Phonak Naida Link CROS User manual

User Guide
Phonak Naída Link CROS

Wireless models
Phonak Naída Link CROS
CE mark applied
2017
This user guide is valid for:
This user guide only applies to the CROS device.
Please see the AB Naída CI sound processor user
guide for instructions related to the AB Naída CI
sound processor.

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Your CROS device
Model
Naída Link CROS
Earpiece
cDome
cCROS Tip
Battery type
13

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Your CROS device has been developed by Phonak – the world
leader in hearing solutions based in Zurich, Switzerland.
This premium product is the result of decades of research
and expertise and is designed to keep you connected to
the beauty of sound! We thank you for making such a
great choice and wish you many years of
listening pleasure.
Please read the User Guide carefully to make sure that
you understand and get the best out of your CROS device.
For more information about features and benets, simply
contact your hearing care professional.
Phonak - life is on
www.phonak.com

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Contents
Your CROS device
1. Quick guide
2. Parts of the CROS device
Using the CROS device
3. Left & right CROS device markings
4. On/O
5. Batteries
6. Putting on the CROS device
7. Removing the CROS device
8. Push button
Further Information
9. Care and maintenance
10. Service and warranty
11. Compliance information
12. Information and description of symbols
13. Troubleshooting
14. Important safety information
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8
10
11
12
14
15
16
17
20
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26
30
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1. Quick guide
Left & right markings
Changing batteries
1 2 3
Blue marking for left device.
Red marking for right device.
Remove the
sticker from the
new battery and
wait two minutes.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.

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On/O
Push button
The push button on your device
functions as a mute button to mute
the sound delivered from the CROS
device.
OOn

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2. Parts of the CROS device
Phonak Naída Link CROS is a dedicated product for
unilaterally implanted Naída CI recipients with an
unaidable hearing loss on the contralateral ear. The Naída
Link CROS is worn on the unaidable ear in combination
with the AB Naída CI sound processor on the other ear.
Naída Link CROS transfers the microphone input signal to
the AB Naída CI sound processor. The sound processor
receives the signal and makes sounds from the other side
audible. Naída Link CROS has no acoustical output.
Phonak Naída Link CROS device + AB Naída CI sound
processor = Naída Link CROS solution
Phonak Naída Link CROS only works in connection
with a compatible AB Naída CI sound processor.

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Possible earpieces for the Naída Link CROS device
CROS Tip
Push
button
Naída Link CROS
Tube
Removal handle
Battery
door
Dome CROS Tip

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3. Left & right CROS device markings
There is a red or blue marking to tell you if it is a left or a
right device.
Blue marking for left device.
Red marking for right device.

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4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
CROS device is on
Open battery door =
CROS device is o

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5. Batteries
1 2 3
Remove the
sticker from the
new battery and
wait two minutes.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing the “+” label inside the battery
compartment. If the battery is not inserted
correctly, the CROS device will not work and the
battery door can be damaged.

13
Model
Naída Link CROS
Zinc air
battery
size
13
Color
marking on
package
orange
IEC
code
PR48
ANSI
code
7000ZD
Replacement battery
This CROS device requires zinc-air batteries.
Please ensure you use the correct type of battery in
your CROS device (zinc-air). Please also read chapter
14.2 for further information on product safety.

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6. Putting on the CROS device
1
2
3
Place the CROS device behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into the
bowl of your ear to secure your
CROS device.

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7. Removing the CROS device
1
Pull on the bend of the tube
and remove the CROS device
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the device from the ear.
In the unlikely case that the earpiece does get stuck
in your ear canal, it is strongly recommended to see
a medical specialist for safe removal.

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8. Push button
The push button on your
CROS device functions as
a mute button to mute
the sound delivered from
the CROS device.

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9. Care and maintenance
Diligent and routine care of your CROS device contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 14.2.
General information
Before using hair spray or applying cosmetics, you should
remove your CROS device from your ear, because these
products may damage it.
When you are not using your CROS device, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your CROS
device after use. Store it in a safe, dry and clean place.
Your CROS device is resistant to water, sweat and dust
under the following conditions:

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• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the device is
cleaned and dried.
• The CROS device is used and maintained as described in
this user guide.
Use of your CROS device around water can restrict
air ow to the batteries causing it to stop working.
Should your CROS device stop working after
coming into contact with water, refer to the
troubleshooting steps in chapter 13.

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Daily
Inspect the earpiece for earwax and moisture deposits.
Clean the surfaces with a lint-free cloth or use the small
brush provided in the hard case. Never use cleaning
agents such as household detergents, soap, etc. for
cleaning your CROS device. It is not recommended to
rinse with water. If you need to clean your CROS device
intensively, ask your hearing care professional for advice
and information on drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
Monthly
Inspect your tube for color changes, hardening, or
cracks. In the case of such changes, the tube has to be
replaced. Please see your hearing care professional.

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10. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your CROS device, about the terms of the
local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid from the date of purchase. This
limited warranty covers manufacturing and material
defects in the CROS device itself, but not accessories
such as batteries, tubes, earmolds, external receivers.
The warranty only comes into force if a proof of
purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.