Sonova Phonak TV Connector User manual

User Guide
TV Connector

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Contents
1. Welcome 4
2. Getting to know your TV Connector 5
3. Getting started 8
3.1 Setting up the power supply 8
3.2 Supported audio connections 10
3.3 Connecting to an audio device 11
3.4 Optional: Connecting to an audio device
using the optical socket 12
3.5 Connecting the TV Connector to the
hearing aids 13
4. Daily use of the TV Connector 15
4.1 TV Connector and phone calls 17
4.2 Switching o audio transmission 17
4.3 Understanding the indicator light (LED) 18
5. Troubleshooting 19
5.1 Testing the audio transmission 19
5.2 Questions and answers 20

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6. Service and warranty 24
6.1 Local warranty 24
6.2 International warranty 24
6.3 Warranty limitation 25
7. Compliance information 26
8. Information and explanation of symbols 30
9. Important safety information 33

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2. Getting to know your
TV Connector
The intended use of the TV Connector is to establish
a wireless connection between your hearing aids
and a TV (or any other audio source). It sends audio
signals within a 15 meter (50 ft) radius wirelessly to
the hearing aids.
TV Connector is only compatible with
Audéo B-Direct wireless hearing aids.
Audio cable
Power plugUSB cable

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Congratulations on choosing the TV Connector.
The TV Connector allows you to connect your hearing
aids to your TV or other entertainment/communication
devices.
Please read this user guide carefully to discover how
to benefit from the features of your TV Connector.
If you have any questions, please consult your hearing
care professional or go to www.phonak.com/tvconnector
Phonak – life is on www.phonak.com
1. Welcome

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TV Connector
Hearing aid
Up to 15 meters
(50 ft)
Line-of-sight between your hearing aids and
the TV Connector is not required. However,
environmental interference like walls or furniture
may reduce the operating range.

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2.1 Device description
AConnect button
BIndicator light (LED)
CmicroUSB power socket
DAudio socket for optical (Toslink)
or 3.5mm jack (analog) cable
B
AC
D

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3.1 Setting up the power supply
1. Insert the larger end of the USB cable into the
power supply unit.
2. Plug the power supply unit into the socket outlet of
the mains power.
3. Getting started
Upon the very rst time
powering the device,
the connection to the
hearing aids will be
initiated automatically
and the hearing aids will
play a conrmation
tone.

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3. Insert the smaller end of the USB cable into the free
socket of the TV Connector.
Alternatively the TV Connector can be powered via USB
cable on the TV. Insert the larger end of the USB cable
into the USB socket of the TV.

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3.2 Supported audio connections
The TV Connector can be connected to any audio source
such as a TV, PC or HiFi system. It supports two different
audio cable inputs: Optical (Toslink) or Analog. Both of
the audio cables can be plugged into the dedicated
audio socket on the TV Connector.
Always connect the chosen audio cable of the TV
Connector to the audio OUTPUT of your TV or
alternative audio device!
Optical (Toslink)
Digital signal
Fiber optic cable
(optional)
Analog
3.5 mm jack
(analog)

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Some TVs will switch o their loudspeakers when
using the headset socket – the TV will not be
audible for other people. See chapter 3.4.
3.3 Connecting to an audio device
Connect the free end of the “3.5 mm jack (analog)”
cable into the headset output socket of your TV (or
audio device).

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3.4 Optional: Connecting to an audio device using the
optical socket
Replace the supplied 3.5mm jack (analog) cable on the
TV Connector with the optical (Toslink) cable. Insert the
bigger end of the optical (Toslink) cable into the TV
Connector and connect the small end of the optical
(Toslink) cable into the optical output of your TV
(or audio device).

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3.5 Connecting the TV Connector to the hearing aids
When the TV Connector is plugged into a power
source the very rst time upon installation, the
connection to the hearing aids will be initiated
automatically and the hearing aids will play a
conrmation tone.
To connect new hearing aids to the TV Connector follow
the steps:
JPress the Connect button
on the back, and the indicator
light will start blinking blue.
JMake sure the hearing aids are
switched on and within
1 meter (3 ft) of the
TV Connector.

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The TV Connector will connect to any compatible
hearing aid, which is within the range during the
connection process. They will be automatically
connected again after the initial connection
process.
JYou will hear a confirmation
beep in your hearing aids when
the connection was successful.
This may take up to 10 seconds.

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4. Daily use of the TV Connector
The TV Connector can only receive and transmit
audio in mono or stereo. Please make sure that no
Dolby digital or DTS audio settings are used by the
TV (or audio device).
If present, these audio signals will be indicated by a
blinking red LED indicator light on the TV Connector.
Please change the audio signal to stereo (PCM) in
the audio settings menu of the TV.
Switch ON your TV (or alternative audio device). The TV
Connector will automatically transmit the audio signal
to the connected hearing aids.

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You will hear the sound of the TV/audio device directly
in your hearing aids.
Make sure the TV/audio device is switched on.
If no audio input is available, the TV Connector
automatically stops the audio transmission to the
hearing aids. The indicator light will be solid red
(standby mode).
If the hearing aids are out of range of the TV Connector
the audio transmission will be terminated. Once the
hearing aids are back into the range of TV Connector,
the audio signal will automatically resume streaming.
You might need to accept the
incoming audio signal on the
hearing aid by pressing the hearing
aid button.

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4.1 TV Connector and phone calls
If the hearing aids are connected to your cell phone,
you can still receive phone calls, even when using the
TV Connector.
In case of an incoming call, the hearing aids automatically
stops the audio signal from the TV Connector and the
alerts will be played signalizing to the incoming call. After
the call the hearing aids automatically switch back to the
TV Connector audio signal.
4.2 Switching o audio transmission
To end the transmission of the audio signal, simply
switch o the TV or other connected audio source.
The TV Connector will go into the standby mode
automatically.

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4.3 Understanding the indicator light (LED)
Solid green Switched on and
transmitting audio
Solid red Switched on and
no audio input
Blinking blue Connecting mode
Blinking red Wrong audio input format
(Dolby or DTS)

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5. Troubleshooting
5.1 Testing the audio transmission
If you cannot hear the sound from the audio source (e.g.
TV), check the following options:
JTest the connection of the TV Connector to the
hearing aids
JGo through the steps described in chapter 3.5
JTest the connection of TV Connector to the audio
device (e.g. TV)
JSwitch on the audio device
JMake sure all cables are inserted properly into the TV
Connector and the audio device (e.g. TV)
JMake sure the audio cable is plugged into the audio
OUT plug of the audio source (e.g. TV)
JCheck if the indicator light is solid green

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5.2 Questions and answers
A summary of frequently asked questions and answers:
Causes What to do
I don‘t hear any sound although the TV is switched on and
connected to the TV Connector
No audio input available at
the TV Connector (indicator
light is solid red or blinking
red).
Check if the optical cable
(Toslink) or 3.5mm
(analog) is inserted into
the TV Connector and the
audio source properly.
Check that the audio cable is
inserted at the audio output
of the audio source (e.g. TV).
Blinking red, wrong audio
input format (Dolby or DTS)
from the audio source (e.g.
TV). Switch to Stereo (PCM)
audio format in the audio
settings of your source (e.g.
TV).
The indicator light is solid green but I cannot hear the TV
The TV Connector is not
connected to the hearing
aids.
Connect your hearing aids as
described in chapter 3.5