PCS Digital PCS Digital Suite 64 31 Button User manual
Suite64
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Suite 64 31-Telephone Button User Guide TOC-1
TC
1 Introduction ...................................................................................................................1‐1
1.1 AboutTheSuite64..........................................................1‐1
1.2 Suite6431‐ButtonDisplayTelephone .........................................1‐2
1.3 DocumentOverview ........................................................1‐3
1.4 ApplicableDocuments......................................................1‐3
2 TelephoneSetup .............................................................................................................2‐1
2.1 Reminder‐Extension ........................................................2‐1
2.2 AutoHold .................................................................2‐2
2.3 AutomatedAttendant .......................................................2‐4
2.4 Preference.................................................................2‐9
2.5 BackgroundMusic(BGM) ..................................................2‐10
2.6 BusyRing(Allow/Deny)....................................................2‐11
2.7 CallForward ..............................................................2‐12
2.8 CallerID .................................................................2‐19
2.9 CallerIDLog..............................................................2‐20
2.10 DefaultExtension.........................................................2‐21
2.11 TouchTone(On/Off)......................................................2‐22
2.12 ExtensionRingAdjustment................................................2‐23
2.13 DoNotDisturb...........................................................2‐24
2.14 ExtensionFeatureStatus...................................................2‐25
2.15 ExtensionPassword.......................................................2‐27
2.16 Feature/DSSButtonReset ..................................................2‐28
2.17 Directory/Feature/SuffixCodeLookup ......................................2‐29
2.18 Feature/DSSButtonProgramming..........................................2‐30
2.19 HeadsetMode............................................................2‐32
2.20 AccessCodes ............................................................2‐34
2.21 HotKeyEnable/Disable ...................................................2‐35
2.22 HotLine.................................................................2‐36
2.23 VoiceAnnounce..........................................................2‐37
2.24 Messaging‐StatusText .....................................................2‐40
2.25 NightMode/Activate......................................................2‐42
2.26 VoicePage(Allow/Deny) ..................................................2‐43
2.27 PauseInsertion ...........................................................2‐44
2.28 PhoneLock/Unlock.......................................................2‐45
2.29 Speakerphone ............................................................2‐47
2.30 VolumeControl ..........................................................2‐48
3 MakingSuite64Calls ...................................................................................................3‐1
3.1 MakinganOutgoingCall ....................................................3‐1
3.2 MakinganIntercomCall ....................................................3‐2
3.3 MakingaCallUsingAccountCode...........................................3‐3
3.4 AutoRedial ................................................................3‐4
3.5 CallingtheOperator/Attendant...............................................3‐5
3.6 Meet‐MeConference ........................................................3‐5
3.7 Supervised/UnsupervisedConference .........................................3‐7
Table of Contents
TOC-2 Suite 64 31-Button Telephone User Guide
TC
3.8 DirectInwardSystemAccess(DISA).........................................3‐11
3.9 LastNumberRedial.......................................................3‐13
3.10 MakingOff‐HookVoiceAnnouncements....................................3‐14
3.11 On‐HookDialing.........................................................3‐15
3.12 Paging ..................................................................3‐15
3.13 SavedNumberRedial ....................................................3‐16
3.14 SpeedDial ..............................................................3‐17
4 CallingFeatures............................................................................................................ 4‐1
4.1 AnsweringMachineEmulation..............................................4‐1
4.2 CallBack(COLine) ........................................................4‐2
4.3 CallBack(Extension).......................................................4‐4
4.4 CallPark/CallParkAnswer..................................................4‐6
4.5 CallPickUp(Group).......................................................4‐7
4.6 CampOn(Extension) .......................................................4‐8
4.7 DoNotDisturb(OneTime)..................................................4‐9
4.8 DoNotDisturb(Override) .................................................4‐10
4.9 Flash(COLine) ...........................................................4‐11
4.10 ForcedIntercom(CallForward) ............................................4‐12
4.11 ForcedIntercomToneRing ................................................4‐13
4.12 Hold ...................................................................4‐14
4.13 ExclusiveHold ..........................................................4‐15
4.14 HoldReminder..........................................................4‐16
4.15 HoldingCallAnswer .....................................................4‐17
4.16 Intrusion ................................................................4‐18
4.17 MeetMePage ...........................................................4‐19
4.18 NotePad ................................................................4‐20
4.19 Messaging‐CallMe(TextorVoice) ..........................................4‐21
4.20 Monitor(Extension/OutsideLine)..........................................4‐25
4.21 Mute...................................................................4‐26
4.22 PulsetoDTMFConversion ................................................4‐27
4.23 ReleaseKey .............................................................4‐28
4.24 Transfer.................................................................4‐29
4.25 TransferandAnswer .....................................................4‐31
4.26 SilentRecord............................................................4‐32
4.27 HelpMode ..............................................................4‐33
Suite 64 - 31-Button Telephone User Guide 1-1
Introduction
1
1Introduction
TheSuite64,isaversatile,DigitalHybridKeyTelephoneSystemthatincludes
manyadvancedfeatures.TheSystemConfigurationiscomprisedofaMain
ServiceUnitandoptionalexpansionboardsperspecificconfiguration
requirement.ThecomponentsofabasicsystemincludeaKSUMainServiceUnit
with31‐ButtonModelTelephonesoraStandardModelTelephone.AnAnalog
Telephoneisoptionallyavailable.
AnillustrationoftheKSUMainServiceUnit,the31‐ButtonModelTelephoneand
theStandardModelTelephoneareshownbelowinFigure 1-1.
Figure 1-1 31-Button
Telephone and 28-Button
Telephone
1.1 About The Suite 64
31-Button Model Telephone
Standard Model Telephone
1-2 Suite 64 - 31-Button Telephone User Guide
Introduction
1
TheSuite6431‐ButtonModelTelephonefeaturesanLCDDisplay(2cmx16cm)
withspeakerphone,threeInteractiveSoftButtons,20ProgrammableDSSkeys(dual
colorLED),8fixedfeaturekeys(Trans(Transfer),Hold,Clear,Feat(Feature),Volume
Up,Mute,VolumedownandSpeaker.
Figure 1-2 belowshowsthekeysnecessaryforusewiththismanual.
Figure 1-2 Suite 64
31-Button Telephone
1.2 Suite 64 31-Button Display Telephone
Flexible Buttons
2x16 Super twist
Fixed Buttons
Suite 64 - 31-Button Telephone User Guide 1-3
Introduction
1
Thepurposeofthismanualistoprovideoperationalinstructionsontheuseofthe
mainfeaturesoftheSuite6431‐ButtonTelephonekeyset.Itisdividedintoseveral
sections,designedtoclearlyandquicklyprovideinformationtotheuser.The
sectionsare:
Section1‐Introduction‐thissectiondescribesthebasicSuite64system
components,the31‐ButtonModelTelephone,anoverviewofthismanualand
theapplicabledocumentation.
Section2‐TelephoneSetup‐thissectionprovidesdescriptionsofthe31‐Button
TelephoneSetupsincluding;SettingDefaults,DoNotDisturb,Call
Forwarding,Passwords,Feature/DSSButtonProgramming,Phone
Locking/UnlockingandNightModeoperationaswellasbasictelephoneuse.
Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe
basiccallfeaturessuchasIntercom,SpeedDial,Conference,PagingandLast
NumberRedial,amongotherfeatures.
Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof
someofthein‐progresscallfeaturessuchasHold,Intrusion,MemoPad,
Monitor,andAnsweringMachineEmulationamongothertopics.
Thefollowingmanualsshouldbeavailableforuseinconjunctionwiththis
manual.
•Suite64InstallationandMaintenanceManual
1.3 Document Overview
1.4 Applicable Documents
1-4 Suite 64 - 31-Button Telephone User Guide
Introduction
1
NOTES
Suite 64 31-Button Telephone User Guide 2-1
TelephoneSetup
2
2Telephone Setup
Feature Code: f92
Description
TheSuite64allowsyoutoactivateyourownprivatealarmonyourtelephoneto
remindyouofspecialappointments,events,etc.Whenthealarmactivates,you
willheartoneringing.Afterthealarmrings,itisautomaticallycanceled.Youcan
programthealarmtooperateonetimeorrepeatedly.Whenprogrammedfor
repeatedcalls,thealarmwillsoundatthesametimeeveryday.
Activate Reminder-Extension
1.Pressf92.Thecurrenttimedisplays(NULL=none).
2.Press[chg]toenteranewalarmalerttime.
3.EnternewtimeinHHMM24‐hourformat.
4.Press[save].
5.Select[one],foraone‐timealarmor[always]forrepeated.
Notification
1. Alarmsoundsandthedisplayshows:
2.Press[ack]tostopthealarmorwaitforittostop.Thedisplaywill
remainuntil[ack]ispressed.
2.1 Reminder-Extension
ALARM REACHED
ack
2-2 Suite 64 31-Button Telephone User Guide
TelephoneSetup
2
Deactivate Alarm Clock-Extension
1. Pressf92.Thecurrenttimedisplays(NULL=none).
2.Press[del].
Operational Notes
•TheReminder‐Extensionfeaturecodef92canbeprogrammedunder
anyprogrammableFeature/DSSButton.
•Reminder‐Extensionwillbeautomaticallycanceledaftertheprogrammed
AlarmPlayTimeisreached.
•Thedisplaywillbeunchangeduntil[ack]ispressedorwhenthetele‐
phoneisusedforanothercall.
Feature Code:f94
Description
TheAutoHoldfeaturewillautomaticallyplacethecurrentcallonholdifyouare
onacallandyoupressanoutsidelinebutton.Forexample,ifyouarecurrentlyon
acallonthefirstlineandyoupressasecondline,thecallonthefirstlinewillbe
placedonExclusiveHoldautomatically.Similarly,ifyouarecurrentlyonan
intercomcallwithanotherSuite64extensionandyoupressanoutsidelinebutton,
theintercomcallwillbeplacedonExclusiveHold.YoudonotneedtopressHold
unlessyouwanttoplaceacallonSystemHold.
Setup Auto Hold
1.Pressf94.
2.Youhearconfirmationtoneandthedisplayshows:
3.Theextensionreturnstoanidlestate.
2.2 Auto Hold
AUTO HOLD ALLOW
Suite 64 31-Button Telephone User Guide 2-3
TelephoneSetup
2
Enable Auto Hold
1.Whileconnectedtoanintercomoroutsidelinecall,pressanotheroutside
linebutton,ifprogrammed.
2.Thecurrentconnectionisplacedonholdandthenextconnectionis
established.
Cancel
1.Pressf*94.Youhearconfirmationtoneandthedisplayshows:
2.Theextensionreturnstoanidlestate.
Operational Notes
•TheFeatureCodef94canbeprogrammedunderaflexiblebuttonon
a31‐ButtonTelephone.Toenable/disablethefeature,toggletheFeature/DSS
Button.
•Ifyouaccessanidlelineandskiptoanotherlinebeforedialing,thefirstline
willnotbeautomaticallyplacedonHold.(Alinemustbeconnectedwithan
activecall;eitheryoudialedanumberoransweredaringingline.)
•AutoHoldplacesacallonExclusiveHold.
•IfyouhavetheAutoHoldfeatureprogrammedonaFeature/DSSButton,the
Feature/DSSButtonLEDwilllightwhenthefeatureisenabled.
AUTO HOLD DENY
2-4 Suite 64 31-Button Telephone User Guide
TelephoneSetup
2
Feature Code: PGMp#0
The Automated Attendant features will not be available unless a 4VAA card
is installed in the Suite 64 System.
Description
TheSuite64AutoAttendantoptioncangreatlyenhancebusinessoffice
productivitybyprovidingeitherafull‐dutyautomatedattendanttohandleall
incomingsystemcallsorapart‐dutyautomatedattendanttohandleoverflow
trafficonlywhentheprimaryattendantcannothandlecallsorafterhourswhen
thepositionmaynotbestaffed.
Theoptional4VAAAutomatedAttendantcardmaybeaddedtotheSuite64
System.ItisinstalledinsideofKSU1andprovidesamaximumof120secondsof
programmablevoiceannouncements.The4VAAprovidesfourportstohandle
four(4)simultaneouscallers.Thesevoiceannouncementsinclude:Day,Evening,
NoonandTemporarygreetingmessages;Waiting,Invalid,Busy,NoAnswer,
Good‐ByeandInquiryprompts/instructions.Themaximumrecordingtimefor
eachgreeting/messageandtheactualrecordingforeachvoiceannouncementis
setupviaAttendantAdministration.
AutomaticCOLineRingingtimesettingsmustbeprogrammedinTimeSwitching
andcompletelysetforaseven(7)dayweekforAutomaticCOLineRinging
Modestoproperlyfollowaautomaticswitchingschedule.
Setup Automated Attendant
Propersetupoftheautomatedattendantwillrequiresomeplanningpriorto
enteringthesetupsession.Adequateplanningofannouncementsandtherequired
resultsareessentialtodeployingasuccessfulautomatedattendantoperation.
Considertheten(10)messages/greetingsandanyspecifictelephonesystem
dialingoperationsthathavebeenestablished.
2.3 Automated Attendant
Suite 64 31-Button Telephone User Guide 2-5
TelephoneSetup
2
Thefollowingshouldbeconsidered:
•Whataretheextensionnumbersthatshouldbelistedinthegreeting,ifany?
•ShouldanyUCDGroupdirectorynumbersbeannounced?(Forexample,
dial410forSales.)
• Willyoubeusingthe“Inquiry”message?(TheInquiry“*”maybedialed
duringtheDAY,ALT,orEVEGreetingtoprovidearecordedannouncement
tothecaller–forexample,directionstotheoffice:“Togetrecordeddirectionsto
ouroffice,dial*.Otherwise,stayonthelineandwe’llbewithyousoon.”)
•Doyouwanttoadvisecallersofthe“WaitingCode”?(TheWaitingCode,“#”
maybedialedwhenthecalledparty’sextensionisbusy.Whenthecaller
hearsthe“BUSYMSG”shemaydialtheWaitingCodetowait10seconds.
WhentensecondshaveexpiredSuite64willautomaticallytrytheextension
again.)
• Prepareawrittenannouncementforeachmessage/greeting.
TheMessages/Greetingsareasfollows:
DAYGREETING‐Thisisthegreetingthecallershearwhentheyareanswered
whilethesystemisin“DAY”modeofoperation.(Forexample,“Hello,thisis
xyzcompany.Ifyouknowyourparty’sextensionnumber,dialitnow.Dial0
forthesystemattendant.Forsales,dial410Togetrecordeddirectionsto
ouroffice,dial‘*’.Otherwisestayontheline,wewillbewithyoushortly.”)
ALTGREETING‐Thisisthegreetingthatcallershearwhentheyare
answeredwhilethesystemisin“A LTe r n a t e ” modeofoperation.
EVEGREETING‐Thisisthegreetingthatcallershearwhentheyare
answeredwhilethesystemisinEVEningmodeofoperation.(Forexample,
“Hello,thisisxyzcompany.Youhavereachedusafterourregularbusinesshours.If
youknowyourparty’sextensionnumber,dialitnow.Togetrecordeddirectionstoour
office,dial‘*’.Thankyouforcalling.”)
WAITINGMSG.‐Thisisthemessagethatcallershearaftertheircallhasbeen
processed.(E.g.,“Yourcallisbeingtransferred.”)
INVALIDMSG.‐Thisisthemessagethatcallershearwhentheyhavedialeda
numberthatisnotdefinedinthesystemdirectory.(E.g.,“We’resorrythatisnot
avalidextensiononoursystem.”)
BUSYMSG.‐Thisisthemessagethatcallershearwhentheyhavedialedan
extensionnumberthatisbusy.(E.g.,“We’resorry,thatextensioniscurrentlybusy.
Towaitforthisextension,dial“#”ordialanotherextensionnow.”)
NO_ANSMSG.‐Thisisthemessagethatcallershearwhentheextensionthey
entereddoesnotanswerthecall.Anotherextensionrequestmaybemadeat
thistime.(E.g.,“Yourpartydoesnotanswer,pleaseenteranotherextensionnumber
ordialzeroforthesystemattendant.”)
BYEMSG.‐Thisisthemessagethatcallershearwhenthesystemisaboutto
disconnectthem.ThisoccurswhenthecallerdialsnothingafteraBusy
MessageorNoAnswerMessagehasbeenplayed.
2-6 Suite 64 31-Button Telephone User Guide
TelephoneSetup
2
INQUIRYMSG.‐Thisisaspecialmessagethatcanprovidecallerswith
informationwithouteverhavingtobehandledbyaliveperson.(E.g.,
directionstotheoffice...“Fromserviceroadone‐oh‐one,taketheViadeVenturaexit
‐West,twoblockstoHayden‐Northtoone‐four‐six‐four‐fiveNorthHaydenRoad”)
TEMPMSG.‐Thisisamessagethatcanbeusedtoannounceperiodic
plannedorplannedevents.(E.g.,“Ourofficesareclosedinobservanceofthe
holiday.”)
Proceedwiththefollowing:
1. EnterAttendantAdministrationfromanydigitalspeakerphoneby:
a. Pressingf#0.
b. EnteringtheTenantGroup(1,2,or3)forwhichsettingswillbemade
andpressthesoftkeybeneathsave.
c. EnteringtheAttendantPasswordfortheselectedTenantGroupand
pressthesoftkeybeneathshow .ThedisplayshowsSVC MODE
CHANGE.(Thedefaultpasswordis 9999.)
d. Pressing[next.Thedisplayshows:
2. Pressthesoftkeybeneathshow.Thedisplayshows:
Thisisthegreetingthatcallerswillhearwhentheyareansweredbythe
AutomatedAttendantandthesystemisinthe“DAY”modeofoperation.
The button LED is lit during the Automated Attendant setup session. This
indicates that the speakerphone microphone will be active during the record
portions of setup. Alternatively, the handset may be used for recording.
⌧
⌧
Suite 64 31-Button Telephone User Guide 2-7
TelephoneSetup
2
3. Torecordthisgreeting,pressthesoftkeybeneathshow.Thedisplaywill
show:
xxisthecurrenttimeallottedtothismessage.
a. Tochangethetotallengthallottedtothismessage,pressthesoftkey
beneathchg.Enterthenewtimeinseconds(00‐99)thenpress
thesoftkeybeneathsave.
b. Pressthesoftkeybeneathplaytohearthecurrentcontentsofthis
greeting/message.Thedisplayshows:
Thisindicatesthatyouwillheartherecordedgreetingforthefirst
port.Therearefourports‐eachrecordedsimultaneouslyduringthe
“record”operation.Youmayusethethesoftkeybeneathchgfunction
toplaybackeachindividualporttotesteachforproperoperation.
c. Pressthesoftkeybeneathrecord tobeginrecordingthisgreeting.
Oncethesoftkeybeneathrecordhasbeenpressed,therecord
operationisimmediatelybegun.
The length of the message/greeting to be recorded cannot exceed the
allotted time length for this greeting/message.)
d. Pressthesoftkeybeneathstoptoendtherecordingofthismessage.
If the Record Time is exceeded, the record operation will end automatically.
e. Pressthehbuttontoreturntothepreviouslevelofsetup.
(1.DAY GREETING)Toskiptothenextgreeting/message,pressthe
softkeybeneathnext.Thedisplaywillshow:
⌧
⌧
⌧
2-8 Suite 64 31-Button Telephone User Guide
TelephoneSetup
2
4. Usetheconventionsdescribedfor1.DAY GREETINGtoplaybackand
recordallgreeting/messages.
5. Whenfinishedwithsetupoftheautomatedattendant,pressorhangup
thehandsettoendthesetupsession.
Operational Notes
•AutomaticCOLineRingingtimesettingsmustbeprogrammedinTime
Switchingandcompletelysetforaseven(7)dayweekforAutomaticCO
LineRingingModestoproperlyfollowaautomaticswitchingschedule.
Suite 64 31-Button Telephone User Guide 2-9
TelephoneSetup
2
Feature Code: f95
Description
ThePreferencefeatureallowsyoutoaccessspecificoutsidelinesorintercom
automaticallywhenyouliftthehandsetorpresstheSbutton.
Setup
1.Pressf95.Thecurrentselectiondisplays.(“ICM”=Intercom).
2.Press[icm]toselectIntercom.
3.Press[co]toselectaspecificoutsideline.
4.EntertheoutsidelineDirectoryNumber(700–756).
5.Press[save].
6.Press[route]toselectaspecificoutsidelineGroup.
7.EnterthevalidoutsidelineGroupDirectoryNumber9foroutsideline
Group1.
8.Press[save].
9. Liftthehandsettoaccessthelineyouselected.
Operational Notes
•Thesystemwillnotallowinvaliddirectorynumberstobeprogrammeddur‐
ingsetup.
•WhenaCOLineorCOLineGroupisprogrammedasyourPreferencethat
COlineorgroupmustbeprogrammedasavailableforaccessbytheexten‐
sioninthesystemprogramming.
•Thefeaturecode f95canbeprogrammedonaFeature/DSSbutton
ona31‐ButtonTelephone.
2.4 Preference
This manual suits for next models
1
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