Pantum CP2100 Series User manual

Pantum CP2100 Series
Color Laser Printer
It is recommended that you read this Guide carefully before using the printer

I
Preface
Welcome to the Pantum Series products!
We heartily appreciate your using of Pantum Series products!
To protect your vital interests, please carefully read the following statements.
For more information, please visit our official website (www.pantum.com).
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft®, Windows®, Windows Server®and Windows Vista®are trademarks registered by
Microsoft Corporation in the United States or other countries/regions.
Apple, AirPrint, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.Use of the Works with Apple badge means that an accessory has been designed to work
specifically with the technology identified in the badge and has been certified by the developer to
meet Apple performance standards.
The Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of
Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly
prohibited.
Wi-Fi Direct,Wi-Fi Protected Setup(WPS),WPA,WPA2,WPA3and Wi-Fi Protected Access are
marks of the Wi-Fi Alliance.
The ownership to the names of the software in this User Guide belongs to their respective
companies in accordance with corresponding license agreement, and they are referred for
instructions only.
All other product and brand names herein may be the registered trademarks, trademarks or service
marks of their respective owners, and they are referred for instructions only.
Copyright
The Copyright of this User Guide is owned by Zhuhai Pantum Electronics Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any form
without the prior written consent of Zhuhai Pantum Electronics Co., Ltd.
Version:V1.1
Disclaimer
For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without notice.
Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile,
except the express warranty made in the product maintenance manual or service commitment,
Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee
to this User Guide (including composing or words).
Using this product to copy, print, scan certain documents or images or make other forms of
operations may be prohibited by the local laws. If you are uncertain about the legality of using this
product for certain documents or images, you should consult your legal advisor in advance.
The product can only be used safely in the non-tropical areas at an altitude no higher than 2000
meters.

II
Safety Precautions
Disconnect the power supply
The product should be placed close to or easily accessible to power sockets, so as to allow easy
disconnection of power supply!
Laser Safety
The laser radiation is harmful to the human body. Since laser components are completely sealed in
the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly
disassemble the printer!
The printer follows the provisions of Class 1 laser products under CFR standard.
The printer has a Class III b laser diode, which has no laser radiation leakage among laser
components. The laser components shall complies with the requirements of: U.S. Code of Federal
Regulations, 21 CFR 1040, IEC 60825-1.
The following label is attached to the laser components inside the printer:

III
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is high-voltage electrode inside the printer. Before cleaning the
printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with a wet hand can
result in an electric shock.
The fuser unit is hot when and after printing. Touching the fuser unit
(the shaded area as shown) may cause burns!
The fuser unit is attached with a high temperature warning label.
Please do not remove or damage this label.

IV
Safety Information
Conventions
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Note:A note indicates the information that could help you or something that could damage the
product hardware or software.
Different types of caution statements include:
CAUTION - POTENTIAL INJURY: Indicates a risk of injury.
CAUTION - SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION - HOT SURFACE: Indicates a risk of burn if touched.
CAUTION - TIPPING HAZARD: Indicates a crush hazard.
CAUTION - PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION - ROTATING FAN BLADES: Indicates a risk of being lacerated by moving fan
blades.
Disclaimer
CAUTION - POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near the product
and easily accessible.
CAUTION - POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the
power cord provided with this product or the manufacturer’s authorized replacement.
CAUTION - POTENTIAL INJURY: Do not use this product with extension cords, multioutlet
power strips, multioutlet extenders, or UPS devices. The power capacity of these types of
accessories can be easily overloaded by a laser printer and may result in a risk of fire, property
damage, or poor printer performance.
CAUTION - POTENTIAL INJURY: Do not use this product with an inline surge protector. The
use of a surge protection device may result in a risk of fire, property damage, or poor printer
performance.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this
product near water or wet locations.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product
or make any electrical or cabling connections during a lightning storm.
CAUTION - POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord
between objects such as furniture and walls. If any of these things happen, it could result in a risk of

V
fire or electrical shock. Inspect the power cord regularly for signs of such problems. Remove the
power cord from the electrical outlet before inspecting it.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet) are properly installed in their marked plug-in ports.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the
controller board or installing optional hardware or memory devices after setting up the printer, turn
the printer off, and unplug the power cord from the electrical outlet before continuing. If you have
any other devices attached to the printer, turn them offas well, and unplug any cables going into the
printer.
CAUTION - SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior
of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the
printer before proceeding.
CAUTION - POTENTIAL INJURY: If the printer weighs more than 18 kg, then it requires two or
more trained personnel to lift it safely.
CAUTION - POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid
personal injury or printer damage:
• Make sure that all covers and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has casters on its base, then carefully move it to the new location. Use caution when
passing over thresholds and breaks in flooring.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the
printer.
• Keep the printer upright.
• Avoid violent vibrations when moving.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION - HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury
by a hot component, allow the surface to cool before touching it.
CAUTION - HOT SURFACE: Some parts of the printer are still in high temperature within a
short time after use. To prevent burns, please don’t directly touch places labeled with high
temperature warning in contact with internal components after opening the printer’s front or rear
cover.
CAUTION - PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked
with this label. Pinch injuries may occur around moving parts, such as gears, covers, trays, and
covers.
CAUTION - ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades,

VI
turn offthe printer and unplug the power cord from the electrical outlet before accessing areas
marked with this symbol.
CAUTION - POTENTIAL INJURY: This product uses lasers. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product is designed, tested, and approved to meet strict global safety standards with the use of
specific manufacturer’s components.The safety features of some parts may not always be
obvious.The manufacturer is not responsible for any adverse consequences caused by using parts
of other manufacturers. For services or repairs other than those described in the user document,
please contact the Customer Service Center.
This product uses a printing process that heats the print media, and the heat may cause the media
to release emissions.Please read and understand the section in your operating instructions that
discusses the guidelines for selecting print media properly to avoid the possibility of harmful
emissions.
This product may produce a small amount of ozone during normal operation, and may be equipped
with a filter designed to limit ozone concentrations to levels well below the recommended exposure
limits.To avoid high ozone concentration levels during extensive usage, install this product in a
well-ventilated area and replace the ozone and exhaust filters if instructed to do so in the product
maintenance instructions.If there are no references to filters in the product maintenance instructions,
then it is not required to replace the filter for this product.
Please keep these safety instructions.

VII
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions;
2. Familiarize yourself with the basic principles associated with operating electrical appliances;
3. Comply with all warnings and instructions marked on the equipment or specified in the manual
supplied with the equipment;
4. If the operating instructions conflict with the safety information, please refer back to the safety
information, as you may have misunderstood the operating instructions. If you cannot resolve the
conflicts, please call the Customer Service Hotline or contact a service representative for help;
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not
use liquid or aerosol cleaners;
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage
caused by the falling of the equipment;
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe;
8. Do not put any articles on the power cord. Do not put the equipment at the place where its power
cord could be stepped on by people;
9. Outlets and extension cords must not be overloaded. This may reduce performance and could
result in fire or electric shock;
10. Do not allow pets to chew on the AC power cord or the computer interface cable;
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high-voltage
device, which otherwise may result in fire or electric shock. Take care not to spill liquids onto the
equipment;
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs
may only be carried out by professional maintenance personnel. Opening or removing the cover
could result in an electric shock or other potential hazards. Incorrect disassembly and assembly
could also result in an electric shock during future use;
13. If any one of the following occurs, disconnect the equipment from the computer and pull out the
power cord from the AC wall socket and contact a qualified member of the service personnel for
maintenance:
•Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Significant changes in the equipment’s performance.
14. Only adjust the control mentioned in the instructions. Incorrect adjustment of other controls may
result in damage and mean that professional maintenance personnel need to spend more time
fixing it;
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm;
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care
not to touch this surface, and keep children away from this surface;
17. The signal wire of the device connected with the printer can not be connected to the outdoors;
18. Please ensure timely ventilation in case of a prolonged use or printing huge amounts of
documents in a poorly ventilated room;

VIII
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it
does not receive any job order for a while (such as 1 minute); and it can realize zero power
consumption only if it has not been connected with any external input power supply;
20. As the Class 1 equipment, the product must be connected to the power supply outlet with
protective grounding line when using;
21. This product should be placed according to the shipping marks on the product package box
during delivery;
22. This product is a kind of low-voltage equipment. When using this product below the specified
voltage range,please refer to the product precautions or call Pantum Aftersales Service Centre, if
the toner comes off the printed contents, or the equipment starts slowly;
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales
Service Centre to purchase parts they need. If the product sold is inconsistent with the package list,
please go to the specified Aftersales Service Centre to solve the problem;
24. Install this product in a place with the temperature between 10℃and 32℃and the relative
humidity between 20% and 80%;
25. Please keep this User Guide properly.

IX
Legal Information
This symbol indicates that, at the end of your product’s life, it must not be discarded as
domestic waste. Instead, you should dispose of your used equipment at a designated
collection point for the recycling of waste electrical and electronic equipment. Ref: EU
Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please
contact your distributor / supplier for further information.
This symbol indicates that the product is applicable to indoor use instead of outdoor use.
European Community (EC) directives conformity
This symbol indicates that the product complies with the protection requirements related
to electromagnetic compatibility and safety of electrical device (for use within a specific
voltage range) in the approximate and harmonized regulations of members of Directive
2014/30/EU and Directive 2014/35/EU of the European Parliament and of the Council.
Radio Equipment Directive 2014/53/EU is only applicable to models with WiFi function.
The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building 02,06
and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong Province,
519000 PR China
A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55032 / EN 55035 and safety
requirements of EN 62368-1.
This symbol indicates that printer is fully compliant with the RoHS Directive 2011/65/EU
for managing toxic and hazardous substances.
Company Name: Magnell Associate, Inc. ( DBA NEWEGG.COM )
Office address:17560 Rowland St. City of Industry, CA 91748
TEL: [phone]
USA Only

X
Table of Contents
1. Before Using the Printer..............................................................................................................1
1.1. Product series introduction................................................................................................1
1.2. Supplied Accessories........................................................................................................2
1.3. Product View.....................................................................................................................3
1.4. Control Panel....................................................................................................................5
1.4.1. Overview of control panel........................................................................................5
1.4.2. Functions of consumable status indicator................................................................8
1.4.3. Functions of paper status indicator..........................................................................8
1.4.4. Functions of printer status indicator.........................................................................9
1.4.5. Wi-Fi indicator/Toner Save indicator .....................................................................10
1.4.6. Functions of power indicator .................................................................................10
2. Paper and Print Media ..............................................................................................................11
2.1. Selecting paper...............................................................................................................11
2.1.1. Paper guidelines...................................................................................................11
2.1.2. Paper characteristics.............................................................................................11
2.1.3. Unacceptable paper..............................................................................................12
2.1.4. Saving paper.........................................................................................................12
2.2. Paper Specification.........................................................................................................13
2.3. Special Paper..................................................................................................................14
2.4. Loading Paper.................................................................................................................15
2.4.1. Load in the standard feed tray...............................................................................15
2.4.2. Install the multipurpose feed tray ..........................................................................17
2.5. Non-printable Area..........................................................................................................18
3. Driver installation and uninstallation..........................................................................................19
3.1. Driver Setup....................................................................................................................19
3.1.1. One-click Installation(For Windows and macOS) ..................................................19
3.1.2. More setup methods .............................................................................................33
3.2. Uninstall Driver................................................................................................................46
3.2.1. Method to uninstall driver under Windows.............................................................46
3.2.2. Method to uninstall driver under macOS ...............................................................46
4. Wired network setup (applicable to wired network models).......................................................47
4.1. Set IP Address................................................................................................................47
4.1.1. Automatic Setting..................................................................................................47
4.1.2. Manual Setting......................................................................................................47
5. Wireless network setup (applicable to Wi-Fi models) ................................................................48
5.1. Basic structure mode ......................................................................................................48
5.1.1. Wireless network setup tools.................................................................................48

XI
5.1.2. Wi-Fi Protected Setup (WPS) setup......................................................................52
5.1.3. How to disable the Wi-Fi network connected.........................................................53
5.2. Wi-Fi Direct mode...........................................................................................................53
5.2.1. Preliminary preparations.......................................................................................53
5.2.2. Wi-Fi Direct connection.........................................................................................53
5.2.3. How to disable the Wi-Fi Direct.............................................................................55
5.3. Wireless network setup FAQs.........................................................................................55
6. Web server ...............................................................................................................................57
6.1. Visit the embedded Web server......................................................................................57
6.2. Use Web server to manage printer..................................................................................58
6.2.1. IP address setup...................................................................................................58
6.2.2. SNMP protocol setup............................................................................................59
6.2.3. Wireless setup ......................................................................................................59
6.2.4. Machine setup.......................................................................................................60
6.2.5. Recover factory settings via Web server...............................................................61
7. Print..........................................................................................................................................62
7.1. Print Function..................................................................................................................62
7.2. Print Settings ..................................................................................................................63
7.2.1. Setting the printing parameters.............................................................................63
7.2.2. Print quality settings..............................................................................................64
7.2.3. Duplex ..................................................................................................................67
7.2.4. Booklet printing.....................................................................................................69
7.2.5. Printing of paging seal...........................................................................................70
7.2.6. Red enhancement printing....................................................................................71
7.2.7. Open Help Document............................................................................................73
7.3. Printing Mode..................................................................................................................74
7.3.1. Print from standard feed tray.................................................................................74
7.3.2. Multi-purpose tray printing.....................................................................................75
7.4. Cancel printing................................................................................................................75
8. Mobile Print...............................................................................................................................76
8.1. "Pantum" App..................................................................................................................76
8.1.1. Operating systems supported ...............................................................................76
8.1.2. How to download Pantum App..............................................................................76
8.1.3. How to use the Pantum Printer App......................................................................76
8.2. Mopria mobile print .........................................................................................................80
8.2.1. The operating systems and applications which support Mopria mobile printing.....80
8.2.2. How to download Mopria Print Service..................................................................80
8.2.3. Preliminary preparations.......................................................................................80
8.2.4. How to use Mopria mobile printing........................................................................80

XII
8.3. AirPrint mobile print.........................................................................................................81
8.3.1. Operating systems supported by AirPrint mobile print...........................................81
8.3.2. Preliminary preparations.......................................................................................81
8.3.3. How to use AirPrint mobile printing .......................................................................81
9. General Settings.......................................................................................................................82
9.1. System Setting................................................................................................................82
9.1.1. Language Setting..................................................................................................82
9.1.2. Sleep Time Setting................................................................................................83
9.1.3. Toner Save...........................................................................................................84
9.1.4. Mute printing.........................................................................................................85
9.1.5. Restore Factory Settings.......................................................................................86
9.1.6. Auto shut-off setting..............................................................................................87
9.2. Print Settings ..................................................................................................................88
9.2.1. Print Density .........................................................................................................88
9.2.2. Color Calibration...................................................................................................89
9.3. Network Settings.............................................................................................................90
9.4. Network Information........................................................................................................91
9.5. Print information report....................................................................................................92
9.6. Consumable information.................................................................................................93
10. Routine Maintenance..............................................................................................................94
10.1. Cleaning the Printer ......................................................................................................94
10.1.1. Cleaning the printer.............................................................................................94
10.2. Replacing parts and consumables ................................................................................96
10.2.1. Replacing the toner cartridge..............................................................................96
10.2.2. Replacing the waste toner bottle.........................................................................99
10.2.3. Replace the tray................................................................................................100
10.3 Move the printer...........................................................................................................101
10.3.1. Move the printer to another location..................................................................101
10.3.2. Transporting the printer.....................................................................................101
11. Troubleshooting....................................................................................................................102
11.1. Avoiding jams..............................................................................................................102
11.1.1. Correct loading of paper....................................................................................102
11.1.2. Use recommended paper..................................................................................103
11.2. Locate jammed paper .................................................................................................103
11.3. Cleaning Jammed Paper.............................................................................................104
11.3.1. The paper is jammed in the standard feed tray .................................................104
11.3.2. The paper is jammed in the multi-purpose feed tray..........................................106
11.3.3. Paper jam in the rear cover...............................................................................107
11.4. Software Failure..........................................................................................................111

XIII
11.5. Error Message ............................................................................................................111
11.6. Common Troubleshooting...........................................................................................112
11.6.1. Common Problems ...........................................................................................112
11.6.2. Image Defects...................................................................................................113
12. Product Specifications...........................................................................................................118
12.1. Overview of the Specifications ....................................................................................118

1
1. Before Using the Printer
1.1. Product series introduction
Product series parameters
CP2100D
series
CP2100DN series
CP2100DW series
Interface type
USB
●
●
●
NET
●
●
Wi-Fi
●
Print Language
GDI
●
●
●
Control Panel
LED
●
LCD
●
●
Print Speed
(single-sided)
A4
20ppm
●
●
●
Letter
21ppm
●
●
●
Duplex
●
●
●
Mute printing
●
●
●
(●: Support; Blank: Unsupport)
Note:
• This product series is subject to additions or changes without prior notice.

2
1.2. Supplied Accessories
Name
Parts
Laser Toner
Cartridge
Waste toner bottle
USB Interface Cable
Power Cord
CD
Quick Setup Guide
Pantum Warranty
Note:
• The Pantum Warranty may not be attached in some regions.

3
1.3. Product View
Side view
1
Control Panel
Indicate printer status to conduct set operation.
2
Standard exit
For storing the printed paper.
3
Multipurpose feed tray
For placing media to be printed in multi-purpose tray.
4
Standard feed tray
For placing the media for printing from the standard feed tray.
Note:
• Printer appearance may vary depending on the printer model and configuration; the
schematic diagram is for reference only.
Rear View
: To avoid the risk of electrical shock, do not set up this product or make any electrical or
cabling connections during a lightning storm.
: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated
and properly grounded electrical outlet that is near the product and easily accessible.
:Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the
power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, it could result in a risk of fire or electrical shock. Inspect the
power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
:To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet)
are properly installed in their marked plug-in ports.
:To avoid the risk of fire or electrical shock, use only the power cord provided with this product
or the manufacturer’s authorized replacement.

4
Note:
• To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless
network adapter, or the printer in the areas shown in the printing process.
1
USB Interface
For connecting product to computer with USB
cable.
2
Network Interface(applicable to models
supporting network function)
For connecting product to network with network
cable.
3
Power Interface
For connecting product to power with power cord.
Note:
• Printer appearance may differ because of various models and functions, so the
schematic diagram is only for your reference.

5
1.4. Control Panel
1.4.1. Overview of control panel
The layout of the printer control panel is shown below:
LCD control panel
No.
Name
Functions
1
LCD Display
Display operation interface and product information.
2
Toner cartridge/status
indicator
Indicate the status of toner cartridge and printer (please refer to
Chapter 1.4.5).
3
OK
Confirm the selection on the screen/open the main menu on the
control panel.
4
Back
Return to the previous menu.
5
Wi-Fi key/save toner key
Short press Wi-Fi button to turn on direct Wi-Fi connection of the
printer and automatically print out "Mobile Device Wi-Fi
Connection Wizard" page (for models with Wi-Fi function only).
Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is
not connected or to disconnect Wi-Fi when it has already been
connected (for models with Wi-Fi function only).
Open save toner function(applicable to non-Wi-Fi model only).
6
Wi-Fi indicator/save toner
indicator
Indicate Wi-Fi connection status (applicable to Wi-Fi model
only).
Indicate the on/off of save toner function (applicable to
non-Wi-Fi model only).
(Please refer to Chapter 1.4.5)

6
7
UP
Scroll through the menus and options .
For menu items need to input, change the numeric value by
cycle accumulating.
8
Cancel
Execute cancel operation.
9
Down
Scroll through the menus and options .
For menu item needs to be input, shift the entry positions from
left to right, for example, IP address entry.
10
“Power” button
• Turn on or offthe printer.
Note: Press and hold this button for more than 2 seconds to turn
off the printer.
• When the printer is in ready state, short press this button, and
the printer enters the sleep state.
• When the printer is in sleep state, short press this button to
wake up the printer.