Oricom Secure 720 User manual

Baby Monitor
Secure 720
User Guide
KEEP THIS USER GUIDE FOR FUTURE REFERENCE
Always retain your proof of purchase in case of warranty service and register your product on line at:
AUSTRALIA: www.oricom.com.au NEW ZEALAND: www.oricom.co.nz

TABLE OF CONTENTS
SAFETy INFOrmATION 1
OvErvIEw OF FuNCTIONAL COmpONENT pOSITIONS 3
GETTING STArTED 5
uSING ThE BABy mONITOr 7
TrOuBLEShOOTING 12
EXprESS wArrANTy 15
Need Help?
If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support.
Australia 1300 889 785 or 02 4574 8888
www.oricom.com.au
Mon-Fri 8am – 6pm AEST
New Zealand 0800 67 42 66
www.oricom.co.nz
Mon-Fri 10am – 8pm NZST

1SAFETy INFOrmATION
1 Important Safety Information
• ItisveryimportantthatyoureadtheUserGuidecarefully
as it contains detailed information you will need to get
the most from your Oricom baby monitor. If you have any
issues setting up or using your Oricom baby monitor,
please call our Customer Support team.
• YourOricombabymonitorisdesignedtobeanaidand
should not be used as a substitute for responsible and
proper adult supervision of a child.
• Thebabymonitorhasbeendesignedtoprovidesome
added reassurance in the form of sound transmission
for those times when you are not in the same room as
your baby provided you always stay within hearing range
ofthebabymonitorduringuse.Yourbabymonitoris
not a medical device, nor a device to prevent cases of
Sudden Infant Death Syndrome (SIDS) or "cot death",
and you should not rely on it for your baby's wellbeing.
It is important that you regularly check on your baby
personally.
• Makesurethebabyunit,parentunitandmainsadaptor
cables are kept out of reach of your baby and other
young children at all times, at least one metre away.
• Neverplacethebabyunitorparentunitinsideyour
baby’s cot, bed or playpen.
• Nevercovertheparentorbabyunitswithclothes,towels
or blankets or any other item. Never use or place your
parent or baby unit in or near moisture or water (e.g.
near bath or pool). Immersing in water could cause
electric shock and even death.
• Theinstallationlocationplaysanimportantrolein
ensuring proper operation. Therefore, maintain a
distance of at least one metre from other electronic
equipment,suchasmicrowaveovensorhi−fidevices,
otherwise they could cause interference. During continual
use the baby unit power adaptors may become warm to
the touch. This is normal and should not be a concern.
Risk of suffocation!
Keep all packaging materials and protective foils out of
reach of children.
!
Warning

2
OvErvIEw OF FuNCTIONAL COmpONENT pOSITIONS
SAFETy INFOrmATION
Do not place the AC Adaptor cable in a high "wear and
tear" location. Never use a frayed or compromised cord.
!
Warning
Battery safety
• Batteriesrepresentahazardtohealthandthe
environment!
• Theycontaintoxic,ecologicallyhazardousheavymetals.
Donotdisposeofbatteriesinareastheymayexplode.
Dispose of batteries according to local regulations, never
in your household rubbish.
• Donotdismantle,cut,open,crush,bend,puncture,
or shred cells or batteries. If a battery leaks, do not let
the battery liquid touch skin or eyes. If this happens,
immediately flush the affected areas with water, and
seek medical assistance.
• Donotmodify,remanufacture,attempttoinsertforeign
objectsintothebattery,orimmerseorexposeittowater
orotherliquids.Batteriesmayexplodeifdamaged.
• Useonlythebatterysuppliedwiththeproduct.Improper
use, or use of unapproved batteries, may present a risk
offire,explosion,orotherhazard,andmayinvalidate
any approval or warranty.
• Ifyoubelievethebatteryisdamaged,removeproduct
from the charger and stop using the product. Contact
Oricom for assistance. Never use a damaged battery.
Disposal
Always dispose of your products at the end of their life in
accordance with your local waste disposal requirements.
Packaging materials all cardboard and paper packaging
should be recycled in accordance with your local council
waste regulations.

3 OvErvIEw OF FuNCTIONAL COmpONENT pOSITIONS
1 Power LED
2 Link LED
3 Sound level LEDs
4 Camera select
5 Power and display On/Off
6 Menu / zoom
7 Talk button
8 Lullaby On/Off
9 Increase volume / Lullaby selection
10 Reduce volume / Lullaby selection
2 Your Baby Monitor
Parent Unit
8
9
10
2
4
5
6
7
3
1

4 OvErvIEw OF FuNCTIONAL COmpONENT pOSITIONS
Camera unit (Baby Unit)
8
7
3
4
5
1
2
6
1 Night light
2 Light sensor
3 Camera lens
4 Microphone
5 Power LED
6 MicroUSBsocketforpoweradaptor
7 Temperature sensor
8 Registration button
Check pack contents
SC720
1 baby unit (camera)
1 AC adaptor for the baby unit
1 parent unit
1 Li-ion Polymer rechargeable battery pack for the parent unit
1 Charging cradle with AC adaptor for the parent unit
If any items are missing, contact Oricom customer support.

5GETTING STArTED
3 Getting Started
3.1 Baby unit power supply
(1) Connect the small plug of the power adaptor (Micro
USB)tothebabyunitandtheotherendtotheelectrical
mains power outlet.
(2) The power LED will light up.
Only use the AC power adaptor supplied with the product
as other power adaptors could damage the product.
This product is designed for indoor use only.
!
Warning
3.1.1 Aligning the baby unit
To get the best performance, place your baby unit between
one and two metres away from your baby. Point the baby unit
towards the baby or object you want to monitor. Check that the
baby or object is suitably displayed on the parent unit screen.
3.2 Parent unit battery installation
(1) Insert battery into the battery compartment.
(2) Insert the wire tab of the rechargeable battery pack
into the contact slot and fit the battery pack into the
compartment.
(3) Close the battery compartment.
NOTE:
Whenthebatterylevelislow,thepowerLEDwillashslowly.
3.3 Charging the Parent Unit
3.3.1 Charging parent unit direct
(1)ConnecttheMicroUSBconnectortotheparentunit
and plug the other end to the electrical outlet.
(2) If the unit is powered off, the power LED will turn on steadily.
(3) If the unit is powered on, the battery icon will indicate
charging status < >.
3.3.2 Charging parent unit via cradle
(1)ConnecttheMicroUSBconnectortothecharging
cradle and the other end to the electrical outlet. Place
parent unit into the charging cradle.
(2) If the unit is powered off, the power LED will turn on steadily.
(3) If the unit is powered on, the battery icon will indicate
charging status < >.
NOTE:
YOUMUSTINITIALLYCHARGETHEBATTERYFOR
12-14HOURSBEFOREUSE.THISISIMPORTANTTO
MAINTAINADEQUATEBATTERYPERFORMANCE.
The parent unit is powered by a rechargeable Lithium
BatteryPack.TheamberPowerLEDlightsupontheparent
unit when it is in the charger to indicate power is being
supplied to the unit. In the case of a low battery the amber
Power LED will flash. The parent unit should be returned
to the cradle to recharge. The amber light will always be lit
when the parent unit is in the charging cradle.
!
IMPORTANT

6GETTING STArTED
Desk stand
To install and remove desk stand, insert left tab into slot on
rear side of parent unit and then squeeze together to lock
in place.
In-use time and battery charging
Depending on the usage, the parent unit will work for up
to 8 hours on a fully charged battery with the VOX feature
turned ON.
When the battery charge becomes low on the parent unit,
the amber power LED will flash slowly. At this point, you
need to return the parent unit to its charging cradle.
When charging, the battery status indicator on the parent
unit screen will change to the charging icon < >.
To speed up the charging process, turn the parent unit off
when charging if it is not being used.
Youcancontinuetouseyourparentunittomonitoryour
baby even when the battery is low, provided it remains in
the charging cradle to recharge the battery.
NOTE:
• Theparentunitcanbekeptonthechargerevenifitis
fully charged.
• Theparentunitcanbeusedonoroffthecharging
cradle.
• Whentheparentunitisbeingusedonthecharging
cradle,chargingtimewillbeextended.
• WerecommendthatyouTURNOFFtheparentunit
when it is not in-use, to conserve battery power.
Battery Life
The rechargeable battery pack (supplied) can be charged
and discharged hundreds of times, however it will
eventually wear out and lose its ability to hold a full charge.
When the in-use time becomes noticeably shorter than
normal, it is time to purchase a new battery pack.
How to purchase spare parts
YoucanpurchaseBatterypacks(Partnumber:2B0077),
chargingcradlesandextracameraunitsfromOricom
www.oricom.com.au

7uSING ThE BABy mONITOr
4 Using The Baby Monitor
Once the baby and parent units are powered on and
registered, the display on the parent unit will show the
video captured by the baby unit.
Switching on the Parent Unit
Press and hold the power button < >forapprox.2seconds,
until the Oricom logo appears on the parent unit. The
camera image will then appear.
Press and hold the power button < >forapprox.2seconds
to switch the unit off.
NOTE:
If you place the parent and baby units too close together, you
will hear a high pitched noise called "feedback" and this is
normal. The units are designed to be located in separate
rooms.
To prevent feedback, do not take the parent unit into the
nursery/baby's room.
Feedback will be generated if the talk button is pressed
when the baby unit and parent unit are too close to each
other.
4.1 Parent Talk function
Press and hold < > button on the parent unit to talk to your
baby through the baby unit loudspeaker. The talk symbol
< > will be displayed in the middle of the LCD screen.
NOTE:
The lullaby will stop playing if the Talk function is activated.
4.2 Adjusting the volume of the parent unit
Press <▲> and < > to adjust the volume on the parent unit.
[ ] appears on the LCD screen. There are 5 levels to
choose from.
4.3 Playing a lullaby or white noise for your baby
Youcanremotelyactivatealullabytobeplayedonthe
baby unit.
(1) Press < > button on the parent unit to play the
previous lullaby, [ ] appears on the LCD screen.
(2) Once the music starts to play, you have 8 sec to
change by pressing the <▲> and < > keys. There are
3 lullabies and 2 white noise available for selection.
(3) Press < > again to stop.
(4) If you want to change your selection after the 8 seconds
period, you will need to turn off the lullabies then turn
back on to make your new selection.
3 lullabies + 2 white noise include:
Lullabies:
Twinkle Twinkle
Silent Night
10 Minuet In G Major
White Noise:
Womb sounds
Vacuum Cleaner

8uSING ThE BABy mONITOr
NOTE:
Lullabies will continue to play on the baby unit when the
parent unit is turned OFF. To turn off the lullabies on the baby
unit: turn the parent unit back ON, then turn the lullabies off
in the menu.
4.4 Lost Link Indicator
When there is no connection, the [ ] icon will appear
on the LCD display and the unlink LED will flash. Move
the parent unit closer to the baby unit until the link is re-
established.
4.5 Night vision
The camera has high-intensity infrared LEDs for picking up
images in the dark. When the built-in photo sensor detects
a low level of ambient light, the LEDs will automatically
activate and the screen on the parent unit will display in
black and white.
4.6 Brightness
(1) When unit is in monitor mode or stand-by status, press
< > once [ ] appears on the LCD screen.
(2) Press <▲> and < > to adjust the LCD brightness level
from 1 to 5.
(3) Press < > key briefly to return to monitor display
mode.
4.7 Temperature Display
User can set the high / low temperature warning trigger
values as per the following :
(1) To set low temp warning, press < > three times until
[ Lo] is displayed, then press <▲> and < > to set
the low temperature trigger point. Low temp options:
off, 12, 15, 18.
(2) Short press power key once to save the value.
(3) To set high temp warning, press < > four times until
[ Hi] is displayed to set the high temperature trigger
point. High temp options: off, 20, 23, 26.
The Temperature sensor used in this Oricom baby monitor is
intended as a guide, to provide parents with an indication of
the room temperature in which the baby unit has been placed.
NOTE:
1/ The upper and lower room temperature settings for the
alarm are for guidance only and are not a substitute for
personal supervision.
2/Inextremetemperatureconditionsduringsummeror
winter, the upper and lower temperature settings for the
alarmmaybeexceededandresultintheroomtemperature
warning being activated.
3/ If the temperature goes above 50°C, [↑↑] appears on the
LCD screen. Note: The arrows on the display will turn red.
4/ If the temperature goes below 0°C, [↓↓] appears on the
LCD screen. Note: The arrows on the display will turn blue.

9uSING ThE BABy mONITOr
Under such conditions, appropriate actions should be taken
by the parent or guardian to ensure the health and safety
of the child and on the basis that the room conditions are
considered satisfactory, then the temperature warning
option can be temporarily disabled.
4.8 Night Light
Quick access to night light: Press and hold < > and select
on / off.
(1) Press < >vetimesuntil< > icon appears on
the LCD display.
(2) Press <▲> and < > to turn the baby unit night light
ON or OFF.
(3) Press < >buttontoconrmtheselection.Press< >
keybrieytoreturnbacktomonitormode.
4.9 Vibration
(1) Press < >sixtimesuntilthe< > appears on
the LCD screen.
(2) Press <▲> and < > to turn the parent unit vibration
ON or OFF.
(3) The vibration will activate when there is a temp alert or
a loud noise from the baby unit.
When the vibration alarm is activated, the parent unit
vibrates when the sound in the room being monitored is so
loud that the red sound level LED's are activated.
4.10 Voice Activation
The sound detection sensitivity level (VOX) of the baby
monitor can be adjusted. If the baby is a quiet sleeper, the
sensitivity level can be increased so that minor disturbances
can be detected and transmitted to the parent unit.
(1) Press < > seven times until [ ] or OFF [ ]
appears on the LCD screen.
(2) Press <▲> and < > to adjust the VOX level to 1, 2, 3, 4,
5 or OFF.
(3) When the VOX function is on (level 1 to 5), the LCD
screen will switch off (both audio and video display
will shut down) if the detected sound is below the level
selected for some time.
(4) When using multiple cameras with VOX on and in scan
mode, VOX is only activated on the selected scanned
camera. This means that each camera audio level will
only be checked during its 10 second active time slot.
NOTE:
1/ When using VOX in scan mode, all cameras must have
VOX set to on.
2/ Level 5 is the highest sensitivity level picking up the
quieter sounds.
3/ The screen will wake when the noise level coming from
the baby unit reaches the VOX threshold, or when any key
is pressed on the parent unit.

10 uSING ThE BABy mONITOr
4.11 Zoom Mode Switch
Theparentunithasx2zoomdigitalviewfunction.
(1)Whentheparentunitisinx1viewingmode,pressand
hold < > key for 2 seconds.
(2)Theliveviewingareawillchangetox2zoommode
immediately and [ ] appears on top bar. At the same
time, four directional arrows will be displayed in the
middle of the screen.
(3) Press <▲> and < > to move screen up and down.
(4) Press < > key to move the display to the left.
(5) Press < > key to move the display to the right.
(6) Press < > button to return to monitor mode and save
the setting.
Switchbacktox1viewingmode
(1)Whentheparentunitisinx2zoommode,pressand
hold < > key for 2 seconds.
(2)x1magnicationiconappears[ ] and the screen
returnstox1viewingmode.
(3) Press < > button to return to monitor mode and save
the setting.
4.12 Registration
The parent and baby unit are pre-registered. If needed, you
can register up to 4 baby units (cameras) to the one parent
unit.
To re-register your baby unit, or register a new baby unit,
follow the procedure below:
(1) Switch on the parent unit.
(2) Press and hold the camera button on the parent unit
until < > appears on the screen.
(3) After registration icon appears < >, press <▲> or
<> to select the camera channel [C1] or [C2] or [C3]
or [C4] that you want the camera unit to pair with.
(4) Press and release the menu key < > to confirm
camera number registration.
(5) Connect camera to mains power. Press the registration
button once (at the back of the camera unit).
(6) If registration is successful, camera video appears on
parent unit screen.
(7) Iftheregistrationtimeisexpiredorregistrationfails,[ ]
appears on the LCD.
NOTE:
When a channel has a registered camera, new registration
onthischannelwilloverridetheexistingregistration.
4.13 Selecting a Camera Channel or scan
(a) Select Camera channel
(1) On Live View mode, press and release [ ] key, this will
display the current camera being viewed. [ ]
(2) Press and release [ ] key again, this will cycle through
the registered cameras (up to 4 cameras).

11uSING ThE BABy mONITOr
(3)Itwillonlydisplayregisteredcamerasonly,forexample,
if two camera units are registered to cam 1 and cam 2,
then every short press of the the [ ] key will cycle through
cam 1 →cam 2 →scan →cam 1 again.
(4) Press < >buttontoconrmtheselection.
(5) Each camera channel retains its customized settings.
(6) When only one camera is registered, the camera button
will not function.
(b) Scan Mode operation
(1) To activate the scan function you must register the
cameras you would like to add to the scan cycle.
(2)Aregisteredcameraisindicatedwithaticknexttothe
camera number.
(3) Use <▲> and < > to register / de-register.
(4) Once you have registered more than one camera, you
can then access the scan option by pressing the < >
key repeatedly until you see the scan option < >.
4.14 Video On / Off (Audio only monitor mode)
Youcanturnoffthevideofeedandmonitortheaudioonly.
(1) When the screen is on, press and release < > key,
display will then switch off whilst you continue to
receive audio from the baby unit (camera) (i.e. Audio
only mode).
(2)Youalsocanturnthevideoonatanytimebypressing
any key.
(3) If in scan mode and the screen has been activated, the
parent unit will scan between registered cameras both
for audio and video.
4.15 Scan Mode
When multiple cameras are registered to the parent unit,
the scan mode will cycle through each camera, displaying
the image for 10 seconds. The audio for the associated
image will be played, i.e. if camera 1 image is displayed,
you will receive the audio for camera 1. The parent unit
will continue to scan through all cameras connected. If
you need to view a camera for more than 10 seconds,
deactivate the scan mode.
NOTE:
When using VOX in scan mode all cameras must have
VOX set to on.
Cleaning
Wipe down the monitor with a clean dry cloth. DO NOT use
any chemical cleaner or solvents on the product.

12 TrOuBLEShOOTING
5 Customer Support
ShouldyouexperiencedifficultiesoperatingtheSC720,pleaserefertothetroubleshootingguidebelow.Ifyoustill
experiencedifculties,pleasecontactOricomCustomerSupporton1300889785forassistance.
Troubleshooting
Problems Solutions
Equipment does not function −Checkbothparentunitandbabyunitareturnedon
Check parent unit is charged or placed in charger
Check baby unit is connected to power.
Lost link [ ] displaying on
parent unit
−Movetheparentunitclosertothebabyunit.
Try resetting your monitor to avoid busy channels:
1.Turn both camera and parent units off and remove the battery in the parent
unit. Leave unplugged for 1 minute.
2.IfyouhaveWi-Fiinthehome,makeitbusybystreamingavideoonYouTube
or similar.
3.Turn the camera back on wait for 30 seconds.
4.Plug the battery into the parent unit and turn on.
If the display is still showing [ ], please re-register the units as instructed
on page 7. When re-registering it is best to keep the camera and parent
units close together (within 1m) and keep clear of all other electronic devices
including mobile phones, tablets or computers.
Reception interference −Movetheparentunitclosertothebabyunit.
Reposition the baby unit slightly.
Check for interference from other electronic devices such as Wi-Fi.
High pitched noise from parent unit -
Feedback
−Increasethedistancebetweentheparentunitandbabyunit.
Reduce the volume on the parent unit.
AmberpowerLEDashing −Thebatterylevelislow.Returntheparentunittothecharger.

13
Picture but no sound −Increasethevolumeontheparentunit.
Picture is in black and white −Nightfunctionisactive.Increasethelightlevelinthebaby’sroomifrequired.
Picture on parent unit not displaying
correctly
−Switchoffparentunitthencameraunit.Wait10seconds.Switchonthecamera
unit then parent unit (in that order)
Batterynotcharging −Checkthebatteryisconnectedtothebatteryconnectioninthebattery
compartment.
−Afteraperiodoftime,thebatterymayneedtobereplacedduetoeveryday
usage. Please visit www.oricom.com.au to purchase replacement batteries.
Parent unit beeping Move the parent unit closer to the baby unit until they are within range.
No picture after 10 seconds VOX function is activated. Turn off VOX if required.
Picture changes every 10 seconds Scan function is on. Turn off the scan function.
TrOuBLEShOOTING

14 TrOuBLEShOOTING
6 Technical Specications
Technical data
Feature Value
Camera
(baby unit)
MicroUSB:5VDC
Sensor: 1 night light sensor
IR diodes: 6pcs
Monitor
(parent unit)
Screen: 2.4" LCD display
MicroUSB:5VDC
BatteryPackforParentunit RechargeableLi-ionPolymerBatterypack3.7V1500mAh
Power supply (parent unit) AC Power adaptor, input: 100-240 V AC, 50-60 Hz, 150 mA
Power adaptor plug, output: 5 V DC, 1.0 A
Batteryperformance Up to 8 hours of continuous operation when new battery is fully charged, with
VOX turned on.
Power supply (baby unit) AC Power adaptor, input: 100-240 V AC, 50-60 Hz, 150 mA
Power adaptor plug, output: 5 V DC, 1.0 A
Range Up to 150 meters under optimum conditions.
Range is reduced in buildings through walls, doors etc.
Frequency range 2.4 GHz Digital FHSS
Permissible ambient temperature 0°C to 40°C
NOTE
For a replacement battery pack or other spare parts, please contact Oricom.

15
receipt.Youarerequiredtoprovideproofofpurchaseasa
conditionofreceivingExpressWarrantyservices.
Youareentitledtoareplacementproductorrepairof
the product at our discretion according to the terms and
conditions of this document if your product is found to be
faultywithintheExpressWarrantyPeriod.ThisExpress
Warrantyextendstotheoriginalpurchaseronlyandisnot
transferable.
Products distributed by Oricom are manufactured using
new materials or new and used materials equivalent to
new in performance and reliability. Spare parts may be
new or equivalent to new. Spare parts are warranted to
be free from defects in material or workmanship for thirty
(30)daysorfortheremainderoftheExpressWarranty
Period of the Oricom branded product in which they are
installed,whicheverislonger.DuringtheExpressWarranty
Period, Oricom will where possible repair and if not replace
the faulty product or part thereof. All component parts
removedunderthisExpressWarrantybecometheproperty
of Oricom. In the unlikely event that your Oricom product
has a recurring failure, Oricom may always, subject to the
Competition and Consumer Act 2010, at its discretion, elect
to provide you with a replacement product of its choosing
that is at least equivalent to your product in performance.
NochangetotheconditionsofthisExpressWarranty
is valid unless it is made in writing and signed by an
authorised representative of Oricom.
Express Warranty (Australia)
ThisExpressWarrantyisprovidedbyOricomInternational
PtyLtdABN46086116369,Unit1,4SovereignPlace,
South Windsor NSW 2756, herein after referred to as
“Oricom”.
Oricom products come with guarantees that cannot be
excludedundertheAustralianConsumerLaw.Youare
entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage.Youarealsoentitledtohavethegoodsrepaired
or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Oricom warrants that the product is free from defects in
materialsorworkmanshipduringtheExpressWarranty
Period.ThisExpressWarrantydoesnotextendtoany
product from which the serial number has been removed or
was purchased outside of Australia.
NothinginthisExpressWarrantyexcludes,restrictsor
modiesanycondition,warranty,guarantee,impliedterm,
right or remedy pursuant to the Australian Consumer Law
andwhichmaynotbesoexcluded,restrictedormodied.
For such conditions, terms, guarantees and warranties that
cannotbeexcluded,restrictedormodified,Oricomlimits
theremediesavailabletoextentpermittedintherelevant
legislation.
TheExpressWarrantyPeriodwillbe3yearsfromthedate
of purchase of the product evidenced by your dated sales
EXprESS wArrANTy

PACK CONTENTS
16 EXprESS wArrANTy
OricomwillnotbeliableunderthisExpressWarranty,and
totheextentpermittedbylawwillnotbeliableforany
defect, loss, damage or injury arising out of or in connection
with a:
1. failure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper
installation and use of the product;
2. wilful misconduct or deliberate misuse by you of the
product;
3.anyexternalcausebeyondourcontrol,includingbutnot
limited to power failure, lightning or over voltage; or
4. modification to the product or services carried out on
the product by anyone other than Oricom or Oricom’s
authorised service provider.

17
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• PleasecalloremailourCustomerSupportTeam,1300
889 785 or [email protected].
• ACustomerSupportTeammemberwillverifyafter
troubleshootingwithyouifyourproductqualiesunder
warranty. If so, they will give you a Product Return
Authorisation number.
• WewillthenemailorfaxaReturnAuthorisationform
and a Repair Notice (if necessary), together with
instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return, this
warranty does not apply to your product. Products that
are authorised to be returned to Oricom in Australia must
include all of the following:
• AcompletedReturnAuthorisationform
• AcopyofyourProofofPurchase(pleasekeepyour
original copy)
• Thefaultyproduct,includingallaccessories.
Send the approved returns to:
Oricom International Pty Ltd
LockedBag658
South Windsor NSW 2756 Australia
PleasenotethatthisExpressWarrantyexcludesexpenses
incurredbyyouinreturninganyfaultyproducttous.You
mustarrangeandpayanyexpensesincurred(including
postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will
arrange delivery of the repaired or replaced faulty product
to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may
result in the loss of any user-generated data (such as
storedtelephonenumbers,textmessagesandcontact
information). Please ensure that you have made a copy of
any data saved on your goods before sending for repair.
Please also be aware that goods presented for repair may
be replaced by refurbished goods or parts of the same type
rather than being repaired.
EXprESS wArrANTy

Ref: 05022018
ORICOM CUSTOMER SUPPORT
Oricom have a trained and dedicated team of Customer Support Representatives, each with the knowledge and resources
toassistinansweringyourquestionsquicklyandefciently.
Oricom Support - Australia
For all product enquiries, troubleshooting or to discuss the range of Oricom products, feel free to contact Oricom or visit
our website for answers to frequently asked questions.
1300 889 785
Monday - Friday 8am – 6pm AEST
Email: [email protected]
www.oricom.com.au
Oricom Support - New Zealand
0800 674 266
Monday - Friday 11am - 7pm NZST
Email: [email protected]
www.oricom.co.nz