Phonak Sky L-UP User manual

Phonak Sky™ L-UP
User Guide
Phonak Sky L-UP
Phonak Sky L-UP Trial

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Wireless hearing aids
Phonak Sky L90-UP
Phonak Sky L70-UP
Phonak Sky L50-UP
Phonak Sky L30-UP
Phonak Sky L-UP Trial
This user guide is valid for:

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Your hearing aid details
Hearing aid models
cSky L-UP (L90/L70/L50/L30)
cSky L-UP Trial
Earpieces
c
Classic earmold
cUniversal eartip
Battery size
675
675
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.

Your hearing aids have been developed by Phonak – a
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed with your
well-being in mind. We thank you for making such a great
choice and wish you many years of listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your device. Training
is not required for handling of this device. A hearing care
professional will help set up this device according to your
individual preferences during the tting consultation.
For more information regarding features, benets, set up,
use, maintenance or repairs of your hearing aid and
accessories, please contact your hearing care professional
or the manufacturer representative. Additional
information can be found in the datasheet of your
product.
Phonak - life is on
www.phonak.com

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Contents
1. Quick guide 8
2. Parts of the hearing aid 10
Your hearing aid
Instructions for using the hearing aid
3. Left and right hearing aid markings 11
4. On/O 12
5. Batteries 13
6. Putting on the hearing aid 17
7. Removing the hearing aid 18
8. Multi-function button with indicator light 19
9. Connectivity overview 21
10. Initial pairing 22
11. Phone calls 25
12. Flight mode 30

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Further information
13. myPhonak Junior app overview 32
14. Roger™ overview 33
15. Listening in public places 34
16. Environmental conditions 35
17. Care and maintenance 37
18. Exchanging the earpiece 40
19. Service and warranty 41
20. Compliance information 43
21. Information and description ofsymbols 48
22. Troubleshooting 54
23. Important safety information 56
24. For the US market only, complies with
theFDAregulations 72

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1. Quick guide
Left and right hearing aid markings
Changing batteries
1.
Remove the
sticker from the
new battery and
wait 2 minutes.
2.
Open the
battery door.
For tamper-proof
battery doors refer
to chapter 5.2
3.
Place battery in
the battery door
with the at side
facing upwards.
Blue marking for
left hearing aid.
Red marking for
right hearing aid.

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On/O
Multi-function button with indicator
light
The button has several functions. It
functions as a volume control and/or a
program change depending on the hearing
aid programming. This is indicated in your
individual “Hearing aid instructions”. If
paired with a Bluetooth® enabled phone, a
short press will accept and a long press will
reject an incoming call. For indicator light
refer to Chapter 8.
Flight mode
To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode, simply
open and close the battery door again.
O
On
For tamper-proof battery doors refer to chapter 5.2

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2. Parts of the hearing aid
The following pictures show the hearing aid model and
compatible earpieces described in this user guide.
You can identify your personal model by:
• Checking “Your hearing aid details” on page 3
• Comparing your earpiece and your hearing aid with the
following models
Compatible earpieces
Universal
eartip
Classic
earmold
Sky L-UP / Sky L-UP Trial
Multi-function
button with
indicator light
Hook / sound outlet
Classic earmold
(detachable) Battery door
Also available with tamper-proof solutions for children younger than 36 months
(refer to chapter 5.2)

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3. Left and right hearing aid markings
There is a blue or red marking on the hearing aid to
indicate if it is a left or right hearing aid.
Blue marking for
left hearing aid.
Red marking for
right hearing aid.

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4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearing aid is on
2.
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.

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5. Batteries
2.
Open the
battery door.
3.
Place battery in
the battery door
with the at side
facing upwards.
1.
Remove the
sticker from
the new battery
and wait 2
minutes.
If it is dicult to close the battery door check that the
battery is inserted correctly and that the at side is
facing upwards. If the battery is not inserted correctly,
the hearing aid will not work and the battery door can
be damaged. The at side is marked with a “+” symbol
either on the sticker or on the battery.
If the tamper-proof door is mounted for children
younger than 36 months continue to read the
important information below and refer to specic
instructions in chapter 5.2 for inserting the battery.
5.1 Insert battery with a standard battery door

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Replacement battery
This hearing aid requires a size 675 zinc-air battery.
Model
Phonak Sky
L-UP / L-UP Trial
Zinc-air
battery
size
675
Color
marking on
package
blue
IEC
code
PR44
ANSI
code
7003ZD
Please ensure that you use the correct type of battery
in your hearing aid (zinc-air). Please also refer to
chapter 23.2 for further information on product
safety.
Low power: you will hear two beeps and you will see a
continuous green blinking light (if activated) when the
battery is low. You will have approximately 60 minutes
to change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.

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2.
Use the tool as a lever
to open the battery door
with force in the
direction of the green
arrow.
1.
Place the tip of the tool in
the small hole at the
bottom of the hearing aid.
5.2 Insert battery with a tamper-proof battery door
This hearing aid can be tted with a tamper-proof battery
door if needed for safety reasons (for children younger
than 36 months).
Opening the battery door

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2.
Place the battery in the
battery door with the at
side facing upwards.
1.
Remove the sticker from
the new battery and wait
for 2 minutes.
Inserting the battery
Closing the battery door
The battery is only secured
when the battery door is
closed correctly. Always
check after closing, that the
battery door cannot be
opened by hand.

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6. Putting on the hearing aid
1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
6.1 Putting on the hearing aid with classic earmold
2.
Place the hearing aid behind
your ear.
3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.

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7.1 Removing the hearing aid with
classic earmold
7. Removing the hearing aid
1.
Lift the hearing aid above the
upper part of your ear.
2.
Grab the earmold with your ngers
and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.

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8. Multi-function button with
indicator light
It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask your
hearing care professional for
a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or the lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.
Indicator light
The indicator light informs parents and caregivers of
young children of the hearing aid status. The indicator
light is integrated in the multi-function button and shows
the status of the hearing aid as long as it is powered on.

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Your hearing care professional can activate/deactivate the
indicator light in dierent ways.
The complete list of the hearing aid status alerts is shown
below. Please ask your hearing care professional to mark
what has been activated accordingly.
Status hearing aid Indicator light pattern
cHearing aid is powered on Repeating single
blink
cHearing aid is powered on
and Roger™ is accessible
Repeating double
blink
cLow battery * Continuous blink
cVolume level change (either
initiated by a remote control,
myPhonak Junior or by the
multi-function button)
Single blink per
volume change
cProgram change (either
initiated by a remote control,
myPhonak Junior or by the
multi-function button)
Single blink per
program change
* Low battery alert is initiated approx. 60 minutes before the battery
needs to be charged. It is recommended that you always have a new
battery on hand.