PaloAlto Networks ION 1200-S Application guide

ION 1200-S Hardware Reference
docs.paloaltonetworks.com

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Copyright
Palo Alto Networks, Inc.
www.paloaltonetworks.com
© 2023-2023 Palo Alto Networks, Inc. Palo Alto Networks is a registered trademark of Palo
Alto Networks. A list of our trademarks can be found at www.paloaltonetworks.com/company/
trademarks.html. All other marks mentioned herein may be trademarks of their respective companies.
Last Revised
February 1, 2023
ION 1200-S Hardware Reference 2©2023 Palo Alto Networks, Inc.

Table of Contents
Before You Begin............................................................................................... 5
Tamper Proof Statement........................................................................................................... 6
Third-Party Component Support............................................................................................. 7
Product Safety Warnings...........................................................................................................8
ION 1200-S Overview....................................................................................13
Overview ION 1200-S............................................................................................................. 14
ION 1200-S Hardware Specifications..................................................................................15
ION 1200-S Front Panel......................................................................................................... 19
ION 1200-S-C-NA/ROW Front Panel................................................................................. 21
ION 1200-S-C5G-WW Front Panel..................................................................................... 23
ION 1200-S Back Panel.......................................................................................................... 25
ION 1200-S-C-NA/ROW Back Panel.................................................................................. 26
ION 1200-S-C-5G Back Panel............................................................................................... 27
ION 1200-S Compliance Statement.....................................................................................28
Installation Kit Components................................................................................................... 31
ION 1200-S LEDs..................................................................................................................... 32
Power on the ION 1200......................................................................................................... 34
Restart the ION 1200...................................................................................................34
Shut Down the ION 1200...........................................................................................34
Install ION 1200-S...........................................................................................35
Insert SIM Cards in the ION 1200-S....................................................................................36
Install Antennas in the ION 1200-S..................................................................................... 37
Install the ION 1200-S on a wall.......................................................................................... 39
ION 1200-S Wall Mount Template...................................................................................... 42
Install the ION 1200-S on a Rack.........................................................................................43
Troubleshoot ION 1200-S Series.................................................................49
Troubleshoot Common Issues with the ION 1200-S Series...........................................50
ION 1200-S Hardware Reference 3©2023 Palo Alto Networks, Inc.

Table of Contents
ION 1200-S Hardware Reference 4©2023 Palo Alto Networks, Inc.

Before You Begin
>Tamper Proof Statement
>Third-Party Component Support
>Product Safety Warnings
5

Before You Begin
Tamper Proof Statement
To ensure that products purchased from Palo Alto Networks were not tampered with during
shipping, verify the following upon receipt of each product:
• The tracking number provided to you electronically when ordering the product matches the
tracking number that is physically labeled on the box or crate.
• The integrity of the tamper-proof tape used to seal the box or crate is not compromised.
• The integrity of the warranty label on the firewall or appliance is not compromised.
ION 1200-S Hardware Reference 6©2023 Palo Alto Networks, Inc.

Before You Begin
Third-Party Component Support
Before you consider installing third-party hardware, read the Palo Alto Networks Third-Party
Component Support statement.
ION 1200-S Hardware Reference 7©2023 Palo Alto Networks, Inc.

Before You Begin
Product Safety Warnings
To avoid personal injury or death for yourself and others and to avoid damage to your Palo Alto
Networks hardware, be sure you understand and prepare for the following warnings before you
install or service the hardware. You will also see warning messages throughout the hardware
reference where potential hazards exist.
All Palo Alto Networks products with laser-based optical interfaces comply with 21 CFR
1040.10 and 1040.11.
The following safety warnings apply to all Palo Alto Networks firewalls and appliances, unless a
specific hardware model is specified.
• When installing or servicing a Palo Alto Networks firewall or appliance hardware component
that has exposed circuits, ensure that you wear an electrostatic discharge (ESD) strap. Before
handling the component, make sure the metal contact on the wrist strap is touching your skin
and that the other end of the strap is connected to earth ground.
French Translation: Lorsque vous installez ou que vous intervenez sur un composant matériel
de pare-feu ou de dispositif Palo Alto Networks qui présente des circuits exposés, veillez
à porter un bracelet antistatique. Avant de manipuler le composant, vérifiez que le contact
métallique du bracelet antistatique est en contact avec votre peau et que l’autre extrémité du
bracelet est raccordée à la terre.
• Use grounded and shielded Ethernet cables to ensure agency compliance with electromagnetic
compliance (EMC) regulations.
French Translation: Des câbles Ethernet blindés reliés à la terre doivent être utilisés pour
garantir la conformité de l'organisme aux émissions électromagnétiques (CEM).
• WAN and LAN ethernet ports are suitable for interconnection to other local device ethernet
ports. These ports are not designed for direct connection to Public Switched Telephone
Network (PSTN) ports or interfaces. In addition, copper-based WAN ports, LAN ports, and
copper-based modular transceivers are not rated to connect to telecommunications Outside
Plant (OSP) cabling.
• I/O ports are intended for intra-building connections only and not intended for OSP (Outside
Plant) connections or any network connections subject to external voltage surge events.
•Radio Frequency (RF) Radiation Exposure Warning: Hazardous Radiation Exposure Warning
—Adjustments or procedures other than those specified may result in hazardous RF radiation
exposure. A minimum distance of 50cm (19.7in) must be maintained between the operating
radio antennas and personnel.
•Antenna Installation Warning: To avoid hazardous RF radiation exposure, ensure the device
is switched off when installing or changing antennas. The device must only use Palo Alto
Networks approved antennas and accessories.
•Cellular Devices: The USB 2.0 port on the cellular device is used for maintenance only.
•International Statements and Information Pertaining to Radio Products
•Information on compliance to RF exposure guidelines: The Palo Alto Networks ION
1200 series devices are designed to comply with the following national and international
standards on human RF exposure, to ensure compliance with these RF exposure standards,
ION 1200-S Hardware Reference 8©2023 Palo Alto Networks, Inc.

Before You Begin
the device must only be operated with Palo Alto Networks approved antennas and
accessories.
• US 47 Code of Federal Regulations Part 2
• American National Standards Institute (ANSI) / Institute of Electrical and Electronic
Engineers / IEEE C 95.1 (99)
• International Commission on Non-Ionizing Radiation Protection (ICNIRP) 98
• Ministry of Health (Canada) Safety Code 6, Limits on Human Exposure to Radio
Frequency Fields in the range from 3KHz to 300GHz
• Australia Radiation Protection Standard
•International Guidelines for Exposure to Radio Waves: The ION 1200 series includes a
radio transmitter and receiver. It is designed not to exceed the limits for exposure to RF
radiation specified in ICNIRP guidelines that were devised to include a substantial safety
margin to ensure the safety of all persons, regardless of age and health.
The World Health Organization has stated that current scientific information does not
indicate a need for special precautions for wireless devices. They also recommend that
further exposure reductions are possible by orienting antennas away from personnel or by
increasing the separation distance.
•Additional Information on RF Exposure:
• FCC Bulletin 56: Questions and Answers about Biological Effects and Potential Hazards
of Radio Frequency Electromagnetic Fields
• FCC Bulletin 65: Evaluating Compliance with the FCC guidelines for Human Exposure to
Radio Frequency Electromagnetic Fields
• FCC Bulletin 65C (01-01): Evaluating Compliance with the FCC guidelines for Human
Exposure to Radio Frequency Electromagnetic Fields: Additional Information for
Evaluating Compliance for Mobile and Portable Devices with FCC limits for Human
Exposure to Radio Frequency Emission
• World Health Organization Internal Commission on Non-Ionizing Radiation Protection at
this URL: www.who.int/emf
• United Kingdom, National Radiological Protection Board at this URL: www.nrpb.org.uk
• Cellular Telecommunications Association at this URL: www.ctia.org/
• The Mobile and Wireless Forum (MWF) at this URL: www.emfhealth.info/index.cfm
•National Statements and Information Pertaining to Radio Products
•US
•RF Exposure Warning: This equipment was evaluated to FCC radio frequency (RF)
exposure limits set forth for an uncontrolled environment. To comply with FCC exposure
limits, antennas for this product must be located at a distance of a minimum of 50cm
(19.7in) or more from all persons.
•Product Modification Warning: The radio contained in this product operates with
other devices in this frequency band and with other services operating within the radio
spectrum. Any changes or modifications to the product without approval from Palo
Alto Networks could void the user’s authority to operate the device. Such modifications
include the use of non-approved antennas, accessories, or amplifiers. The radio has been
ION 1200-S Hardware Reference 9©2023 Palo Alto Networks, Inc.

Before You Begin
evaluated under FCC Bulletin OET 65C and found compliant to the requirements as set
forth in CFR 47 Sections 2.1091.
•Cellular Products: This device operates under the authority of a licensed radio service
under 47 Code of Federal Regulations Parts 22, 24, and 27.
•FCC Co-location: This product must not be co-located or operate in conjunction with
another radio.
•FCC Guidelines for Exposure to Radio Waves: The ION 1200 series includes a radio
transmitter and receiver. It is designed not to exceed the limits for exposure to RF
radiation specified in FCC Part 1.1310. The FCC guidelines are based on IEEE ANSI C
95.1 (92) and include a substantial safety margin to ensure the safety of all persons,
regardless of age and health. The device has been tested and found compliant with the
applicable regulations as part of the radio certification process. The US Food and Drug
Administration (FDA) has stated that current scientific information does not indicate
a need for special precautions for wireless devices. The FCC recommends that further
exposure reductions are possible [1] by orienting antennas away from personnel, [2] by
increasing the separation distance.
•Canada
•Industry Canada Radio Interference Statement: This device contains transmitter(s)/
receiver(s) that comply with Innovation, Science and Economic Development (ISED)
Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
This device may not cause interference.
This device must accept any interference, including interference that may cause
undesired operation of the device.
French Translation: L’émetteur/récepteur exempt de licence contenu dans le présent
appareil est conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée
aux deux conditions suivantes:L’appareil ne doit pas produire de brouillage.L’appareil doit
accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
•RF Exposure Warning: This equipment complies with ISED RF exposure limits set forth
for an uncontrolled environment. This equipment must be installed and operated with a
minimum distance of 50cm (19.7in) between personnel and the radio antennas.
•ISED Co-location: This product must not be co-located or operate in conjunction with
another radio.
•Industry Canada Guidelines for Exposure to Radio Waves: The ION 1200 series includes
a radio transmitter and receiver. It is designed not to exceed the limits for exposure to
RF radiation as referenced in Health Canada Safety Code 6. Those guidelines include a
substantial safety margin to ensure the safety of all persons, regardless of age and health.
Health Canada states that current scientific information does not indicate a need for
special precautions for wireless devices. Health Canada recommends that further
exposure reductions are possible [1] by orienting antennas away from personnel or [2] by
increasing the separation distance.
The systems are designed to be operated to avoid contact with the antennas by the user.
It is recommended to set the system in a location where the antennas can remain at
ION 1200-S Hardware Reference 10 ©2023 Palo Alto Networks, Inc.