Philips Illuminate User manual

Illuminate™www.seasonalspecialties.comPage1of20
Rev082914
Instruction Manual
Illuminate™ Customizable Lighting System
Table of Contents
Download App........................................................................................................................... 2
Getting Started .......................................................................................................................... 2
Assemble Illuminate .................................................................................................................. 2
Connect your Smart Device to Illuminate................................................................................... 3
Using Illuminate......................................................................................................................... 6
Color Screen ......................................................................................................................... 7
Function Screen .................................................................................................................... 8
Customize Screen................................................................................................................. 9
Customize – EDIT Screen................................................................................................... 10
Music Screen....................................................................................................................... 11
Advanced Illuminate features .................................................................................................. 12
Using Add on sets ............................................................................................................... 12
Using Multiple Starter Kits................................................................................................... 14
Save Functions.................................................................................................................... 15
Load Functions.................................................................................................................... 16
Use and Care Instructions....................................................................................................... 16
Troubleshooting....................................................................................................................... 17
Illuminate troubleshooting.................................................................................................... 17
General WiFi troubleshooting.............................................................................................. 18
Customer Service.................................................................................................................... 20

Illuminate™www.seasonalspecialties.comPage2of20
Rev082914
Download App
Download the Illuminate app from the iTunes App Store or Google Play by searching for
“Philips Illuminate”, or scan the QR code here.
Getting Started
1. Read all enclosed Safety Instructions and cord tags before starting.
2. At a minimum you will need a Starter Kit to start using Illuminate™ customizable lighting
system.
3. If you want to add additional lights besides those that are included with the starter kit you
will need to purchase the Add On set (sold separately). The Add On set includes an
additional 25 lights and an extender cord to allow you to either place the lights further from
the box, or to add an unlighted space between the sets of lights. The extender cord is not
required for Illuminate™ to operate.
4. You can mix and match Illuminate™ strings with different bulb shapes on them all
connected to the same control box as long as you do not exceed 300 bulbs (12 sets of 25
lights max) connected to the same control box. For example, you can have 3 sets of C9
bulbs and 1 set of icicles (100 bulbs) connected to one control box in any order of bulb
shape.
5. Follow the directions below on how to install the App, connect lights and control your
Illuminate™ set.
Assemble Illuminate
1. Carefully remove all pieces from the box.
Control Box
(Part A) Add on lights
(Part B)
i
OS
 
Android

Illuminate™www.seasonalspecialties.comPage3of20
Rev082914
2. Plug the round connector on the Control Box (Part A) into the round connector on the
add-on lights (Part B). Line up the pins and the rectangular pins inside the connectors
before making the connection. Tighten the ring clockwise until hand tight (do not over
tighten).
3. To add several sets, or the extender cord, remove cap from the end of the set you want
to connect to by unscrewing the cap counter clockwise and follow the instructions
above.
◊NOTE: Use only Illuminate™ light strings and extender cords with this control box or
you may damage the control box or light strings.
4. You can connect and mix and match different Illuminate™ light strings with different
bulb shapes on them all connected to the same control box as long as you do not
exceed 300 bulbs (12 sets of 25 lights max). For example, you can have 2 sets of C9
bulbs and 3 set of icicles (125 bulbs) connected to one control box in any order of bulb
shape along with several extender cords between sections of bulbs. NOTE: A
maximum of 4 extender cords is recommended when connecting over 200 lights to a
single control box.
Connect your Smart Device to Illuminate
Illuminate can be controlled using the Illuminate App on your iOS or Android smartphone. To
download the free app, use the QR code located on the cover page, or search for “Philips
Illuminate” on the iTunes App Store or Google Play Store.
1. Plug Illuminate into a 110V – 125V wall outlet.
2. Turn the WiFi on your device to “on”. The Illuminate box will appear in the available WiFi
access point list as “PhilipsACCxxxxxxxx,” where “xxxxxxxx” is a random combination of
numbers and letters.
◊NOTE: If multiple Illuminate Starter kits are plugged into an outlet, multiple starter
kits will appear in your WiFi list. To control a single box, it is best to rename your
control boxes one at a time by only having one box plugged in at a time during the
renaming process. Names can be as simple as front door, roof line, bushes, etc. To
control multiple boxes, please see
A
dd on light connecto
r
(Part B)
Control Box Connecto
r
(Part A)

I
l
R
3
4
5
F
d
T
r
r
l
luminate™
R
ev082914
◊
A
3
. Once y
o
factory
d
using th
and na
v
◊
N
i
n
t
h
i
n
4
. Tap the
5
. If this is
directio
n
the Set
u
F
ollow the
s
d
evice.
T
here 2 co
n
r
outer at y
o
r
oute
r
at y
o
A. Dire
c
sma
r
bet
w
rout
e
A
dvanced Il
l
o
u have co
n
d
efault pas
s
e WiFi con
n
v
igate to th
e
N
OTE: Wh
i
n
ternet con
n
h
e internet
w
n
the Adva
n
Illuminate
i
the first ti
m
n
s listed wi
t
u
p Wizard,
t
s
teps in th
e
n
nection m
e
ur location
,
ur location
:
c
t Connec
t
r
t device a
n
w
een your s
e
rs.
l
uminate fe
a
n
nected to
s
word) on
y
n
ection dir
e
e
Illuminate
i
le connect
e
n
ection will
w
hile cont
r
n
ced Illumi
n
i
con to op
e
m
e using th
e
t
h the Setu
p
t
he Home
s
e
Setup Wi
z
e
thods, us
e
,
the WiFi
R
:
t
ion – In t
h
n
d the Illu
m
mart devic
e
www.seasonal
a
tures on p
a
Illuminate,
y
our smart
e
ctly to you
app icon.
e
d directly
t
not work.
olling Illum
n
ate featur
e
e
n app (see
e
Illuminat
e
p
Wizard. I
f
s
creen will
a
Figure
z
ard to con
n
e
the direct
R
outer Con
h
is mode c
o
m
inate cont
r
e
and the c
specialties.com
a
ge 12.
enter the p
device. Y
o
r control b
o
t
o your Illu
m
If you hav
e
inate, to d
o
e
s.
Figure 1).
e
app, the
S
f
you have
a
ppea
r
ne
x
2:SetupWiza
r
n
ect your Il
connectio
n
nection is
r
o
mmunicati
o
r
ol box. Th
i
ontrol box
a
p
assword: 1
o
ur smart d
e
o
x. Go ba
c
m
inate con
t
e
a wireles
s
o
this pleas
e
The loadin
S
etup Wiza
used the Il
l
x
t time you
r
d
luminate
C
n
method if
r
ecommen
d
on occurs
w
i
s uses a
W
a
nd not be
t
2345678 (
t
evice will n
c
k to your h
t
rol box usi
s
router, y
o
e
use “Net
w
g screen
w
rd will ope
n
l
uminate a
p
start the a
p
C
ontrol box
you do no
t
d
ed if you
d
w
irelessly
o
W
iFi conne
c
t
ween any
P
t
his is the
ow conne
c
ome scree
ng WiFi, y
o
o
u can con
n
w
ork Mode
”
w
ill open.
n
. Follow
p
p before
a
p
p.
to your sm
a
t
have a Wi
d
o have a
W
o
nly betwe
e
c
tion directl
y
other devi
c
P
age4of20
c
t
n
o
ur
n
ect to
”
in step
a
nd used
a
rt
Fi
W
iFi
e
n your
y
c
es or
Figure1:Illum
i
Appicon
i
nate

I
l
R
6
7
l
luminate™
R
ev082914
◊
N
i
n
o
B. Con
n
your
trou
g
wor
k
reco
m
with
6
. If you a
r
A
dvanc
e
again, g

7
. The Illu
m
the star
t
Illumina
t
starting
◊
N
p
c
N
OTE: Wh
i
n
ternet con
n
nly betwee
n
ect to lo
c
WiFi Rout
e
g
h your wir
e
k
normally
o
m
mended
w
all control
b
r
e connecti
n
e
d Illumina
t
o to the H
e
m
inate star
t
t
er kit to co
t
e string.
E
on page
N
OTE: Bef
o
ressing on
omes up a
l
Figu
r
i
le connect
e
n
ection will
n your sm
a
c
al WiFi R
o
e
r. In this
m
e
less route
r
o
n your sm
a
w
hen cont
r
b
oxes at th
e
n
g multiple
t
e features
e
lp screen.

t
er kit(s) wi
n
trol and a
n
E
ach functi
o
o
re pressin
the control
l
lowing you
r
e3a:HomeScr
e
oneControlB
o
www.seasonal
e
d directly
t
not work
a
a
rt device
a
o
uter – In t
h
m
ode the s
m
r
to comm
u
a
rt device
u
r
olling multi
e
same tim
Illuminate
section on
ll appear i
n
n
“Enter” b
o
o
n screen i
s
g the ente
r
box name
to renam
e
Fi
g
e
enwith
o
x 
specialties.com
t
o your Illu
m
a
s you hav
e
a
nd the Illu
m
h
is mode c
o
m
art devic
e
u
nicate to e
u
sing this c
o
ple control
e.
control bo
x
Page 12. I
f
n
the home
o
x will app
e
s
demonst
r
r
button yo
u
and holdi
n
e
the contro
g
ure3:Home
S
m
inate con
t
e
a direct li
n
m
inate con
t
o
mmunica
t
e
and Illum
i
ach other.
o
nnection
m
boxes so t
h
x
es to your
f you want
screen. P
r
e
ar, then t
a
r
ated in the
u
can rena
m
n
g your fing
o
l box.
S
creen
Figure
3
mul
t
t
rol box usi
n
k over the
t
rol box.
t
ion occurs
i
nate contr
o
Your inte
r
m
ethod. T
h
h
at you ca
n
smart devi
c
to start th
e
r
ess on bo
x
a
p Enter to
c
Using Illu
m
m
e the con
t
er there u
n
3
b:HomeScree
n
t
ipleControlBo
x
P
ng WiFi, y
o
WiFi conn
e
wirelessly
o
l box con
n
r
net conne
c
h
is method
n
communi
c
c
e, see th
e
e
Setup Wi
z
x
to right to
c
ontrol the
m
inate sect
t
rol box by
n
til the sub
m
n
with
x
es 
P
age5of20
o
ur
e
ction
through
n
ect
c
tion will
is also
c
ate
e
z
ard
select
ion,
m
enu

Illuminate™www.seasonalspecialties.comPage6of20
Rev082914
Using Illuminate
This section details each main screen of Illuminate with a quick explanation of how it works.
◊NOTE: Illuminate will remember your last command when you:
oTurn them off by unplugging them or turn off power to the outlet controlling
them
oOr you turn off the app on your device.
Examples:
1. If you set Illuminate to Warm White or one of the pre-set functions and unplug
Illuminate it will turn back on next time you plug it in to that same color or
function.
2. If you turn off the lights in the app using the icon in the upper right part of the
screen, and then unplug Illuminate, next time you plug them in, the lights will not
turn on until you turn them on in the app.
3. If the lights are set to dim mode when you turn off the power, they will restart in
dim mode.
4. Illuminate will continue in the last mode selected if you turn off the app or device,
except when in music mode, which requires the app and device to remain on.

I
l
R
C
F
l
Menu:
N
betwe
differen
t
Illum
i
Color
W
the
+
around
t
sele
c
Sp
e
butto
n
pre‐
m
Whit
e
ora
M
l
luminate™
R
ev082914
C
olor Scre
F
rom the C
ights.
N
avigate
enthe
t
partsof
i
nate.
W
heel:Slide
+
indicator
t
hewheelto
c
tacolor.
e
cialtycolor
n
:Selectfroma
m
adecolor(Cool
e
,WarmWhite,
M
ultipattern).
en
olor scree
n
n
, you can
c
www.seasonal
c
hoose fro
m
specialties.com
m
a multitu
d
d
e of static colors for
y
P
y
our Illumi
n
Cu
r
c
u
t
P
age7of20
n
ate
On/Off:Turnt
Illumnatelights
andoff.
r
rentcolor:Sho
w
whichcoloris
u
rrentlyselecte
d
Brightness:M
o
t
heslidertoinc
r
ordecreaset
h
brightness.
h
e
on
w
s
d
.
o
ve
ease
h
e

I
l
R
F
I
l
luminate™
R
ev082914
F
unction
S
lluminate
c
Menu:Na
betwee
n
different
p
Illumin
a
Function
d
Showsanex
a
whatthef
u
willlooklik
e
lightstrin
g
applie
S
creen
c
omes with
vigate
n
the
p
artsof
a
te.
d
emo:
a
mpleof
u
nction
e
onthe
g
once
d.
21 pre-pro
g
www.seasonal
g
rammed f
u
specialties.com
u
nctions, allowing yo
u
u
to easily
c
P
c
reate a lig
h
On/Off:T
u
illumnatel
and
o
FunctionLi
s
functionto
holdandd
r
downtose
functi
o
Speed:
sliderto
decreas
e
P
age8of20
h
t show.
u
rnthe
ightson
o
ff.
s
t:Tapa
selectit,
r
agupor
e
eallthe
o
ns.
Movethe
increaseor
e
thespeed.

I
l
R
C
T
a
i
s
E
sel
e
Del
e
th
e
f
Ne
w
fun
c
Cu
s
scre
e
Send:
f
u
con
n
l
luminate™
R
ev082914
C
ustomize
T
o create a
a
pply a pre
-
s
located o
Menu:Na
v
between
differentp
a
Illumina
t
Savedfunct
i
listofyour
s
functio
n
dit:Editthe
e
ctedfunction.
e
te:Delete
e
selected
f
unction.
w
:CreateaNE
W
c
tion.Opensth
e
s
tomize–EDIT
e
nifnotalread
y
open.
Sendstheselec
t
u
nctiontothe
n
ectedIllumina
t
lightstring.
Screen
truly uniq
u
-
made mot
n its own s
v
igate
the
a
rtsof
t
e.
i
ons:A
s
aved
n
s.
W

e

y

t
ed
t
e
u
e light sho
w
i
on to that
p
creen (sho
w
www.seasonal
w
, Illumina
t
p
attern. T
h
w
n on the
n
specialties.com
t
e allows y
o
h
e Customi
z
n
ext page).
o
u to creat
e
z
e Screen
a
e
a custom
also has a
P
color patt
e
Edit mode,
On/Of
f
illumna
a
n
P
age9of20
e
rn and
which
f
:Turnthe
telightson
n
doff.

I
l
R
C
U
C
l
o
Ju
m
go
e
wi
t
bet
y
ou
Fade:
betw
e
your
s
Gr
a
trans
i
colo
r
l
luminate™
R
ev082914
C
ustomize
U
se the Cu
Menu:Naviga
t
betweenth
e
differentparts
Illuminate.
C
olorboxes:Tap
toselectcolor,
o
ngpresstodel
Important–do
skipboxeswh
e
programingcol
o
m
ping:Thestri
n
e
stothenextco
t
houttransitioni
weenthecolor
s
rselected
p
att
e
Thestringfade
e
enthecolorsi
n
s
electedpatter
n
a
dual:Thestrin
g
i
tionsbetween
t
r
sinyourselect
e
pattern.
– EDIT S
c
stomize –
E
t
e
e

of
box
or
ete.
not
e
n
o
rs.
n
g
lor
ng
s
in
e
rn.
s
n

n

g

t
he
e
d
c
reen
E
DIT scree
www.seasonal
n to create
specialties.com
your cust
o
o
m function.
P
a
On/Of
f
illumna
t
a
n
Spee
d
slidert
decrea
s
Sa
v
fun
c
Send:
selecte
d
thec
Illumina
t
Name:
foryo
a
ge10of20
f
:Turnthe
t
elightson
n
doff.
d
:Movethe
oincreaseor
s
ethespeed.
v
e:Savesthe
c
tionforfuture
use.
Sendsthe
d
functionto
onnected
t
elightstring.
Enteraname
urfunction.

I
l
R
M
I
d
l
luminate™
R
ev082914
M
usic Scr
e
lluminate
w
d
evice.
Menu:Naviga
t
betweenth
e
differentparts
Illuminate.
Repeat:Select
repeatallson
g
Previoussong:
T
toplacyprevio
song(whenm
o
than1songi
s
selected)
e
en
w
ill create a
t
e
e

of
to
g
s.
T
ap
us
o
re
s

light show
www.seasonal
that chan
g
specialties.com
g
es color a
n
n
d flashes
t
t
o your ow
n
P
a
n
music on
Availabl
e
Presstos
e
alistof
s
yourdevic
e
onesong
o
listofmul
t
On/Off:
T
illumnate
and
Nextso
placy
n
(when
m
songis
Shuffle:
S
playsong
s
o
r
a
ge11of20
your
e
Songs:
e
lectfrom
s
ongson
e
.Choose
o
rcreatea
t
iplesongs
T
urnthe
lightson
off.
ng:Tapto
n
extsong
m
orethan1
selected)
S
electtoto
s
inrandom
r
der.

I
l
R
A
I
r
f
U
A
A
l
luminate™
R
ev082914
A
dvance
d
lluminate
a
r
ange of yo
f
unction of
y
U
sing Add
A
dd on set
s
A
total of 3
0
1. Plug
add-
befo
r
tight
e
2. Illu
m
nee
d
The
cont
r
T
o
d
Illumin
a
a
llows you t
ur starter k
y
our show
t
on sets
s
can be p
u
0
0 bulbs or
the round
on lights (
P
r
e making
t
e
n).
m
inate sets
c
d
to tell the
home scre
e
r
ol box will
o
tal number o
f
connecte
d
a
te featu
r
o craft you
r
it with an a
t
o apply ag
u
rchased s
e
1 starter k
i
connector
o
P
art B). Lin
t
he connec
t
c
ome in in
c
control bo
x
e
n will ope
n
appear un
d
Control
B
(
f
lights
d
www.seasonal
r
es
r
own light
s
dd on set,
a
ain.
e
parately.
B
i
t and 11 a
d
o
n the Con
e up the pi
t
ion. Tight
e
c
rements o
f
x
how man
y
n
. (Hint: T
d
er its nam
e
Figur
e
B
ox Connect
o
(
Part A)
specialties.com
s
how by a
d
a
dd multipl
e
B
oth C bul
b
d
d on light
s
trol Box (P
a
ns and the
e
n the ring
f
25. For Ill
y
lights are
he total nu
m
e
in the Ho
e
3:HomeScree
A
d
d
or
d
ding on a
d
e starter ki
t
b
s and icicl
s
ets can b
e
a
rt A) into
t
rectangul
a
clockwise
u
l
uminate to
connected
m
ber of lig
h
me screen

n
d
on light con
(Part B)
d
ditional un
t
s together
,
es can be
a
e
connecte
d
t
he round
c
a
r pins insi
d
u
ntil hand
t
function c
o
. Open th
e
h
ts design
a
.)
necto
r
P
a
its. Exten
d
,
or save th
a
ttached t
o
d
together.
c
onnector o
d
e the conn
t
ight (do no
o
rrectly, yo
u
e
Illuminate
a
ted for ea
c
a
ge12of20
d
the
h
e
o
gether.
n the
ectors
t over
u will
app.
c
h

I
l
R
l
luminate™
R
ev082914
3. To c
h
Sele
exp
a
4. In th
e
num
b
The
h
ange the
n
ct Settings
.
a
nded Setti
n
Figure
4
e
Number
o
b
er of light
s
numbers o
f
n
umber of
l
.
The Setti
n
gs screen
4
:SettingsScre
e
o
f Lights fi
e
s
connecte
d
f
lights will
www.seasonal
l
ights that
a
ng Screen
.

e
n
e
ld, tap the
d
to the co
n
be saved
a
Figure6:Nu
m
specialties.com
a
re connec
t
will open.
T
arrow. A
p
n
trol box. (
H
a
nd the po
p
berofLightsP
o
t
ed to the
b
Tap the co
Figure
5
p
op-up scr
e
H
int: Each
p
-up screen
o
p‐up Screen
b
ox, tap th
e
ntrol box n
a
5
:ExpandedSe
e
en appear
s
add-on lig
h
n
closes.
P
a
e
Menu but
t
a
me to op
e
ttingsScreen
s
. Select t
h
h
t set is 25
a
ge13of20
t
on.
e
n the

h
e total
lights.)

Illuminate™www.seasonalspecialties.comPage14of20
Rev082914
5. Tap the Menu icon and select Home. The Home screen appears. Select your
Illuminate control box and now all of the lights connected to the control box will respond
to your commands.
◊NOTE: Each time you connect a new add on set to the starter kit you will need to
change the total number of lights in the settings menu. If too few lights are
designated, the extra lights will appear blue or possibly random colors or do not turn
on. If too many lights are designated, the patterns in the Function menu will not
work correctly and appear to have pauses in motion.
Using Multiple Starter Kits
For the most robust light show, network multiple starter kits together. Each starter kit can be
controlled individually from the Home screen by first selecting that starter kit in in your WiFi
settings, then selecting it in the Home screen. Or, each starter kit can be connected to your
home WiFi router, allowing you to control several boxes at the same time and not having to
switch WiFi settings each time you need to connect to a different control box.
◊NOTE:
oTo control each box individually, you will need to connect to each box directly
thru WiFi on your device before it will appear in your home screen. Only the
currently connected box on your devices WiFi settings will appear in your
Home screen.
oWhile connected directly to your Illuminate control box without using a WiFi
router, your internet connection will not work. If you are using Network Mode
with a wireless router, you can connect to the internet while controlling
Illuminate.
1. If networking though a WiFi router was not selected when you first ran the “Setup wizard”
you can select it now. To begin the networking process, connect to your box directly
following the instructions in “Connect your Smart Device to Illuminate” on page 3. Tap the
Illuminate icon to open the app. Confirm the starter kit you wish to network through your
WiFi router appears in the Home screen.
2. On the Home screen, tap the Menu button. Select Help and then select the Setup Wizard.
Follow instructions given in Setup Wizard process. Repeat as necessary for each additional
Illuminate Starter kit being networked together.

I
l
R
S
T
t
l
luminate™
R
ev082914
S
ave Func
t
T
o easily c
h
t
hem for fu
t
1. Whil
e
to e
a
2. Tap
t
scre
e
up s
c
t
ions
h
ange func
t
t
ure use.
e
in Netwo
r
a
ch control
t
he Menu i
c
e
n, tap the
c
reen ope
n
t
ions for m
u
r
k mode fo
r
box.
c
on and se
Menu icon
n
s.
www.seasonal
u
ltiple box
e
r
all your S
t
lect Home.
again and
Figure8:Sa
v
Fig
u
specialties.com
e
s at one ti
m
t
arter Kit c
o
The Hom
e
select Sav
e
v
eFunctionsP
o
u
re7:HelpScre
m
e, set up
a
o
ntrol boxe
s
e
screen o
p
e Function
s
op‐upScreen
e
en
a
group of
f
s
, apply yo
u
p
ens. Fro
m
s
. The Sa
v
P
a
f
unctions a
u
r desired
f
m
the Hom
e
v
e Functio
n
a
ge15of20
nd save
f
unction
e
n
s pop-

I
l
R
L
U
1
2
3
4
5
l
luminate™
R
ev082914
3. Typ
e
Con
f
Star
t
L
oad Fun
c
1. Whil
e
2. Tap
t
scre
e
scre
e
3. Sele
strin
g
U
se and
C
1
. Do not i
n
collect.
2
. Do not
p
3
. When n
o
4
.
A
void s
t
5
. Make s
u
not plac
e
your own
f
irm. The f
u
t
er Kits are
tions
e
in Netwo
r
t
he Menu i
c
e
n, tap the
e
n opens.
ct the func
t
g
s. Tap S
e
C
are Ins
t
n
stall or le
a
p
ull on con
n
o
t in use, s
t
acking oth
e
u
re all plug
s
e on top of
name for t
h
u
nctions c
u
saved.
r
k mode fo
r
c
on and se
Menu icon
t
ion group
y
e
nd to appl
y
t
ructions
a
ve control
n
ections or
t
ore unit in
e
r product
s
s
and cord
s
sharp edg
e
www.seasonal
h
e saved f
u
u
rrently run
n
r
all your Ill
u
lect Home.
again and
y
ou wish to
y
the functi
o
boxes insi
d
lampholde
cool, dry l
o
s
on this ite
m
s
are well-
p
e
s or mate
r
Figur
e
specialties.com
u
nction gro
u
n
ing on yo
u
u
minate se
The Hom
e
select Loa
d
apply to y
o
o
ns.
d
e gutters
o
rs when d
e
o
cation pro
t
m
to avoid
p
rotected fr
o
r
ials.
e
5:LoadFunct
i
u
p in the F
u
u
r lights co
n
ts.
e
screen o
p
d
Function
s
o
ur current
l
o
r other ar
e
e
corating o
r
t
ected fro
m
bulb break
a
o
m being c
i
onsScreen
u
nctions N
a
n
nected to
t
p
ens. Fro
m
s
. The Lo
a
l
y network
e
e
as where
s
r
removing
m
sunlight.
a
ge or oth
e
ut, crushe
d
P
a
a
me field.
T
the Illumin
a
m
the Hom
e
a
d Function
e
d Illuminat
s
tanding w
a
for the sea
e
r damage.
d
, or abrad
e
a
ge16of20
T
ap
a
te
e
s
t
e
a
ter will
son.
e
d, do

Illuminate™www.seasonalspecialties.comPage17of20
Rev082914
Troubleshooting
Illuminate troubleshooting
If the lights are not on. 1. Make sure there is 120V AC power to
the outlet and product is plugged in.
2. Make sure lights are connected to the
control box, and make sure connector is fully
inserted into the adaptor and tight.
3. Check if unit is plugged into an outlet
controlled by dimmer or electronic timer as
unit will not work in these circuits; use a
standard outlet instead.
4. If connected to a GFCI controlled
outlet, reset the GFCI in case it activated.
5. Check for broken wires/connections.
6. Remove connector from adaptor, clean
contacts and reinstall.
If more than 1 light set is connected to the
Starter Kit control box and the additional
set(s) are blue, do not change color, or follow
the pattern set in the app.
Change the settings in the control box to show
the correct number of lights attached to the
control box in the “Using Add on sets” section
on page 12.
If there are pauses in the functions selected. Change the settings in the control box to show
the correct number of lights attached to the
control box in the “Using Add on sets” section
on page 12.
The control box does not show up in the home
screen. 1. Confirm the correct WiFi router password was used.
2. Smart device WiFi is connected to a
different device or router, connect to control
box WiFi or to local WiFi Router.
3. Control box is out of WiFi range, move
smart device closer to control box if directly
connected, or move control box closer to
WiFi router.
4.Control box is not connected to 120V power.
Turn on power to outlet, and reset GFCI if on
a GFCI protected outlet.
When music is playing and you use the back
button on device or menu, music stops
playing.
Normal operation. Lights will stop flashing,
may be off, or dim.
App stops working Restart app
If an individual bulb is blue, does not change
color or does not display all colors Contact our customer service department for additional instructions. 1-800-763-6177

Illuminate™www.seasonalspecialties.comPage18of20
Rev082914
General WiFi troubleshooting
1. Be sure your Wi-Fi source (Wi-Fi router/access point or Wi-Fi device) is connected to
power and turned ON.
2. Restart your mobile device.
3. Remove any case, stand, or other accessories from your Apple/iOS or Android device
and check if that improves your ability to connect to the Wi-Fi source.
4. Are you in range of your Wi-Fi source?
•Move closer to the Wi-Fi source. If Wi-Fi is still not accessible when you move
closer, go to step #5. If Wi-Fi is accessible when you move closer and the Wi-
Fi source is a Wi-Fi router/access point then you may need a stronger Wi-Fi
router/access point or you may have signal obstructions or interference, go to
step #7.
5. Is your battery low and/or do you have any Power Saving Apps or Network Apps
installed on your device?
•Be sure that your device has a sufficient battery charge especially if you have
any Power Saving Apps or Network Apps.
•If the problem persists with an adequate battery charge on your mobile device,
turn any Power Saving Apps or Network Apps OFF. If the problem continues
with an adequate battery charge, uninstall any Power Saving Apps or Network
Apps.
6. Is Airplane Mode turned OFF? And is Wi-Fi turned ON and connected to the Wi-Fi
source?
•In both Apple/iOS and Android devices – go to SETTINGS. Airplane Mode and
Wi-Fi are located near the top. Be sure Airplane Mode is OFF and Wi-Fi is ON.
•If Wi-Fi is ON, tap/select Wi-Fi and confirm that you’re device is connected to the
Wi-Fi source. Note: It may take a few seconds for available Wi-Fi network
names to appear.
•If your Wi-Fi source’s network name is not showing in your available Wi-Fi list, try
connecting to the Wi-Fi source using a computer/device and method
recommended by the Wi-Fi source’s manufacturer and try changing the SSID
(network name) of your Wi-Fi source’s network to something unique as it may be
conflicting with other available wireless networks in your area. Some wireless
routers are preconfigured with a common SSID (network name) such as
"wireless" or "default." Please see the documentation for your Wi-Fi router
(access point) or Wi-Fi device for instructions on changing the SSID.
•In Apple/iOS devices, when in SETTINGS, if Wi-Fi is dimmed (grayed out), then
follow these steps:
1. Restart yourApple/iOS device once more to see if this issue persists.
2. Be sure that your Apple/iOS device is using the latest software. Go to
Settings > General > Software Update to learn more. Or connect your
device to your computer and check for updates in iTunes.
3. If you still can’t turn Wi-Fi ON, reset the network settings by tapping
Settings > General > Reset > Reset Network Settings. This will reset all
network settings, including Bluetooth pairing records, Wi-Fi passwords,
VPN, and APN settings. Only perform this step if you are willing to reset
all these settings in attempt to fix this problem.

Illuminate™www.seasonalspecialties.comPage19of20
Rev082914
4. If you still can't turn Wi-Fi ON, please contact Apple for support and
service options.
•In Android devices, if you are receiving an Authentication Failed Error Message
then follow these steps:
1. First be sure that your password is correct. Double and triple check.
2. Restart your Android device once more to see if this issue persists.
3. If you still receive this error, go to SETTINGS and manually turn OFF the
Wi-Fi and mobile data on your device.
4. Then turn ON the Airplane Mode.
5. While Airplane Mode is still active, turn the Wi-Fi back ON and then try to
connect to the network again.
6. Once the Wi-Fi is connected then return to your Android device settings
and turn Airplane Mode OFF. It is important that you turn Airplane Mode
back OFF because if it remains ON then your phone won’t receive calls or
allow mobile data use.
7. This process may sound strange yet it can sometimes alleviate this
authentication failed error message.
8. If the above process does not fix the issue, please refer to your device
manufacture manual or website for additional troubleshooting tips and
Android software update options. Or contact the manufacture of your
Android device for support and service options.
7. Do you have any Wi-Fi barriers or potential interference in your area?
•Sources of potential interference that can diminish Wi-Fi signals over distance
include: microwave oven while powered ON, direct satellite service, certain
external electrical sources such as nearby power lines or power transformers, 2.4
Ghz or 5Ghz cordless phones or devices, video senders, wireless speakers and
some external monitors and LCD displays.
•Sources of Wi-Fi barriers (Radio Frequency reflective and absorbing
obstructions) include: metal, bulletproof glass, concrete, plaster, marble, bricks,
water, glass, synthetic materials and wood.
•Imagine a direct line between the mobile device and the Wi-Fi source in which
you are attempting to connect. In that direct line of path, are there any sources
of potential interference or Wi-Fi barriers listed above? Attempt Wi-Fi connection
with these sources of potential interference powered OFF, or move the potential
interference object or move the Wi-Fi source so a direct pathway between your
mobile device and the Wi-Fi source has minimal obstruction.
•If your Wi-Fi source is located close to any source of potential interference or
source of Wi-Fi barriers listed above, move the Wi-Fi source and
interference/barrier object away from each other and reattempt connection
between your mobile device and the Wi-Fi source.
•If the issue persists, please consider a Wi-Fi extender/repeater device and/or a
stronger Wi-Fi router (access point).
8. Are other mobile devices or Wi-Fi enabled computers also having problems connecting
to the same Wi-Fi source?
•If you have access to another Wi-Fi enabled mobile device, check if that device is
able to connect to the Wi-Fi router (access point) or Wi-Fi device in a side-by-
side comparison with your mobile device. Attempt this first test while in close

Illuminate™www.seasonalspecialties.comPage20of20
Rev082914
proximity to the Wi-Fi source without any Wi-Fi barrier obstructions and with
minimal or no sources of potential interference powered ON and nearby.
9. If all solutions listed above still do not fix the issue:
•Update your Wi-Fi router (access point) to the latest firmware. If you need
assistance, please contact a local computer/network technician.
•Sometimes Wi-Fi routers/access points will fail and still power ON and have
lights display yet still not allow Wi-Fi connections. This is more common with Wi-
Fi routers that are older or have been in use for considerable time, or Wi-Fi
routers that have been in operation while near sources of potential interference.
For example, a Wi-Fi router/access point that has operated while near a Digital
Satellite Service receiver. Consider replacing the Wi-Fi router/access point.
•Contact the manufacturer of your mobile device for support and service options.
Customer Service
Call Customer Service at 1-800-763-6177 Monday-Friday 9:00am – 5:00pm CST with any
additional questions.