Phonak Milo User manual

Standard and micro hearing systems
User Guide

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1. Welcome 4
2. Important information:
Please read before operating your hearing
system for the first time 6
Hazard warnings 6
Information on product safety 8
3. Hearing system description 10
4. Step-by-step instructions for using
the hearing system 14
Step 1. Getting to know your hearing system 14
Step 2. Battery preparation 16
Step 3. Inserting the battery 16
Step 4. Turning on the hearing system 17
Step 5. Inserting the hearing system 18
Step 6. Adjusting the volume control
behind the ear 24
Step 7. Selecting the hearing program
behind the ear 25
Contents

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Step 8. Removing the hearing system 26
Step 9. Turning off the hearing system 28
Step 10. Changing the battery 29
Step 11. Changing the battery in hearing
systems with a secured battery compartment 29
5. Care and maintenance 31
6. Troubleshooting 33
7. FM systems 34
8. Service and warranty 36
9. Information and explanation of symbols 37

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1. Welcome
Your new hearing system is a premium Swiss quality
product. It was developed by Phonak, one of the
world‘s leading companies in hearing technology. Your
hearing system offers the most modern digital hearing
technology currently available on the market.
Phonak has implemented this hearing technology into
hearing systems that are simple and easy to use. Many
automatic functions offer maximum sound quality,
the highest speech clarity, and optimal hearing comfort
in almost all hearing situations. We are convinced
that the outstanding performance of your hearing system
will provide valuable benefits to your daily life.
Please read these user instructions thoroughly in order
to benefit from all the possibilities your new hearing
system has to offer. With proper use and care, you will
be able to enjoy your hearing system for many years
to come.

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If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
0459

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Please read the information on the following pages
before using your hearing system.
2.1 Hazard warnings
Use only hearing systems that have been specially
programmed for you by your hearing care professional.
Other systems may be ineffective and may, in
certain cases, damage your hearing.
Changes or modifications to the hearing system
that were not explicitly approved by Phonak are
not permitted. Such changes may damage your ear
or the hearing system.
Hearing system batteries are toxic if they are
swallowed! Keep out of reach of children and pets.
If batteries are swallowed, consult your physician
immediately!
2. Important information

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In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get stuck
in your ear canal, it is strongly recommended to
see a physician for safe removal.
Hearing programs in the directional microphone
mode reduce background noises. Please be aware
that warning signals or noises coming from behind,
e. g. cars, are partially or entirely suppressed.
The hearing system contains small parts which can
be swallowed by children.
External devices may only be connected if they
have been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG.

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2.2 Information on product safety
Never immerse your hearing system in water!
Protect it from excessive moisture. Always remove
your hearing system before showering, bathing,
or swimming.
Protect your hearing system from heat (never leave
it near a window or in the car.) Never use a micro-
wave or other heating devices to dry your hearing
system. Ask your hearing care professional about
suitable drying methods.
When you are not using your hearing system,
leave the battery compartment open so that any
moisture can evaporate. Make sure that you
always completely dry your hearing system after
use. Store the hearing system in a safe, dry and
clean place.
2. Important information

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Do not drop your hearing system! Dropping onto a
hard surface can damage your hearing system.
Always use new batteries for your hearing system.
You can return used batteries to your hearing care
professional.
Remove the battery if you are not using your hearing
system for a long period of time.
X-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing systems. We recommend that you
remove them before undergoing X-ray procedures
and keep them outside the room.
Do not use your hearing system in areas where
electronic equipment is prohibited.

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The following user instructions describe two hearing
system models: The standard hearing system and the
micro hearing system.
The standard hearing system is adapted with a classic
earmold. The micro hearing system can be adapted
with a variety of earmolds.
On the following pages use the labeled drawings to
identify the hearing system and the earmold that
you use.
Your hearing care professional will tell you what size
of battery you need for your hearing system.
3. Hearing system description

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Standard model
With classic earmold
a Right or left indicator (right=red, left=blue)
b Wind and Weather Protector for battery compartment
c Battery compartment with ON/OFF switch
d Volume control
e Program switch
f Microphone input with Wind and Weather Protector
g Hook/sound output
h Hearing tube
i Classic earmold
c
d
e
f g
h
i
ab

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Micro model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue),
placed in the battery compartment
b Program switch
c Battery compartment with ON/OFF switch
d Microphone input with Wind and Weather
Protector
e Hook/sound output
f Hearing tube
g Classic earmold
d
b
c
f
g
e
a
3. Hearing system description

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Micro model
Option B: with dome Option C: with SlimTip
h Earmold: Dome
i Retention
j Earmold: SlimTip
k Removal handle
f
h
i
f
j
k

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The following chapter provides step-by-step instructions
on how to use your hearing system. Please follow
these steps carefully. In the drawings, the parts that
are particularly important for each step are shown
in green.
Step 1. Getting to know your hearing system
Take the hearing instrument in your hand and try out
the hearing system controls. This will make it easier
for you to feel and operate the controls later on when
wearing the hearing system.
4. Step-by-step instructions for using
the hearing system

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To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a) (for standard models
only, the micro model does not have a volume control).
In order to change a hearing program, press the program
switch displayed (Fig. 1b).
Fig. 1a
Fig. 1b
Decrease volume
Increase volume

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Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
Step 3. Inserting the battery
Take the hearing system in your hand (Fig. 3a) and
open the battery door. Insert the battery so that you
see the + symbol on the battery (Fig. 3b).
Fig. 2
Fig. 3a Fig. 3b
4. Using the hearing system

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Step 4. Turning on the hearing system
Switch on the hearing system by closing the battery
compartment (Fig. 4).
Open and close the battery compartment gently
and carefully.
Check if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong
way, the hearing system will not work and the
battery compartment can be damaged.
Fig. 4

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The hearing system is now switched on. It can take up
to 15 seconds before it starts.
(When you wear the hearing system, you will hear an
acoustic signal).
Step 5. Inserting the hearing system
This step shows you how to correctly insert the hearing
system. The instructions apply for both standard and
micro models of hearing systems. The type of earmold
determines how the hearing system is inserted.
Each hearing system is individually programmed
for your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing system in the correct ear.
4. Using the hearing system

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Step 5.1 Identifying the hearing systems for the
right and left ear
Color indicator:
right = red
left = blue
Fig. 5a:
Standard hearing system
Fig. 5b:
Micro hearing system

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Step 5.2 Inserting the hearing system with individual
earmold
With your right hand, take your earmold for the right
ear (red mark on the hearing system, see step 5.1)
between your thumb and forefinger (Fig. 5c).
Take the earmold up to your ear (Fig. 5c). Place the ear
canal part of the earmold into your ear canal (see the
part circled in green, Fig. 5c). Next place the hearing
system behind your ear (Fig. 5d). Then insert the upper
part of the earmold into the upper part of the bowl of
your ear (Fig. 5e).
Fig. 5c Fig. 5eFig. 5d
4. Using the hearing system