PCS Digital PCS digital System 24 User manual

System 24/48
Installation Manual
Digital Communications
for the Growing Business

Copyright (C) PCS digital™
2/2005

i
Notices .................................................................................................... vii
Disclaimer .............................................................................................. vii
Electric-Static Discharge ........................................................................ vii
Voltage Do’s and Don’t’s ........................................................................ vii
Safety Guidelines................................................................................... viii
Life Support Notice ................................................................................ viii
FCC Regulation ..................................................................................... ix
Regulatory Information (U.S.A.)............................................................. ix
FCC Part 68 Compliance ....................................................................... ix
Telephone Company Notification ........................................................... x
Incidence of Injury.................................................................................. x
Hearing Aid Compatibility ....................................................................... x
Year 2000 Compliance........................................................................... x
UL/CSA Safety Compliance ................................................................... x
Notice of Compliance............................................................................. x
Toll Fraud and DISA Disclaimer ............................................................. x
Warranty Repair ..................................................................................... xi
Limited Warranty.................................................................................... xi
Exclusions.............................................................................................. xi
Installation ................................................................................................... 1-3
Introduction ............................................................................................ 1-3
Welcome to PCS Digital ................................................................... 1-3
System Capabilities .......................................................................... 1-4
About This Manual............................................................................ 1-5
General Description.......................................................................... 1-5
System Components ........................................................................ 1-5
Installation Guide ................................................................................... 1-7
System 24 Wiring and Start-up......................................................... 1-8
System 48 Wiring and Start-up......................................................... 1-10
Single Line Adapter (SLA) Wiring........................................................... 1-12
Specifications......................................................................................... 1-13
Caller ID Installation............................................................................... 1-14
Caller ID Wiring...................................................................................... 1-15
31-Button Display Telephone ................................................................. 1-17
Programming
About this section................................................................................... 2-3
Database Admin Programming the PCS digital System 24/48............... 2-4
Station Database Admin......................................................................... 2-5
Day Class ......................................................................................... 2-6
CO Receive Assignment................................................................... 2-7
Account Code ................................................................................... 2-8
Station DSS Owner........................................................................... 2-9
CO Line Programming ........................................................................... 2-10
CO Line Group ................................................................................. 2-11
Table of Contents

ii
Call Handling.......................................................................................... 2-12
Pause ............................................................................................... 2-13
VM Dialing Ratio............................................................................... 2-14
DISA ................................................................................................. 2-15
External Call Forward ....................................................................... 2-16
Call Abandon Time ........................................................................... 2-17
CO Preset Call Forward ................................................................... 2-18
Wait -ICLID ....................................................................................... 2-20
Resource................................................................................................ 2-21
Letter Type........................................................................................ 2-22
Database Password ......................................................................... 2-23
Pre-Programmed Messages............................................................. 2-24
System Speed No............................................................................. 2-25
System Time..................................................................................... 2-26
Name Directory................................................................................. 2-27
Data Link .......................................................................................... 2-28
Restriction.............................................................................................. 2-29
Toll Restriction Theory ...................................................................... 2-30
System Application................................................................................. 2-31
Hunt Groups ..................................................................................... 2-32
Voice Mail ......................................................................................... 2-33
Appendix A(Programming PCS digital System 24/48 with PCS Mail) ... 2-34
Feature Code - Alphabetical.................................................................. 2-37
Feature Code - Code ............................................................................. 2-38
System Features and Operation ................................................................. 3-1
General Conventions ............................................................................. 3-3
Quick Reference Chart .......................................................................... 3-5
Features................................................................................................. 3-11
Account Code ................................................................................... 3-11
Forced and Verified ..................................................................... 3-11
Unforced and Unverified.............................................................. 3-12
Alarm - Station .................................................................................. 3-12
Alarm - System ................................................................................. 3-13
Alternate Attendant Position ............................................................. 3-14
Answering Machine Emulation ......................................................... 3-14
Attendant Administration................................................................... 3-15
Service Mode .............................................................................. 3-15
Attendant Position ............................................................................ 3-16
Authority Code - Traveling Class of Service ..................................... 3-16
Auto Line Select ............................................................................... 3-17
Automatic Redial .............................................................................. 3-18
Background Music ............................................................................ 3-18
Busy Lamp Field (BLF)..................................................................... 3-18
Call Back .......................................................................................... 3-19
Call Brokering ................................................................................... 3-20
Call Forward Display ........................................................................ 3-20
Table of Contents

iii
Call Forward ..................................................................................... 3-20
No Answer................................................................................... 3-21
Busy ............................................................................................ 3-22
Busy / No Answer........................................................................ 3-22
Idle .............................................................................................. 3-22
All Call ......................................................................................... 3-23
Follow Me.................................................................................... 3-23
Call Park........................................................................................... 3-24
Call Pickup........................................................................................ 3-25
Direct Station............................................................................... 3-25
Group .......................................................................................... 3-25
Call Waiting....................................................................................... 3-26
Caller Identification ........................................................................... 3-26
Caller Identification Review .............................................................. 3-27
Class of Service................................................................................ 3-27
CO Line Access ................................................................................ 3-29
CO Line Assignment......................................................................... 3-29
CO Line Group Assignment.............................................................. 3-30
CO Line Pool .................................................................................... 3-30
CO Line Status Indication ................................................................. 3-31
CO Line Type Assignment ................................................................ 3-31
Conference ....................................................................................... 3-32
Supervised .................................................................................. 3-32
Unsupervised .............................................................................. 3-33
Direct Inward System Access (DISA) ............................................... 3-34
Directory Dial .................................................................................... 3-36
Distinctive Ring - CO Line ................................................................ 3-37
Distinctive Ring - Station................................................................... 3-37
Do Not Disturb .................................................................................. 3-38
Do Not Disturb Override ................................................................... 3-38
Drop Caller Time-Out........................................................................ 3-38
DSS Console .................................................................................... 3-39
External Call Forward ....................................................................... 3-40
Flash................................................................................................. 3-40
Flex Button Review and Programming ............................................. 3-41
Forced Tone Ring ............................................................................. 3-44
Headset Mode .................................................................................. 3-44
Hold .................................................................................................. 3-45
System Hold................................................................................ 3-45
Exclusive Hold............................................................................. 3-46
Reminder Time............................................................................ 3-46
Hold Abandon (Loop Supervision)............................................... 3-46
Automatic Hold............................................................................ 3-47
Hot Line ............................................................................................ 3-47
Hour Mode Selection ........................................................................ 3-49
Hunt Groups ..................................................................................... 3-49
Intercom Calling................................................................................ 3-50
Table of Contents

iv
Last Number Redial.......................................................................... 3-51
Letter Scheme .................................................................................. 3-51
Loud Bell Control .............................................................................. 3-52
Message Waiting .............................................................................. 3-52
Leave a Message........................................................................ 3-52
Receiving a Message.................................................................. 3-53
Cancellation ................................................................................ 3-53
Music on Hold................................................................................... 3-53
Mute ................................................................................................. 3-53
Muted Ringing .................................................................................. 3-53
Night Service .................................................................................... 3-54
One Button Record........................................................................... 3-54
Paging .............................................................................................. 3-55
Pause ............................................................................................... 3-56
Preset Call Forward.......................................................................... 3-56
Privacy Release................................................................................ 3-57
Private Line....................................................................................... 3-58
Receive Assignment ......................................................................... 3-58
Ring Assignment............................................................................... 3-59
Ringing Line Priority ......................................................................... 3-59
Save Dialed Number ........................................................................ 3-60
Station Camp On .............................................................................. 3-60
Station Feature Status Check ........................................................... 3-61
Station Groups.................................................................................. 3-61
Station Lock / Unlock ........................................................................ 3-62
Station Message Detail Recording (SMDR)...................................... 3-63
Station Speed Dial ............................................................................ 3-63
Saving Speed Dial Numbers ....................................................... 3-64
Retrieving Speed Dial Number .................................................... 3-64
System Speed Dial ........................................................................... 3-65
System Time..................................................................................... 3-65
Text Messaging................................................................................. 3-66
Sending a Text Message ............................................................. 3-66
Receiving a Text Message .......................................................... 3-67
Station Notification ...................................................................... 3-67
Toll Restriction .................................................................................. 3-68
Tone / Inter-digit Duration ................................................................. 3-69
Tone / Pulse Mode............................................................................ 3-69
Pulse-to-Tone Switch over........................................................... 3-69
Transfer ............................................................................................ 3-69
Supervised .................................................................................. 3-69
Unsupervised .............................................................................. 3-70
Transfer Recall ................................................................................. 3-70
Trunk Queuing .................................................................................. 3-71
User Names...................................................................................... 3-72
User Saved Number Redial.............................................................. 3-73
Voice Announce................................................................................ 3-73
Table of Contents

v
Voice Mail Button.............................................................................. 3-74
Voice Over Busy ............................................................................... 3-74
Activating..................................................................................... 3-74
Rejecting ..................................................................................... 3-74
Talk Back..................................................................................... 3-74
Volume Control ................................................................................. 3-75
Warning Tone.................................................................................... 3-75
Appendix A - Customer Database Worksheets............................................ A-1
Station Flexible button Worksheet......................................................... A-2
Station Programming Worksheet ........................................................... A-3
CO Line Programming Worksheet ......................................................... A-5
Call Handling Programming Worksheet ................................................. A-7
Resource Programming Worksheet ....................................................... A-9
Toll Restriction Programming Worksheet ............................................... A-11
Single Line Station Number Conversion ................................................ A-3
System Application Programming Worksheet ........................................ A-13
Appendix B - Index ...................................................................................... B-1
©Copyright PCS digitalTM All rights reserved - 02/2005

vi

vii
Notices
Disclaimer
This manual contains current information about the PCS digital™ as
written during the month of April 2003, the contents are subject to
change without notice. Every effort has been made to ensure the
accuracy of any information provided.
Electric-Static Discharge
All electronic boards are susceptible to electro-static discharge and
the PCS digital™ is no exception. Care should be taken in when
handlingthecircuit bytheedgesonlyand keepingthecardsinantistatic
bags is imperative. Us an antistatic wrist strap or grounding strap
while installing the equipment. Any damage cause by electro-static
discharge or mishandling will void the warranty provided by PCS
digital™.
Voltage Do’s and Don’ts
Ensure to check your local electrical codes for proper installation of
telephone and electronic components. Follow the safety guidelines
provided by the UL document 1459, issue 2, which is the safety
specification for telephone equipment installation. Check your outlet
for proper wiring and voltage levels, your neutral to ground voltage is
critical for electronic equipment optimal operation and longevity.
Typically an AC voltage reading of less than .5 VAC between your
neutral to ground is required.
Safety Guidelines
When installing telephone equipment, the basic safety precautions
should be met in order to minimize the risk of fire and or electrical
shock.
◊Read and understand all instructions in this manual and safety
documentation.
◊Do not use or install equipment where it is prone to water hazard
or leakage.
◊Read and understand all labels on product prior to installation.
◊Equipmentismanufacturedwithventilationholessincetheycontain
no fan; proper care must be taken so that these vents do not get
blocked. There is a risk of equipment failure or fire if these vents
are blocked.
◊Install equipment on a dry flat fire retardant Plywood and never
install on a shelf or desktop.
Notices

viii
Life Support Notice
Since this product is not sold with a built in battery backup or UPS
(Un-interruptible Power Supply), it is not the intent that this unit be
installed in a life support environment or elevator.
FCC Regulation
This equipment has been tested by an independent lab and found to
comply with the limits for a ClassAdigital device, pursuant to part 15
of the FCC Rules as reproduced below.
These limits are designed to provide reasonable protection against
harmfulinterference when the equipmentis operated in acommercial
environment. The equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. FCC ruling
states that the owner of the system to be installed gives the local
telephone company sufficient advance notice of the intention to use
privately owned telephone equipment. The owner must also furnish
informationastotheidentificationoftheparticularlinesto beconnected
to the system and the affected telephone numbers. FCC registration
information on the model number, FCC-assigned registration number
andringerequivalence information must alsobefurnished.Theringer
equivalence (REN) is used to determine how many devices can be
connected to a telephone line. In most areas, the sum of RENs of all
devices on one line should not exceed five. If too many devices are
attached, they may not ring properly. Should there be any questions
that the customer provided equipment causes harm to the telephone
network,thelocaloperationcompanyis requiredtonotifythecustomer
ofanimpending temporary interruption of service.Thecustomermust
be given the opportunity to correct the existing problem, if possible.
The telephone company must also advise customers of their rights
for filing complaints before the FCC. The telephone company may
make changes in its technical operations and procedures. If such
changes affect the compatibility or use of the system, the telephone
company is required to give adequate notice of the changes. Under
no circumstances is the equipment to be altered or modified without
written approval of the manufacturer. Failure to gain permission for
any modification will void the warranty.
Notices

ix
Regulatory Information (U.S.A.)
The Federal Communications Commission (FCC) has established
rules that allow the direct connection of the PCS digital™ System 24
and PCS digital™ System 48 systems to the telephone network.
Certain actions must be undertaken or understood before the
connection of customer provided equipment is completed.
Telephone Company Notification
Before connecting the PCS digital™ System 24 and PCS digital™
System 48 system to the telephone network, the local telephone
company must be given advance notice of intention to use customer-
provided equipment, and must be provided with the following
information:
◊Telephone numbers to be connected to the system
◊PCS digital™ System 24 or System 48 system information
◊Ringer Equivalency Number (REN)
◊USOC jack required for direct interconnection with the telephone
network (RJ11C)
◊FCC Registration Numbers (Refer to TableA)
Notices
FCC Registration Number for PBX or
hybrid operation (CO Line accessed
by means of dial-access-codes or D6XTAI-23086-MF-E D6XTAI-25245-MF-E
FCC Registration Number for Key
System operation (CO Line access by D6TAI-25246-KF-E
Ringer Equivalence Number (REN) or 1.0B 1.2B
Type and USOC number of the inter RJ21X RJ21X
“This equipment generates and uses RF energy and if not installed and used in
accordancewiththeInstructionManual,maycauseinterferencetoRadioCommunications.
It has been tested and found to comply with the limits for a Class A computing device,
pursuant to Subpart J of Part 15 of the FCC Rules, which are designed to provide
reasonable protection against such interference, when operated in a commercial
environment.Operationofthisequipmentina residential area islikelytocauseinterference,
in which case the user, at his own expense, will be required to take whatever measures
may be required to correct the interference.”

xNotices
Incidence of Injury
The telephone company determines that the customer-provided
equipment is faulty and possibly causing harm or interruption to the
telephone network, it should be disconnected until repairs can be
made. If this is not done, the telephone company may temporarily
disconnect service.
Hearing Aid Compatibility
AllPCSdigital™Systems’digitalterminalsareHearingAid Compatible,
as defined in Section 68.316 of Part 68 FCC Rules and Regulations.
UL/CSA Safety Compliance
ThePCS digital™System24 and 48 have met allsafetyrequirements
andwerefoundincompliancewiththeUnderwritersLaboratories(UL)
1459.
Notice of Compliance
The PCS digital™ System 24 and 48 comply with all rules regarding
radiationandradiofrequency emissionsbyClassAcomputing devices.
In accordance with FCC Standard 15 (Subpart J), the following
information must be supplied to the end user:
Toll Fraud and DISA Disclaimer
ThePCS digital™System 24 / 48device is designed byPCS digital™
to be reasonably secure against intrusions from fraudulent callers, it
isbyno means fraud proof.Therefore,noexpressor implied warranty
is made against such fraud including interconnection to the long
distance network
Whilethisdeviceisdesignedtobereasonablysecureagainstinvasion
ofprivacy,itisbynomeans invulnerable to such invasions.Therefore,
no express or implied warranty is made against unlawful or
unauthorized utilization which results in the invasion of one’s right of
privacy.
PCS digital™ has made reasonable effort to ensure that this product
works in most business environments. There may be some
environments (RFI and EFI) in which this product may not work. In
such cases, it is the responsibility of the interconnect to take the
necessary actions to correct any RFI interference.

xi
Use of Station Lock Feature 97 will restrict access to 911. Also, use of
certain music sources for BGM or MOH may violate copyright laws.
Notices
Warranty Repair
If you have troubles the with the PCS digital™ System 24 or the PCS
digital™ System 48, please contact PCS digital™ technical support
at (480)-222-1159 for repair, return authorization or warranty
information.
Limited Warranty
PCS digital™ provides original purchases with a limited warranty
against defects in material and workmanship on this product for three
(3) years from date of purchase. This limited warranty is extended
only to original purchasers.
THIS WARRANTY SPECIFICALLY EXCLUDES THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY
PARTICULAR PURPOSE. THIS LIMITED WARRANTY IS IN LIEU
OF AND EXCLUDES ANY CLAIMS BY THE PURCHASER FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES.
Exclusions
This warranty does not apply to defects or malfunctions caused by
abuse, accident, modification, negligence or any other damage not
resulting from defects in the original materials or workmanship or for
reasons beyond the control of PCS digital™.
Some states do not allow for the exclusion of consequential or
incidental damages. In which case the foregoing exclusions may not
apply to you. This warranty gives you specific legal rights that vary
from state to state.

xii Notices

1-1Installation
PCS digitalTM
System 24
and
System 48
Installation

1-2 Installation

1-3Installation
Introduction
This manual is intended to provide the information necessary to install, program and
maintain the PCS digital™ System 24 and System 48.
Welcome to PCS digital™
The PCS digital™ is a compact, digital communication system. PCS digital™hasbeen
designed to provide today’s business with a feature-rich system enabling even the
smallest company to project the image of a much larger company. Overall productivity
ofthecompanywillincreasebecauseapplicationsmay besolvedbasedona compliment
of communication features.
System Capabilities
ThePCS digital™ providesa single company with thefollowing two important business
services:
Attendant Functions
PCS digital™ provides:
◊Dial an extension number to reach someone.
◊One button transfer with DSS appearance.
◊Key or PBX line access.
◊Hot Pad dialing.
Direct CO Line Ringing
◊Day and Night Ring schedule.
◊Ring multiple extensions.
◊Ring to Hunt groups.
◊External Preset transfer off site.

1-4 Installation
About this manual
This manual is intended to establish a guideline for the most common types of PCS
digital™ System 24 and System 48 installations.
Typically there are two type of customer scenario’s;
A) The customer that insists that calls be answered by a human first, then transferred
to the appropriate party or station.
An alternative to ringing one station, ring an “All Ring Hunt Group”
B) The customer that has realized the value in having an auto attendant answer the
calls and transfer to the appropriate party or extension.
PCS MailAnswers
the call Dialed Station
All Ring Hunt Group
PCS Mail
System 24 / 48
About this manual
System 24 / 48 PCS Mail
PCS Mail
System 24 / 48

1-5Installation
PCS digital™ General Description
The PCS digital™ System 24 and System 48 system technology incorporates a digital
technologyfor voice switching and call processing utilizing Pulse Code Modulation and
Time Division Multiplexing (PCM/TDM). The PCS digital™ System 24 and System 48
are allowed to migrate the digital terminals and terminal accessories throughout the
entire PCS digital™ Systems. ISDN-like, 2B+D technology complements the system
architecture and capabilities. On one industry standard twisted pair, key telephones
perform all system functions and voice communications. Some additional features of
the PCS digital™ systems include:
◊A non-blocking switch, with no loss or degradation of voice signals.
◊Stored-Program Control (SPC), utilizing a 16-bit, 8 MHz microprocessor.
◊Memoryconsistsof 512 KB of ReadOnlyMemory(ROM)and128KBofRandom
Access Memory (RAM).
When an analog device interface is required, a 2-Port Central Office (CO) Module may
be connected to any one digital station port. The 2B+D technology allows the PCS
digital™ systems to split one digital key telephone port voice channel (B1) and the
secondvoice channel (B2) to provide two independentSLT-type deviceinterfaces.The
2-Port CO Module may be expanded with the 2-Port Analog Expansion (in the 2-Port
CO Module housing).
The2-PortCO Module and 2-PortAnalog Expansion each require onededicated digital
station port.
System Components
ThePCSdigital™system24andsystem48systemsarecomprisedof twokeytelephone
models, an optional Direct Station Selector (DSS) and a modular Key Service Unit
(KSU) which houses the following KSU components:
◊3 x 8 Module
◊Option Module
The application of analog devices in the PCS digital™ System 24 and System 48 has
the effect of two-to-one port gain. For every single digital port used to interface with the
2-Port Single Line Adaptor Box or Expansion card, two analog ports are available.
Installation Guide

1-7Installation
PCS digital™ System 24 / 48 Installation Guide
Guidelines
1. Remove all equipment from boxes and inspect for damage. If damage or abuse is
detected, please contact the PCS digital™ MRA department at:
(480)-222-1159.
2. Locate the wall mounting template and screws. Note: In some situations the
installation might require different or longer screws. Place template level on wall
and fasten screws where indicated on template for mount holes. Remove template
from wall.
3. Remove the four (4) screws which secure the cover to the PCS digital KSU.
4. Locate the screw holes in both upper corners of the KSU. Holding the KSU with the
letters upright will provide that your unit is properly positioned.
5. Hang KSU on wall, using the screws that you fastened onto the template.
6. Plugthe amphenol cable ontothe 3 X 8 Card / Boardand punch down stationwiring
according to the wiring plan provided in this manual.
7. Plug the power cord into a 117 + 10% VAC outlet. It is a good idea to double check
the viability of the outlet ground by testing between the neutral and ground lugs,
which ideally has an AC voltage reading of less than .5 VAC.
8. Apply power to the KSU by pressing the KSU switch to the ON position. KSU has a
solid Red LED.
9. Now toggle the S-1 initialization switch into the ON position, KSU Red LED is now
flashing.
10.If your wiring is correct then you should have station 10 displaying on your first
station.
11.System needs to be left plugged in for 12 continuous hours to ensure database
back up battery will maintain anyAdmin Database changes.
Installation Guide