Philips 7000PHB User manual

Philips Lifeline
Medical Alert Service
Includes: GoSafe Mobile System and HomeSafe System
Instructions for use
FPO
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Contents
Philips Lifeline Service ...............................x
Welcome to Philips Lifeline
Setting up your Lifeline Service
Responders and People to Notify
Calling for help inside your home
Setting up a new Help Button
Signal Range
Battery information
Equipment service
Important notes
HomeSafe System and GoSafe Mobile System
Communicators – General Information ............... xx
Safety information regarding the Home Communicator
Cleaning
Backup battery
Landline Communicator (7000L) .................... xx
Description
Safety information
Wireless Communicator (7000C) .................... xx
Description
Safety information
HomeSafe System and GoSafe Mobile System
Help Buttons – General Information ................. xx
Warnings and Cautions
Cleaning
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HomeSafe Personal Help Buttons
(7000PHB or 7000PHW) ........................... xx
Description
Using the Wrist Strap
Recommended usage
HomeSafe AutoAlert Button (7000AHB) ............. xx
Cautions
Features
Compatible Home Communicators
What to expect if you fall
Battery
Recommended usage
GoSafe Mobile Button (7000MHB) ................... xx
Cautions
Features
Calling for help away from home
What to expect if you fall
Charging the battery
Sleep mode
Recommended usage
Mobile Button warranty
Regulatory Compliance ............................ xx
FCC Regulations
Explanation of symbols
Requirements for the United States
Additional Warnings and Cautions
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Landline Communicator (7000L)
A Home Communicator that connects to Lifeline using your home’s
existing landline telephone service. Landline telephone service is required.
Wireless Communicator (7000C)
A Home Communicator that connects to Lifeline using a cellular
network. Cellular service is provided as part of your Lifeline Service and is
dependant upon cellular network coverage.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Philips Lifeline Service
Welcome to Philips Lifeline
Thank you for choosing the Philips Lifeline Medical Alert Service.
These Instructions for Use will provide you with information about your
equipment and the Lifeline Medical Alert Service. Please read the manual
carefully, and if you have questions, call Lifeline at any time. Please save
this manual in case you need to refer to it later.
This manual covers the following:
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Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
HomeSafe
Personal
Help Button
(7000PHB and
7000PHW)
HomeSafe
AutoAlert
Button
(7000AHB)
GoSafe
Mobile Button
(7000MHB)
Works inside your
home 
Works outside*your
home 
Can be worn as a
pendant 
Can be worn on a
wristband 
Detects falls** in your
home  
Detects falls**
outside*your home 
Has a built-in speaker
and microphone 
* When access to a cellular network is available.
**Not all falls can be detected. If you fall and need help, press your Help Button.
Setting up your Lifeline Service
Before you can use your system, your Home Communicator must be
properly set up, and the coverage range of your Help Button must be
determined for your Lifeline Service. Please see the Quick Setup Guide for
instructions on how to set up your system and test the coverage range of
your Help Button. If you have any questions, please contact Lifeline.
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Responders and People to Notify
What is a “Responder”?
As a Lifeline subscriber, you should have designated people who have
agreed to be “Responders.” These are people whom Lifeline should call
in an emergency, when appropriate. Examples include: neighbors, friends,
relatives, your current nursing aide, etc.
Choosing a Responder
It is best to choose a Responder who:
• Has a key to your home or knows where one is located (perhaps in a
key lockbox)
• Could come to help you at different times of the day or night
• Lives or works within 10 minutes of where you live
• Has a phone, preferably a cell phone
• Ideally has a driver’s license and access to a vehicle
If you are using the GoSafe System, choose a Responder who can also:
• Drive to your location, whether you are at home or away from home,
and provide help if needed
Information Lifeline needs about Responders
Please ensure that Lifeline has the following information about each
person acting as a Responder:
• Name
• Phone numbers – home, work and cell phone.
• Whether or not the Responder has a key to your home.
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It’s very important that you keep your Responders and their contact
information up to date. Remember to contact Lifeline if one of your
Responders is no longer able to assist you or if they get a new telephone
number.
Please contact Lifeline for any questions about selecting or being a
Responder.
Who are “People to Notify”?
If you call for help, Lifeline will contact the “People to Notify” to let
them know that you received assistance. “People to Notify” will not be
contacted to help you, unless they are also on your list of “Responders.”
Calling for help inside your home
1. Press the Help Button that you wear or the gray Help Button on the
top of your Home Communicator. You can press either button, but
you do not need to press both. The Home Communicator will beep
and dial the Lifeline Response Center.
Note: The Response Center is available 24 hours a day, 365 days a year.
A trained Personal Response Associate is always available to assist you.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
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2. The Home Communicator calls the Response Center. When it dials
the Response Center, the Home Communicator will repeatedly say:
“Your Help Call is in progress; please wait.” Once it connects with the
Response Center, it will say: “Your call has been connected; someone
will be right with you.”
3. The Response Center will answer the call. A Response Associate
will speak to you through the Home Communicator’s built-in speaker
and hear you through the Home Communicator’s highly sensitive
microphone. He/she will ask if you need help. If you do not need help,
just tell the Response Associate that help is not needed.
Note: If you cannot speak or be heard, the Response Associate will try
calling you back. If you cannot answer or if the Response Associate cannot
hear you, Lifeline will contact your Responder or emergency services.
4. The Response Center will assess the situation. The Response
Associate will assess the situation and determine what type of
assistance you need.
5. Lifeline will contact Responders. As needed, Lifeline will contact either
Responders from the list you have provided, or, emergency services to
assist you. If Lifeline cannot reach any of the Responders you’ve listed,
they will contact emergency services to send help to your home.
6. Once your Responder or the emergency service arrives, they should
press your Help Button to let Lifeline know that help has arrived. The
Response Associate will contact the household to conrm that you
received the help that you needed.
7. Once Lifeline conrms that you have been assisted, a Response
Associate will contact the “People to Notify” you’ve designated,
letting them know you needed and received help.
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Accidental help calls: If you accidentally press your Help Button, a
Response Associate will respond to your call and ask if you need help.
Just tell them that it was pressed accidentally and that you do not need
assistance. Don’t be concerned that you are bothering Lifeline; we just
want to be sure that you are all right.
Setting up a new Help Button
If you receive a replacement Help Button, you will need to set it up to
work with your Home Communicator. You’ll need to be within arm’s
reach of the Home Communicator to set up your replacement Help
Button.
If more than one Help Button is used in your home, gather them all for
this process. You will need to reprogram them all, even if you are only
replacing one of them.
1. Make sure that your Home Communicator is ON and that you have
your replacement Help Button in hand.
2. PRESS and HOLD DOWN the
Message button on the Home
Communicator. The Home
Communicator will beep and
announce: “Continue to hold the
Message button for AutoLearn. When
you are ready for Range Test, please
release the Message button.”
Do not release the Message button until you get to Step 5.
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3. Continue to hold down the Message button on your Home
Communicator. With your other hand, press the Help Button until you
hear a long beep and a voice announcement saying: “Your Lifeline Help
Button is now auto-learned and ready to use.” This will indicate that
the Help Button is working with the Home Communicator.
4. After you’ve heard the announcement, release the Help Button.
5. Repeat steps 3 and 4 to reprogram all the other Help Buttons in your
home. Then, release the Message button on the Home Communicator.
The Home Communicator will announce: “Please press the ashing
green Message button after you have completed the range test. Begin
Signal Range Test.”
6. Press your Help Button. The Home Communicator will beep and the
light on your Help Button will ash green to indicate that the Home
Communicator has received the signal.
7. Move to other parts of your home and press your Help Button again.
Listen for the beep and check to see if the green light is ashing.
8. Once you have tested different locations in your home and
immediately outside your home, return to the Home Communicator
and press the ashing green Message button.
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