PCS Digital PCS Digital Suite 64 User manual
Suite64
Integrated
Communications
Exchange
28-Button User Guide
PCSdigital
Advanced Features
CompetitivePricing
Proven Performance
PCSDigital:You CanHearUs
Now!
Record of Revisions
Revision Date of Issue Supersedes Major Changes - Brief Description
Initial Release May, 2005 N/A
Version 1
Issue A March 2006 Initial Release Added Part Number, Front and Back Cover
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Notes
Suite 64 31-Telephone Button User Guide TOC-1
TC
1 Introduction ...................................................................................................................1‐1
1.1 AboutSuite64 .............................................................1‐1
1.2 Suite6428‐ButtonTelephone .................................................1‐2
1.3 DocumentOverview ........................................................1‐3
2 TelephoneSetup .............................................................................................................2‐1
2.1 Reminder‐Extension ........................................................2‐1
2.2 AutoHold .................................................................2‐2
2.3 Preference.................................................................2‐3
2.4 BackgroundMusic(BGM) ...................................................2‐4
2.5 CallForward ...............................................................2‐5
2.6 DefaultExtension...........................................................2‐9
2.7 TouchTone(On/Off).......................................................2‐10
2.8 ExtensionRingAdjustment.................................................2‐10
2.9 DoNotDisturb............................................................2‐11
2.10 ExtensionPassword.......................................................2‐12
2.11 Feature/DSSButtonReset ..................................................2‐13
2.12 Feature/DSSButtonProgramming..........................................2‐13
2.13 HiddenAccessCodes.....................................................2‐14
2.14 HotKeyEnable/Disable ...................................................2‐15
2.15 HotLine.................................................................2‐16
2.16 VoiceAnnounce..........................................................2‐17
2.17 NightMode/Activate......................................................2‐19
2.18 PauseInsertion ...........................................................2‐19
2.19 .........................................................................2‐20
2.20 Speakerphone ............................................................2‐20
2.21 VolumeControl ..........................................................2‐21
3MakingCalls..................................................................................................................3‐1
3.1 MakinganOutgoingCall ....................................................3‐1
3.2 MakinganIntercomCall ....................................................3‐2
3.3 MakingaCallUsingAccountCode...........................................3‐3
3.4 AutoRedial ................................................................3‐3
3.5 CallingtheOperator/Attendant...............................................3‐4
3.6 Meet‐MeConferenceRoom..................................................3‐5
3.7 Supervised/UnsupervisedConference .........................................3‐6
3.8 LastNumberRedial.........................................................3‐7
3.9 On‐HookDialing...........................................................3‐8
3.10 Paging ...................................................................3‐9
3.11 SavedNumberRedial......................................................3‐9
3.12 SpeedDial ...............................................................3‐10
CONTENTS
TOC-2 Suite 64 31-Button Telephone User Guide
TC
4 CallingFeatures............................................................................................................ 4‐1
4.1 AnsweringMachineEmulation..............................................4‐1
4.2 CallBack(COLine) ........................................................4‐2
4.3 CallBack(Extension).......................................................4‐3
4.4 CallPark/CallParkAnswer..................................................4‐4
4.5 CallPickUp(Group).......................................................4‐5
4.6 CampOn(Extension) .......................................................4‐5
4.6 DoNotDisturb(OneTime)..................................................4‐6
4.7 DoNotDisturb(Override) ..................................................4‐7
4.8 Flash(COLine) ............................................................4‐8
4.9 ForcedIntercomToneRing ..................................................4‐8
4.10 Hold ....................................................................4‐9
4.11 ExclusiveHold ..........................................................4‐10
4.12 HoldReminder..........................................................4‐11
4.13 HoldingCallAnswer .....................................................4‐11
4.14 Intrusion ................................................................4‐12
4.15 MeetMePage ...........................................................4‐13
4.16 Messaging(CallMe‐Voice) ...............................................4‐13
4.17 Monitor(InternalParty) ...................................................4‐14
4.18 Mute ...................................................................4‐15
4.20 ReleaseKey .............................................................4‐16
4.19 PulsetoDTMFConversion ................................................4‐16
4.21 Transfer.................................................................4‐17
4.22 TransferandAnswer .....................................................4‐18
4.23 OneTouchRecord........................................................4‐19
4.24 AudibleHelp ............................................................4‐20
Suite 64 28-Button User Guide 1-1
Introduction
1
1Introduction
TheSuite64,isaversatile,DigitalHybridKeyTelephoneSystemthatincludes
manyadvancedfeatures.TheSystemConfigurationiscomprisedofaMain
ServiceUnitandoptionalexpansionboardsperspecificconfiguration
requirement.ThecomponentsofabasicsystemincludeaKSUMainServiceUnit
with31‐ButtonTelephonesora28‐ButtonTelephones.AnAnalogTelephoneis
optionallyavailable.
AnillustrationoftheKSUMainServiceUnit,the31‐ButtonTelephoneandthe
28‐ButtonTelephoneareshownbelowinFigure1‐1.
Figure 1-1 KSU Main
Service Unit, 31-Button
Station Terminal and
28-Button Station
Terminal
1.1 About Suite 64
31-Button Telephone
28-Button Telephone
1-2 Suite 64 28-Button User Guide
Introduction
1
TheSuite6428‐ButtonTelephonefeatures14programmableFeature/DSSbuttons
(tri‐colorLED),8fixedfeaturekeys,Mute,Speaker,Hold,Transfer,Feature,Volume
Up,VolumeDownandClear.
Figure1‐2belowshowsthekeysnecessaryforusewiththismanual.
Figure 1-2 Suite 64
28-Button Telephone
1.2 Suite 64 28-Button Telephone
Fixed Buttons
Flexible Buttons
Suite 64 28-Button User Guide 1-3
Introduction
1
ThisdocumentisaUserGuidewho’stargetaudienceisaskilledorunskilleduser.
Thepurposeofthismanualistoprovideoperationalinstructionsontheuseofthe
mainfeaturesoftheSuite6428‐ButtonTelephonekeyset.Itisdividedintoseveral
sections,designedtoclearlyandquicklyprovideinformationtotheuser.The
sectionsare:
Section1‐Introduction‐thissectiondescribesthebasicSuite64system
components,the28‐ButtonTelephone,anoverviewofthismanualandthe
applicabledocumentation.
Section2‐TelephoneSetup‐thissectionprovidesdescriptionsofthe28‐Button
TelephoneSetupsincluding;SettingDefaults,DoNotDisturb,Call
Forwarding,Passwords,Feature/DSSButtonProgramming,Phone
Locking/UnlockingandNightModeoperationaswellasbasictelephoneuse.
Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe
basiccallfeaturessuchasIntercomCalls,SpeedDial,Conference,Pagingand
LastNumberRedial,amongotherfeatures.
Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof
someofthein‐progresscallfeaturessuchasHold,Intrusion,Monitor,and
SavedNumberRedialamongothertopics.
1.3 Document Overview
Notes
Suite 64 28-Button User Guide 2-1
TelephoneSetup
2
2Telephone Setup
Feature Code: f92
Description
TheSuite64allowsyoutoactivateyourownprivatealarmonyourtelephoneto
remindyouofspecialappointments,events,etc.Whenthealarmactivates,you
willheartoneringing.Afterthealarmrings,itisautomaticallycanceled.Youcan
programthealarmtooperateonetimeorrepeatedly.Whenprogrammedfor
repeatedcalls,thealarmwillsoundatthesametimeeveryday.
Activate Reminder-Extension
1.Pressf92+thenewtimeinHHMM(24‐hourformat)+1(onetime
only).Ifyouwouldlikeacontinuousalarmpressf92+thenewtime
inHHMM(24‐hourformat)+2(continuos).
Deactivate Alarm Clock-Extension
1. Pressf*92.
Operational Notes
•TheAlarmClockfeaturecodef92canbeprogrammedonanypro‐
grammableFeature/DSSButton.
•AlarmClockwillbeautomaticallycanceledaftertheprogrammedAlarmPlay
Timeisreachedforaone‐timealarm.
2.1 Reminder-Extension
2-2 Suite 64 28-Button User Guide
TelephoneSetup
2
Feature Code: f94
Description
TheAutoHoldfeaturewillautomaticallyplacethecurrentcallonholdifyouare
onacallandyoupressanoutsidelinebutton.Forexample,ifyouarecurrently
onacallonthefirstlineandyoupressasecondline,thecallonthefirstlinewill
beplacedonExclusiveHoldautomatically.Similarly,ifyouarecurrentlyonan
intercomcallwithanotherSuite64extensionandyoupressanoutsideline
button,theintercomcallwillbeplacedonExclusiveHold.Youdonotneedto
pressHoldunlessyouwanttoplaceacallonSystemHold.
Setup Auto Hold
1.Pressf94.Youhearconfirmationtone.
2.Theextensionreturnstoanidlestate.
Enable Automatic Hold
1.Whileconnectedtoanintercomoroutsidelinecall,pressanotheroutside
linebutton,ifprogrammed.
2.Thecurrentconnectionisplacedonholdandthenextconnectionis
established.
Cancel
1.Pressf*94.Youhearconfirmationtone.
2.Theextensionreturnstoanidlestate.
Operational Notes
•TheFeatureCodef94canbeprogrammedunderaflexiblebuttonona
28‐ButtonTelephone.Toenable/disablethefeature,toggletheFeature/DSS
Button.
•Ifyouaccessanidlelineandskiptoanotherlinebeforedialing,thefirstline
willnotbeautomaticallyplacedonHold.(Alinemustbeconnectedwithan
activecall;eitheryoudialedanumberoransweredaringingline.)
•AutoHoldplacesacallonExclusiveHold.
•IfyouhavetheAutoHoldfeatureprogrammedonaFeature/DSSButton,the
Feature/DSSButtonLEDwilllightwhenthefeatureisenabled.
2.2 Auto Hold
Suite 64 28-Button User Guide 2-3
TelephoneSetup
2
Feature Code: f95
Description
ThePreferencefeatureallowsyoutoaccessspecificoutsidelinesorintercom
automaticallywhenyouliftthehandsetorpressthesbutton.
Setup
1.Pressf95.
2.EntertheoutsidelineDirectoryNumber(700–756).
3.EnterthevalidoutsidelineGroupDirectoryNumber9foroutsideline
Group1.
4. Liftthehandsettoaccessthelineyouselected.
Cancel
1. Pressf*95.
2. Theextensionreturnstoanidlestate.
Operational Notes
•Thesystemwillnotallowinvaliddirectorynumberstobeprogrammeddur‐
ingsetup.
•WhenaCOLineorCOLineGroupisprogrammedasyourPreferencethat
COlineorgroupmustbeprogrammedasavailableforaccessbytheexten‐
sioninthesystemprogramming.
•Thefeaturecode f95canbeprogrammedonaFeature/DSSbuttonon
a28‐ButtonTelephone.
2.3 Preference
2-4 Suite 64 28-Button User Guide
TelephoneSetup
2
Feature Code: 800/801
Description
BackgroundMusiccanbeactivatedoneitherofthetwomusicchannelstomonitor
musicattheextension.AnExternalmusicsourceisrequired.
Whiletheextensionisidle,enterthemusicchannelthatyouwanttomonitor:
800forMusicChannel1(Enterthesamenumberagaintocancel.)
801forMusicChannel2(Enterthesamenumberagaintocancel.)
Operational Notes
•OneFeature/DSSButtonisalreadysetupforBackgroundMusicoperationat
thefactory.
•TheFeature/DSSButtonLEDwillnotlightwhenBackgroundMusicisacti‐
vated.
•BackgroundMusicautomaticallyturnsoffwhenyoureceiveormakeacall.
•BackgroundMusicturnsonagainwhenthetelephonereturntoidlestatus.
2.4 Background Music (BGM)
Suite 64 28-Button User Guide 2-5
TelephoneSetup
2
Feature Code:f2
Description
Thereareseveralchoicesforforwardingyourcalls:
•Direct–Forwardallofyourcalls,
•Busy–Forwardyourcallswhenyourtelephoneisbusy.
•FollowMe–Forwardcallsatyourextensiontotheextensionwhereyouare
currentlyworking(conferenceroom,associate’soffice,etc.)
•FollowPreset–Invokecallforwardatyourextensionsothatitcanbe
changedfromanotherextension.
•NoAnswer–Forwardyourcallsfornoanswerconditions.
•External–Forwardcallstransferredtoyourextensiontoadifferenttele‐
phonenumber.Thisfeaturemustbeenabledforyourextensionindatabase
administration.
Forwardconditionscanbesetasfollowsforeachcallforwardtype:
•Intercomcallsonly.
•Intercomandoutsideline(includingtransferredoutsidelines)calls.
•Outsideline(COLine)callsonly.
Setup
Direct Call Forward
1.Pressf22ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
BarLampislitgreen.
2.5 Call Forward
2-6 Suite 64 28-Button User Guide
TelephoneSetup
2
Busy Call Forward
1.Pressf21ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
Barislitgreen.
No Answer Call Forward
1.Pressf24ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4. EnteraNoAnswerTime#1between10and50(seconds).Thisisthetime
periodsettingthatwillalertthesystemthatifthereisnoanswer,thecall
istobeforwarded.
5. EnteraNoAnswerTime#2between10and50(seconds).Thisisthe
secondtimeperiodsettingthatwillalertthesystemthatifthereisno
answer,thecallistobeforwarded.
6. Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
Barislitgreen.
Suite 64 28-Button User Guide 2-7
TelephoneSetup
2
External Call Forward
1.Pressf26ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Enterthetelephonenumber(cellphone,otheroffice,etc.)wherecallsare
tobeforwarded.
3.Youhearaconfirmationtone.
Follow Me (From Another Extension to This Extension)
1.Pressf23 ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumberwherecallsaretobeforwardedfrom
(originator).
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Enterthepasswordoftheextensionfromwhichthecallswillbe
forwarded.
2-8 Suite 64 28-Button User Guide
TelephoneSetup
2
Follow Me (From This Extension to Another Extension)
1.Pressf25ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumberfromwhichcallswillbeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Youhearaconfirmationtoneandtheextensionreturnstoidle.
Delete Forward (Own Extension)
1.Pressf*2+(NumberofForwardingType)atownextension.
Delete Forward (Other Extension)
1. Pressf*23+(ExtensionNumberofOriginator)a+Passwordof
originatingExtension.
Delete All Forwarding
1. Pressf20
Operational Notes
•Regardlessofwhethertheextensionwherecallsarebeingforwardedisa
28‐ButtonTelephoneorsinglelinetelephone,theuserattheforwarded
extensionwillhearspecialIntercomRemindertonesignifyingthatCallFor‐
wardisactivated.
•TheStatusBarlightwillnotlightgreenincallforwardmodeifthatfunction
hasbeendisabledviatheattendantinAttendantAdministration.
•IfaFeature/DSSButtonhasbeenprogrammedforCallForwardmode.The
LEDassociatedto that buttonwilllightredindicatingthetelephoneisincall
forwardmode.
Suite 64 28-Button User Guide 2-9
TelephoneSetup
2
Feature Code: f69
Description
TheDefaultSetfeaturecanbeusedtoclearallactivesettingsatyourextension
(CallForward,DND,etc.)
1.Pressf69.
2.Aconfirmationtonewillbeplayed.
Operational Notes
Thefollowingextensionparametersareresettothevalueshown:
LNR=empty
SNR=NoSavedNumber
Memo=NoSavedNumber
TelephoneLock=No
AutoHold=No
PageReceive=Yes
BusyRing=Yes
Hotline=NULL(none)
2.6 Default Extension
2-10 Suite 64 28-Button User Guide
TelephoneSetup
2
Feature Code: f#1
Description
DialPadConfirmationorTouchToneisthetoneyouheartoconfirmthatyouhave
pressedabuttonontheDialPad.TouchTonecanbedisabled.
Whilethetelephoneisidle,pressf#1.Youhearaconfirmationtone.
Operational Notes
N/A
Feature Code:f#7
Description
YoucanchooseoneofeightExtensionRingAdjustmentforyourextensionto
differentiateyourringingtonefromothers.
1.Presstheringingcodef#7+(1‐8)
2.Youheartheselectedtone.
Operational Notes
•TheExtensionRingAdjustmentcodecanbeprogrammedonanyavailable
Feature/DSSButton.
•ACOLine–ringingtypeoverridesanextension’sringingtype.
2.7 Touch Tone (On/Off)
2.8 Extension Ring Adjustment
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