Phonak Audeo M-R User manual

Phonak AudéoTM M
User Guide
Phonak Audéo M-R/RT
Phonak Audéo M-R/RT Trial

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Wireless hearing aids
Phonak Audéo M90-R
Phonak Audéo M90-RT
Phonak Audéo M70-R
Phonak Audéo M70-RT
Phonak Audéo M50-R
Phonak Audéo M50-RT
Phonak Audéo M30-R
Phonak Audéo M30-RT
Phonak Audéo M-R Trial
Phonak Audéo M-RT Trial
Non wireless charging accessories
Phonak Charger Case Combi
Phonak Power Pack
Phonak Mini Charger Case
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2016
2018
This user guide is valid for:

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Your hearing aid & charger details
Hearing aid models Earpieces
cAudéo M-R (M90/M70/M50/M30) cDome
cAudéo M-RT (M90/M70/M50/M30) cSlimTip
cAudéo M-R Trial ccShell
cAudéo M-RT Trial
      
Charging accessories
cCharger Case Combi incl. power supply and
USB cable (< 3 m)
cPower Pack
cMini Charger Case incl. power supply and
USB cable (< 3 m)
If no box is checked and you do not know the
model of your hearing aid or charging accessories,
please ask your hearing care professional.
The hearing aids described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 22).

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Your hearing aids and chargers have been developed by
Phonak – the world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak - life is on
www.phonak.com

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Contents
Your hearing aid and charger
1. Quick guide
2. Parts of the hearing aid & charger
Using the charger
3. Preparing the charger
4. Charging the hearing aids
Using the hearing aid
5. Left & right hearing aid markings
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. On/O
10. Connectivity overview
11. Initial pairing
12. Phone calls
13. Flight mode
14. Rebooting your hearing aid
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10
14
15
24
25
26
27
28
29
30
32
36
39

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Further information
15. Operating conditions
16. Care and maintenance
17. Exchanging the earwax protection
18. Service and warranty
19. Compliance information
20. Information and description of symbols
21. Troubleshooting
22. Important safety information
40
41
44
50
52
60
66
70

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1. Quick guide
Left & right hearing aid markings
Charging your hearing aids
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
After placing your hearing aid
in the charger, the indicator
light will show the charging
state of the battery until the
hearing aid is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.

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Multi-function button with indicator light
The button has several functions. It
functions as an on/o switch, a
volume control and/or a program
change depending on the hearing aid
programming. This is indicated in
your individual instructions. If paired
with a Bluetooth® enabled phone, a short press will
accept and a long press will reject an incoming call.
On/O
Firmly press the lower part of the
button for 3 seconds until the
indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode
When device is o, press the lower
part of the button for 7 seconds until
the solid orange light appears. Then
release the button.

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2. Parts of the hearing aid & charger
The following pictures show the hearing aid model and
charger accessories described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid & charger details” on
page 3.
• comparing your hearing aid and charger with the
following models.
Charging contacts
Anchor (optional) Speaker
(without earpiece attached)
Multi-function button with built-in indicator light
Audéo M-R/RT
Audéo M-R/RT Trial
Tube
Possible earpieces
cShellSlimTipDome

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Charging contacts
Space for earpieces
Cleaning tool
Space for drying
capsule (cover open)
Drying capsule
(optional)
Hearing aid charging inserts with left/right indicators
Space for drying capsule
(cover closed)
Charger Case Combi

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Charger Case Combi with optional Power Pack
Charger Case Combi
Indicator light for power
micro-USB connection
to external power supply
micro-USB connection to external power supply
Power Pack
Indicator light for battery status
and external power
Battery check button
Power Pack lock and release

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micro-USB connection
to external power supply
Power Pack
Indicator light for battery status
and external power
Battery check button
Power Pack lock and release
Mini Charger Case
USB-C connection
to external power supply
Indicator light for power
Hearing aid charging inserts
with left/right indicators
USB cable (< 3 m) Power supply
External power supply

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3. Preparing the charger
a) Plug the larger end of the charging cable into the power
supply.
b)Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d)The indicator light is green when the charger
is connected to the power supply.
Connecting the power supply
ab
d
c
b
d
Power supply specication
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 1 A
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m

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4. Charging the hearing aids
Low power: You will hear two beeps when the
battery is low. You will have approximately
60 minutes before you have to charge the hearing
aids (this can vary, depending on the hearing aid
settings).
The hearing aid contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.
The hearing aid must be dry before charging,
see chapter 16.
Please ensure to charge and use the hearing aid
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit).

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4.1 Using the Charger Case Combi or Mini Charger
Case
1
Please refer to chapter 3 for how to set up the charger.
Insert the hearing aid into the charging inserts.
Make sure the left and right hearing aid markings match
the left (blue), right (red) indicators next to the charging
inserts. The hearing aids will automatically be muted
when inserted into the charger.

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2
The indicator light will show the charging state of the
battery until the hearing aid is fully charged. When fully
charged the indicator light will remain on, i.e. solid
green light.
The charging process will automatically stop when the
batteries are fully charged, so the hearing aids can be
safely left in the charger. It can take up to 3 hours to
charge the hearing aids. The charger covers can be closed
while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

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3
Turn o your hearing aid before inserting it in the
disconnected charger to store it.
Remove the hearing aids from the charging inserts by
1. pulling the hearing aids gently toward yourself and
2. lifting them out of the charger.
Do not hold the tubes to remove the hearing aids
from the charger as this can damage the tubes.
The hearing aid switches on automatically when removed
from the charger. The indicator light starts blinking.
The solid green light indicates the hearing aid is ready.
If you unplug the charger while the hearing aid is
charging inside, please make sure to turn o the hearing
aid to prevent discharge.