Phonak Sky V90-M User manual

User Guide
Phonak SkyTM V
(V90/V70/V50/V30)

3
Wireless models
Phonak Sky V90-M
Phonak Sky V90-P
Phonak Sky V90-SP
Phonak Sky V90-UP
Phonak Sky V90-RIC
Phonak Sky V70-M
Phonak Sky V70-P
Phonak Sky V70-SP
Phonak Sky V70-UP
Phonak Sky V70-RIC
Phonak Sky V50-M
Phonak Sky V50-P
Phonak Sky V50-SP
Phonak Sky V50-UP
Phonak Sky V50-RIC
Phonak Sky V30-M
Phonak Sky V30-P
Phonak Sky V30-SP
Phonak Sky V30-UP
Phonak Sky V30-RIC
CE mark applied
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
This user guide is valid for:
Your hearing aid details
Model
cSky V-M (V90/V70/V50/V30)
cSky V-P (V90/V70/V50/V30)
cSky V-SP (V90/V70/V50/V30)
cSky V-UP (V90/V70/V50/V30)
cSky V-RIC (V90/V70/V50/V30)
Earpiece
cDome
cClassic earmold
ccShell
cSlimTip
Battery type
312
13
13
675
13
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your hearing care professional:

5
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button/indicator light
9. Volume control
Further Information
10. Roger for conversation in noise and
over distance
11. Use of Roger receiver
12. Other wireless accessories
13. Care and maintenance
14. Service and warranty
15. Compliance information
16. Information and description of symbols
17. Troubleshooting
18. Important safety information
6
8
11
12
13
17
19
21
23
24
26
31
32
35
37
42
46
48
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
Download the Phonak Support App
To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak.com/supportapp

6 7
Sky V-P, V-SP, V-UP
Sky V-M / V-RIC
1. Quick guide
Left & right hearing aid markings On/O
Changing batteries
Push button/indicator light
Volume control
1 2
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the sticker
from the new
battery and wait
two minutes.
Sky V-M Sky V-P, V-SP, V-UP,
V-RIC
3
Open the battery
door. For secured
battery doors refer
to chapter 5.2.
Place battery in the battery
door with the “+” symbol
facing upwards.
The push button on your hearing aid can have
various functions. For indicator light refer to
chapter 8.
For instruction for secured
battery doors refer to
chapter 5.2.
Sky V-P, V-SP, V-UP and V-RIC:
To increase the volume, press the volume
control upwards. To decrease the volume,
press the volume control downwards.
O
On

8 9
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Possible earpieces for dierent models
Battery door
AnchorEarpiece: dome
(detachable)
Push button
Sky V-M*
Tube
Push button
Sky V-P*, V-SP*& V-UP*
Hook / sound output
Classic earmold
(detachable)
Battery door
Volume control
Classic earmold
Sky V-M/P/SP/UP
cShell
Sky V-RIC * Also available with secure solution for children below 36 months, refer to chapter 5.2
SlimTip
Sky V-M/P/RIC
Dome
Sky V-M/P/RIC

10 11
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left
or a right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.
Sky V-M Sky V-P, V-SP, V-UP, V-RIC
Anchor (optional)
Push button
Tube
Speaker
(without earpiece attached)
Battery door
Volume control
Sky V-RIC
Sky V-RIC is not recommended for the use with
children below 8 years.

12 13
4. On/O
The battery door is also the on/o switch.
To open secured battery doors refer to chapter 5.2.
1
2
Closed battery door =
hearing aid is on
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear
a start-up melody.
5. Batteries
Remove the sticker
from the new
battery and wait
two minutes.
Open the
battery door.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
1 2
Place battery in the battery
door with the “+” symbol
facing upwards.
3
3
Sky V-P, V-SP, V-UP
Sky V-M, V-RIC
5.1 Insert battery (standard battery doors)
If the battery door is secured for smaller children
continue to read the important information below, and
refer to specic instructions in chapter 5.2 for inserting
the battery.

14 15
Model
Phonak Sky
V-M
V-P, V-SP, V-RIC
V-UP
Zinc-air
battery
size
312
13
675
Color
marking on
package
brown
orange
blue
IEC
code
PR41
PR48
PR44
ANSI
code
7002ZD
7000ZD
7003ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312, 13 or 675) by:
• Checking “Your hearing aid details” on page 3.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
18.2 for further information on product safety.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
5.2 Insert battery with a secured battery door
All Sky V models (except Sky V-RIC) can be tted with a
secured battery door if needed for safety reasons (children
below 36 months). Before starting, please read the
important information in chapter 5.1 regarding batteries.
Open the secured battery door with the special
tool given by your hearing care professional as
picture 2 and 3 show, or use a pen tip.
Remove the sticker
from the new
battery and wait
two minutes.
1 2 3

16 17
6. Putting on the hearing aid
6.1 Putting on the hearing aid with classic earmold
1
2
3
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
Place the hearing aid behind
your ear.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
Place battery in the
battery door with the
“+” symbol facing
upwards.
The battery is only
secured when the
battery door is closed
properly. Always check
after closing, that the
battery door can’t be
opened by hand.
4
Sky V-P, V-SP, V-UP
Sky V-M

18 19
7. Removing the hearing aid
7.1 Removing the hearing aid with classic earmold
1
2
Lift the hearing aid above the
upper part of your ear.
Grasp the earmold with your
ngers and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
6.2 Putting on the hearing aid with dome, SlimTip
or cShell
1
2
3
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into the
bowl of your ear to secure your
hearing aid.

20 21
8. Push button/indicator light
The push button on your
hearing aid can have
various functions or may
not be active. This depends
on the programming of the
hearing aid which is
indicated in your individual
“Hearing aid instructions”.
Please ask your hearing
care professional for this.
Optional indicator light integrated in push button
Parents and caregivers of infants and young children can
easily be informed about the hearing aid status with an
optional indicator light (all models except Sky V-RIC). The
yellow indicator light is integrated in the push button and
shows the status of the hearing aid as long as it is turned
on. The light is optimally visible from the front. Your
hearing care professional can activate/deactivate the
indicator light in dierent ways.
1
Gently pull on the bend of the
tube and remove the hearing
aid from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.
7.2 Removing the hearing aid with dome, SlimTip
or cShell

22 23
9. Volume control
Sky V-P, V-SP, V-UP and
V-RIC only:
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.
The complete list of the hearing aid status is shown below.
Please ask your hearing care professional to mark what
has been activated accordingly.
Status hearing aid Indicator light pattern (yellow)
c Hearing aid is powered on Repeating single
blink
c Hearing aid is powered on
and Roger is accessible
Repeating
double blink
c Low battery * Repeating
triple blink
c Volume level change (either
initiated by a remote control
or by the push button)
Single blink
per volume change
c Program change (either
initiated by a remote control
or by the push button)
Single blink per
program change
* Low battery is signalized approx. 30 minutes before the battery needs to be changed.
It is recommended that you always have a new battery at hand.

24 25
10. RogerTM for conversation in noise
and over distance
Roger accessories help communication in noise and over
distance by wirelessly sending the speaker’s voice directly
to your hearing aids. Roger includes both a microphone
and receiver. Some Roger microphones also support input
from audio sources via Bluetooth® or cable.
Microphone: worn or placed close to the speaker, or
connected to the audio source, directly transmits the
sound to your receiver without disruptive background
noises.
Receiver: attached to your hearing aids behind the ear or
worn on your body using a neckloop.
Combining your Phonak Sky V hearing aids with a Roger
wireless microphone enables you to hear and understand
more speech in these challenging situations.
www.phonak.com/roger
Ask your hearing care professional for a Roger demo
and more information.
SpeakerListener
Hearing
aid with
Roger
receiver
Roger
wireless
microphone

26 27
Hearing aid
Design-integrated
receiver
Your hearing care professional has already
prepared your hearing aid for use with the design-
integrated receiver, and this part can not be removed.
Please ask your hearing care professional for
further information.
With the audio shoe and Roger X receiver attached, the
hearing aid oers the same functionalities and usability
as without the receiver with one important exclusion:
Your hearing aid with the audio shoe is no longer
water resistant.
11.2 Audio shoe and Roger X receiver
Hearing aid
Audio shoe
(removable part)
Battery door
Roger X receiver
(removable part)
11.1 Design-integrated Roger receiver
Phonak Sky V-P / V-SP / V-UP / V-RIC can be equipped
with a design-integrated Roger receiver.
With the design-integrated receiver attached, the hearing
aid oers all functionalities and usability as without the
receiver. The hearing aid with the design-integrated
receiver is water resistant, refer to chapter 13.
11. Use of Roger receiver

28 29
1
Push the three pins of the
Roger X receiver into the
three sockets of the audio
shoe. The Roger X receiver
is correctly attached when
it is clicked into place.
Please refer to the specic receiver user instruction for
further information.
Attach the Roger X receiver
To hear immediately the Roger microphone signal
when required, Phonak recommends to leave the
Roger X receiver attached when not in use.
1
2
Push the audio shoe
towards the bottom of the
hearing aid. Match the
grooves of both parts.
Push until it snaps into
place and is properly
attached to the hearing aid.
A Roger X receiver can now
be attached.
Attach the audio shoe

30 31
1
2
Take the hearing aid
between thumb and
forenger. Pull the locking
system on the audio
shoe back.
Pull the audio shoe upwards
with the other hand. The
audio shoe is now removed
from the hearing aid.
Remove the audio shoe
12. Other wireless accessories
A range of Phonak accessories are available for you to use
with your hearing aid.
* The Phonak ComPilot II with neckloop or ComPilot Air II with clip to attach to clothing. They
also have basic remote control functionalities. For advanced control they can be used with the
Phonak RemoteControl App.
** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming
device via Bluetooth or audio cable.
*** Clipped onto the speaker’s clothing for better understanding over distance.
Cell phone
Phonak streaming device*
Phonak EasyCall II
with cell phone
Phonak RemoteMic***
MP3 Player/
Audio source**
Phonak TVLink II connected to TV
Phonak PilotOne II
remote control
Phonak DECT II phone

32 33
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger X
receiver are not water resistant.
Use of your hearing aid around water can restrict air
ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the troubleshooting
steps in chapter 17.
13. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 18.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.

34 35
14. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Phonak oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds and
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
Daily
Inspect the earpiece and tube for earwax and moisture
deposits. Clean the surfaces with a lint-free cloth or use
the small brush provided in the hearing aid hard case.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your hearing aid. It is not
recommended to rinse these parts with water, risk for
lodging in the tube. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For further
maintenance or cleaning instructions, please see your
hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.

36 37
15. Compliance information
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com (Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

38 39
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
The wireless models listed on page 2 are
certied under:
Phonak Sky V-M (V90/V70/V50/V30)
USA FCC ID: KWC-WHSBTEM
Canada IC: 2262A-WHSBTEM
Phonak Sky V-P (V90/V70/V50/V30)
USA FCC ID: KWC-WHSBTEP
Canada IC: 2262A-WHSBTEP
Phonak Sky V-SP (V90/V70/V50/V30)
USA FCC ID: KWC-BTEVSP
Canada IC: 2262A-BTEVSP
Phonak Sky V-UP (V90/V70/V50/V30)
USA FCC ID: KWC-BTEVUP
Canada IC: 2262A-BTEVUP
Phonak Sky V-RIC (V90/V70/V50/V30)
USA FCC ID: KWC-WHSRIC4
Canada IC: 2262A-WHSRIC4