Pacific energy NEO 2.5 NEOSTONE User manual

100216-24 NEO25 - NEOSTONE 5055.875
INSTALLATION
AND OPERATING
INSTRUCTIONS
SAFETY NOTICE
If this stove is not properly installed, a house
re may result. For your safety, follow the
installation instructions. Contact local
building or re officials about restrictions
and installation inspection requirements in
your area.
IMPORTANT:
THESE INSTRUCTIONS ARE TO
REMAIN WITH THE HOMEOWNER
MODEL - NEO 2.5 NEOSTONE
SERIES - A
SERIAL #
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD. - 2016
TESTED and LISTED to CAN/ULC S627
AND UL 1482
Meets the Environmental Protection Agency's
May 2015 Particulate Emission Standards

2
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
PLEASE SAVE THESE INSTRUCTIONS
This manual describes the installation and operation of the Pacic Energy,NEOSTONE 2.5 Freestanding wood heater.
This heater meets the 2015 U.S. Environmental Protection Agency's crib wood emission limits for wood heaters sold
after May 15, 2015. Under specic test conditions this heater has been shown to deliver heat at rates ranging from
9,200 to 34,800 Btu/hr.
NOTE: WE STRONGLY RECOMMEND THAT SMOKE AND CARBON MONOXIDE DETECTORS BE INSTALLED IN THE
AREA WHERE THE HEATER IS TO BE INSTALLED.
If smoke detectors have been previously installed, you may notice that they are operating more frequently. This may be due
to curing of stove paint or fumes caused by accidentally leaving the re door open. Do not disconnect the detectors.
SAFETY NOTICE: If this stove is not properly installed, a house re may result. For your safety, follow the installation
instructions. Contact local building or re officials about restrictions and installation inspection requirements in
you area.
Please read this entire manual before you install and use your new room heater. Failure to follow instructions may result in
property damage, bodily injury, or even death.
Contents
Safety.................................................................................................................... 3
Chimney Smoke and Creosote Formation.......................................................................... 3
Chimney Fires.....................................................................................................................3
In Case of a Chimney Fire ..................................................................................................3
Avoiding a Chimney Fire.....................................................................................................3
Operation.............................................................................................................. 4
Wood Selection...................................................................................................................4
How to Test Your Wood ....................................................................................................... 4
Lighting a Fire.....................................................................................................................4
Normal Operation ...............................................................................................................4
Restarting After Extended or Overnight Burns.................................................................... 5
Over Firing..........................................................................................................................5
Average Heat Output Calculation .......................................................................................5
Proper Draft ........................................................................................................................5
Ash Removal ......................................................................................................................5
Disposal of Ashes ...............................................................................................................5
Storing Wood Beneath Unit ................................................................................................5
Maintenance......................................................................................................... 6
Baffle Removal....................................................................................................................6
Maintenance Checks ........................................................................................... 7
Soapstone ............................................................................................................ 8
Crate Removal....................................................................................................................8
NEO 2.5 Dimensions ........................................................................................... 8
Ember Protection............................................................................................... 10
Combustion Air.................................................................................................. 10
Residential Installation ..................................................................................... 11
Clearances ....................................................................................................................... 11
Chimney and Connector................................................................................................... 11
Single-Wall Connector(smoke pipe) ................................................................................. 11
Procedure ......................................................................................................................... 11
Mobile Home Installation .................................................................................. 15
Additional Requirements................................................................................................... 15
Clearances ....................................................................................................................... 15
Procedure:......................................................................................................................... 15
Optional Blower ................................................................................................. 16
Blower Operation.............................................................................................................. 16
Optional Outside Air Adaptor ............................................................................................ 16
Troubleshooting................................................................................................. 17
Replacement Parts - NEO 2.5 .......................................................................................... 18
Understanding & Operating Your Pacic Energy Stove..................................................... 19
Firebrick Installation Instructions .................................................................... 20
Warranty Information......................................................................................... 21
Label.................................................................................................................................23
Removal and Installation:....................................................................................................8
Table top leveling:...............................................................................................................9

100216-24 3
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Chimney Smoke and Creosote
Formation
When wood is burned slowly, it produces tar and other organic
vapours, which combine with expelled moisture to form
creosote. The creosote vapours condense in the relatively
cool chimney ue of a slow burning re. As a result, creosote
residue accumulates on the ue lining. When ignited, this
creosote makes an extremely hot re. The chimney connector
and chimney should be inspected periodically (at least once
every two months) during the heating season to determine if
a creosote buildup has occurred.If creosote has accumulated
(3 mm. or more), it should be removed to reduce the risk of
a chimney re.
1. Highest smoke densities and emissions occur when a
large amount of wood is added to a bed of hot coals and
the air inlet is closed. The heated wood generates smoke,
but without ample air, the smoke cannot burn. Smoke-
free, clean burning requires small fuel loads, two or three
logs at a time or 1/4 to 1/2 of fuel load and leaving the air
inlet relatively wide open, especially during the rst 10 to
30 minutes after each loading, when most of the smoke
generating reactions are occurring. After 30 minutes or
so, the air inlet can be turned down substantially without
excessive smoke generation. Wood coals create very
little creosote-producing smoke.
2. The cooler the surface over which the wood smoke is
passing, the more creosote will be condensed. Wet or green
wood contributes signicantly to creosote formation as the
excess moisture that is boiled off cools the re, making
it difficult for the tars and gases to ignite, thus creating
dense smoke and poor combustion. This moisture-laden
smoke cools the chimney, compounding the problem by
offering the smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable
and must be lived with.Regular inspection and cleaning is
the solution. The use of dry, seasoned wood and ample
combustion air will help to minimize annoying smoke
emissions and creosote buildup.
Chimney Fires
The result of excessive creosote buildup is a chimney re.
Chimney res are dangerous. Chimney inside temperatures
can exceed 2000° F(1100˚C). This causes much higher
than normal temperatures in the chimney and on its exterior
surfaces. Thus ignition of nearby or touching combustible
material is more likely during a chimney re. Proper clearances
are critical during such a re.
Chimney res are easy to detect; they usually involve one or
more of the following:
-Flames and sparks shooting out of the top of the chimney
-A roaring sound
-Vibration of the chimney
In Case of a Chimney Fire
1. Prepare to evacuate to ensure everyone's safety. Have
a well understood plan of action for evacuation. Have a
place outside where everyone is to meet.
2. Close air inlet on stove.
3. Call local re department. Have a re extinguisher handy.
Contact your local municipal or provincial re authority for
further information on how to handle a chimney re. It is
most important that you have a clearly understood plan
on how to handle a chimney re.
4. After the chimney re is out, the chimney must be cleaned
and checked for stress and cracks before starting another
re. Also check combustibles around the chimney and
the roof.
- The services of a competent or certied installer, (certied
by the Wood Energy Technical Training program (WETT) - in
Canada, Hearth Education Foundation (HEARTH) - in U.S.A.,)
are strongly recommended.
Avoiding a Chimney Fire
There are two ways to avoid chimney res:
1. Do not let creosote build up to a point where a big chimney
re is possible.
2. Do not have res in the heater that may ignite chimney
res. These are hot res, such as when burning household
trash, cardboard, Christmas tree limbs, or even ordinary
fuel wood; (e.g.. with a full load on a hot bed of coals and
with the air inlet excessively open.)
Safety

4 100216-24
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
CAUTION: Never use gasoline, gasoline type lantern fuel,
kerosene, charcoal lighter uid or similar liquids to start or
"freshen up" a re in this heater. Keep all such liquids well
away from the heater while it is in use.
CAUTION: Hot while in operation. Keep children,clothing
and furniture away. Contact may cause skin burns.
Your PACIFIC ENERGY heater is designed for many years of
trouble free operation. Over ring the appliance will shorten
the life of the product.Failure to recitify an over ring condition
can be hazardous and may void the manufacturer's warranty.
NOTE: Left and Right as referred to in this manual are
considered your left and right when facing the front of the
woodstove.
Wood Selection
This heater is designed to burn natural wood only. Higher
efficiency and lower emissions generally result when burning
air-dried seasoned hardwoods, as compared to softwoods or
to green or freshly cut hardwoods.
Wood should be properly air dried (seasoned) for six months
or more. Wet or undried wood will cause the re to smoulder
and produce large amounts of creosote. Wet wood also
produces very little heat and tends to go out often.
DO NOT BURN :
-Salt water wood * -Treated wood
-Wet or green wood -Coal/charcoal
-Garbage* -Solvents
-Lawn clippings/yard waste -Unseasonedwood
-Railroad ties -Manure or animal remains
-Materials containing rubber, including tires
-Materials containing plastic
-Waste petroleum products, paints or paint
thinners, or asphalt products
-Materials containing asbestos
-Construction or demolition debris
-Paper products, cardboard,plywood, orparticleboard.
* These materials contain chlorides which will rapidly
destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic
fumes or render the heater ineffective and cause smoke.
The prohibition against burning these materials does not
prohibit the use of re starters made from paper, cardboard,
saw dust, wax and similar substances for the purpose of
starting a re in an affected wood heater.
Do not burn anything but wood. Other fuels, eg. charcoal,
can produce large amounts of carbon monoxide, a tasteless,
odourless gas that can kill. Under no circumstances should
you attempt to barbecue in this heater.
How to Test Your Wood
Add a large piece of wood to the stove when it has a good
large bed of coals. It is dry if it is burning on more than one
side within one minute. It is damp if it turns black and lights
within three minutes. If it sizzles, hisses and blackens without
igniting in ve minutes it is soaked and should not be burnt.
Lighting a Fire
WARNING: Never use chemicals or any other volatile
liquid to start a re.
1. Adjust air control to “High” position(all the way to the left)
and open door.
2. Place crumpled newspaper in the centre of the heater
and criss-cross with several pieces of dry kindling. Add
a few small pieces of dry wood on top.
3. Ignite the paper and leave the door ajar approimately
1/2"(13mm) - 1"(25mm) until the wood kindling is fully
engulfed in ame.
4. After the kindling is fully engulfed add a few small logs.
Close door.
5. Begin normal operation after a good coal base exists and
wood has charred.
Curing of the Paint Finish
When burning your stove for the rst 2-3 times it is very
important that the room be well ventilated. Open all windows
and doors. Smoke and fumes caused by the curing process
may cause discomfort to some individuals.
Normal Operation
WARNING: This wood heater has a manufacturer-set
minimum low burn rate that must not be altered.It is against
federal regulations to alter this setting or otherwise
operate this wood heater in a manner inconsistent with
the operating instructions in this manual.
1. Set air control to a desired setting. If smoke pours down
across the glass (waterfall effect) this indicates you have
shut the control down too soon or you are using too low a
setting. The wide range control makes nding the desired
setting for your application easy. As every home's heating
needs vary (ie. insulation, windows, climate, etc.) the
proper setting can only be found by trial and error and
should be noted for future burns.
2. To refuel, adjust air control to “High” position(all the way
to the left), and give the re time to brighten. Open the
door slowly, this will prevent backpuffing or ame roll-out.
3. Use wood of different shape, diameter and length (
recommended 18"(457mm)). Load your wood and try
to place the logs so that the air can ow between them.
Always use dry wood.
4. Do not load fuel to a height or in such a manner that would
be hazardous when opening the door.
Operation

100216-24 5
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Proper Draft
1. Draft is the force which moves air from the appliance up
through the chimney.The amount of draft in your chimney
depends on the length of the chimney, local geography,
nearby obstructions and other factors.
2. Too much draft may cause excessive temperatures in the
appliance. An uncontrollable burn or a glowing red stove
part or chimney indicates excessive draft.
3. Inadequate draft may cause backpuffing into the room
and plugging of the chimney.Smoke leaking into the room
through appliance and chimney connector joints indicates
inadequate draft.
Ash Removal
Caution: Ashes are to be removed only when the heater is cold.
Whenever ashes get 3(76mm) to 4(102mm) inches deep in
your rebox, and when re has burned down and cooled,
remove excess ashes. Leave an ash bed approximately 1"
(25 mm) deep on the rebox bottom to help maintain a hot
charcoal bed for future res.
Optional Ash Cleanout system: The ash dump handle is
located under the ash lip on the left hand side behind the lower
grill. To operate ash dump, lift and tilt the lower grill down, pull
handle out 1/2"(12mm) and turn clockwise. This will unlock
the ash dump and allow it to open. Hold handle open while
pulling ashes into the opening. Avoid large embers as these
still contain heat value. Release handle and push in to lock.
Ensure ash dump door is properly engaged. Fill the cavity
with the remaining ash level with the rebox oor. Lift and pull
out ashpan and discard ashes into metal container. Replace
ashpan and ensure it is seated properly.
Do not burn with ash dump door open. Doing so will
create a hazardous condition.
Disposal of Ashes
Ashes should be placed in a metal container with a tight tting
lid. The closed container of ashes should be placed on a
non-combustible oor or on the ground, well away from all
combustible materials, pending nal disposal. If the ashes
are disposed of by burial in soil or otherwise locally dispersed,
they should be retained in closed container until all cinders
have thoroughly cooled. Other waste should not be placed
in this container.
Storing Wood Beneath Unit
It is possible to store wood between the stove pedestals,
underneath the unit.The wood must not extend further forward
than ush with the pedestals.Do not store paper or other stove
lighting devices within the pedestal area. Although storing
wood under the unit is possible it is not recommended.NOTE:
Refer to local re codes, CAN-B365 and NFPA 211 in the U.S..
WARNING: IFYOU CHOOSETO STORE WOOD BENEATH
YOUR UNIT, EXERCISE EXTREME CAUTION WHEN
LOADING THE WOODSTOVE. EMBERS CAN FALL AND
MAY IGNITE WOOD BENEATH STOVE.
5. For extended or overnight burns, unsplit logs are preferred.
Remember to char the wood completely on "High" setting
before adjusting air control to the "Low" setting for overnight
burn.
WARNING: Always keep loading door closed when
burning.This heater is not designed for open door burning.
WARNING: No alteration ormodication of thecombustion
air control assembly is permitted. Any tampering will void
warranty and could be very hazardous.
WARNING: Do not use grates or andirons to elevate the
fuel. Burn directly on the re bricks. Replace broken or
missing bricks. Failure to do so may create a hazardous
condition.
Restarting After Extended or Overnight
Burns
1. Open door and rake hot embers towards the front of the
heater. Add a couple of dry, split logs on top of embers,
close door.
2. Adjust air control to high and in just a few minutes, logs
should begin burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum ring rate, set control to “High”
position(all the way to the left). Do not use this setting
other than for starting or preheating fresh fuel loads.
DO NOT OVERFIRE THIS HEATER: Attempts to achieve
heat output rates that exceed heater design specications
can result in permanent damage to the heater and chimney.
Over Firing
Over ring can be caused by operating the unit with the door
open, damage to door gaskets allowing excess air to enter
the rebox, the use of kiln dried lumber, mill ends or paper
waste and prolonged or continual use on a high burn setting.
Average Heat Output Calculation
Seasoned wood has approximately 7500 BTU’s per pound.
The calculation is as follows:
Experience will give you the right settings for proper combustion
and efficient burning. Remember the correct air inlet setting
is affected by variables such as type of wood, outside
temperature, chimney size and weather conditions. With
practice, you will become procient in operating your heater
and will obtain the performance for which it was designed.
Amount of wood in lbs. X 7500BTU’s
Burn rate in Hrs. X .8(80% Avg. Eciency)

6 100216-24
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
1. Burn cord wood only, dry and well seasoned.The denser
or heavier the wood when dry, the greater its heat value.
This is why hardwoods are generally preferred. Green or
wet wood will cause a rapid buildup of creosote. If you feel
it is necessary to burn wet or unseasoned wood, do so
only with the air inlet set open enough to maintain a good
strong re and fairly high chimney temperatures. Do not
attempt to burn overnight using green wood or wet wood.
Wet wood can cause up to 25% drop in heater output, as
well as contributing signicantly to creosote buildup.
WARNING: Never use chemicals or any other
volatile liquid to start a re. Do not burn garbage, or
ammable uids such as gasoline, naptha, or engine
oil. We strongly recommend that smoke detectors be
installed.
2. Remove ashes frequently. Embers can roll out the door
and create a re hazard.
3. If glass becomes darkened through slow burning or poor
wood, it can readily be cleaned with replace glass cleaner
when stove is cold.Never scrape with an object that might
scratch the glass. The type and amount of deposit on the
glass is a good indication of the ue pipe and chimney
buildup. A light brown dusty deposit that is easily wiped off
usually indicates good combustion and dry, well-seasoned
wood and therefore relatively clean pipes and chimney.
On the other hand, a black greasy deposit that is difficult
to remove is a result of wet and green wood and too slow
a burning rate. This heavy deposit is building up at least
as quickly in the chimney.
WARNING: ONLY USE MATERIALS AND
COMPONENTS SUPPLIED BY MANUFACTURER
WHEN DOING MAINTENANCE OR
REPLACEMENTS.
4. DOOR GASKETS - The gasket used by Pacic Energy
(3/4"(19mm) round high density breglass rope) requires
only light pressure to seal. This will prolong seal life. It
is important that the door seal be maintained in good
condition. Periodically inspect seals and replace if
necessary with WODC.NEODGKIT.
5. DOOR GLASS - Do not slam loading door or otherwise
impact glass. When closing door, make sure that no logs
protrude to impact the glass. If the glass gets cracked or
broken, it must be replaced before using the stove.
Replacement glass can be obtained from your dealer.
Use 18"(457mm) x 10-1/4"(260mm) x 5 mm. Ceramic
glass only. Do not substitute with any other type.
To remove broken glass, remove the door gasket and then
undo the eight screws securing the gasket guides and glass
retainers. Remove all particles of glass .Be careful as they are
very sharp. Install new glass complete with gasket. Replace
glass retainers and gasket guides then install new door gasket
as per instructions provided with the door gasket kit.
CAUTION:
- do not overtighten, tighten screws very carefully
- do not clean glass when hot
- do not use abrasive cleaners on glass
6. The area where boost combustion air enters the rebox
must be kept clear of excessive ash buildup which will
block air ow. This area is at the front of the rebox.
7. Do not store wood within heater installation clearances, or
within the space required for fuel loading and ash removal.
Keep the area around the heater clean and free of loose
combustibles, furniture, newspapers, etc.
8. Establish a routine for the fuel, woodburning and
ring technique. Check daily for creosote buildup until
experience shows how often you need to clean to be safe.
9. Be aware that the hotter the re, the less creosote is
deposited. Weekly cleaning may be necessary in mild
weather, even though monthly cleaning is usually enough
in the coldest months when burning rates are higher.
10. Instruct all members of your family on the safe operation
of the heater. Ensure they have enough knowledge of the
entire system if they are expected to operate it. Stress the
section on chimney res and the importance of following
the steps outlined "In Case of Chimney Fire".
Baffle Removal
Chimney connector pipe should be disconnected from stove
to clean and inspect. Only if this is not possible should you
remove baffle assembly.CAUTION:Ceramic blanket insulation
is located on top of baffle. Do not use a vacuum in this area.
DO NOT OPERATE WITH BAFFLE ASSEMBLY OR
INSULATION REMOVED.
Remove retaining pin at the back top of the rebox, just under
the baffle. Lift baffle up and pull forward to disconnect from
the supply tube. Tilt baffle sideways to drop down and remove
from rebox. Re-install baffle assembly in reverse order.
WARNING: Sweep/Clean chimney with baffle installed or be
sure to plug the top of the baffle tube in the back of the rebox
before sweeping or cleaning. Failure to prevent ash or soot
from falling into the baffle tube will cause incorrect operation
and will lead to premature burn out of the tube or baffle.
Maintenance

100216-24 7
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Maintenance Checks
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive warping:
(See website for descriptions and more detail)
Some warping of the baffle is normal(up to 1/4” or 6mm). Replace if the baffle has permanent warping greater than this or
has signs of cracking or breakage.
Weekly:
- Firebrick - for cracking.
- Door Gasket - sagging, placement, damage.
Monthly:
- Brick rail tabs and brick rails.
- Air riser tube in the back of the rebox.
- Back side of airwash chamber - located in the upper front of rebox.
- Baffle locking pin.
- Boost tube cover - located in center of manifold, bottom front of rebox.
When Cleaning the
Chimney System:
- Top baffle board/blanket.
- Baffle.
- Brick Rails.
- Manifold - located in bottom front of rebox.
Blower:
- The blower should be cleaned out a minimum every six months by using a vacumn on the grill openings in the back and
bottom of the blower casing to remove any dust and debris.
- Please contact your dealer if you experience any of the damage listed above. Continuing to operate your stove with bro-
ken parts may accelerate damage to other parts and may void your warranty

8
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
28 5/8"
728
40"
1016
41 3/8"
1051
21 7/8"
554
24"
610
24 7/8"
633
6 1/8"
157
NEO 2.5 Dimensions
Crate Removal
1) Carefully remove wood top and supports.
2) Remove plastic cover.
3) Using a 7/16"(12mm) wrench, remove lag bolts that secure
hold down brackets to bottom pallet.
4) Slide the hold down brackets away from the stove.
Soapstone
FIG. #1
NOTE: DIMENSION
DOES NOT INCLUDE
LEVELLING LEGS
NOTE: ALL DIMENSIONS
IN INCHES[MM]
Removal and Installation:
NOTE: It is recommended that two people remove or install
the Soapstone Top and Side Panels due to the high weight of
the pieces.Soapstone can be easily scratched and damaged.
Please be very careful when removing or installing theTop and
Side Panel pieces and place pieces on a non-marring surface.
1) Lift the Top piece up off the pins at the front corners of
the Top and from around the ue collar as shown in Fig.
#2.
FIG. #2
PINS

100216-24 9
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
2) While supporting the side panel, remove the four screws
securing the front and rear pin brackets to the top face of
the Soapstone Side Panel. Fig. #3
3) Carefully lift the Soapstone Side Panel to disengage the
panel away from the unit. Fig. #4
4) Repeat steps 2 and 3 to remove the panel on the ooposite
side.
5) Reverse all steps to install Soapstone Side Panels and
Top.
FIG. #3
PIN BRACKETS
Table top leveling adjustment:
pins from the hole in the bottom of the panel and pull the
FIG. #4
FIG. #3A
PINS
There are level adjustment bolts located underneath the
table top on both the left front and right front side of the stove.
If the table top rocks once installed, the table top needs to be
leveled.
To adjust:
1) Ensure that the bolts on both sides are in their down position
and are not making contact with the table top.
2) Raise either one of the adjustment bolts until it makes
contact with the bottom of the table top. Use a 1/2" open
end wrench or lift the table top high enough to fit your
fingers in and turn the bolt.
3) Raise the bolt on the opposite side using the same method
until the bolt on that side is also making contact. Check to
determine if the table top is still able to rock. Repeat adjust-
as needed.
Adjustment
bolts
FIG. #3B

10 050515-24
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
8" [203mm]
16" [406mm]
8" [203mm]
Canada Only
Ember Protection
The stove may be installed on a combustible oor provided
ember protection made from a non-combustible material with
a minimum K value of 23.7 btu/ft h ˚F is used. Equivalent to
20GA steel.
This protection must extend as follows:
In Canada: 18" (457 mm) on the ring side and 8" (203 mm)
to the other sides. See Figure #5, below.
Combustion Air
Intake or combustion air can be supplied to the stove in one of
two ways. Consult your local building code or CAN/CSA-B365,
Installation Code for Solid-Fuel-Burning Appliances and
Equipment before proceeding.
1. Outside air supply - (Necessary for mobile home
installation, optional for residential installation.) Outside
air may be drawn from either underneath the stove or
from behind.
To draw outside air through the oor, leave the 4"(102mm)
knockout or cover plate in place in the rear of the ash box
enclosure.
Cut or drill a 4"(102mm) diameter hole directly below the
bottom hole of the ash box enclosure. Connect enclosure
to the oor with a short 4"(102mm) diameter pipe. If you
wish to connect the outside air to the rear hole on the ash
box, then remove the 4"(102mm) knockout or cover plate
at the rear of the ash box.
This hole must get its air from a ventilated crawl space
or be extended with duct to the outdoors (see Figure #8,
Page 13). The use of outside combustion air for residential
installation requires the unit to be secured to the structure
to prevent dislodging of the air duct.
To draw outside air from behind the stove, an outside air
adaptor may be required (see Optional Blower section).
Cut or drill a 4"(102mm) hole through a wall behind the
unit. Use an appropriate household 4"(102mm) inlet.
Note: This unit is not designed to be operated with the ring
door open. In addition to the obvious hazard of sparks
landing on combustibles, an open re door will cause
the heater to draw air from the living space and possibly
cause suffocation.
2. Room air supply - The unit must have adequate air for
combustion provided in the room the unit is installed in.
Remove the cover plate or knockout from the rear of the
ash box enclosure. The stove will now draw its air from
the room through this opening and into the rebox intake.
Note: The living space around the heater must be well
ventilated with good air circulation. Anything that may
cause a negative pressure can cause gases or fumes
to be pulled into the living area. During extremely cold
weather, and especially when burning at very slow rates,
the upper parts of the exposed chimney may ice up,
partially blocking the ue gases. If blockage occurs, ue
gases may enter living space.
U.S.A. Only
Non-combustible
oor protector
FIG. #5
FIG. #6
In USA: 16" (406 mm) to the front and 8" (203 mm) to the
sides of the fuel loading door opening. See Figure #6, below.
In the case of a horizontal chimney installation, this protection
is also required under the chimney connector and 2" (51 mm)
beyond each side.
8" [203mm]
18" [457mm]
8" [203mm]
8" [203mm]
Minimum Width - 44 5/8"(1.13m)
Minimum Overall Depth - 50"(1.27m)
Non-combustible
oor protector
Minimum Width - 35"(889mm)
Minimum Overall Depth - 37 3/8"(950mm)
(Type 1 oor protector - approved to UL1618)
Minimum 20GA steel

100216-24 11
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Warning:Under no circumstances is this heater to be installed
in a makeshift or "temporary" manner. It may be red only
after the following conditions have been met.
* DO NOT ATTEMPT TO CONNECT THIS HEATER TO
ANY AIR DISTRIBUTION DUCT.
* Do not connect this unit to a chimney ue serving another
appliance.
* Outside combustion air or fresh air into the room may be
required in your area, consult local building codes (see
Combustion Air section).
- The services of a competent or certied installer, (certied
by the Wood Energy Technical Training program (WETT) - in
Canada,or the Hearth Education Foundation (HEARTH) - in
U.S.A.,) are strongly recommended.
BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE
6"(150mm) DIAMETER AND LISTED TO: IN CANADA -
ULC S-641 LISTED CONNECTORAND ULC-S-629 LISTED
CHIMNEY, IN USA - UL-103 HT LISTED CONNECTOR
AND CHIMNEY
Clearances
1. This heater may be installed using a single-wall connector
(smoke pipe) or listed double-wall connector (see Mobile
Home installation).
2. Clearances to combustible surfaces and materials using
single-wall connector are shown in Figure #7, page 12.
Clearances may be reduced with various heat insulating
materials. Consult local re codes and authorities for
approval.
3. Alternately, for close clearances, use a listed double-wall
connector. See Fig #7 page 12.
It is possible to store wood between the stove supports,
underneath the unit but not recommended. The wood must
not extend further forward than ush with the supports.
NOTE: Refer to local re codes, CAN-B365 in Canada and
NFPA 211 in the U.S..
Chimney and Connector
Connect to a listed chimney or a chimney suitable for use
with solid fuel that is lined and in good condition. Chimney
ue exit is to be 3 feet (1 m.) above roof and two feet (0.6 m.)
above highest projection within 10 feet (3 m.).The installation
must meet all local codes. Minimum system height is 15 feet
(4.6 m.) (measured from base of appliance).
* The chimney connector should not pass through an attic,
roof space, closet or similar concealed space, oor, or
ceiling. Where passage through a wall, or partition of
combustible material is desired, the installation shall
conform to CAN/CSA-B365, Installation Code for Solid-
Fuel-Burning Appliances and Equipment in Canada or
NFPA 211: Standard for Chimneys, Fireplaces, Vents, and
Solid Fuel-Burning Appliances in the U.S.A..
Double-Wall Connector
- Use a listed double-wall connector.(listed to ULC S641)
- Install all components to the chimney connector
manufacturer's installation requirements.
Single-Wall Connector(smoke pipe)
Smoke pipe must be:
* as short and straight as possible, use six inch
diameter, 24GA or thicker black pipe that is clean and in
new condition.
* secured at every joint and collar with 3 sheet metal screws.
* installed with the crimped or male ends pointing down.
This will carry any liquid creosote or condensation back
into the stove.
Procedure
1. If a listed chimney and double-wall connector is to be
connected to the stove, install all components to the
chimney manufacturer's installation requirements.
2. If a roof or ceiling support is used in the installation, you
will nd the chimney manufacturer's complete instructions
packed with the roof support.
3. If it is desirable to use smoke pipe in conjunction with the
insulated chimney, see step 4.
4. To start installing smoke pipe (chimney connector), slip
crimped edge of the pipe inside the stove collar. Use
holes provided in collar to secure pipe with three screws.
5. Install the remaining lengths of pipe one on top of the
other to the nished height of the chimney connector up
to the start of the chimney and secure to each other.
(Outside combustion air may be required, consult local
building codes. See Combustion Air section on page 10.)
NOTE: Longer chimney lengths and different pitch ashings
may be used. All other parts installed must be listed(see
Figure #8, Page 13). Install all components to the connector
and chimney manufacturer's installation requirements.Consult
your chimney supplier for additional installation advice.
Residential Installation

12
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
FIG. #7
Double Wall Connector - Residential
Single Wall Connector - Residential
Alcove: Min. Height 7'
Max. Depth 3'
18"
457mm
12"
305mm
26 1/2”
673mm
20 5/8"
524mm
8"
203mm
11"
279mm
5"
127mm
15 5/8"
397mm
3"
76mm
8"
203mm
3"
76mm
8"
203mm
8"
203mm
22 1/2"
572mm
8"
203mm
11"
279mm
5"
127mm
22 1/2"
572mm
Residential
Minimum
Clearance to
Combustibles
6. Cut a hole in the ceiling and roof to suit the chimney
system and frame in the sides. The chimney support is
mounted to the framing.
7. Assemble chimney sections so the nished length is resting
on the support and protruding through the roof. Avoid
having joints between ceiling and roof. Install radiation
shield.Assemble ashing and storm collar and be sure to
maintain the vapour barrier at this point. (Seal securely.)
Attach rain cap and check ashing for leaks.
8. Install connector as per manufacturer's instructions.
100216-24

100216-24 13
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
FIG. #8
Chimney
Storm collar
* 4"(102mm) diameter air inlet with rodent screen
* If the crawl space is well ventilated it is not necessary
to extend air inlet to outside
Spark arrestor
rain cap
Radiation shield
Chimney Connector
44" (1118 mm)
Minimum
Minimum 7' (2.1m.)
Ceiling Height
Attach to oor for
mobile homes
Non-combustible
ember protector
48"
(1219 mm)
3' (914 mm)
Minimum
Hooded vent or
90 elbow turned
down
The chimney may incorporate
an offset. To do this safely, all
sections of listed connector,
offset elbows and chimney
section must be screwed
together by at least three
sheet metal screws per joint.
The chimney must be suitably
supported by the chimney
manufacturer's listed offset
support.
Unit may be harder to start.
Please provide as much verti-
cal length for the rst section
of pipe as possible.
**Chimney Connector
12"(305mm)
Minimum rst
section of pipe.
12"(305mm)
Minimum
Wall Thimble
Listed Chimney

14
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
FIG. #9
Chimney
* 4"(102mm) diameter air inlet with
rodent screen
* If the crawl space is well ventilated
it is not necessary to extend air inlet to
outside
Concrete cap
Chimney Connector
12"(305mm)
Minimum rst
section of pipe.
Fireclay Flue liner
Minimum 7' (2.1m.)
Ceiling Height
Non-combustible
oor protector
48"
(1219 mm)
Hooded vent or
90 elbow turned down
Ensure that the Masonry chimney
meets all National Fire Protection
Association and local building codes.
Have the chimney cleaned and
inspected by a professional to ensure
there are no cracks, weak mortar or
other signs of deterioration. See pipe
manufactuers installation instructions
for further information
Approved Through
Wall Installation
12"(305mm)
Minimum
43.5" (1105mm)
Minimum
Unit may be harder to start.
Please provide as much verti-
cal length for the rst section
of pipe as possible.
*
*
100216-24

100216-24 15
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Procedure:
CAUTION:THE STRUCTURAL INTEGRITY OFTHE MOBILE
HOME FLOOR, WALL AND CEILING/ROOF MUST BE
MAINTAINED.
- The services of a competent or certied installer, (certied
by the Wood Energy Technical Training program (WETT) - in
Canada, or the Hearth Education Foundation (HEARTH) - in
U.S.A.,) are strongly recommended.
Note: See "Combustion Air" section on page 10.
1. Position stove and oor protection with hole for combustion
air in accordance with the clearances as stated on the
label and in Figure #10.
2. Mark the position for the hole in the ceiling and roof by
using a string and plumb-bob.
3. Check that the intended location will not interfere with oor
joists, ceiling joists or rafters before proceeding further.
4. Cut a hole in the ceiling and roof to suit the chimney
system and frame in the sides. The chimney support is
mounted to the framing.
5. If the chimney exits the mobile home less then 7 feet
above the ground then a guard must be installed to cover
the chimney up to a height of 7'(2.1m).
6. The guard must not have opening larger than 3/8"(9.5mm)
and must maintain a space of 4"(102mm) minimum around
the chimney.
7. Assemble chimney sections so the nished length is resting
on the support and protruding through the roof. Avoid
having joints between ceiling and roof. Install radiation
shield.Assemble ashing and storm collar and be sure to
maintain the vapour barrier at this point. (Seal securely.)
Attach rain cap and check ashing for leaks.
8. Install connector and chimney as per manufacturer's
instructions.
9. Attach stove to ooring using two 1/4"(6mm) x 2"(51mm)
or longer lag screws.
15 5/8"
397mm
22 1/2"
572mm
8"
203mm
11"
279mm
5"
127mm
3"
76mm
3"
76mm
Mobile Home
Minimum
Clearance to
Combustibles
Additional Requirements
Warning: Under no circumstances is this heater to be installed
in a makeshift or "temporary" manner. It may be red only
after the following conditions have been met.
- DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE
SERVING ANOTHER APPLIANCE.
- DO NOT INSTALL IN A SLEEPING ROOM.
- BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE
6"(150mm) DIAMETER AND LISTED TO: IN CANADA -
ULC S-641 LISTED CONNECTORAND ULC-S-629 LISTED
CHIMNEY, IN USA - UL-103 HT LISTED CONNECTOR
AND CHIMNEY
- Outside air supply must be used for Mobile Home installations
see Figure #8, Page 13.
- Remove the chimney down to the roof ashing to allow for
transportation of the mobile home.
Double Wall Connector - Mobile Home
Clearances
This heater must be installed with a listed double-wall connector
and compatible chimney system.
Clearances to combustible surfaces and materials are shown
in Figure #10.
Clearances may be reduced with various heat insulating
materials.Consult local re codes and authorities for approval.
NOTE: Longer chimney lengths and different pitch ashings
may be used. All other parts installed must be listed(see
Figure #8, Page 13). Install all components to the connector
and chimney manufacturer's installation requirements.Consult
your chimney supplier for additional installation advice.
FIG. #10
Mobile Home Installation

16
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Optional Blower
The optional blower kit (WODC.BLOW) is equipped with a
three prong power cord and may be installed at any time.
Follow installation instructions supplied with the kit. Route
power supply cord away from heater.
Electrical rating: 115 volts A.C., 60Hz, .5 amps.
Fan output rating: 140 CFM
Blower Operation
Proper blower speed matched with air control setting will
ensure peak performance from your stove.Operate as follows:
- Air control set to "L" (low), operate blower speed control
on "Low".
- Air control set between "L" and "H" (low and high),
operate blower speed control at desired setting.
Automatic: To operate the blower automatically, set the
rocker switch on the side of the fan housing to "Auto" and set
the speed control to desired setting. This will allow the fan to
turn on as the stove heats up to operating temperature. It will
also shut the blower off after the re has gone out and the
unit cooled to below a useful heat output range.
Manual: To manually operate the blower, set the rocker switch
to "Man" and set the speed control to desired setting.This will
bypass the sensing device and allow full control of the blower.
Switching from "Auto" to "Man" or selecting speed may be
done anytime.
Optional Outside Air Adaptor
The adaptor(OAIR.1A) is only required if outside combustion
air is being used.
Installation(OAIR.1A):
1. Place adaptor over the desired hole in either the bottom or
rear of the leg adapter and secure with #8 x 1/2" screws.
Combustion air duct from outside can now be attached
to the 4"(100mm) round collar.
NOTE: If using a WODC.BLOW then use the hole in the
bottom of the leg adapter.
2. Install the optional NE25 pipe shield.(NE25.78725) to
cover the visible outside air intake pipe.
OUTSIDE AIR
ADAPTER
(OAIR.1A)
PIPE SHIELD
(NE25.78725)
FIG. #11
FIG. #12
100216-24

100216-24 17
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Troubleshooting
Problem Cause Cure
Glass is Dirty 1. Wood is wet - Use dry wood
2.Turning down air control - Do not turn down until
or damper too soon a) there is a good bed of coals
b) the wood is charred
3.Draft too low - Improper chimney height and / or diameter
- Chimney plugged or restricted, check ue
- Provide outside air for combustion
4. Door gasket leakage - Replace gasket
- Check latch
Excessive Creosote Buildup - See 1,2,3, above.
Low Heat Output 1. Wood is wet - Use dry wood
2.Fire too small - Build a larger re
3.Draft too low - Chimney plugged or restricted, inspect and clean
Won't Burn Overnight 1. Air control is set too high - Set control lower
2. Not enough wood - Unsplit wood is preferred for overnight burns
3. Draft too high - Excessive chimney height and/or diameter,
Stove Won't Burn 1. Combustion air supply blocked - Check outside air supply for obstruction
- Check that room air cover is removed
2.Draft too low - Chimney plugged or restricted, inspect and clean
- Chimney oversized or otherwise unsuitable,
consult Dealer

18
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Replacement Parts - NEO 2.5
(WHEN ORDERING, INCLUDE PART NUMBER WITH DESCRIPTION)
ITEM DESCRIPTION PART NO.
1............Soapstone Panel Set..................................... ????
3............Door Catch .......................................... NE16.7825
4............Ash Lip .......................................... NE25.5037901
5............Gasket Guides (4 pc.) ........................ NE25.7840
6............Replacement Glass (c/w Tape) .... NE25.5034900
7............Door Gasket Kit...................... WODC.NEODGKIT
8............Door Casting, Black....................... NE25.5037900
9............Door Handle Assembly........................ NE16.7817
10..........Side Panel Spacer.................................7103.15-A
11 ..........Firebrick Set ....................................... NE25.BRIC
12..........Brick Rail, Left/Right..................... NE25.RAILSET
13..........Replacement Baffle Kit....................NE25.BAFKIT
14..........Baffle Pin.........................................SSER.125001
15..........Ash System Front Brace.................... NE25.78357
16..........NEO 2.5 Pedestal, Black......................NE25.PED
17..........Ash Dump Assembly ........................... NE25.7857
18..........Ash Drawer........................................ NE25.78352
19..........Air Shutter Assembly ........................... NE16.7826
20..........Secondary Air Control Assembly...........
NE16.7838
22..........Levelling Feet (4pcs.) .................... NE16.5049765
23..........Lower Grill Assy............................. NE25.5037903
24..........Upper Grill..................................... NE25.5037902
25..........Removable back brick rail ................. NE25.78325
26............Heat Shield.................................................. NE25.7867
27..........Pipe Shield(optional)......................... NE25.78725
28..........Soapstone Hardware Pack........ NE25.STHRDWR
All parts may be ordered from your nearest Pacic Energy dealer.
Contact Pacic Energy for the location of the dealer nearest you.
*NOT SHOWN
100216-24

100216-24 19
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
OPERATING TIPS
1. Always use dry, seasoned rewood, up to 18"(457mm) long.
2. Operate on a medium to high setting, for up to 1 hour from
cold start. After the initial warm up period, refuel and leave
the air control on a medium setting for 5 to 10 minutes more
and then set the air control to the desired position.
3. If a slow burn is desired, set the air control to low. Active
secondary burning should be present above the wood load.
If it is not present or goes out shortly after, proper operating
temperature has not been reached and the stove needs ad-
ditional warm up time.
Understanding & Operating Your Pacic Energy Stove
The Pacic Energy SUPER SERIES line of woodstoves is a
culmination of years of research and development. Designed
to be efficient, clean-burning and user-friendly, this heater will
give you years of warm service. However, a knowledgeable
operator is still the most important factor for maximum perfor-
mance and part of this is understanding the basic functions
of this design.
Traditional wood stoves had a basic combustion system which
allowed a considerable amount of heat energy to escape up
the chimney as unburned gases and particulates (smoke).
Pacic Energy has designed a system that solves the prob-
lem by burning the smoke and releasing the additional heat
to the room.
This system has two critical design features:
1. Above re secondary air injection:
The hollow "air baffle" injects super-heated secondary air
just above the load. With the stove at the proper operating
temperature, this will create a secondary ame that will be
evident for approximately 1/3 of the total burn time.
2. High mass and thermal insulation:
The high mass (weight) acts as a heat storage and the
thermal insulation keeps the combustion zone hot. Active
aming takes place during the rst part of the burn. During
this stage, heat is stored in the mass of the unit and is later
released slowly and evenly. As wood chars, active aming
will diminish. This clean charcoal burning stage will last for a
considerable length of time and refuelling should be avoided
until the charcoal base has become quite small.

20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
ITEM DIMENSIONS PART NUMBER
A 9” X 4 1/2” X 1 1/4” (230 mm x 115 mm x 32 mm) 5096.99
B 2 1/8” X 9” X 1 1/4” (57 mm x 230 mm x 32 mm) 7847.3
C 4 1/2" X 4 1/2” X 1 1/4” (115 mm x 115 mm x 32 mm) 7847
D 2 1/8" X 4 1/2” X 1 1/4” (57mm x 115 mm x 32 mm) 7847.1
NEO 2.5
Firebrick Installation Instructions
This package contains 18 full-size rebricks, as well as 6 various cut-size bricks.
With the heater in the upright position, install rebricks as follows:
- Install the rear rebricks, 4 full-size, two on each side of the bafe tube.
- Then place 1 brick "B" in between the full bricks on the left as shown below.
- Next, install 4 full-size rebricks and brick "C" as shown on each side of the rebox.
- Lastly, place 5 full-size rebricks and 1 of each bricks B, C and 2 of D on the bottom of the heater in the pattern
shown below.
A
B
C
C
D
100216-24