Petsafe Drinkwell DOGC-AU-17 User manual

DOGC-AU-17
DOGC-UK-17
DOGC-EU-19
Big Dog Pet Fountain - 8.5 Litres
Fontaine pour animaux de compagnie Grand Chien - 8,5 litres
Big Dog drinkfontein voor grote honden - 8,5 liters
Fuente para mascotas Perro Grande - 8,5 litros
Fontana per animali domestici
per cani di grossa taglia - 8,5 litri
Trinkbrunnen für große Hunde - 8,5 Liter
Operating Guide
Manuel d’utilisation
Gebruiksaanwijzing
Manual de funcionamiento
Guida all’uso
Gebrauchsanweisung
Please read this entire guide before beginning
Veuillez lire ce manuel en entier avant de commencer
Gelieve deze gids volledig door te lezen voordat u begint
Por favor, lea detenidamente este manual antes de empezar
Leggere attentamente la guida all’uso prima di utilizzare
Bitte lesen Sie die ganze Gebrauchsanleitung aufmerksam durch, ehe Sie beginnen

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IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm to
your pet.
NOTICE is used to address safe use practices not related to
personal injury.
When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or injury to persons,
including the following:
• To reduce the risk of injury, close supervision is necessary when an appliance is used
by or near children.
• To protect against electric shock, do not place electrical Power Cord or Power
Adaptor in water or other liquids.
• Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
• Do not pull on the electrical Power Cord to remove the Power Adaptor from the
electrical outlet. To unplug, grasp the Power Adaptor, not the electrical Power Cord.
• Do not operate any appliance if it has a damaged electrical Power Cord or Power
Adaptor, or if it is malfunctioning or has been damaged. Call Customer Care Centre
immediately for further instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or store
an appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts
and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the Power Adaptor of this device gets wet, turn off the electricity to that electrical
outlet. Do not attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is
water on the electrical Power Cord or Power Adaptor.
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems
Australia Pty Ltd. and any other affiliate or Brand of Radio Systems Corporation may be referred
to collectively as “We” or “Us”.

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• Do not allow pets to chew on or swallow any parts. If you are concerned about the
electrical Power Cord, purchase a cord conduit (a hard plastic protector) at any
hardware store.
• The plastic Pet Fountain parts are BPA-FREE. However, some animals have been
known to be sensitive to plastic food and water containers. If your animal shows signs
of an allergic reaction to the plastic, please discontinue use until you have consulted
with your veterinarian.
• The Pet Fountain is intended to run continuously (always plugged into an electrical
outlet), as long as the water level is maintained and the Pet Fountain is cleaned
regularly. Be sure to check the Pet Fountain regularly to help prevent damage to the
Pump, as the water may get consumed or evaporate causing the Pump to run dry.
• Do not attempt repairs on the Pump.
• To avoid the possibility of the Power Adaptor or electrical outlet getting wet, the
electrical outlet should always be above the level of the Pet Fountain.
• If an extension cord is necessary, an extension cord with a proper rating should
be used.
• The electrical use of this appliance is 4.5 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an
unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures
below 4.5° C.
• Read and observe all important notices listed on the appliance and in the packaging.
• Never wash the filters with soapy water, as the soap residue will seep into the filters
and cannot be removed. Only rinse the filters with water.
• Use only PetSafe®brand authorised replacement filters. If unauthorised filters are used
it may void the warranty.
SAVE THESE INSTRUCTIONS

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Thank you for choosing the PetSafe®brand. You and your pet deserve a companionship
that includes memorable moments and a shared understanding together. Our products
and training tools enhance the relationship between pets and their owners. If you have
any questions about our products or training your pet, please visit our
website at www.petsafe.net or contact our Customer Care Centre. For
a listing of Customer Care Centre telephone numbers, visit our website
atwww.petsafe.net.
To get the most protection out of your warranty, please register your product within 30
days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the
product’s full warranty and should you ever need to call the Customer Care Centre,
we will be able to help you faster. Most importantly, your valuable information will
never be given or sold to anyone. Complete warranty information is available online
atwww.petsafe.net.
Table of Contents
Components................................................................5
Features ...................................................................5
Key Definitions ..............................................................6
Operating Instructions........................................................7
Pet Fountain Disassembly & Cleaning ...........................................8
Pump Maintenance......................................................... 10
Pet Fountain Reassembly ......................................................11
The Pet Fountain and Your Environment ......................................... 12
General Tips............................................................... 12
Troubleshooting ............................................................ 13
Warranty ................................................................. 14
Compliance ............................................................... 15
Important Recycling Advice ..................................................16
Terms of Use and Limitation of Liability ......................................... 16

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Components
Features
Housing
Lid
Bowl
Pump
Flow Control Knob
Intake
Plate
3.7 L Reservoir
Housing
Inline Plug
Adaptor
Charcoal
Filter
Adjustable
flow control
Replaceable Charcoal
Filter removes bad tastes
and odours
Removable Reservoir
(3.7 L) allows for
easy refills and
increasescapacity
Free-falling water
stream encourages pets
to drink more water
8.5 L Water Capacity
Low-Voltage (12V) System
Receiving ramp
reduces splash of
falling water
Anti-bite cord cover

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Key Definitions
Housing: Water is pumped up through the Housing to cycle through the Charcoal Filter
and out the spout to create a waterfall into the Bowl.
Housing Lid: The Housing Lid snaps in place over the Housing, keeping pets away
from the Charcoal Filter.
Charcoal Filter: This 3-layer carbon filter is made with granulated carbon derived from
coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water passes
through and helps keep the water tasting fresh and more appealing to pets.
Bowl: The Bowl is the foundation of the Pet Fountain. It features two handles on either
side of the Pet Fountain as well as a “cord channel” to hide the electrical Power Cord
from view.
Flow Control Knob: This knob attaches to the Intake Plate and adjusts the rate of
water flow. For detailed instructions see “Pet Fountain Disassembly & Cleaning” section.
Pump: The small aquarium Pump can be partially dismantled for cleaning. THE PUMP
IS NOT DISHWASHER SAFE! Remove Pump from Pet Fountain before cleaning (See “Pet
Fountain Disassembly & Cleaning” section).
Reservoir: The extra capacity Reservoir holds over 3.7 litres of water. The Reservoir
Cap will help to minimize spills when refilling the Reservoir.

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Operating Instructions
Important: DO NOT RUN DRY - FOR INDOOR USE ONLY. Pet Fountain will come
fully assembled and ready for use.
Note: Rinse all fountain parts with warm water before operating the pet fountain. This will
remove any dust or residue that remain in the system from the manufacturing process.
1. Carefully remove all the Pet Fountain components from the packaging and set aside
prior to assembly.
2. As with any electrical device, check the electrical Power Cord for any tears or
damage before use.
3. Inspect the bottom of the Pet Fountain to be sure the Pump is securely
attached (Fig. 1).
4. Remove the Housing Lid and insert the Charcoal Filter. The Charcoal Filter will fit
diagonally into the Housing. The Charcoal Filter fits narrow side down, with the black
side facing the front of the Pet Fountain (toward the spout). The Charcoal Filter will slide
easily into place, but make sure it is pushed all the way down into the Housing (Fig. 2).
Important: Rinse the Charcoal Filter thoroughly under cool water before placing in the
Pet Fountain. This will remove any loose charcoal dust, which is harmless. A small amount
of charcoal dust may be released for the life of the Charcoal Filter. This is normal and not
harmful to your pet.
5. Place Pet Fountain in desired location before adding the Reservoir. Never pick up a
full Pet Fountain by the Housing. Only pick up the Pet Fountain by placing both hands
underneath the base of the Pet Fountain and grip the sidewalls for a sturdy hold.
Important: To protect your floor always use a protective mat such as a towel or
water-resistant placemat. This will protect your floor from splashing or spills caused by
your pet.
6. Before you plug the Pet Fountain in, make sure the electrical Power Cord, the Power
Adaptor and your hands are dry. Plug the Pet Fountain into a standard electrical outlet.
7. Fill both the Bowl and the Pet Fountain Housing with water only until the water reaches
the fill level in the Bowl.
8. Fill Reservoir with water.
Fig. 2
Fig. 1
PUMP

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9. Check the Reservoir Cap to make sure the black O-ring is in place, then screw the
Reservoir Cap onto the Reservoir.
10. Hold the Reservoir over the Reservoir base of the Pet Fountain. Quickly turn the
Reservoir upside down and place the spout of the Reservoir Cap into the Reservoir
base (Fig. 3).
11 . Set your desired flow rate with the Flow Control Knob, which is next to the ramp
inside the Bowl. When the Flow Control Knob is in the 10 o’clock position, flow is
at its lowest. When the Flow Control Knob is in the 2 o’clock position, flow is at its
highest (Fig. 4).
12. Add water to the Bowl as needed. Do not let the water level fall below the Flow
Control Knob or you may risk Pump failure. Replacement pumps are sold seperately
by contacting Customer Care Centre. Visit www.petsafe.net for a telephone listing of
the Customer Care Centre near you.
Pet Fountain Disassembly & Cleaning
Important: Pet Fountain must be cleaned to continue working normally.
CHARCOAL FILTER: The Charcoal Filter should be changed every two to four weeks.
1. Replace the Charcoal Filter more frequently when using the Pet Fountain for multiple
pets or pets that produce a lot of saliva.
2. The Charcoal Filter is an added feature of the Pet Fountain. The use of a filter is
not required for normal operation, but using a filter will keep the Pet Fountain
water cleaner.
3. The Charcoal Filter may be rinsed out when the Pet Fountain is cleaned.
• Do not wash with soapy water, as you will not be able to remove the
soap residue. Only rinse the filters with water.
• Use only PetSafe®brand authorised replacement filters. If
unauthorised filters are used it may void the warranty.
Fig. 3
Fig. 4
Flow Control Knob

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PET FOUNTAIN: Clean the Pet Fountain once a week.
1. Lift the Reservoir out of the back of the Pet Fountain and quickly turn upright.
2. Unscrew the Reservoir Cap and remove the black O-ring.
3. Next, unplug the Pet Fountain and remove the Housing Lid.
4. Remove the Charcoal Filter.
5. Empty the water out of the Pet Fountain.
6. Remove the Housing by pressing in the tabs at the
sides and lifting up (Fig. 5).
7. The Flow Control Knob is not attached and it will
separate when the Housing is removed.
8. Clean away any hair, debris or kibble that may have
accumulated around the Flow Control Knob or
Intake Plate.
9. Lift the Intake Plate up and out of the Bowl.
10. Turn the Bowl over and unlock the Pump from its cavity
by slipping your finger into the indentation behind the
Pump and pulling that end of the Pump out toward you,
so that it has turned a quarter of a turn (Fig. 6). Do not attempt to remove Pump
without turning it 90 degrees, this may damage the Pet Fountain and cause a leak.
11 . Now that the Pump is unlocked, remove it from the Pet Fountain. If you find this difficult,
you can push the Pump out from the Bowl side.
12. Once the Pet Fountain is completely disassembled you will have 7 plastic parts.
13. Clean the plastic parts with warm water and soap. You can also put the Pet Fountain
in the dishwasher. Remove the Pump before placing in the dishwasher. NEVER PLACE
PUMP IN IN DISHWASHER! If possible, it is recommended that you turn down the
heat of the water inside the dishwasher. The Pet Fountain may also be cleaned with
a diluted vinegar soulution (20% white vinegar and 80% water). Be sure to rinse
thoroughly with fresh water. The Reservoir is not dishwasher safe.
14. If you have trouble reaching certain spots or hard-to-reach corners, try using a cotton
swab or the brushes from the Drinkwell®Cleaning Kit, 3-piece Brush Kit. To clean the
square Intake Tube of the Bowl, use the longest brush from the Drinkwell®Cleaning Kit
(Fig. 7). To purchase a Cleaning Kit, visit our website at www.petsafe.net to locate a
retailer near you or to find a listing of Customer Care Centre telephone numbers for
your area.
Fig. 5
Fig. 7 Intake
Tube
Fig. 6

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Pump Maintenance
Important: Cleaning the Pump is essential to the longevity of the Pet Fountain, as well
as the cleanliness of the water. Clean the Pump every two weeks. Warranty may be
voided if the Pump motor is not cleaned regularly.
1. Remove the Housing from the Pet Fountain by pressing in the tabs at the sides and
lifting up.
2. The Flow Control Knob is not attached and it will separate when the Housing
is removed.
3. Lift the Intake Plate up and out of the Bowl.
4. Remove the Pump from the Pet Fountain as explained in the “Pet Fountain Disassembly
and Cleaning” section.
5. Once the Pump is removed, remove the Impeller (white, 3-bladed propeller) which is
held in place magnetically. To remove the Impeller, use a fingernail to get underneath
a blade and lift out of Pump.
6. Once the Pump is disassembled you can clean
the parts with warm soapy water. Use a cotton
swab or the “motor” brush from the Drinkwell®
Cleaning Kit to get into the Pump’s motor
cavity and remove any build-up (Fig.8). For
added disinfecting and hard water removal,
clean the Pump’s motor cavity with a diluted vinegar solution (20% white vinegar and
80% water).
7. Once the parts are clean, replace the Impeller into the Pump’s motor cavity.
Pump
Impeller
Fig. 8