Phonak Baseo Q15-M User manual

029-0298-02/V2.00/2014-03/FO Printed in Switzerland © Phonak AG All rights reserved
User Guide
Phonak Baseo Q
Q15, Q10, Q5

1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
Hazard warnings 6
Information on product safety 9
3. Hearing aid description 12
4. Step-by-step instructions for using
the hearing aid 15
Step 1. Getting to know your hearing aid 15
Step 2. Battery preparation 17
Step 3. Inserting the battery 18
Step 4. Turning on the hearing aid 19
Step 5. Inserting the hearing aid 20
Step 6. Adjusting the volume control
behind the ear 26
Step 7. Selecting the hearing program
behind the ear 27
Step 8. Removing the hearing aid 28
Contents
2

Step 9. Turning o the hearing aid 30
Step 10. Changing the battery 30
5. Care and maintenance 31
6. Troubleshooting 33
7. Wireless accessories description 35
8. Service and warranty 37
9. Compliance information 39
10. Information and description of symbols 40
3

4
This user guide is valid for:
Non wireless models CE mark applied
Phonak Baseo Q15-M 2013
Phonak Baseo Q15-P 2013
Phonak Baseo Q15-SP 2013
Phonak Baseo Q10-M 2013
Phonak Baseo Q10-SP 2013
Phonak Baseo Q5-M 2013
Phonak Baseo Q5-SP 2013

5
Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
1. Welcome

6
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.
2. Important safety information

7
!Do not use the hearing aids in explosive areas (mines
or industrial areas with danger of explosions).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children, mentally challenged
people and pets. If batteries are swallowed, consult
your physician immediately!
!If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

8
2. Important safety information
!The hearing aid contains small parts that can cause
choking, if swallowed by children. Keep out of reach
of children and mentally challenged people or pets. If
swallowed, consult a physician or hospital
immediately.
!External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
!The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
SKeep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least 15 cm (6 inches) away from
the active implant.
SYou are not permitted to use wireless accessories
for your hearing aids. Ask your hearing care
professional for details.

9
2.2 Information on product safety
IPhonak hearing aids are water resistant and not
waterproof. They are designed to withstand normal
activities and occasional accidental exposure to
extreme conditions. Never immerse your hearing aid
in water! Phonak hearing aids are not specifically
designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.
INever wash the microphone inputs. Doing so could
cause it to lose its special acoustic features.
IProtect your hearing aid from heat (never leave it
near a window or in the car.) Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.

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2. Important safety information
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid any skin irritation. You can return
used batteries to your hearing care professional.
IThe batteries used in these hearing aids should not
exceed 1.5 Volts. Please do not use silver-zinc or
Li-ion (lithium-ion) rechargeable batteries as these
may cause severe damage to your hearing aids. The
table in chapter 3 explains exactly which type of
battery your particular hearing aids require.
IRemove the battery if you are not using your hearing
aid for a long period of time.

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SMedical or dental examinations with X-ray
(also CT scan)
SMedical examinations with MRI/NMRI scans,
generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it will
be in very low doses, and will not affect the hearing aids.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.
ISpecial medical or dental examinations including
radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:

12
3. Hearing aid description
The following user instructions describe different hearing
aid models: The M, P and SP hearing aids.
The different hearing aids can be adapted with a variety
of earmolds. On the following pages use the labeled
drawings to identify the earmold that you use.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
M 13 (orange) PR48 7000ZD
P 13 (orange) PR48 7000ZD
SP 13 (orange) PR48 7000ZD
Please ensure you use the correct type of battery in your
hearing aids (zinc-air). Please also read chapter 2.2 for
further information on product safety.

13
ef
g
a
b
c
d
h
Option A: with classic earmold
a Right or left indicator (right=red, left=blue)
b Battery compartment with ON/OFF switch
c Volume control
d Program button
e Microphone inputs
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)

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3. Hearing aid description
e
a
a
b
cd
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle

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The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you
to feel and operate the controls later on when wearing
the hearing aid.
4. Step-by-step instructions for using
the hearing aid

Fig. 1a
Increase volume
Decrease volume
Fig. 1b
Program button
To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).
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4. Using the hearing aid

Fig. 2
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
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Fig. 3a Fig. 3b
Step 3. Inserting the battery
Take the hearing aid in your hand and open the battery
door (Fig. 3a). Insert the battery so that you see the
+ symbol on the battery (Fig. 3b).
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4. Using the hearing aid

Fig. 4
19
Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4).
IOpen and close the battery compartment gently
and carefully.
ICheck if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.

20
The hearing aid is now switched on. It can take a few
seconds before it starts. (When you wear the hearing aid,
you will hear an acoustic signal).
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The instructions apply for all hearing aid models. The
type of earmold determines how the hearing aid is
inserted.
IEach hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
4. Using the hearing aid