Phonak Q90 User manual

User Guide
Phonak Virto Q
Q90, Q70, Q50, Q30

2
1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
Hazard warnings 6
Information on product safety 9
3. Hearing aid description 12
4. Step-by-step instructions for using
the hearing aid 15
Step 1. Getting to know your hearing aid 15
Step 2. Battery preparation 18
Step 3. Inserting the battery 18
Step 4. Turning on the hearing aid 19
Step 5. Inserting the hearing aid 20
Step 6. Adjusting the volume control
in the ear 22
Step 7. Selecting the hearing program
in the ear 24
Step 8. Adjusting nano 25
Contents

3
Step 9. Removing the hearing aid 29
Step 10. Turning off the hearing aid 31
Step 11. Changing the battery 32
5. Care and maintenance 33
6. Troubleshooting 36
7. Wireless accessories description 38
8. Service and warranty 42
9. Compliance information 44
10. Information and explanation of symbols 47

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This user guide is valid for:
Wireless models
Phonak Virto Q90-312
Phonak Virto Q90-13
Phonak Virto Q70-312
Phonak Virto Q70-13
Phonak Virto Q50-312
Phonak Virto Q50-13
Phonak Virto Q30-312
Phonak Virto Q30-13
Non wireless models
Phonak Virto Q90-nano NW O
Phonak Virto Q90-10 NW O
Phonak Virto Q90-312 NW
Phonak Virto Q70-nano NW O
Phonak Virto Q70-10 NW O
Phonak Virto Q70-312 NW
Phonak Virto Q50-nano NW O
Phonak Virto Q50-10 NW O
Phonak Virto Q50-312 NW
Phonak Virto Q30-10 NW O
Phonak Virto Q30-312 NW

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Your new hearing aid is a premium Swiss quality
product. It was developed by Phonak, one of the world‘s
leading companies in hearing technology. Your hearing
aid offers the most modern digital hearing technology
currently available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able enjoy
your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak – life is on www.phonak.com
1. Welcome

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Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.
2. Important safety information

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!Do not use the hearing aids in explosive areas
(mines or industrial areas with danger of explosions).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children, mentally challenged
people and pets. If batteries are swallowed, consult
your physician immediately!
!If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.
!Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.
!The hearing aid contains small parts that can cause
choking, if swallowed by children. Keep out of reach
of children, mentally challenged people and pets.
If swallowed, consult a physician or hospital
immediately.

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2. Important safety information
!External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
!The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
■Keep the wireless hearing aid at least 15 cm
(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of the
active implant. Please, note that interference can
also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
■Keep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least 15 cm (6 inches) away from
the active implant.
■You are not permitted to use wireless accessories
for your hearing aids. Ask your hearing care
professional for details.

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2.2 Information on product safety
INever immerse your hearing aid in water! Protect
it from excessive moisture. Always remove your
hearing aid before showering, bathing, or swimming,
as the hearing aid contains sensitive electronic parts.
IProtect your hearing aid from heat (never leave it
near a window or in the car). Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture
can evaporate. Make sure that you always completely
dry your hearing aid after use. Store the hearing aid
in a safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.

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2. Important safety information
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid skin irritations. You can return used
batteries to your hearing care professional.
IRemove the battery if you are not using your hearing
aid for a long period of time.
ISpecial medical or dental examination including
radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:
SMedical or dental examination with X-ray (also CT
scan)
SMedical examinations with MRI/NMRI scans,
generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.

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IDo not use your hearing aid in areas where electronic
equipment is prohibited.

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3. Hearing aid description
The following user instructions describe different hearing
aid models. Use the labeled drawings to identify the
hearing aid that you use.
Please note: specific functions described on the
following pages may not be included in your model
because some features are optional or model specific.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
Q-nano 10A (yellow) PR70 7005ZD
Q-10 10A (yellow) PR70 7005ZD
Q-312 312 (brown) PR41 7002ZD
Q-13 13 (orange) PR48 7000ZD

a
b
c
d e
f
h
g
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nano and 10 models
a Custom made shell
b Receiver (sound outlet) and wax protection system
c Battery compartment with ON/OFF switch
d Program button (optional)*
e Protected microphone inlet
f Removal handle
g Right or left indicator (right=red, left=blue)
h Vent
* A volume control is also optional; shown on page 14.

a
b
c
e
d
h
g
a
bc
e
d
g
h
f f
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3. Hearing aid description
312 and 13 models
a Custom made shell
b Receiver (sound outlet) and wax protection system
c Battery compartment with ON/OFF switch
d Protected microphone inlets
e Program button (optional)
f Right or left indicator (right=red, left=blue)
g Volume control (optional)
h Vent

a
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4. Step-by-step instructions for using
the hearing aid
The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the hearing
aid controls, if so equipped. This will make it easier for
you to feel for and operate the controls later on when
wearing the hearing aid.

Fig. 1a
Louder
Left ear
Softer
Louder
Right ear
Softer
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Turn the volume control to change the volume (Fig. 1a).
The direction you have to turn the volume control when
wearing the hearing aid in the ear is shown in step 6 in
this section.
4. Using the hearing aid

Fig. 1b
Decrease volume
Left hearing aid
Increase volume
Right hearing aid
Fig. 1c
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Your hearing care professional can configure the push
button as either a volume control or a program selector.
In order to change a hearing program or the volume,
press the push button (Fig. 1b).
To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid* (Fig. 1c).
* Only available for a pair of wireless products

Fig. 3a Fig. 3b
Fig. 2
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4. Using the hearing aid
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
Step 3. Inserting the battery
Take the hearing aid in your hand (Fig. 3a) and open
the battery door. Insert the battery so that you see the
+symbol on the battery (Fig. 3b).

Fig. 4
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Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4).
IOpen and close the battery compartment gently
and carefully.
IIf you feel resistance when closing the battery
compartment, check to make sure the battery
is correctly inserted and in the correct direction.
If the battery is inserted the wrong way, the
hearing aid will not work and the battery
compartment can be damaged.
The hearing aid is now switched on. It can take up to
15seconds before it starts. (When you wear the hearing
aid, you will hear an acoustic signal).

Fig. 5a
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4. Using the hearing aid
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid.
IEach hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
Step 5.1 Identifying the hearing aids for the right and
left ear
The color mark is located on the shell (the text is printed
in red or blue, or the shell is colored red or blue):
right = red
left = blue