Phonak Exelia series User manual

Exélia™Custom Products
User Guide
029-0176-02/V1.00/2007-11/A+W Printed in Switzerland © Phonak AG All rights reserved
www.phonak.com
Your hearing care professional
0459
0682 !
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Contents
Welcome 5
Description 6
Preparation
Replacing the battery 8
Identifying left and right hearing systems 12
Inserting your hearing system in your ear 13
Removing your hearing system from your ear 14
Fine tuning your hearing system 16
Operation
Switching ON/OFF 17
Controlling the volume (optional) 19
Selecting a hearing program 20
Controlling two hearing instruments 21
Telecoil (optional) 22
EasyPhone (optional) 23
myPilot (optional) 26
iCom (optional) 29
FM communication (optional) 31
Maintenance
Important points 33
Warning 36
Service and Warranty 37
Phonak distributors worldwide 40
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Your new Exélia hearing system uses the very latest
advances in digital wireless hearing technology.
Exélia offers you, automatically, the highest sound
quality, speech understanding and listening comfort
in all your hearing situations. High-tech has turned
highly sophisticated hearing systems into convenient
devices that are easy to use.
Please read this manual carefully to benefit from all
the features of your new hearing system. Ask your
hearing care professional if you have any questions.
Exélia is a quality product developed by the Swiss
company Phonak, a world leader in hearing technology,
innovation and reliability. With proper care and
usage, your hearing system will support your hearing
and communication needs for many years.
For further information, please visit the Phonak website
www.phonak.com.
Phonak – life is on
Welcome
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햲
햳
햴
햶
햷
햸
Description
Exélia CIC/MC Petite
Standard battery size 10
Exélia ITC/HS
GenX performance battery
size 312
Exélia ITC/HS Petite
Standard battery
size 312
Exélia FS
Exélia FS P
GenX performance battery size 13
햲Protected microphone inlet
(two on models with directional technology)
햳Battery compartment with ON/OFF switch
햴Program switch (optional)
햵Volume control (optional)
햶Receiver (sound outlet) and
wax protection system
햷Custom made shell
햸Removal handle (Exélia CIC/MC Petite)
햴
햲
햷
햵
햳
햶
햷
햴
햵
햲
햶
햳
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Remove the old battery.
Remove the protective foil from the new battery.
Insert the new battery. Please ensure that the “+” sign
on the battery (flat side) is on the same side as the “+”
sign on the battery compartment.
Replacing the battery
The advanced performance features of your
Exélia instruments require specially designed high
performance batteries (called GenX batteries).
Therefore please only use these GenX batteries (size
312 or 13). The use of other batteries may lead
to reduced battery life and the optimum performance
of your Exélia hearing systems can not be guaranteed.
For Exélia Petite instruments, please use standard
batteries.
Hold the hearing system with the battery
compartment upwards and open it.
Preparation
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Gently shut the battery compartment, until you
feel it “click” into place.
Please only use GenX batteries for your Exélia
instruments (except Exélia Petite).
Handle the battery compartment gently and
do not use excessive force.
Do not try to open the compartment further
than shown in the drawing.
If there is any resistance when closing the
compartment, ensure that the battery is correctly
inserted. The compartment will not close if the
battery is inserted upside down.
When your hearing system is not in use, leave the
battery compartments open to allow any moisture
to evaporate.
Low battery warning
An acoustic signal gives you an early warning that
the battery is approaching exhaustion. You have
approximately 30 minutes to replace the battery after
hearing the signal. This reserve may be higher
and the hearing system will repeat the low battery
warning approximately every 30 minutes.
Please note that the battery consumption
increases with regular use of the myPilot command
center or the iCom communication interface.
Preparation
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Identifying left and right hearing instruments
Before insertion, please ensure that you are using
the proper left and right hearing systems.
Your hearing systems are identified as follows:
blue = left
red = right
Inserting your hearing system in your ear
Grasp the hearing system between the thumb and
index finger, using the hand on the same side you wear
your hearing system. Insert the canal end into the ear
canal. Tug gently on your ear lobe and push the hearing
system into the correct position.
Preparation
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Removing your hearing system from your ear
If possible, select the mute mode (see page 21) before
removing your hearing system to avoid whistling.
• Exélia CIC/MC Petite with removal handle
Grasp the handle between your thumb and index
finger and pull the hearing system upwards out
of your ear.
• Exélia or Exélia Petite without a removal handle
Put your thumb behind your lobe (just below the
hard cartilage) and gently press your ear upward
to push the hearing system out of the canal. In
order to help it along, make chewing movements
with your jaw.
Grasp the protruding
hearing system
and remove it.
Preparation
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Switching ON/OFF
Switching ON
The hearing system
is switched ON when the
battery compartment is
closed. Your hearing systems
are automatically set at
your preferred volume and
in your default hearing
program.
Switching OFF
To switch the hearing
system OFF, open the
battery compartment.
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Fine tuning based on your personal preferences
The fitting process has limited capabilities of reproducing
the full spectrum of your personal sound environments.
This limitation is overcome by the ability of Exélia
hearing systems to learn from your real life volume
adjustments. Exélia offers a unique functionality called
“Self Learning”. In every environment, it logs your personal
volume changes within the hearing instrument. This
means that every time you change the volume of your
hearing system, this correction is taken into account to
apply your preferred volume automatically when you are
in a similar environment next time.
Self Learning cleverly ensures that your volume
corrections in any environment contribute to a fully
personalized volume setting.
OperationPreparation
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Controlling the volume (optional)
left ear right ear
forwards forwards
backwards backwards
Preset volume
Automatically set when hearing system
is switched ON.
To increase volume
Turn the volume control forwards.
To reduce volume
Turn the volume control backwards.
Delayed activation
Your hearing care professional may have activated
a delayed activation timer. This function delays the
activation of the hearing system (for 9 or 15 seconds)
after the battery door is closed in order to avoid
any disturbance while placing it into your ear.
An acoustic signal confirms when your hearing system
is switched on.
Note
The mute mode may be used like an ON/OFF function,
(activated manually or via the myPilot command
center) allowing you to switch your hearing system
OFF for a short period of time (i.e. while inserting
or removing the instrument, short breaks etc.). Please
be aware that the mute mode still consumes some
energy from the battery.
OperationOperation
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Additional program selection
Upon request, your hearing care professional can
program for you additional individual hearing programs
dedicated to specific hearing situations. Additional
programs are available via the myPilot command center
(see page 26) and/or with the optional program switch.
Controlling two hearing systems
(not available for Exélia Petite instruments).
An automatic synchronisation for volume adjustments
and program selection, called QuickSync, is integrated
in your hearing systems. Users wearing two hearing
instruments just have to activate the functionality on
one instrument; the other instrument will be adjusted
automatically.
Note
• A single beep indicates the preset volume setting.
A double beep indicates that you have reached
the limit of your volume control range.
• The myPilot command center (see page 26) can also
control the volume of all Exélia ITC/HS, FS and
FS P that are remote-controllable, including the
models without manual volume control.
Selecting a hearing program
Automatic program selection
The program selection is fully automatic. Exélia is able
to recognize different hearing environments and
to automatically select the most appropriate hearing
program.
Program switch (optional)
The program switch allows toggling between the
“Automatic Mode”, the “Mute Mode” and individual
hearing programs (see picture on page 21).
A short melody confirms the selection of the
“Automatic Mode”.
Operation
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ZoomControl (for Exélia models with
directional microphones)
This special hearing program allows you to choose from
four directions in which to focus your hearing systems
(front, back, left or right). This special program can
be accessed only via the myPilot command center and
is not available for Exélia Petite instruments.
Ask your hearing care professional to print out the
complete description of your individual hearing
programs and how to access them with your myPilot
and/or program switch.
Telecoil (optional)
Your hearing care professional may have activated
a Telecoil in your hearing systems. The programs with
Telecoil can be used with hearing system compatible
phones or via inductive loop systems (present in some
school settings, theaters, churches, etc.).
Operation
EasyPhone (optional)
The EasyPhone function enables your Exélia hearing
system to automatically select your telephone program
when the telephone handset is held close to your ear.
An acoustic signal confirms the switch. It automatically
returns to the previous hearing program when the
telephone handset is removed from your ear.
Some telephones produce a magnetic field strong enough
to activate your EasyPhone function. Other types of
telephones require an additional magnet fixed on the
receiver to activate this function.
Fixing the EasyPhone magnet
Clean the telephone handset
thoroughly. Hold the telephone
handset nearly vertically, similar
to making a telephone call. Hold
the magnet near to the “listening
end” of your telephone handset
and release it. The magnet will
automatically flip to the correct
side.
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Use of EasyPhone
Use the telephone in a normal manner. An acoustic
signal indicates the activation of the EasyPhone
program. At the beginning, you may need to move the
handset slightly to find the optimum position for
a reliable switch and comfortable hearing.
If necessary, move the magnet to another position on
the handset to increase your comfort of use.
Keep magnets out of reach of children and pets.
If a magnet is swallowed, please seek the advice
of a medical practitioner.
The magnet used to strengthen the magnetic field
of your phone may affect some medical devices
or electronic systems.
Always keep the magnet (or the telephone equipped
with the magnet) at least 30 cm (12”) away from
pacemakers, credit cards, floppy disks or other
magnetically sensitive devices.
High distortion during dialing or phoning may
mean that the phone receiver is stressed by
the magnet. To avoid any damage, please move
the magnet to another place on the telephone
receiver.
If you hold the telephone
receiver in your right hand
when making telephone
calls, position the magnet in
the upper right half of the
receiver.
If you hold the telephone
receiver in your left hand
when making telephone
calls, position the magnet
in the upper left half of
the receiver.
Use the double-sided adhesive
tape to stick the magnet to
the location described above.
Do not cover the sound
openings of your handset.
Operation
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myPilot: available in two stylish colors,
high-tech grey or white.
The myPilot command center is an optional accessory
for Exélia instruments (except Exélia Petite). It allows
a convenient, user-friendly and discrete control of all
the functions of your hearing system and additional
benefits.
• Volume Control
• Program selection
• Automatic mode selection
• Access to ZoomControl program
• Clock and Alarm
• Battery status
For detailed information on the use of your myPilot,
please refer to its user guide or ask your hearing
care professional.
myPilot (optional)
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For optimum results, position your myPilot as shown
in the drawing.
Do not use your myPilot in locations where
it is forbidden to use electronic devices, for
instance on airplanes.
iCom is an optional accessory available for Exélia
instruments (except Exélia Petite). With the push of
a single button, iCom connects your hearing system
with the technology around you (mobile phones, audio
equipment, FM, etc.).
Bluetooth connections
iCom offers a simple way to connect your mobile
phone via Bluetooth to your hearing system.
iCom is also capable of transmitting a stereo audio
signal from any Bluetooth enabled device (built-in
or via an adapter) such as MP3 players, laptop,
computers and televisions.
myPilot (optional)
Operating range
max. 50 cm (20”)
iCom (optional)
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FM compatibility
iCom also offers FM accessibility when a Phonak FM
receiver is connected, refer to picture below.
EasyAudio and EasyPhone Bluetooth
Your Exélia hearing systems contain two special audio
programs: EasyAudio and EasyPhone Bluetooth.
These programs are automatically selected in your
hearing systems when an audio or Bluetooth signal
is received from iCom. EasyAudio and EasyPhone
Bluetooth ensure that you have the optimum program
for audio and mobile phone use. An acoustic signal
in your Exélia hearing instrument confirms the switch
to both Easy programs.
Please refer to the iCom user guide to get more
information on the numerous applications iCom
provides.
FM communication is an option available for custom
hearing instruments that are equiped with a Telecoil
or with an iCom and a Phonak FM receiver.
When noise, distance or reverberation is a problem,
FM systems greatly improve communication. A wireless
FM communication system consists of a transmitter
and a receiver. The transmitter is placed near, or directly
connected to the sound source (e.g. TV or radio). It
transmits the signal via radio to the receiver attached
to an iCom or to a MyLink receiver.
For more information about the use of your FM
receivers or transmitters, please refer to the appropriate
user guide or ask your hearing care professional.
Multi-frequency FM receiver
As an alternative to iCom with an FM receiver, MyLink
is a small and appealing FM receiver that is compatible
with hearing systems
with a Telecoil.
MyLink picks up
the FM signal and
relays it to the
hearing instrument.
FM communication (optional)iCom (optional)
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Multi-frequency FM transmitter
Phonak offers a wide range of different
FM transmitters:
SmartLink – flexible multifunctional
transmitter with Bluetooth
ZoomLink – convenient transmitter
with three microphone settings
EasyLink – the easy-to-use transmitter
inspiro – the transmitter for a range
of educational applications
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Important points
1) Always use new GenX batteries with your Exélia
hearing systems. Exélia Petite instruments use
standard batteries. You can return empty batteries
to your hearing care professional.
2) When your hearing system is not in use, leave the
battery compartment open to allow any moisture
to evaporate.
3) If you will not be using your hearing systems for
a long period of time, store them in their protective
case. Remove the batteries and leave the battery
compartments open. Make sure your hearing systems
are completely dry before closing the case.
4) Protect your hearing systems from excessive moisture
and heat. Always remove your hearing systems
before showering, bathing or swimming. Do not leave
instruments near windows or in a car. Avoid strong
jolts and vibration.
5) Daily cleaning and the use of a drying system is
highly recommended. "C&C line" from Phonak is a
complete set of cleaning products. Your hearing care
professional will be glad to advise you. Never use
household cleaning products (washing powder, soap,
etc.) to clean your hearing systems.
MaintenanceFM communication (optional)
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SmartGuard (optional)
SmartGuard is a unique wax protection system
developed by Phonak. The unique membrane design
completely protects your hearing system from
wax and moisture.
Please ask your hearing care professional for
further information.
Maintenance
6) Hair spray, face creams and make-up can damage
hearing systems. Remove them before applying
cosmetics.
7) If you experience any soreness or inflammation
in your ear, contact your hearing care professional.
8) If your hearing system is performing weakly or fails
to operate, clean or replace the wax guard system.
If your hearing system fails to operate after you have
correctly cleaned or replaced your wax protection
system and inserted new batteries, contact your
hearing care professional for advice. Please remember
to bring your accessories (e.g. myPilot, iCom) together
with your hearing system(s) for service enquiries.
The symbol with the crossed out disposal bin
indicates that this hearing system shall not be
treated as household waste. Please hand over
your old or unused hearing system to the
applicable collection point for the recycling of
electrical and electronic equipment or bring
it to your hearing care professional for appropri
ate disposal.
By ensuring this product is disposed of correctly,
you will help prevent potential negative effects
on the environment and human health.
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Phonak offers you a comprehensive global warranty
which becomes effective on the date of purchase. Please
ask your hearing care professional about the details and
duration. This warranty covers any repairs due to defects
in material and/or workmanship. The warranty does not
cover damage from improper handling or care, exposure
to chemicals, immersion in water or undue stress.
Damage caused by third parties or non-authorized service
centers renders the Phonak warranty null and void. This
warranty does not include any services performed by
a hearing care professional in their office. This warranty
applies to the Phonak products listed below:
Serial number – right:
Serial number – left:
Date of purchase:
Hearing systems batteries are toxic when
swallowed! Keep them out of reach of children
and pets. If batteries are swallowed, please
seek the advice of a medical practitioner!
Use only hearing systems that have been specially
programmed for you by a hearing care professional.
Other instruments may be ineffective and may, in
certain cases, even damage your hearing.
X-ray radiation (e.g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing system. We recommend that you remove
them before undergoing X-ray procedures and keep
them outside the room.
Hearing systems in directional microphone
mode reduce mainly background sounds.
Warning signals coming from behind and vehicles’
horns approaching from behind are partially or
completely suppressed.
Service and WarrantyWarning
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Notice 3
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur
in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment
and receiver
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV
technician for help
Notices
Notice 1
This instrument is certified under:
FCC ID: KWC-WHSITE
IC: 2262A-WHS
This device complies with Part 15 of the FCC Rules
and with RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Changes or modifications made to this equipment
not expressly approved by Phonak may void the FCC
authorization to operate this equipment.
Notice 2
This Class B digital apparatus complies with Canadian
ICES-003.
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