Philips 7000PHB User manual

Philips Lifeline
Medical Alert Service
Includes: GoSafe Mobile System and HomeSafe System
Instructions for use
FPO
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Contents
Philips Lifeline Service ...............................x
Welcome to Philips Lifeline
Setting up your Lifeline Service
Responders and People to Notify
Calling for help inside your home
Setting up a new Help Button
Signal Range
Battery information
Equipment service
Important notes
HomeSafe System and GoSafe Mobile System
Communicators – General Information ............... xx
Safety information regarding the Home Communicator
Cleaning
Backup battery
Landline Communicator (7000L) .................... xx
Description
Safety information
Wireless Communicator (7000C) .................... xx
Description
Safety information
HomeSafe System and GoSafe Mobile System
Help Buttons – General Information ................. xx
Warnings and Cautions
Cleaning
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HomeSafe Personal Help Buttons
(7000PHB or 7000PHW) ........................... xx
Description
Using the Wrist Strap
Recommended usage
HomeSafe AutoAlert Button (7000AHB) ............. xx
Cautions
Features
Compatible Home Communicators
What to expect if you fall
Battery
Recommended usage
GoSafe Mobile Button (7000MHB) ................... xx
Cautions
Features
Calling for help away from home
What to expect if you fall
Charging the battery
Sleep mode
Recommended usage
Mobile Button warranty
Regulatory Compliance ............................ xx
FCC Regulations
Explanation of symbols
Requirements for the United States
Additional Warnings and Cautions
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Landline Communicator (7000L)
A Home Communicator that connects to Lifeline using your home’s
existing landline telephone service. Landline telephone service is required.
Wireless Communicator (7000C)
A Home Communicator that connects to Lifeline using a cellular
network. Cellular service is provided as part of your Lifeline Service and is
dependant upon cellular network coverage.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Philips Lifeline Service
Welcome to Philips Lifeline
Thank you for choosing the Philips Lifeline Medical Alert Service.
These Instructions for Use will provide you with information about your
equipment and the Lifeline Medical Alert Service. Please read the manual
carefully, and if you have questions, call Lifeline at any time. Please save
this manual in case you need to refer to it later.
This manual covers the following:
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Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
HomeSafe
Personal
Help Button
(7000PHB and
7000PHW)
HomeSafe
AutoAlert
Button
(7000AHB)
GoSafe
Mobile Button
(7000MHB)
Works inside your
home 
Works outside*your
home 
Can be worn as a
pendant 
Can be worn on a
wristband 
Detects falls** in your
home  
Detects falls**
outside*your home 
Has a built-in speaker
and microphone 
* When access to a cellular network is available.
**Not all falls can be detected. If you fall and need help, press your Help Button.
Setting up your Lifeline Service
Before you can use your system, your Home Communicator must be
properly set up, and the coverage range of your Help Button must be
determined for your Lifeline Service. Please see the Quick Setup Guide for
instructions on how to set up your system and test the coverage range of
your Help Button. If you have any questions, please contact Lifeline.
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Responders and People to Notify
What is a “Responder”?
As a Lifeline subscriber, you should have designated people who have
agreed to be “Responders.” These are people whom Lifeline should call
in an emergency, when appropriate. Examples include: neighbors, friends,
relatives, your current nursing aide, etc.
Choosing a Responder
It is best to choose a Responder who:
• Has a key to your home or knows where one is located (perhaps in a
key lockbox)
• Could come to help you at different times of the day or night
• Lives or works within 10 minutes of where you live
• Has a phone, preferably a cell phone
• Ideally has a driver’s license and access to a vehicle
If you are using the GoSafe System, choose a Responder who can also:
• Drive to your location, whether you are at home or away from home,
and provide help if needed
Information Lifeline needs about Responders
Please ensure that Lifeline has the following information about each
person acting as a Responder:
• Name
• Phone numbers – home, work and cell phone.
• Whether or not the Responder has a key to your home.
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It’s very important that you keep your Responders and their contact
information up to date. Remember to contact Lifeline if one of your
Responders is no longer able to assist you or if they get a new telephone
number.
Please contact Lifeline for any questions about selecting or being a
Responder.
Who are “People to Notify”?
If you call for help, Lifeline will contact the “People to Notify” to let
them know that you received assistance. “People to Notify” will not be
contacted to help you, unless they are also on your list of “Responders.”
Calling for help inside your home
1. Press the Help Button that you wear or the gray Help Button on the
top of your Home Communicator. You can press either button, but
you do not need to press both. The Home Communicator will beep
and dial the Lifeline Response Center.
Note: The Response Center is available 24 hours a day, 365 days a year.
A trained Personal Response Associate is always available to assist you.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
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2. The Home Communicator calls the Response Center. When it dials
the Response Center, the Home Communicator will repeatedly say:
“Your Help Call is in progress; please wait.” Once it connects with the
Response Center, it will say: “Your call has been connected; someone
will be right with you.”
3. The Response Center will answer the call. A Response Associate
will speak to you through the Home Communicator’s built-in speaker
and hear you through the Home Communicator’s highly sensitive
microphone. He/she will ask if you need help. If you do not need help,
just tell the Response Associate that help is not needed.
Note: If you cannot speak or be heard, the Response Associate will try
calling you back. If you cannot answer or if the Response Associate cannot
hear you, Lifeline will contact your Responder or emergency services.
4. The Response Center will assess the situation. The Response
Associate will assess the situation and determine what type of
assistance you need.
5. Lifeline will contact Responders. As needed, Lifeline will contact either
Responders from the list you have provided, or, emergency services to
assist you. If Lifeline cannot reach any of the Responders you’ve listed,
they will contact emergency services to send help to your home.
6. Once your Responder or the emergency service arrives, they should
press your Help Button to let Lifeline know that help has arrived. The
Response Associate will contact the household to conrm that you
received the help that you needed.
7. Once Lifeline conrms that you have been assisted, a Response
Associate will contact the “People to Notify” you’ve designated,
letting them know you needed and received help.
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Accidental help calls: If you accidentally press your Help Button, a
Response Associate will respond to your call and ask if you need help.
Just tell them that it was pressed accidentally and that you do not need
assistance. Don’t be concerned that you are bothering Lifeline; we just
want to be sure that you are all right.
Setting up a new Help Button
If you receive a replacement Help Button, you will need to set it up to
work with your Home Communicator. You’ll need to be within arm’s
reach of the Home Communicator to set up your replacement Help
Button.
If more than one Help Button is used in your home, gather them all for
this process. You will need to reprogram them all, even if you are only
replacing one of them.
1. Make sure that your Home Communicator is ON and that you have
your replacement Help Button in hand.
2. PRESS and HOLD DOWN the
Message button on the Home
Communicator. The Home
Communicator will beep and
announce: “Continue to hold the
Message button for AutoLearn. When
you are ready for Range Test, please
release the Message button.”
Do not release the Message button until you get to Step 5.
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3. Continue to hold down the Message button on your Home
Communicator. With your other hand, press the Help Button until you
hear a long beep and a voice announcement saying: “Your Lifeline Help
Button is now auto-learned and ready to use.” This will indicate that
the Help Button is working with the Home Communicator.
4. After you’ve heard the announcement, release the Help Button.
5. Repeat steps 3 and 4 to reprogram all the other Help Buttons in your
home. Then, release the Message button on the Home Communicator.
The Home Communicator will announce: “Please press the ashing
green Message button after you have completed the range test. Begin
Signal Range Test.”
6. Press your Help Button. The Home Communicator will beep and the
light on your Help Button will ash green to indicate that the Home
Communicator has received the signal.
7. Move to other parts of your home and press your Help Button again.
Listen for the beep and check to see if the green light is ashing.
8. Once you have tested different locations in your home and
immediately outside your home, return to the Home Communicator
and press the ashing green Message button.
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Signal Range
CAUTION
The Help Button is a radio frequency (RF) device that transmits a signal
to a compatible Lifeline Home Communicator. The Home Communicator
must be properly set up, and the coverage range of the Help Button
must be tested prior to use. Please see the Quick Start Guide included in
the box with the Home Communicator for instructions on how to set up
your system and test the coverage range of your Help Button.
Your Help Button and Home Communicator provide coverage inside
your home and may provide coverage in the area immediately outside (in
the yard, etc.). If you live in an apartment building or condominium, you
may have coverage in areas immediately outside your apartment (e.g., the
hallway, stairway, or another oor of the building). A Signal Range Test is
required to determine which areas are covered. Be sure to thoroughly
test the coverage range of the system in all areas of your home.
The signal range may be adversely affected by many things, including:
• Use in an elevator
• A body or other large mass covering the Help Button
(e.g., a person on top of it)
• Building materials (e.g., concrete, metal, etc.)
• Submersion in liquid (while the Help Button itself is waterproof, the signal it
sends may be adversely affected if the Button is activated while submerged
in liquid)
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A Signal Range Test will determine your coverage range, which is the
distance you can move away from your Home Communicator and still
call for help. If you press your Help Button outside of your apartment,
but still in range of the Home Communicator, help will be sent to the
location of the Home Communicator (i.e., your apartment).
Note: If you have the GoSafe Mobile Button you can call for help outside
the range of your Home Communicator. Help will be sent to your
location. Please refer to page xx for further information.
Signal Range Test
You should conduct a Signal Range Test if you move your Home
Communicator to a different location in your home
1. Make sure that your Home Communicator is ON and that you have
your Help Button in hand.
2. PRESS and HOLD DOWN the Message button. The Home
Communicator will beep and announce: “Continue to hold the
Message button for AutoLearn. When you are ready for Range Test,
please release the Message button.”
3. Release the Message button. The Home Communicator will announce:
“Please press the ashing green Message button after you have
completed the range test. Begin Signal Range Test.”
4. Press your Help Button. The Home Communicator will beep and the
light on your Help Button will ash green to indicate that the Home
Communicator has received the signal.
5. Move to other parts of your home and press your Help Button again.
Listen for the beep and check to see if the green light is ashing.
6. Once you have tested different locations in your home and
immediately outside your home, return to the Home Communicator
and press the ashing green Message button.
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Battery information
All Philips Lifeline equipment contains batteries that can only be replaced
by Philips Lifeline in the factory. The equipment will automatically send
a signal to Lifeline when the battery needs to be replaced. Lifeline will
contact you directly to make arrangements for a replacement.
Equipment service
Every Home Communicator and Help Button is manufactured to high
quality standards. Philips Lifeline equipment can only be factory-serviced
by Philips Lifeline. If you need service or a repair, please contact Lifeline.
Important notes
• Contact Lifeline if you would like to transfer your service to a new or
second home.
• Contact Lifeline if your list of Responders needs to be updated. It
is important that your list is up to date with the correct people and
telephone numbers.
• Contact Lifeline if someone else in your home needs to use the Lifeline
Service. More than one person living in the same household can have
the service.
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HomeSafe System and GoSafe
Mobile System Communicators
– General Information
Safety information regarding the
Home Communicator
1. The Home Communicator must be placed in an
indoor living area. Please keep in mind that sunlight
may make it difcult to see the status lights.
2. Make sure that you do not plug your Home Communicator into a
power outlet that is controlled by a wall switch because someone
could accidentally turn off the wall switch and shut off the power to
your Home Communicator.
3. Do not place anything on top of the Home Communicator. The Help
Button and the Message button must always be visible and accessible.
4. The Home Communicator contains a speaker and microphone. Take
care not to block these, since doing so will make it difcult for you to
communicate with Lifeline.
5. Make sure your Home Communicator is away from any clutter or
any object that might block its ability to receive a signal from the Help
Button. The Home Communicator should not be placed on or near
your refrigerator or any type of metal cabinet or bookcase, since this
may limit the overall range of the System.
6. To reduce the risk of electrical shock or re, do not place the Home
Communicator in or near water or other liquids.
7. Do not abuse the cords. Never carry the Home Communicator by the
cord or yank the cord to disconnect it from a power outlet. Instead,
grasp the plug and pull to disconnect.
Help call in
progress.
Please wait.
Hello, Mrs. Smith.
Welcome to
Philips Lifeline.
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Cleaning
Keep the Home Communicator free of dust by wiping it with a soft
cotton cloth. If additional cleaning is required, follow the steps below:
1. Move the power switch on the back of the Home Communicator to
the OFF position and unplug the power cord from the power outlet.
Unplug the telephone cord from the wall jack.
Note: You cannot call for help while the Home Communicator is
off. Accordingly, you may wish to have a family member or caregiver
present while you are cleaning your Home Communicator.
2. Slightly dampen a soft cloth with a mild soap and water and gently wipe
the surfaces clean. Do not use detergent or abrasive cleaners
on your Home Communicator.
3. Reconnect the power cord to the power outlet. If you have the
Landline Communicator, reconnect the telephone cord to the wall
jack, and then move the power switch on the back of the Home
Communicator to the ON position.
4. Test your system by pressing your Help Button. Tell the Response
Associate that you are just testing your equipment after cleaning it.
Caution: Do not spray water or cleaners directly on your Home
Communicator. Excessive moisture could get inside the Home
Communicator and cause damage.
Backup battery
Your Home Communicator uses a factory-installed battery for back-up. If
you lose power, the back-up battery begins to work automatically.
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Landline Communicator
(7000L)
Description
Help button
• Press to send a Help Call
to the Response Center
• Flashes red while a Help
Call is connecting
• Steady red when a Help
Call is connected
Message button
• Used during the setup
process
• When the button is
ashing orange, press it to
hear a status message
Green status light
• Steady green when the
Communicator is ON. If
the light is not on, check
to make sure power
cord is secure and unit is
switched to ON position.
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Volume control
Controls the volume
of the speaker on the
Communicator
Green phone jack
Used to connect the
Communicator to your
household phone jack
Blue phone jack
Used to connect your
own phone to the
Communicator (optional)
Power switch
Used to turn the
Communicator ON or
OFF. The Communicator
must be ON for your
Lifeline service to work.
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Safety information
1. If you have multiple phones in your name, and any of them are left
off the hook, the Home Communicator will not be able to place a
Help Call. This problem can be addressed by plugging the Home
Communicator phone cord into an RJ31X/CA38A type jack, on your
main phone line, which your phone company may be able to assist you
with. If there is only one phone jack in your home, the RJ31X jack in
the Home Communicator should be able to seize the line.
2. This product cannot be used on party lines/shared service lines.
3. If you have DSL Internet service, you will need to install a DSL lter
between your phone jack and the Home Communicator. Contact your
phone company to obtain a DSL lter or purchase one from a local
electronics store.
4. Your Lifeline Service can be used with digital or Internet-based (VoIP)
phone service. But please be prudent with the provider you choose.
There are differences in the quality of service from different providers,
and not all providers are required to uphold the regulated standards of
service. If there are service interruptions on your phone service, you
may not be able to place a Help Call to Lifeline
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Wireless Communicator
(7000C)
Description
Help button
• Press to send a Help Call
to the Response Center
• Flashes red while a
Help Call is connecting
• Steady red when a
Help Call is connected
Message button
• Used during the setup
process
• When the button is
ashing orange, press to
hear a status message
Green status light
• Steady green when the
Communicator is ON
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Volume control
Controls the volume
of the speaker on the
Communicator
Signal strength
Indicates the strength
of the cellular signal*
Power switch
Used to turn the
Communicator ON or OFF.
The Communicator must
be ON at all times for your
Lifeline service to work.
* Signal strength may vary
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