Overland Storage NEO 2000e User manual

Part Number 10400209-102 01/2009 ©2008,2009 Overland Storage, Inc. Page 1 of 4
IMPORTANT: Overland Storage requires that all NEO
Series parts be removed and replaced by an Overland
Storage authorized service provider. Improper installation may
result in damage which voids existing warranties.
This document describes how to remove and replace the
shuttle assembly in an Overland Storage NEO 2000Eor
4000Elibrary.
WARNING: The GUI touch screen does not completely
shut off NEO SERIES system power. To reduce the risk
of electric shock or damage, unplug both power cords.
WARNING: It is recommended that a mechanical lifter
(or at least two people) be used to prevent injury during
rack installation or removal.
NOTE: All positions stated (left, right, etc.) are with you facing
the front of the library.
Unpacking the New Shuttle Assembly
Carefully unpack and verify that you have all the parts:
•Shuttle assembly in an anti-static bag
•These instructions
To service the library, you may need the following tools:
•Flat blade screwdriver
•#1 and #2 Phillips screwdrivers
Electrostatic Discharge Information
A discharge of static electricity can damage micro-circuitry
or static-sensitive devices. To help prevent Electrostatic
Discharge (ESD), observe standard ESD precautions.
1. If the library is operational, remove any cartridges in
the drives using the touch-screen GUI or WebTLC.
2. Power off the library as follows:
a. Use the touch-screen GUI to power down the library.
b. Turn the power supply switches to OFF (O).
c. Remove the power cords.
3. Remove all data cables.
4. Remove all drive assemblies.
5. Using a mechanical lifter (or two people), remove the
library from the rack and place it on a secure surface.
1. Remove and retain the two screws securing the front
top cover.
2. Lift and remove the front top cover, and set it aside.
3. Remove the Power and Signal Controller cables
from the shuttle assembly by releasing them from the
two clips that secure them to the printed circuit board
(PCB) on the shuttle (Figure 1).
NOTE: The Signal Controller connector can be difficult to
reach with your hand. If necessary, use a small flat blade
screwdriver to press the connector release.
Figure 1. Front View of Shuttle Cables
NEO®2000E/ 4000E
Spare Shuttle Assembly
Remove & Replace Instructions
Overview & Notes
NEO-0161
Preparing the Library
Remove the Existing Shuttle Assembly
Signal
Controller
Power
Cable
Cable
Shuttle
PCB

Part Number 10400209-102 01/2009 ©2008,2009 Overland Storage, Inc. Page 2 of 4
4. Remove and retain the screw from the top of the
spooler assembly (Figure 2).
Figure 2. Removing the Spooler Attachment
5. Pull out the upper spooler assembly with the flex
cables still attached as shown in Figure 2, then
carefully set them aside.
NOTE: Use care so that the flex cable is not bent and does
not separate from the spooler top piece.
6. Lift off the lower spooler assembly and set it aside,
keeping the two pieces together.
7. By hand, turn the motor/track coupler until the
track is at a 45° angle (Figure 3).
Figure 3. Top View of Shuttle Track Showing Movable Section
8. With one hand supporting the top of the shuttle, grasp
the shuttle base and carefully slide the shuttle off the
track, setting it aside.
1. With the PCB of the replacement shuttle facing the
rear of the library, place the shuttle on the edge of the
track and slide it towards the front of the chassis.
NOTE: The shuttle cartridge opening should be on the left.
2. Place the retained two-piece lower spooler assembly
on the spooler mounting post (see Figure 4) of the new
shuttle.
Figure 4. Installing the Lower Spooler Assembly
NOTE: Align the two tabs underneath the lower spooler
assembly with the spooler mounting guide on the base of the
mounting post.
3. Position the cable and upper spooler assembly for
attachment:
CAUTION: Be sure there are no twists in the cable
between the cable’s guide tab and the spooler.
a. Fully extend the cable and spooler assembly,
verifying that the cable is flat and not twisted.
IMPORTANT: If the cable separates from the
spooler top, when reattaching it, you MUST verify
that the end of the polycarbonate stiffener is EVEN with
the edge of the spooler top rear slot to provide the
correct amount of strain relief on the cable.
Figure 5. Polycarbonate Stiffener Alignment
Upper Spooler
Assembly with
Lower Spooler
Assembly
Spooler Screw
Cables Attached
NEO-0150
Motor/Track Coupler Shuttle
Assembly
Shuttle Opening
Installing the New Shuttle Assembly
NEO-0143
Spooler Mounting
Guide
Lower
Spooler
Mounting
Post
Alignment Tab
Cable Guide Tab
Assembly
NEO-0163
`
Stiffener
Align This Edge...
...With This Edge
Spooler
Top

Part Number 10400209-102 01/2009 ©2008,2009 Overland Storage, Inc. Page 3 of 4
b. Rotate the spooler and cable counter-clockwise
one full turn (Figure 6).
NOTE: If the flex cable is not looped properly as shown, the
shuttle will jam when operated.
Figure 6. Wrapping the Cable Around the Spooler
c. Align the wrapped lower spooler assembly over and
slide it onto the shuttle mounting post (Figure 8).
Make sure that both the Signal Controller and the
Power cables are threaded outside of the angled
edge of the cable guide tab.
Figure 7. Rotating the Flex Cable into a Loop
4. Use the retained screw, secure the spooler.
NOTE: To align the screw to the plastic mounting post
threads, make a half turn counter-clockwise before
tightening the screw.
5. Attach the flex cable to the shuttle PCB:
a. Without bending the cable, carefully loop and insert
the Power cable into the Power cable connector
(Figure 8).
Figure 8. Connect the Shuttle Power Cable
b. Without bending the cable, carefully loop and insert
the Signal Controller cable into the Signal
Controller cable connector (Figure 9).
Figure 9. Connect the Shuttle Signal Controller Cable
c. Position the Signal Controller cable underneath
the Power cable to prevent damage.
CAUTION: Failure to secure the Shuttle Controller
cable can result in damage to the cable when
using the XpressChannel.
6. Using a mechanical lifter (or two people), reinstall the
library into the rack.
Leave the front top cover off until the unit is tested.
7. Reinstall all drive assemblies.
8. Reattach all data cables.
NEO-0144
NEO-0149
Flex Cable
Cable Guide Tab
Spooler
Clocker
Angled Edge
Power & Signal
Controller Cables
Main Loop
NEO-0160
Cable
Power
Power Cable
Connector
S-Loop
Cable Guide Tab
NEO-0161
Cable Loop
Signal Controller
Cable
Power
S-Loop

Part Number 10400209-102 01/2009 ©2008,2009 Overland Storage, Inc. Page 4 of 4
WARNING: Use care when extending the library out of
a rack to the maintenance position to prevent tipping
of the unit causing damage or personal injury.
Power On the Library
1. With the library in the extended maintenance position,
plug the power cords back in.
2. Turn the power supply switches to ON (|).
3. Observe the inside of the library during the POST
process to verify the shuttle assembly installation:
•Watch the shuttle assembly and track movement.
•Make sure that nothing interferes with the flex cable
assembly through its full range of motion.
NOTE: If problems occur, contact Overland Storage
Technical Support.
Replace the Cover
1. In the maintenance position, slide the cover tabs into
their slots and gently set the front top cover into place.
2. Insert the two retained screws and tighten them.
3. Carefully slide the library back into the rack and
secure it.
Run a Drive Cycle Diagnostic
Library diagnostics test the library’s operational
mechanisms to make sure they are running and operating
properly. The Drive Cycle diagnostic randomly fetches
cartridges from slots and inserts them into the drives.
To run the Drive Cycle diagnostic, follow these steps:
1. From the touch-screen GUI, press Menu >
Diagnostics.
2. From the Diagnostics screen, press Drive Cycle.
3. Press Start.
4. When the diagnostic is done, check the error status.
•If there are no errors, the library is ready to run.
•If you do receive errors, note them and contact
Overland Storage Technical Support.
Power On and Test the Library
Additional Help
You can get additional technical support on the Internet at http://support.overlandstorage.com, or call
1-877-654-3429 (toll-free U.S. & Canada), [phone] (Europe), or [phone] Option 5 (International).