZE 24 X 2,6
BOTTLE CAGE MOUNT 1 (DOWNTUBE)
KICKSTAND OPTION NO
CABLING INTERNAL (IN DOWNTUBE, FULL HOUSING) / EXTERNAL (ON
CHAINSTAYS, FULL HOUSING)
ELECTRONIC SHIFTING
COMPATIBLE NO
MUADGUARD COMPATIBILTY NO
REAR RACK COMPATIBILTY NO

TECHNICAL MANUAL BLUE PAPERS eMX6 | ORBEA ORBEA | 7
PARTS & HARDWARE
COMPONENTS LIST
7
6.3
6.3
6.2
6.1
5.1 5.2
10
8
6.4
9
05 KIT Nº: Y0000110
EMX24 CABLE GUIDE KIT TOOL RECOMM. TORQUE
5.1
CABLE GUIDE DOUBLE CLIP BB LEFT
WAHSER 10X5X1
BOLT M5X8 Allen 3mm 2,5-3Nm
5.2
CABLE GUID SINGLE CLOSED BB RIGHT
WASHER 10X5X1 (X3)
BOLT M5X8 Allen 3mm 2,5-3Nm
5.3
CABLE GUIDE CLIP SINGLE LEFT CHAINSTAY
CABLE GUIDE SINGLE CLOSED LEFT CHAINSTAY
WASHER 10X5X1
BOLT M5X10 Allen 3mm 2,5-3Nm
5.4
CABLE GUIDE CLIP SINGLE LEFT CHAINSTAY
ARANDELA 10X5X1
TORNILLO M5X10 Allen 3mm 2,5-3Nm
5.5
CABLE GUIDE CLIP SINGLE LEFT CHAINSTAY
WASHER 10X5X1
BOLT M5X10 Allen 3mm 2,5-3Nm
5.4
5.5
5.3
11
6
5.1 5.2
06 KIT Nº: Y0000108
BOLT KIT EMX 24 TOOL RECOMM. TORQUE
6.1 COUNTERSUNK BOLT BB LID L25 M5x5 Allen 3mm 2,5-3Nm
6.2
BOLT BB LID-BATTERY-FRAME M5X15 Allen 3mm 2,5-3Nm
WASHER 10X5X1
6.3
BOLTS BATTERY -FRAME M5X10 (X2) Allen 3mm 2,5-3Nm
WASHER 10X5X1 (X2)
6.4 GRUBSCREW PASS SENSOR M4X10 Allen 2mm 1-2Nm
BOLTS BOTTLE HOLDER M5X10 (X2) Allen 3mm 2,5-3Nm
07 KIT Nº: Y0000109
GROMMET KIT EMX24 TOOL RECOMM. TORQUE
GROMMET DT LEFT BRAKE-GEAR-TRIO SCOTTED 30X10
GROMMET DT RIGHT BLIND 30X10
GROMMET ST BLIND 22X8

TECHNICAL MANUAL BLUE PAPERS eMX8 | ORBEA ORBEA | 9
08 KIT Nº: 11160734
SEATPOST CLAMP TOOL RECOMM. TORQUE
SEATPOST CLAMP 31.8 BLACK Allen 4mm 5-6Nm
02 KIT Nº: 15430169
DERAILLEUR HANGER TOOL RECOMM. TORQUE
GAIN V4 DERAILLEUR HANGER
03 KIT Nº: 11100474
X35 MOTOR CABLE PROTECTOR TOOL RECOMM. TORQUE
X35 MOTOR CABLE PROTECTOR V2
04 KIT Nº: Y0000113
ROTOR BOLTS KIT TOOL RECOMM. TORQUE
REAR ROTOR BOLT M5X6 Torx 25 (X6) 4Nm
01 KIT Nº: Y0000114
X35 AXLE NUTS KITS TOOL RECOMM. TORQUE
M12 AXLE NUTS (X2) Allen 8mm 18-25Nm
AXLE ALIGNING WASHER (X2)
10 KIT Nº: 11160033
PROTECTOR BASE TOOL RECOMM. TORQUE
CLEAR CHAINSTAY PROTECTOR STICKER
11 KIT Nº: 14030202
HEADSET TOOL RECOMM. TORQUE
1 1/8 STRAIGHT SEMI-INTEGRATED BLOCK LOCK (WITH STEERING
STOPPER)
09 KIT Nº: Y0000112
KIT BB LID EMX24 TOOL RECOMM. TORQUE
BATTERY BB LID
COUNTERSUNK BOLT L25 M5x5 Allen 3mm 2,5-3Nm
BOLT BB LID-BATTERY-FRAME M5X15 Allen 3mm 2,5-3Nm
WASHER 10X5X1
1
1
4
3
2

TECHNICAL MANUAL BLUE PAPERS eMX10 | ORBEA ORBEA | 11
PARTS & HARDWARE
X35 OF EBIKEMOTION
PART DESCRIPTION PART NUMBER
1 BATTERY CHARGER X35 (WITHOUT MAINS CABLE) 11200491
MAINS CABLE UE 11200475
MAINS CABLE UK 11200475
MAINS CABLE US 11200493
MAINS CABLE AUS 11200489
2 UPDATE GCU-USB CABLE (DEALERS ONLY) 90000031
3 EBIKEMOTION RANGE EXTENDER
4 X35 CHARGING POINT A/B TYPE (SQUARE CONNECTOR) 11200477
X35 CHARGING POINT C TYPE (ROUND CONNECTOR) 11200523
5 IWOK TRIO HANDLEBAR SWITCH. A/B TYPE (SQUARE CONNECTOR) 11200470
IWOK TRIO HANDLEBAR SWITCH. C TYPE (ROUND CONNECTOR) 11200525
6 X35 INTERNAL BATTERY (ONLY AS REPLACEMENT OPTION THROUGH DEALER)
7 PASS RPM SENSOR 11200524
8 X35 DRIVE UNIT (ONLY AS REPLACEMENT OPTION TRHOUGH DEALER)
9 X35 M12 ALIGNING WASHERS AND AXLE NUTS KIT Y0000114
10 X35 MOTOR CABLE PROTECTOR 11100474
11 X35 MAGNETIZED LOCKRING 11100478
12 X35 LIGHTS CABLE (F1000mm R2000mm) A/B TYPE (SQUARE CONNECTOR) 11200485
X35 LIGHTS CABLE (F1000mm R2000mm) C TYPE (ROUND CONNECTOR) 11200526

TECHNICAL MANUAL BLUE PAPERS eMX12 | ORBEA ORBEA | 13
BATTERY
CAPACITY: 245W/H
VOLTAGE: 36V
WEIGHT 1,5KG
CHARGE BALANCED
PANASONIC 18650GA 10S/2P LITHIUM CELLS
CAN BUS COMPATIBLE
INTEGRATED SMART ENGINE MANAGEMENT SYSTEM
ESTIMATED REGULAR USE LIFE SPAM: 5 YEARS
300 CYCLES: 80% CAPACITY
800 CYCLES: 60% CAPACITY
LIGHT COMPATIBILTY YES.
NEEDS EBIKEMOTION LIGHTS CABLE
COMPATIBLE LIGHTS
6V 4W BARE CABLE CONNECTION
MOTOR
EBIKEMOTION X35 3 PHASE BRUSHLESS
POWER: 250W
VOLTAGE: 36V
MAX TORQUE: 40Nm.
RATIO: 14:1
FREEHUB STANDARD: SHIMANO SPLINE 11 SPEED
INTERNAL SPEED SENSOR
MAX SPEED: 25KPH (EU), 20MPH (US)
WEIGHT: 2.1KG
32 SPOKES
AXLE: 12mm. LOCK-ON NUTS AND ALIGNING WASHERS
TECHS. SPECS
X35 OF EBIKEMOTION
RPM SENSOR
PASS SENSOR (IN RIGHT DROPOUT)
SENSOR MAGNET
MAGNETIZED CASSETTE LOCKRING
CONTROLLER
EBIKEMOTION X35 IWOK TRIO
SYSTEM´S ON/OFF SWITCH
LIGHTS SWITCH
CHANGE BETWEEN 3 ASSIST MODE
WALK ASSIST
VIBRATE FUNCTION
CLAMP DIAMETER: 22.2mm
CHARGER
EBIKEMOTION X35
110-220V AC 50-60Hz
42V-2A
X35 SPECIFIC LOCKRING CONNECTOR
EU,US,UK,AUS MAINS CABLE
EXTERNAL BATTERY (OPTIONAL)
CAPACITY: 208W/H
VOLTAGE: 36V
DISCHARGE: 2A
WEIGHT: 2KG
WATERPROOFNESS RATING
IP57
PHONE COMPATIBILITY (EBIMEMOTION APPS)
BLUETOOTH BLE 4.1 MINIMUM
ANDROID 8.0 OPERATING SYSTEM MINIMUN
IPHONE 4S MINIMUM
ANT+ COMPATIBLE: NO
CHARGIN POINT
EBIKEMOTION X35
2A CHARGING RATE
RUBBER SEALING

TECHNICAL MANUAL BLUE PAPERS eMX14 | ORBEA ORBEA | 15
TECHS. SPECS
X35 OF EBIKEMOTION
PARTS & HARDWARE
X35 FRAME / SYSTEM CROSSSECTION
The ebikemotion X35 system has gone through 3 different versions.
The functionaly of the system is the same on these 3 iterations. Howe-
ver, the battery and the components use different connectors. Please
check what version of the X35 system your bike uses before ordering
any component to make sure the part ordered matches the system
installed on your bike.
The motor cable connector remains unchanged throughout all versions.
Type A battery: All components except for the motor use a square connector
Type B battery: Same as Type A except for the PASS Sensor connector becoming round
Type C battery: The connectors on all components become round
Check the connector on the component you want to replace before ordering.
The version of the system your bike uses can be known by checking the connector on
the component you are about to replace or by opening the bottom bracket cover lid and
checking the PASS sensor and charging point connectors:
PASS and charging point connector are square: Type A battery
PASS sensor connector is round and charging point connector is square: Type B battery
Both connector are round: Type C battery
IWOK TRIO
LIGHT (OPTIONAL)
BATTERY
MOTOR X35
PAS SENSOR
(CHAINSTAY RIGHT)
CHARGING
PORT
ADHESIVE
3MM
METAL PLATE

TECHNICAL MANUAL BLUE PAPERS eMX16 | ORBEA ORBEA | 17
Freno trasero
Cambio
PARTS & HARDWARE
X35 CABLING
PARTS & HARDWARE
BRAKES AND DERAILLEUR CABLING
IWOK TRIO
CHANGE
BACK BRAKE
PASS
SENSOR
MOTOR
CABLE

TECHNICAL MANUAL BLUE PAPERS eMX18 | ORBEA ORBEA | 19
PARTS & HARDWARE
ACROS BLOCKLOCK HEADSET
INSTRUCTIONS
PAS SENSOR ASSEMBLY
1
Horquilla girada E MX 24
Revisión: 1
ORBEA All Rights Reserved

El sistema de bloqueo en la dirección Acros Blocklock evita
que la horquilla dañe el cuadro.
The Acros BlockLock headset with steering limiters stops
the top part of the fork´s crown from contacting the down-
tube in extreme steering positions.
When replacing the headset, always use original com-
ponents. The use of headsets without steering stoppers
might resolve in damage to the frame if the fork contacts
the downtube.
The distance between the PAS sensor and the eBikemo-
tion lock-ring must be smaller than 3mm in order for an
optimal RPM reading.

TECHNICAL MANUAL BLUE PAPERS eMX20 | ORBEA ORBEA | 21
INSTRUCTIONS
REAR WHEEL ASSEMBLY / DISMANTLING
1/ Place the wheel in the frame, making sure the power
cable stays between the chainstay and seat stay (g.1) for
a easy connection later on.
2/ Place the anti-rotation whasers in both axle ends and
tighten the M2 nuts with an 8 Allen key at the right torque
(Min. 18Nm/ max. 25Nm.)
M12 NUT
CONECTOR
01 02
03
ANTI-ROTATION WASHER
INSTRUCTIONS
SCREW TYPE FOR BATTERY AND DISCS
Only use the screws provided in order to x the battery
and the bottle cage to the frame and the disc brakes to
the motor. The usage of longer screws can damage the
components.
M5x10 Gain Alloy, Optima y eMX24
M5x15 Gain Carbon
M5x10
M5x10
M5x10 Gain Alloy, Optima y eMX24
M5x15 Gain Carbon
M5x15 Gain Alloy, Optima y eMX24
M5x10 Gain Carbon
M5x8

TECHNICAL MANUAL BLUE PAPERS eMX22 | ORBEA ORBEA | 23
INSTRUCTIONS
FLAT MOUNT-POST MOUNT /
REAR DISC INSTALLATION
INSTRUCTIONS
PASS SENSOR INSTALATION
THE REAR DISC BRAKE MUST BE INSTALLED
WITH SPECIFIC M5X6 TORX SCREWS.
140MM FLAT MOUNT TO
160MM POST MOUNT REAR CALIPER ADAPTER
1/ Place the sensor in the specic whole in the inner side
of the drop-out, inserting the pivot it´s housing.
2/ Then, x it with the setscrew (M4x10) Included in
Y0000108

TECHNICAL MANUAL BLUE PAPERS eMX24 | ORBEA ORBEA | 25
IWOK TRIO BUTTON
OPERATING INSTRUCTIONS
1 TURNING ON AND OFF
THE BICYCLE’S ELECTRICAL SYSTEM
2 CHANGING THE LEVEL OF ASSISTANCE
Short press the button and the RGB LED will blink, indi-
cating the current assistance mode. If you short press it
again while the LED is blinking, you will change the assis-
tance level cyclically.
3 TURNING ON/OFF THE LIGHTS
Long press the button A. The LED will light up in yellow to
conrm you want to turn on/off the lights.
5 BLUETOOTH PAIRING
AND NOTIFICATIONS
When the bicycle is turned on, the system automatically
connects to the closest telephone with an activated Blue-
tooth® connection. The connection or disconnection is
conrmed when the LED lights up briey in BLUE.
If you receive a notication (call, etc.) on your telephone
while connected via Bluetooth®, the RBG LED will light up
in LIGHT BLUE for a few moments.
6 SYSTEM ERROR AND SPECIAL
MODES0
If the RGB LED remains lit in PINK the bike is in SAFE
MODE. Take it to your nearest store to diagnose the pro-
blem.
If the RBG LED blinks constantly in RED, there is an error
in the system. Connect your mobile terminal by Bluetoo-
th® to see a detailed description or visit an authorized
store for more information on the error. If the problem is
serious, the system may stop providing assistance.
The bicycle is in DEMO MODE and can only be ridden for
50 KM. This mode can only be deactivated by an authori-
zed store. The second blinking in this mode indicates the
current battery level.
4 WALK MODE
By pressing and holding down the B button, the LED will
ash WHITE, and the bicycle will advance at a constant
speed of 5km/h, as long as the button remains depressed.

TECHNICAL MANUAL BLUE PAPERS eMX26 | ORBEA ORBEA | 27
IWOK TRIO BUTTON
GENERAL LIGHT SCHEME AND MEANING
Top Button Demo Mode Battery Charge Level
Bottom Button System OK Assintance Level
Middle Button Safe Mode Assistance Levels
Led RGB Bluetooth Operation Turn on/off lights
System Start Notication Walk Mode
A F K
B G L
C H M
D I N
E J P

TECHNICAL MANUAL BLUE PAPERS eMX28 | ORBEA ORBEA | 29
IWOK TRIO BUTTON
LIGHT SCHEME WHEN CHARGING
SOFTWARE
APP FOR YOUR EMX
(FIND THE MANUALS IN WWW.EBIKEMOTION.COM)
Login to www.ebikemotion.com to view information on
your activities and your bike. You must use the same
account created on the ebikemotion® APP on your smar-
tphone. You can see the status of your e-bike, activities,
reports, location, report a theft, change owners and con-
sult online manuals.
Download the ebikemotion® APP to use your compati-
ble smartphone as an advanced interface. Remember to
download the maps from your telephone.
Connect the charger rst to a power outlet and then to the
charging port on the bicycle. The light on the iWoc® TRIO
will turn on automatically. While charging, the intensity of
the LED will vary cyclically, indicating by color the current
level of battery charge. The battery will be charged (>98%)
when the LED remains lit in white.

TECHNICAL MANUAL BLUE PAPERS eMX30 | ORBEA ORBEA | 31
X35 MAINTENANCE
BATTERY, POWER CABLE AND CHARGING
Battery temperature ranges
Charge: From 10ºC to 45ºC
Discharge (operation): From -20ºC
to 60ºC
Storage: From -20ºC to 50ºC
These ranges are set by the battery
cells manufacturer. It is recom-
mended to not store the battery in
temperatures below 0ºC. Using or
storing your battery in temperatures
below 0ºC may affect your battery´s
total capacity over time.
Storing your X35 equipped bike
for long periods of time.
When storing your bike for long pe-
riods of time, make sure the battery
level is above 80% charge. Low le-
vels of battery charge over a long
period may affect your battery´s total
capacity. A battery that is not being
used may lose its charge over time.
Check that your battery level never
drops below 10% to avoid affecting
its capacity. Ruotinely using your
battery to levels below 10% should
be avoided.
Charging time
Your ebikemotion x35 battery is equi-
pped with a Battery Management Sys-
tem that will stop the passing of current
to the battery once the charge is at
100%, avoiding damage to the cells.
However, it is recommended to not keep
your bike plugged in for more than 8
straight hours in case any damage to the
charging port enables current to keep
owing once the battery is at 100%
8h.
Max.
Do not insert metallic objects
in the charging point or any
of the components connec-
tors. This may cause damage
to the connectors, as well as
shortcircuit the system.
Always make the connec-
tions between components
in the right orientation to
avoid damaging the connec-
tors.
Storing your bike for long period of time on extreme tem-
perature and weather contitions may damage its electric
components.
Whasing your bike
Do not pressure wash your bike. This is detrimental to lu-
bricated mechanical parts on your bike.
The X35 system is sealed against rain or splashed, althou-
gh immersion in water and pressure washing might dama-
ge its components.
Your X35 is optimized to be used with lights with a maxi-
mun power demand of 6V/4W. Lights with a greater power
demand may drain your battery and/or give a system error.
RANGE
The ebikemotion X35 system and battery are designed to
achieve the best range available for a pedelec system of its
weight and dimensions. However, it is important to notice
that several factors can affect the ebike´s range and overall
performance of the battery:
*Rider´s weight
*Power delivery by the rider
*Use of the system´s assist modes
*Terrain (gradient and surface conditions)
*Tires (pressure and tread)
*Frame geometry (more upright geometries will be less
efcient)
*Temperature (extreme temperatures may affect negati-
vely the battery´s performance)

TECHNICAL MANUAL BLUE PAPERS eMX32 | ORBEA ORBEA | 33
FRAME AND MATERIAL
Orbea frames are carefully designed to be durable, ef-
cient, and easy to maintain. eMX tubes are stiff and light,
giving excellent steering precision and pedaling efciency.
EMX carbon frame is extremely resistant to corrosion, ma-
king it perfect for road. With only a minimum amount of
maintenance, it’s easy to keep your eMX in top condition.
1) KEEP YOUR EMX CLEAN
Washing your bike with mild soap and water will keep you
looking stylish and allow you to check the condition of the
frame and components. Don’t use high water pressure and
avoid spraying water into bearings or frame tubes. Citrus
degreasers are biodegradeable and do a great job of remo-
ving dirty grease from gears and chain.
2) KEEP YOUR EMX LUBED
Once your bike is clean, it’s a good time to put fresh lube
on the chain. Use only enough to get inside the links and
wipe off any excess because it will attract dirt. Headset
and pivot bearings should be inspected every few months
for smoothness and to ensure that the seals are intact and
lube is clean.
3) INSPECT YOUR EMX BEFORE YOU
RIDE
Do a quick check before every ride to make sure your bike
is in excellent condition. It is very common to discover
small issues at home that can become big problems on the
trail. CHAIN Is the chain dirty, noisy or dry? Clean and lube
your chain before riding. BRAKES Check your brakes to
make sure they are working correctly. Check for missing/
loose caliper and rotor bolts. TIRES Look for damage to
the sidewalls of your tires. Check and adjust tire pressu-
re. WHEELS Spin the wheels and look for wobbles, check
for loose or broken spokes. Check quick release levers
to make sure they are functioning properly. FRONT END
Stand over the saddle, pull on the brakes and rock the bike
back and forth. Feel for any play or knocking that might
indicate a loose headset, loose brake rotors or calipers, or
worn fork bushings.
TEST RIDE Take a quick ride up and down the street to
make sure your bike is shifting and braking properly. Lis-
ten for unusual noises.
AFTER A CRASH OR IMPACT
Falling is part of riding and it’s impossible to avoid minor
accidents. If you crash your eMX, please make sure you
are okay and seek medical attention if necessary. If you
are not injured, you should check your bike before con-
tinuing:
1) Inspect your frame and components for damage.
Do not ride your bike if any problems are detected.
WHAT TO LOOK FOR
Inspect Frame and fork for evidence of cracking or ben-
ding. If cracks are discovered, discontinue use immedia-
tely.
Check the drivetrain and spin the wheels to make sure
components are operating correctly. If you discover da-
mage to your components, discontinue use immediately.
Even if you don’t nd any damage, pay careful attention
to the sound of your bike when you continue riding. Un-
usual noises can be caused by cracks or other problems.
A well-maintained bike will be quiet and free of creaks or
squeaks. Investigate and locate the source of any new
noises.
2) Bring your bike to your Orbea dealer for professio-
nal inspection. Some damage can only be detected by
disassembling the bike to check for cracks or other signs
of stress.
A crash or impact can put extraordinary stress on your
bike and components, causing them to fail or to fa-
tigue prematurely. Failure can happen suddenly with
no warning, causing loss of control, serious injury or
death.
MAINTENANCE AND PART
REPLACEMENT OF X35 COMPONENTS
The components of your eBike are associated with your
frame number. If a component is replaced, it must be
linked to your bike through a special system available at
all technical service centers and shops authorized by your
brand. Visit one of these points to complete the purchase
and replacement operation. The components of your e-bi-
ke are designed to be used in poor weather conditions,
such as rain and snow, and are protected against splas-
hing, but not against immersion or pressurized water. It
is important when transporting your eBike outside on a
car or camper to properly protect the bike, or at least the
most delicate electronic parts, such as the remote control,
display and USB port, with a tarp. Keep the remote control
free of dust and water. Never use pressurized water sys-
tems on the surface of the battery, motor, remote control,
display or charging port.

TECHNICAL MANUAL BLUE PAPERS eMX34 | ORBEA ORBEA | 35
ORBEA WARRANTY
The constant effort we make every day to produce the
highest quality bicycles enables us to offer the following
warranty and coverage conditions:
LEGAL WARRANTY
Orbea guarantees its products by law for a period of 2
years or whatever has been stipulated as the legal warran-
ty period in the country where the purchase was made, to
the original owner of the bicycle/component.
This warranty covers Orbea products against manufactu-
ring defects and/or lack of conformity and guarantees the
repair or replacement of the defective product at no cost
to the affected customer. Likewise, this warranty also co-
vers paint, varnish and corrosion defects on all frames and
rigid forks assembled on our bicycles during the period
specied in the rst paragraph of this warranty.
This warranty does not cover in any case damage derived
from misuse or the lack of maintenance, or from the nor-
mal wear and tear of perishable parts, such as, but not
limited to: seals, bearings, handlebar tape, spokes, hub,
threads, tires, seat, etc.
See the full description of the coverage and the legal
warranty conditions at:
https://www.orbea.com/int-en/warranty-benets/
ORBEA LIFETIME WARRANTY
As a complement to the legal warranty, Orbea offers the
original buyer of the bicycle, under the condition of ha-
ving registered their bicycle on the Orbea website within
a period of 30 days following its purchase, the Orbea Li-
fetime Warranty, which covers the frames and rigid forks
we assemble on our bicycles, with no time limit, against
manufacturing defects.
This warranty extends the original period of coverage
against pain, varnish or corrosion defects on our frames
and rigid forks for one additional year after the end of the
legal warranty period.
See the full description of the coverage and the Lifetime
Warranty conditions at:
https://www.orbea.com/int-en/warranty-benets/
REGISTER YOUR BICYCLE
In order to benet from the extension of the Orbea Lifeti-
me Warranty, register your bike within the rst 30 days of
having purchased it at www.orbea.com
WARRANTY CLAIM PROCESS
All warranty claim processes must be processed through
an Orbea dealer, who will provide the company with the
necessary documentation for the diagnosis of said claim.
The dealer will inform the customer of the decision made
by Orbea.
EBIKEMOTION COMPONENT
WARRANTY
eBikemotion® products and components installed on Or-
bea bicycles are covered by a 2-year warranty from the
time of purchase by the original owner of the bicycle.
This warranty covers manufacturing defects and lack of
conformity of the components. It does not cover the wear
of components as the result of normal use.
The eBikemotion® components installed on Orbea bicycles
are not covered by the Orbea Lifetime Warranty.
To le a warranty claim for eBikemotion® components
on Orbea bicycles, the procedure to follow shall be the
same as for Orbea products: the original customer must
visit their Orbea dealer so that they can take the necessary
steps so that the company can perform a diagnosis of the
affected components and communicate a decision to the
dealer.
ORBEA participates actively on facebook and Twitter with
our fantastic global community of riders. Looking to nd
spots to ride or plan a vacation? Someone will have the
answers:
BLOG ORBEA
www.orbea.com/es-es/blog/
YOUR ORBEA DEALER
Our dealers are experts and should be able to assist you
with setting up and maintaining your Orbea bicycle. A com-
plete listing of Orbea dealers and distributors can be located
on our website:
www.orbea.com/us-en/dealers/?country=INT
FACEBOOK
www.facebook.com/OrbeaBicycles
TWITTER
www.twitter.com/Orbea/
YOUTUBE
Visit our Orbea Channel on You Tube for a variety of helpful
setup and tech videos:
www.youtube.com/user/OrbeaBicycles
INSTAGRAM
www.instagram.com/orbeabicycles
ORBEA CONTENT
View and download photos, videos and documents.
content.orbea.com/us-en/
ORBEA UNIVERSITY
www.orbea.com/es-es/university/
ADDITIONAL INFORMATION

WWW.ORBEA.COM