Panasonic HYBRID IP-PBX KX-TDA100 Specification sheet

KX-TDA100
Model KX-TDA200
Hybrid IP-PBX
Feature Guide
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA100/KX-TDA200: Version 2.0

2 Feature Guide
Introduction
About the Feature Guide
The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic
Hybrid IP-PBX. It explains what the Hybrid IP-PBX can do, as well as how to obtain the most of its many
features and facilities.
The Feature Guide is divided into the following sections:
Section 1 Call Handling Features
Describes the call handling features of the Hybrid IP-PBX.
Section 2 System Configuration and Administration Features
Describes the features which allow the Hybrid IP-PBX to be configured and administered to suit the needs
of its users.
Section 3 Programming Instructions
Serves as an overall system programming reference for the Hybrid IP-PBX.
Section 4 KX-TDA Maintenance Console Operating Instructions
Serves as reference operating instructions when using the Panasonic KX-TDA Maintenance Console
software to program the Hybrid IP-PBX.
Section 5 Appendix
Provides tables which describe the resource capacity of the Hybrid IP-PBX, as well as its different tones and
ring tones. Abbreviations used frequently throughout the Feature Guide are also briefly explained here.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
References Found in the Feature Guide
Installation Manual References
The Hybrid IP-PBX Installation Manual provides instructions detailing the installation and maintenance of
the PBX. Sections from the Installation Manual are listed throughout the Feature Guide for your reference.
Feature Guide References
Related sections of the Feature Guide are listed for your reference.
User Manual References
The Hybrid IP-PBX User Manual describes how users can access commonly used PBX features and
functions with their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and
DSS Consoles. Sections from the User Manual are listed throughout the Feature Guide for your reference.
PT Programming References
Commonly used settings can be programmed using a display PT (→2.3.2 PT Programming). These PT
programming items are noted throughout the Feature Guide for your reference by title and program number.
The following is an example of a PT Programming reference:

Feature Guide 3
"Idle extensions are automatically searched for according to a preprogrammed hunting type (→Idle
Extension Hunting Type [680])."
Links to Other Pages and Manuals
If viewing this Feature Guide with a PC, certain items are linked to different sections of the Feature Guide
and other Hybrid IP-PBX manuals. Click on a link to jump to that section.
Linked items include:
• Installation Manual References
• Feature Guide References
• User Manual References
• PT Programming References
Notes
• Certain PTs, features, and optional service cards are not available in some areas. Consult your certified
Panasonic dealer for more information.
• Every system programming setting can be accessed using a PC and the Panasonic KX-TDA
Maintenance Console software (→2.3.1 PC Programming). For programming details, refer to the on-
line help which is installed along with KX-TDA Maintenance Console (→3.2.1 Installing and Starting
KX-TDA Maintenance Console).
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.
Feature Highlights
Networking Features
The Hybrid IP-PBX supports the following private networking features:
TIE Line Service
PBXs can be connected via a privately leased telephone lines, such as T1 lines or PRI lines, forming
a private network. These "TIE lines" provide a cost-effective way to route calls and communications,
and are often used to connect corporate offices located in different cities.
(→1.27.1 TIE Line Service)
QSIG Support
TIE line service can be used on a private network that is established using ISDN (PRI) lines
programmed to implement the QSIG protocol (Q.931). QSIG offers TIE line service as well as advanced
caller and called party identification features.
(→1.27.2 QSIG Network)
Voice over Internet Protocol (VoIP) Support
The Hybrid-IP PBX can be used on a private network which implements VoIP. On this type of network,
information is sent over the private network in IP packets, which allows voice as well as data to be sent
to other devices in the private network.
(→1.27.3 Voice over Internet Protocol (VoIP) Network)

4 Feature Guide
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can
take advantage of several features, some of which are highlighted below.
(→1.2.2 Incoming Call Distribution (ICD) Group Features)
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as
they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing
message (OGM), etc.
(→1.2.2.3 Queuing Feature)
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at
the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members
can be allotted a specified amount of time after completing a call during which new calls will not be
received by their extensions, allowing them to finish any necessary paperwork before being eligible to
receive new calls (Wrap-up).
(→1.2.2.6 Log-in/Log-out)
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are
answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in
higher-priority groups to be answered before calls in lower-priority groups.
(→1.2.2.4 VIP Call)
Computer Telephony Integration (CTI) Features
Computers can be connected to the Hybrid-IP PBX to provide extension users with access to advanced
features such as pop-up display of caller information, computer-based speed dialing, etc.
(→1.29.1 Computer Telephony Integration (CTI))
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each extension, providing
their respective extension users with powerful and flexible call handling and display features.
Third Party CTI Applications
The Hybrid IP-PBX supports industry standard protocols, allowing third-party CTI applications to be
integrated with the PBX and its extensions.
Voice Mail Features
A Voice Processing System (VPS) can be connected to the Hybrid IP-PBX to provide Voice Mail (VM) and
Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be
connected to the Hybrid IP-PBX effortlessly and with minimal setup required. Conventional DTMF (analog)
voice mail systems, including those from other manufacturers, are also supported.
(→1.21.1 Voice Mail (VM) Group)
Portable Station (PS) Features
A Panasonic PS can be used in place of a PT to provide wireless access to PBX features and call handling.
When in Wireless XDP Parallel Mode, a PS can share an extension number with a wired telephone, allowing
extension users to use their PSs when they are away from their desks to answer or make calls as if they
were using their wired telephones.
(→1.22 Portable Station (PS) Features)

Feature Guide 5
Paralleled Telephone Features
By connecting telephones in parallel, you can increase the number of telephones connected to the Hybrid
IP-PBX without adding additional extension cards.
(→1.10.9 Paralleled Telephone)
Parallel Mode
An SLT can be connected to an analog proprietary telephone (APT) or digital proprietary telephone
(DPT) that is connected to a Super Hybrid port of the Hybrid IP-PBX. The SLT shares the same
extension number with the APT or DPT.
EXtra Device Port (XDP) Mode
An SLT can be connected to a DPT that is connected to a Super Hybrid port of the Hybrid IP-PBX.
Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own
extension number.
Digital XDP
A DPT can be connected to another DPT that is connected to a DPT port or a Super Hybrid port of the
Hybrid IP-PBX. Similar to XDP mode, each DPT acts as an independent extension with its own
extension number.
Hospitality Features
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding
to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check
or set wake-up calls. (→1.24.1 Hospitality Features—SUMMARY)

6 Feature Guide
List of Abbreviations
AAA Automated Attendant
ANI Automatic Number Identification
APT Analog Proprietary Telephone
ARS Automatic Route Selection
BBGM Background Music
CCLI Calling Line Identification
CLIP Calling Line Identification Presentation
CLIR Calling Line Identification Restriction
CNIP Calling Name Identification Presentation
CNIR Calling Name Identification Restriction
COLP Connected Line Identification Presentation
COLR Connected Line Identification Restriction
CONP Connected Name Identification Presentation
CONR Connected Name Identification Restriction
COS Class of Service
CPC Calling Party Control
CS Cell Station
CTI Computer Telephony Integration
DDID Direct Inward Dialing
DIL Direct In Line
DISA Direct Inward System Access
DND Do Not Disturb
DPT Digital Proprietary Telephone
DSS Direct Station Selection
DTMF Dual Tone Multi-Frequency
EEFA External Feature Access
FFWD Call Forwarding
GG-CO Group-CO
G-DN Group Directory Number
IICD Incoming Call Distribution
IP-PT IP Proprietary Telephone
IRNA Intercept Routing—No Answer
ISDN Integrated Services Digital Network

Feature Guide 7
LL-CO Loop-CO
LCS Live Call Screening
OOGM Outgoing Message
OHCA Off-hook Call Announcement
OPX Off Premise Extension
PPIN Personal Identification Number
PRI Primary Rate Interface
PS Portable Station
PT Proprietary Telephone
SS-CO Single-CO
SLT Single Line Telephone
SMDR Station Message Detail Recording
TTAFAS Trunk Answer from Any Station
TEI Terminal Endpoint Identifier
TRG CO Line Group
TRS Toll Restriction
UUCD Uniform Call Distribution
VVM Voice Mail
VoIP Voice over Internet Protocol
VPS Voice Processing System
XXDP eXtra Device Port

8 Feature Guide
Table of Contents
1 Call Handling Features......................................................................... 17
1.1 Incoming Call Features..................................................................................................18
1.1.1 Incoming CO Line Call Features......................................................................................18
1.1.1.1 Incoming CO Line Call Features—OVERVIEW .............................................................................................. 18
1.1.1.2 Direct In Line (DIL) .......................................................................................................................................... 21
1.1.1.3 Direct Inward Dialing (DID).............................................................................................................................. 23
1.1.1.4 Calling Line Identification (CLI) Distribution..................................................................................................... 25
1.1.1.5 Intercept Routing ............................................................................................................................................. 26
1.1.1.6 Intercept Routing—No Destination .................................................................................................................. 28
1.1.2 Internal Call Features.......................................................................................................28
1.1.2.1 Internal Call Features—OVERVIEW ............................................................................................................... 28
1.1.2.2 Internal Call Block............................................................................................................................................ 29
1.1.3 Incoming Call Indication Features....................................................................................30
1.1.3.1 Incoming Call Indication Features—OVERVIEW ............................................................................................ 30
1.1.3.2 Ring Tone Pattern Selection............................................................................................................................ 31
1.1.3.3 Call Waiting ..................................................................................................................................................... 32
1.2 Receiving Group Features ............................................................................................34
1.2.1 Idle Extension Hunting .....................................................................................................34
1.2.2 Incoming Call Distribution (ICD) Group Features.............................................................35
1.2.2.1 Incoming Call Distribution (ICD) Group Features—OVERVIEW ..................................................................... 35
1.2.2.2 Group Call Distribution .................................................................................................................................... 39
1.2.2.3 Queuing Feature.............................................................................................................................................. 41
1.2.2.4 VIP Call............................................................................................................................................................ 44
1.2.2.5 Overflow Feature............................................................................................................................................. 45
1.2.2.6 Log-in/Log-out ................................................................................................................................................. 47
1.2.2.7 Supervisory Feature ........................................................................................................................................ 49
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features.............................................52
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND).................................................................52
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW ......................................................................... 52
1.3.1.2 Call Forwarding (FWD).................................................................................................................................... 54
1.3.1.3 Do Not Disturb (DND)...................................................................................................................................... 58
1.4 Answering Features.......................................................................................................59
1.4.1 Answering Features .........................................................................................................59
1.4.1.1 Answering Features—OVERVIEW.................................................................................................................. 59
1.4.1.2 Line Preference—Incoming ............................................................................................................................. 59
1.4.1.3 Call Pickup....................................................................................................................................................... 60
1.4.1.4 Hands-free Answerback .................................................................................................................................. 61
1.5 Making Call Features .....................................................................................................63
1.5.1 Predialing .........................................................................................................................63
1.5.2 Automatic Extension Release ..........................................................................................63
1.5.3 Intercom Call ....................................................................................................................64
1.5.4 CO Line Call Features......................................................................................................65
1.5.4.1 CO Line Call Features—OVERVIEW .............................................................................................................. 65
1.5.4.2 Emergency Call ............................................................................................................................................... 65
1.5.4.3 Account Code Entry......................................................................................................................................... 66
1.5.4.4 Dial Type Selection.......................................................................................................................................... 67
1.5.4.5 Pause Insertion................................................................................................................................................ 67
1.5.4.6 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) .................................. 68
1.5.4.7 Special Carrier Access Code........................................................................................................................... 69
1.5.5 Seizing a Line Features ...................................................................................................69
1.5.5.1 Seizing a Line Features—OVERVIEW............................................................................................................ 69
1.5.5.2 Line Preference—Outgoing ............................................................................................................................. 70
1.5.5.3 CO Line Access............................................................................................................................................... 71

Feature Guide 9
1.6 Memory Dialing Features .............................................................................................. 73
1.6.1 Memory Dialing Features................................................................................................. 73
1.6.1.1 Memory Dialing Features—OVERVIEW ..........................................................................................................73
1.6.1.2 One-touch Dialing ............................................................................................................................................74
1.6.1.3 Last Number Redial .........................................................................................................................................75
1.6.1.4 Speed Dialing—Personal/System ....................................................................................................................76
1.6.1.5 Quick Dialing....................................................................................................................................................77
1.6.1.6 Hot Line............................................................................................................................................................77
1.7 Busy Line/Busy Party Features.................................................................................... 78
1.7.1 Automatic Callback Busy (Camp-on) ............................................................................... 78
1.7.2 Executive Busy Override.................................................................................................. 78
1.7.3 Call Monitor...................................................................................................................... 79
1.7.4 Second Call Notification to Busy Extension ..................................................................... 80
1.7.4.1 Second Call Notification to Busy Extension—OVERVIEW ..............................................................................80
1.7.4.2 Call Waiting Tone .............................................................................................................................................81
1.7.4.3 Off-hook Call Announcement (OHCA) .............................................................................................................81
1.7.4.4 Whisper OHCA ................................................................................................................................................82
1.8 Toll Restriction (TRS) Features .................................................................................... 83
1.8.1 Toll Restriction (TRS) ....................................................................................................... 83
1.8.2 Extension Lock................................................................................................................. 87
1.8.3 Dial Tone Transfer............................................................................................................ 88
1.8.4 Walking COS ................................................................................................................... 88
1.8.5 Verified Code Entry .......................................................................................................... 89
1.9 Automatic Route Selection (ARS) Features ................................................................ 91
1.9.1 Automatic Route Selection (ARS).................................................................................... 91
1.10 Conversation Features .................................................................................................. 97
1.10.1 Hands-free Operation ......................................................................................................97
1.10.2 Off-hook Monitor .............................................................................................................. 97
1.10.3 Mute ................................................................................................................................. 97
1.10.4 Headset Operation........................................................................................................... 98
1.10.5 Data Line Security............................................................................................................ 99
1.10.6 Flash/Recall/Terminate ....................................................................................................99
1.10.7 External Feature Access (EFA)...................................................................................... 100
1.10.8 CO Line Call Limitation .................................................................................................. 100
1.10.9 Paralleled Telephone ..................................................................................................... 101
1.10.10 Calling Party Control (CPC) Signal Detection................................................................ 104
1.11 Transferring Features .................................................................................................. 105
1.11.1 Call Transfer .................................................................................................................. 105
1.12 Holding Features.......................................................................................................... 107
1.12.1 Call Hold ........................................................................................................................ 107
1.12.2 Call Park ........................................................................................................................ 108
1.12.3 Call Splitting ................................................................................................................... 109
1.12.4 Music on Hold ................................................................................................................ 110
1.12.5 Consultation Hold........................................................................................................... 110
1.13 Conference Features ................................................................................................... 111
1.13.1 Conference Features ......................................................................................................111
1.13.1.1 Conference Features—OVERVIEW .............................................................................................................. 111
1.13.1.2 Conference .................................................................................................................................................... 111
1.13.1.3 Privacy Release .............................................................................................................................................112
1.14 Paging Features ........................................................................................................... 114
1.14.1 Paging............................................................................................................................ 114
1.15 Optional Device Features............................................................................................ 116

10 Feature Guide
1.15.1 Doorphone Call .............................................................................................................. 116
1.15.2 Door Open...................................................................................................................... 117
1.15.3 Trunk Answer From Any Station (TAFAS) ...................................................................... 117
1.15.4 Background Music (BGM) .............................................................................................. 118
1.15.5 Outgoing Message (OGM) ............................................................................................. 118
1.15.6 Direct Inward System Access (DISA).............................................................................120
1.15.7 External Sensor.............................................................................................................. 126
1.15.8 External Relay Control ................................................................................................... 127
1.16 Caller ID Features......................................................................................................... 129
1.16.1 Caller ID .........................................................................................................................129
1.16.2 Incoming Call Log ..........................................................................................................133
1.17 Message Features ........................................................................................................135
1.17.1 Message Waiting............................................................................................................135
1.17.2 Absent Message ............................................................................................................138
1.18 Proprietary Telephone (PT) Features .........................................................................139
1.18.1 Fixed Buttons .................................................................................................................139
1.18.2 Flexible Buttons..............................................................................................................141
1.18.3 LED Indication................................................................................................................143
1.18.4 Display Information ........................................................................................................145
1.19 Integrated Services Digital Network (ISDN) Service Features .................................147
1.19.1 Integrated Services Digital Network (ISDN) ...................................................................147
1.19.1.1 Integrated Services Digital Network (ISDN)—OVERVIEW ........................................................................... 147
1.19.1.2 Calling Line Identification Presentation (CLIP) .............................................................................................. 148
1.20 T1 Line Service Features............................................................................................. 150
1.20.1 T1 Line Service .............................................................................................................. 150
1.21 Voice Mail Features...................................................................................................... 152
1.21.1 Voice Mail (VM) Group ................................................................................................... 152
1.21.2 Voice Mail DPT (Digital) Integration ...............................................................................154
1.21.3 Voice Mail DTMF Integration..........................................................................................161
1.22 Portable Station (PS) Features.................................................................................... 166
1.22.1 Portable Station (PS) Connection ..................................................................................166
1.22.2 PS Ring Group ...............................................................................................................167
1.22.3 Wireless XDP Parallel Mode .......................................................................................... 171
1.22.4 PS Directory ...................................................................................................................173
1.22.5 PS Feature Buttons........................................................................................................174
1.23 Administrative Information Features ......................................................................... 175
1.23.1 Station Message Detail Recording (SMDR) ...................................................................175
1.23.2 Printing Message ...........................................................................................................181
1.24 Hospitality Features..................................................................................................... 183
1.24.1 Hospitality Features—SUMMARY..................................................................................183
1.24.2 Room Status Control ......................................................................................................183
1.25 Extension Controlling Features.................................................................................. 185
1.25.1 Extension Personal Identification Number (PIN)............................................................185
1.25.2 Extension Feature Clear ................................................................................................186
1.25.3 Walking Extension..........................................................................................................187
1.25.4 Timed Reminder.............................................................................................................187
1.25.5 Remote Extension Control by User................................................................................188
1.26 Audible Tone Features.................................................................................................189
1.26.1 Dial Tone ........................................................................................................................189
1.26.2 Confirmation Tone ..........................................................................................................190
1.27 Networking Features....................................................................................................191

Feature Guide 11
1.27.1 TIE Line Service............................................................................................................. 191
1.27.1.1 TIE Line Service—OVERVIEW......................................................................................................................191
1.27.1.2 PBX Code Method (Access with PBX Code) .................................................................................................198
1.27.1.3 Extension Number Method (Access without PBX Code) ...............................................................................207
1.27.2 QSIG Network................................................................................................................ 217
1.27.2.1 QSIG Network—OVERVIEW.........................................................................................................................217
1.27.2.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification
Presentation (CNIP/CONP)—by QSIG ..........................................................................................................218
1.27.2.3 Network Direct Station Selection (NDSS) (KX-TDA0920 required)................................................................221
1.27.3 Voice over Internet Protocol (VoIP) Network.................................................................. 225
1.28 IP Proprietary Telephone (IP-PT) Features ................................................................ 226
1.28.1 IP Proprietary Telephone (IP-PT)................................................................................... 226
1.29 Computer Telephony Integration (CTI) Features ...................................................... 227
1.29.1 Computer Telephony Integration (CTI)........................................................................... 227
2 System Configuration and Administration Features ...................... 229
2.1 System Configuration—Hardware.............................................................................. 230
2.1.1 Extension Port Configuration ......................................................................................... 230
2.2 System Configuration—Software ............................................................................... 231
2.2.1 Class of Service (COS).................................................................................................. 231
2.2.2 Group ............................................................................................................................. 232
2.2.3 Tenant Service ............................................................................................................... 234
2.2.4 Time Service .................................................................................................................. 238
2.2.5 Operator Features.......................................................................................................... 242
2.2.6 Manager Features.......................................................................................................... 242
2.3 System Data Control.................................................................................................... 245
2.3.1 PC Programming ........................................................................................................... 245
2.3.2 PT Programming............................................................................................................ 247
2.3.3 Quick Setup ................................................................................................................... 248
2.3.4 Automatic Time Adjustment ........................................................................................... 249
2.3.5 Flexible Numbering/Fixed Numbering............................................................................ 250
2.3.6 Floating Extension ......................................................................................................... 255
2.3.7 Software Upgrading ....................................................................................................... 256
2.4 Fault Recovery/Diagnostics........................................................................................ 257
2.4.1 Power Failure Transfer................................................................................................... 257
2.4.2 Power Failure Restart .................................................................................................... 257
2.4.3 Local Alarm Information ................................................................................................. 258
3 Programming Instructions................................................................. 261
3.1 Introduction .................................................................................................................. 262
3.1.1 Introduction .................................................................................................................... 262
3.1.2 Password Security ......................................................................................................... 262
3.1.3 Entering Characters ....................................................................................................... 264
3.2 PC Programming.......................................................................................................... 267
3.2.1 Installing and Starting KX-TDA Maintenance Console................................................... 267
3.3 PT Programming .......................................................................................................... 271
3.3.1 Programming Instructions .............................................................................................. 271
3.3.2 Basic Programming........................................................................................................ 274
3.3.3 System Management Programming .............................................................................. 276
3.3.4 Time Programming......................................................................................................... 278
3.3.5 TRS/ARS Programming................................................................................................. 279
3.3.6 CO Line Programming ................................................................................................... 282

12 Feature Guide
3.3.7 COS Programming......................................................................................................... 286
3.3.8 Extension Programming.................................................................................................288
3.3.9 Resource/Interface Programming ..................................................................................294
3.3.10 SMDR & Maintenance Programming .............................................................................295
3.3.11 Card Programming.........................................................................................................297
4 KX-TDA Maintenance Console Operating Instructions .................. 299
4.1 Introduction ..................................................................................................................300
4.1.1 Software Modes .............................................................................................................300
4.1.2 Status Bar....................................................................................................................... 300
4.1.3 Access Levels ................................................................................................................300
4.1.4 Standard Buttons............................................................................................................304
4.1.5 Card Status ....................................................................................................................304
4.1.6 Display Options ..............................................................................................................304
4.2 File ................................................................................................................................. 306
4.2.1 File—New.......................................................................................................................306
4.2.2 File—Open .....................................................................................................................306
4.2.3 File—Close.....................................................................................................................307
4.2.4 File—Save......................................................................................................................307
4.2.5 File—Save As ................................................................................................................307
4.2.6 File—eXit........................................................................................................................307
4.3 Connect.........................................................................................................................309
4.3.1 Connect—RS-232C .......................................................................................................309
4.3.2 Connect—USB...............................................................................................................309
4.3.3 Connect—LAN ...............................................................................................................310
4.3.4 Connect—Modem ..........................................................................................................310
4.3.5 Connect—Disconnect .................................................................................................... 311
4.4 Tool................................................................................................................................313
4.4.1 Tool—SD memory backup .............................................................................................313
4.4.2 Tool—NDSS Link Data Clear .........................................................................................313
4.4.3 Tool—Extension List View..............................................................................................313
4.4.4 Tool—Import................................................................................................................... 314
4.4.5 Tool—Export...................................................................................................................316
4.4.6 Tool—System data Convert ...........................................................................................316
4.5 Utility ............................................................................................................................. 318
4.5.1 Utility—Diagnosis ...........................................................................................................318
4.5.2 Utility—File Transfer PC to PBX (SD Card) ...................................................................320
4.5.3 Utility—File Transfer PBX (SD Card) to PC ...................................................................323
4.5.4 Utility—SD Card File View and Load .............................................................................323
4.5.5 Utility—SD Card File Delete........................................................................................... 324
4.5.6 Utility—Message File Transfer PC to PBX.....................................................................324
4.5.7 Utility—Message File Transfer PBX to PC.....................................................................325
4.5.8 Utility—Error Log............................................................................................................325
4.5.9 Utility—T1 Signalling Bit Monitor.................................................................................... 326
4.5.10 Utility—T1 Line Trace.....................................................................................................327
4.5.11 Utility—ISDN/QSIG Protocol Trace ................................................................................327
4.5.12 Utility—Digital Trunk Error Report .................................................................................. 328
4.5.13 Utility—IP Extension Statistical Information ...................................................................329
4.5.14 Utility—CS Information...................................................................................................329
4.5.15 Utility—PS Information ................................................................................................... 330
4.5.16 Utility—Timed Update ....................................................................................................331

Feature Guide 13
4.5.17 Utility—System Reset—Reset by the Command........................................................... 332
4.5.18 Utility—Flash ROM ID Information................................................................................. 333
4.6 Help ............................................................................................................................... 334
4.6.1 FAQ................................................................................................................................ 334
4.7 Configuration [1] .......................................................................................................... 343
4.7.1 Slot [1-1]......................................................................................................................... 343
4.7.2 Slot [1-1] MPR Card Property ........................................................................................ 345
4.7.3 Slot [1-1] Extension Card Property ................................................................................ 346
4.7.4 Slot [1-1] CSI/F Card Property....................................................................................... 350
4.7.5 Slot [1-1] LCO Card Property......................................................................................... 350
4.7.6 Slot [1-1] PRI Card Property .......................................................................................... 359
4.7.7 Slot [1-1] T1 Card Property ............................................................................................ 371
4.7.8 Slot [1-1] IP-GW Card Property ..................................................................................... 381
4.7.9 Slot [1-1] IP-Extension Card Property............................................................................ 381
4.7.10 Slot [1-1] OPB ................................................................................................................ 384
4.7.11 Slot [1-1] OPB Card Command...................................................................................... 388
4.7.12 Slot [1-1] CTI-LINK Card Property ................................................................................. 389
4.7.13 Slot [1-1] Card Command .............................................................................................. 391
4.7.14 Portable Station [1-2] ..................................................................................................... 393
4.7.15 Clock Priority [1-3].......................................................................................................... 396
4.7.16 Option [1-4] .................................................................................................................... 397
4.7.17 LCO Port [1-5]................................................................................................................ 397
4.7.18 LCO Port [1-5] Port Command....................................................................................... 401
4.7.19 PRI Port [1-6] ................................................................................................................. 401
4.7.20 PRI Port [1-6] Port Command ........................................................................................ 415
4.7.21 T1 Port [1-7] ................................................................................................................... 416
4.7.22 T1 Port [1-7] Channel Command ................................................................................... 422
4.7.23 Extension Port [1-8] ....................................................................................................... 423
4.7.24 Extension Port [1-8] Port Command .............................................................................. 429
4.7.25 Extension Port [1-8] Port Type View .............................................................................. 429
4.7.26 CSI/F Port [1-9] .............................................................................................................. 430
4.7.27 CSI/F Port [1-9] Port Command..................................................................................... 431
4.7.28 IP-GW Port [1-10] .......................................................................................................... 432
4.7.29 IP-GW Port [1-10] Port Command ................................................................................. 433
4.7.30 IP-Extension Port [1-15]................................................................................................. 434
4.8 System [2]..................................................................................................................... 440
4.8.1 Date & Time/Daylight Saving—Date & Time [2-1-1] ...................................................... 440
4.8.2 Date & Time / Daylight Saving—Daylight Saving [2-1-2] ............................................... 440
4.8.3 PBX Operator [2-2] ........................................................................................................ 442
4.8.4 BGM / Music on Hold [2-3]............................................................................................. 443
4.8.5 Timers & Counters—CO / Extension [2-4-1].................................................................. 444
4.8.6 Timers & Counters—DISA/DPH/CONF/T. Reminder [2-4-2].......................................... 450
4.8.7 Timers & Counters—Miscellaneous [2-4-3] ................................................................... 457
4.8.8 Time Service—Week Table [2-5-1] ................................................................................ 461
4.8.9 Time Service—Holiday Table [2-5-2].............................................................................. 468
4.8.10 Numbering Plan—Extension [2-6-1] .............................................................................. 470
4.8.11 Numbering Plan—Feature [2-6-2].................................................................................. 471
4.8.12 Numbering Plan—Other PBX Extension [2-6-3] ............................................................ 494
4.8.13 Numbering Plan—Quick Dialing [2-6-4] ......................................................................... 495
4.8.14 Numbering Plan—B/NA DND Call Feature [2-6-5] ........................................................ 496

14 Feature Guide
4.8.15 Class of Service—COS Settings [2-7-1] ........................................................................ 499
4.8.16 Class of Service—External Call Block [2-7-2] ................................................................ 509
4.8.17 Class of Service—Internal Call Block [2-7-3] .................................................................509
4.8.18 Ring Tone Patterns—Call from CO [2-8-1].....................................................................510
4.8.19 Ring Tone Patterns—Call from Doorphone [2-8-2] ........................................................510
4.8.20 Ring Tone Patterns—Call from Others [2-8-3] ............................................................... 511
4.8.21 System Options—Option 1 [2-9-1] .................................................................................513
4.8.22 System Options—Option 2 [2-9-2] .................................................................................517
4.8.23 System Options—Option 3 [2-9-3] .................................................................................523
4.8.24 System Options—Option 4 [2-9-4] .................................................................................528
4.8.25 CTI [2-10] ....................................................................................................................... 532
4.8.26 Audio Gain—Paging/MOH [2-11-1] ................................................................................534
4.8.27 Extension Caller ID [2-12] .............................................................................................. 536
4.8.28 IP Extension Settings [2-13]........................................................................................... 539
4.9 Groups [3] .....................................................................................................................541
4.9.1 Trunk Group—TRG Settings [3-1-1]............................................................................... 541
4.9.2 Trunk Group—Local Access Priority [3-1-2]...................................................................546
4.9.3 Extension Group [3-2] ....................................................................................................547
4.9.4 Call Pickup Group [3-3]..................................................................................................548
4.9.5 Paging Group [3-4].........................................................................................................549
4.9.6 Incoming Call Distribution Group—Group Settings [3-5-1] ............................................552
4.9.7 Incoming Call Distribution Group—Member [3-5-2] .......................................................566
4.9.8 Incoming Call Distribution Group—Queuing Time Table [3-5-3] ....................................567
4.9.9 Extension Hunting Group [3-6].......................................................................................568
4.9.10 VM(DPT) Group—System Setting [3-7-1] ...................................................................... 569
4.9.11 VM(DPT) Group—Unit Setting [3-7-2]............................................................................ 571
4.9.12 VM(DTMF) Group—System Setting [3-8-1] ...................................................................572
4.9.13 VM(DTMF) Group—Group Setting [3-8-2] .....................................................................580
4.9.14 PS Ring Group [3-9].......................................................................................................582
4.10 Extension [4]................................................................................................................. 584
4.10.1 Wired Extension—Extension Settings [4-1-1] ................................................................ 584
4.10.2 Wired Extension—Extension Settings [4-1-1] CLIP Generate .......................................617
4.10.3 Wired Extension—FWD/DND [4-1-2] .............................................................................619
4.10.4 Wired Extension—Speed Dial [4-1-3].............................................................................623
4.10.5 Wired Extension—Flexible Key [4-1-4] ..........................................................................624
4.10.6 Wired Extension—Flexible Key [4-1-4] Flexible Key Data Copy....................................633
4.10.7 Wired Extension—PF Key [4-1-5] .................................................................................. 634
4.10.8 Wired Extension—NDSS Link Data - Send [4-1-6] ........................................................634
4.10.9 Portable Station—Extension Settings [4-2-1] .................................................................635
4.10.10 Portable Station—Extension Settings [4-2-1] CLIP Generate ........................................655
4.10.11 Portable Station—FWD/DND [4-2-2]..............................................................................657
4.10.12 Portable Station—Flexible Key [4-2-3] ...........................................................................661
4.10.13 Portable Station—Flexible Key [4-2-3] Flexible Key Data Copy.....................................669
4.10.14 Portable Station—NDSS Link Data - Send [4-2-4] .........................................................670
4.10.15 DSS Console—Main [4-3-1]...........................................................................................670
4.10.16 DSS Console—Flexible Key [4-3-2] ...............................................................................671
4.10.17 DSS Console—Flexible Key [4-3-2] Flexible Key Data Copy ........................................680
4.11 Optional Device [5].......................................................................................................681
4.11.1 Doorphone [5-1] .............................................................................................................681
4.11.2 External Pager [5-2] .......................................................................................................683

Feature Guide 15
4.11.3 DISA—System Setting [5-3-1] ....................................................................................... 684
4.11.4 DISA—Message Setting [5-3-2]..................................................................................... 687
4.11.5 External Relay [5-4] ....................................................................................................... 689
4.11.6 External Sensor [5-5] ..................................................................................................... 691
4.12 Feature [6]..................................................................................................................... 694
4.12.1 Speed Dialing & Caller ID—Main Table [6-1-1].............................................................. 694
4.12.2 Speed Dialing & Caller ID—Caller ID Modification [6-1-2] ............................................. 696
4.12.3 Speed Dialing & Caller ID—ISDN CLIP Modification [6-1-3].......................................... 697
4.12.4 Emergency Dial [6-2] ..................................................................................................... 698
4.12.5 Verified Code [6-3] ......................................................................................................... 698
4.12.6 Second Dial Tone [6-4]................................................................................................... 700
4.12.7 Absent Message [6-5] .................................................................................................... 701
4.12.8 Tenant [6-6] .................................................................................................................... 702
4.12.9 Dialing Plan [6-7]............................................................................................................ 703
4.12.10 Dialing Plan [6-7] Auto Assign ....................................................................................... 704
4.12.11 Hotel [6-8] ...................................................................................................................... 705
4.13 TRS [7] .......................................................................................................................... 707
4.13.1 Denied Code [7-1].......................................................................................................... 707
4.13.2 Exception Code [7-2] ..................................................................................................... 707
4.13.3 Special Carrier [7-3] ....................................................................................................... 708
4.13.4 Miscellaneous [7-4] ........................................................................................................ 708
4.14 ARS [8] .......................................................................................................................... 711
4.14.1 System Setting [8-1]....................................................................................................... 711
4.14.2 Leading Number [8-2] .................................................................................................... 712
4.14.3 Routing Plan Time [8-3] ................................................................................................. 713
4.14.4 Routing Plan Priority [8-4] .............................................................................................. 714
4.14.5 Carrier [8-5].................................................................................................................... 714
4.14.6 Leading Number Exception [8-6] ................................................................................... 717
4.15 Private Network [9] ...................................................................................................... 719
4.15.1 TIE Table [9-1]................................................................................................................ 719
4.15.2 Network BLF Data Transfer [9-2] ................................................................................... 721
4.15.3 Network Operator (VoIP) [9-3] ....................................................................................... 723
4.15.4 NDSS Key Table [9-4] .................................................................................................... 723
4.16 CO & Incoming Call [10] .............................................................................................. 726
4.16.1 CO Line Setting [10-1] ................................................................................................... 726
4.16.2 DIL Table & Port Setting [10-2] ...................................................................................... 727
4.16.3 DID Table [10-3] ............................................................................................................. 735
4.16.4 DID Table [10-3] Automatic Registration........................................................................ 737
4.16.5 DID Table [10-3] Name Generate .................................................................................. 739
4.16.6 Miscellaneous [10-4] ...................................................................................................... 740
4.17 Maintenance [11] .......................................................................................................... 743
4.17.1 SMDR [11-1] .................................................................................................................. 743
4.17.2 PT System Program [11-2]............................................................................................. 749
4.17.3 Power Failure Transfer [11-3]......................................................................................... 749
4.17.4 Miscellaneous [11-4] ...................................................................................................... 750
4.17.5 Password Setting [11-5] ................................................................................................. 756
5 Appendix ............................................................................................. 759
5.1 Capacity of System Resources .................................................................................. 760
5.1.1 Capacity of System Resources...................................................................................... 760
5.2 Tones/Ring Tones ........................................................................................................ 763

16 Feature Guide
5.2.1 Tones/Ring Tones...........................................................................................................763
5.3 Revision History........................................................................................................... 765
5.3.1 Version 1.1 .....................................................................................................................765
5.3.2 Version 2.0 .....................................................................................................................766
Index .......................................................................................................... 769

Feature Guide 17
Section 1
Call Handling Features

1.1 Incoming Call Features
18 Feature Guide
1.1 Incoming Call Features
1.1.1 Incoming CO Line Call Features
1.1.1.1 Incoming CO Line Call Features—OVERVIEW
Description
Each CO line functions as either a public line or a private line. Private lines are used to connect different
PBXs and form a private network (→1.27.1 TIE Line Service), while public lines connect a PBX to a public
network, i.e., the telephone company. Certain PBX features are available depending on the networking type
(public or private) of each CO line.
1. Networking Type Used by Each CO Line
Each CO line port (channel) of a CO line card is assigned a port (channel) type which determines the
CO line's networking type—public or private.
2. Distribution Method
Each public CO line port (channel) can use a different method of directing calls to their destinations as
they are received.
Distribution Method Description Details in
Direct In Line (DIL) Directs a call to a preprogrammed destination, such
as an operator, based on the CO line carrying the
call.
• 1.1.1.2 Direct In
Line (DIL)
Direct Inward Dialing
(DID)
Directs a call received on a DID line to a
preprogrammed destination based on the telephone
number dialed by the caller.
• 1.1.1.3 Direct
Inward Dialing
(DID)
T1
LCOT
GCOT
DID
TIE (E&M)
OPX (EXTN.)
CO
Extension
QSIG-Master
QSIG-Slave
LCOT
Default
Available
PRI
IP-GW
Port (Channel)
Type
Networking Type
PrivatePublic
CO Line
Card

1.1 Incoming Call Features
Feature Guide 19
Calling Line Identification (CLI) distribution is the most customizable call distribution method available.
It allows calls from specific people to be directed to specific destinations, based on the callers'
telephone numbers. CLI distribution, when enabled for the current time mode, takes precedence over
DIL or DID distribution.
3. Available Distribution Method for Public CO Lines
4. Available Destination
The following destination types can be programmed as DIL, DID, or CLI destinations.
Feature Description Details in
Calling Line Identification
(CLI) Distribution
Directs a call to its preprogrammed destination if the
caller's telephone number and its CLI destination
has been stored in the System Speed Dialing Table.
• 1.1.1.4 Calling
Line Identification
(CLI) Distribution
Destination Type Availability
Wired Extension (PT/SLT/T1-OPX)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog/ISDN Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. + Phone no.
Extension of Another PBX (via TIE Line, Access with PBX Code)
Extension of Another PBX (via TIE Line, Access without PBX Code)
T1
LCOT
GCOT
DID
TIE (E&M)
CO
LCOT
Default
Available
PRI
Port (Channel)
Type
Distribution Method
DIDDIL
CO Line
Card

1.1 Incoming Call Features
20 Feature Guide
5. Intercept Routing
After a call has been directed to its DIL, DID, or CLI destination, the following Intercept Routing
features, if programmed, can redirect the call.
Type Description Details in
No Answer (IRNA) If a called party does not answer a call within a
preprogrammed time period (Intercept time), the call
is redirected to a preprogrammed destination.
• 1.1.1.5 Intercept
Routing
Busy If a called party is already handling another call, the
new call is redirected to a preprogrammed
destination.
DND If a called party is in Do Not Disturb (DND) mode, the
call is redirected to a preprogrammed destination.
No Destination If a destination is not assigned, the call is redirected
to an operator.
• 1.1.1.6 Intercept
Routing—No
Destination