Phonak Naida Link M User manual

Phonak NaídaTM Link M
User Guide
Phonak Naída Link M

3
Your hearing aid details
Model
Phonak Naída Link M
CE mark applied
2019
This user guide is valid for:
Model
Naída Link M
Earpiece
c
Earmold
c
Universal eartip
c
Dome
c
SlimTip
Battery size
13
Your hearing aid operates between 2.4 GHz–2.48 GHz
frequency range. When ying please check if ight
operator requires devices to be switched intoight
mode, see chapter 13.

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Your hearing aid has been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
This premium product is the result of decades of
research and expertise and is designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many
years of listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aid.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak-us.com

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Contents
Using the hearing aid
Your hearing aid Further Information
1. Quick guide 8
2. Parts of the hearing aid 10
3. Left & right hearing aid markings 12
4. On/O 13
5. Batteries 14
6. Putting on the hearing aid 16
7. Removing the hearing aid 18
8. Multi-function button with indicator light 20
9. Binaural compatibility 22
10. Connectivity overview 23
11. Initial pairing 24
12. Phone calls 27
13. Flight mode 32
14. Join our hearing loss community! 34
15. Operating, transport and storage conditions 35
16. Care and maintenance 36
17. Exchanging the earpiece 39
18. Service and warranty 42
19. Compliance information 44
20. Information and description of symbols 50
21. Troubleshooting 54
22. Important safety information 56
23. For the US market only, complies 66
with the FDA regulations

8
On/O
Multi-function button with
indicator light
The button has several functions. It
functions as a volume control and/or a
program change depending on the hearing
aid programming. This is indicated in your
individual instructions. If paired with a
Bluetooth® enabled phone, a short press
will accept and a long press will reject an
incoming call.
Flight mode
To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode, simply
open and close the battery door again.
OOn
9
1. Quick guide
Left & right hearing aid markings
Changing batteries
Blue marking for left hearing aid.
Red marking for right hearing aid.
1.
Remove the
sticker from the
new battery and
wait two minutes.
2.
Open the
battery door.
3.
Place battery in
the battery door
with the “+”
symbol facing
upwards.

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Naída Link M
Multi-function
button with
indicator light
Hook / sound output
Earmold (detachable)
Battery door
2. Parts of the hearing aid
The following pictures show the possible earpieces and
hearing aid model described in this user guide.
Possible earpieces
Universal
eartip
Earmold SlimTipDome

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4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearing aid is on
2.
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left or a
right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.

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Replacement battery
This hearing aid requires a size 13 zinc-air battery.
Model
Phonak Naída Link M
Zinc-air
battery
size
13
Color
marking on
package
orange
IEC
code
PR48
ANSI
code
7000ZD
Please ensure you use the correct type of battery in
your hearing aid (zinc-air). Please also read chapter
22.2 for further information on product safety.
Low power: You will hear two beeps when the battery is
low. You will have approximately 30 minutes to change
the battery (this can vary, depending on the hearing aid
settings and battery). We recommend that you always
have a new battery on hand.
5. Batteries
2.
Open the
battery door.
3.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
1.
Remove the
sticker from
the new battery
and wait two
minutes.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted correctly,
the hearing aid will not work and the battery door can
be damaged.

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6.2 Putting on the hearing aid with dome,
SlimTip or universal eartip
1.
Place the hearing aid behind
yourear.
2.
Insert the earpiece into your
earcanal.
3.
If there is an anchor attached to
theearpiece, tuck it into the bowl of
your ear to secure your hearing aid.
6. Putting on the hearing aid
1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
6.1 Putting on the hearing aid with earmold
2.
Place the hearing aid behind
your ear.
3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.

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7.2 Removing the hearing aid with dome,
SlimTip or universal eartip
1.
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
7.1 Removing the hearing aid with earmold
7. Removing the hearing aid
1.
Lift the hearing aid above the
upper part of your ear.
2.
Grasp the earmold with your
ngers and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.

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8. Multi-function button with
indicator light
It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions." Please ask
your hearing care professional
for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 12.
Your hearing care professional can activate/deactivate the
indicator light in dierent ways.
Status hearing aid Indicator light pattern (green)
c Hearing aid is powered on Repeating single
blink
c Hearing aid is powered on
and Roger is accessible
Repeating
double blink
c Low battery * Continuous blink
c Volume level change (either
initiated by a remote control
or by the multi-function
button)
Single blink
per volume change
c Program change
(either initiated by a remote
control or by the multi-
function button)
Single blink per
program change
The complete list of hearing aid indicator light patterns
are shown below. Please ask your hearing care
professional to mark what has been activated accordingly.
If paired with an Advanced Bionics compatible sound
processor, the indicator light is activated in the same way
as the sound processor indicator light.
* Low battery alert is initiated approx. 30 minutes before the battery needs to be changed.
It is recommended that you always have a new battery available.

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10. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aid as well.
Bluetooth enabled device,
e.g. cell phone
TV Connector connected to TV*
Roger**
9. Binaural compatibility
Your Naída Link M hearing aid can be used
• as a single hearing aid,
• as a pair with one Naída Link M hearing aid on each ear
• as a bimodal hearing solution with an Advanced Bionics
compatible sound processor on the contralateral ear.
In the bimodal hearing solution, your hearing aid and
sound processor work together in a coordinated dynamic
way. For example, when the listening environment
changes, the switch to a dierent hearing program applies
automatically to both the hearing aid and the sound
processor. Furthermore, the connectivity options available
for your hearing aid are functioning seamlessly with the
sound processor.
You can nd more information on the shared connectivity
in chapter 10.

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3.
Select the Phonak device in the list of Bluetooth enabled
devices. This will pair both hearing devices simultaneously.
A beep conrms successful pairing.
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of the
most popular phone manufacturers, go to:
https://marvel-support.phonak.com
11.1 Initial pairing to Bluetooth® enabled device
It is only necessary to perform the pairing procedure
once with each device featuring Bluetooth wireless
technology. After the initial pairing, your hearing aid
will connect automatically to the device. This initial
pairing process can take up to 2 minutes.
1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
11. Initial pairing
2.
Switch on your two hearing
aids or your hearing aid and
sound processor. You now have
3 minutes to pair your hearing
aid with your device.

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12. Phone calls
Your hearing aid connects directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids or your hearing aid and sound processor.
Your hearing aid or sound processor picks up and
transmits your voice through its own microphone.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
11.2 Connecting to the device
After your hearing aid has been paired to your Bluetooth
device, it will automatically connect again when
switched on.
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be paired to up to two devices.
Your hearing aid can be connected to one device
at a time.

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12.2 Accepting a call
When receiving a call, a calling notication will be
heard in your two hearing aids or in your hearing aid and
sound processor.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.
short press
< 2 sec
12.1 Making a call
Enter the phone number and press the dial button.
You will hear the ring tone through your two hearing aids
or your hearing aid and sound processor. Your hearing
aids or your hearing aid and sound processor will pick up
and transmit your voice to the phone.

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12.4 Rejecting a call
An incoming call can be rejected by a long press on
the upper or lower part of the multi-function button
onthe hearing aid (more than 2 seconds) or directly
on your phone.
long press
> 2 sec
12.3 Ending a call
A call can be ended by a long press on the upper or
lower part of the multi-function button on the hearing
aid (more than 2 seconds) or directly on your phone.
long press
> 2 sec

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13.2 Exit ight mode
To enable the wireless function and exit ight mode in
each hearing aid:
1.
Open battery door.
2.
Close the battery door again.
13. Flight mode
Your hearing aid operates between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
13.1 Enter ight mode
To disable the wireless function and
enter ight mode in each hearing aid:
1.
Open battery door.
2.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.
In ight mode, your hearing aid cannot connect directly
to your phone.

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15. Operating, transport and storage
conditions
The product is designed to function without problems or
restrictions if used as intended, unless otherwise noted in
this user guide.
Please ensure to use, transport and store the hearing aid
according to the following conditions:
Use Transport Storage
Temperature +5° to +40°C
(41° to 104°F)
-20° to +60°C
(-4° to 140°F)
-20° to +60°C
(-4° to 140°F)
Humidity 30% to 85% (non
condensating)
0% to 90% (non
condensating)
0% to 70% (non
condensating)
Atmospheric
pressure 500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa
This hearing aid is classied IP68 (depth of 1 meter
for 60minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
exposing the hearing aid to rain shower or sweat.
However, this hearing aid is not intended to be used in
water activities that includes chlorinated water, soap, salt
water or other liquids with a chemical content.
14. Join our hearing loss
community!
On HearingLikeMe.com you will nd:
• Living with Hearing Loss
A set of interesting articles on how to live with
hearing loss.
• Forum
A forum to meet and engage with a growing number of
people who face the same challenges.
• Blog
A blog to keep up-to-date with the latest news on
anything hearing.

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Your hearing aid is resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Use of your hearing aid around water can restrict air
ow to the batteries causing it to stop working. Should
your hearing aid stop working after coming into
contact with water, refer to the troubleshooting steps
in chapter 21.
16. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
service period of ve years after phase out of the
respective hearing aid.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 22.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.

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17. Exchanging the earpiece
If your hearing aid is tted with a SlimTube, you may need
to exchange or clean the earpiece.
Please check the earpiece regularly and exchange or clean
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. If a dome is used, it should be
exchanged every 3 months.
Daily
Inspect the earpiece and tube for earwax and moisture
deposit. Clean the surfaces with a lint-free cloth. Never
use cleaning agents such as household detergents, soap,
etc. for cleaning your hearing aid. It is not recommended
to rinse these parts with water, as this could cause
moisture to be trapped in the tube. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aid. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.