Plantronics CS500 Series User manual

CS510A™/CS520A™
Wireless headset system
User guide

2
ContentsContents
Welcome 3
What’s in the box 4
Base and headset basics 5
Accessories 6
Headset set-up 7
Connect your desk phone 8
Connect the power 8
Charge the headset 8
Connect and configure your desk phone 9
Desk phone (standard) 9
Check configuration and make a test call 10
Desk phone plus HL10 lifter (sold separately) 11
Desk phone plus EHS cable 13
Position your base 14
Your headset 15
Headset controls 15
Talk time 15
Battery 16
Muting your headset during a call 16
Adjusting your headset volume 16
Out of range warning tones 16
Your base 17
Base phone button and switches 17
Subscription button 17
Wideband/narrowband switch 18
Auto answer switch 18
Daily use 19
Place an outgoing call 19
Answer an incoming call 19
Conference up to three additional headsets 19
Troubleshooting 20
Headset 20
Desk phone 20

33
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your CS510A/CS520A wireless headset system.
Please refer to the separate safety instructions for important product safety information prior
to installation or use of the product.

44
What’s in the box
Telephone interface cable
Power supply
Base Headset
Model WH350A (binaural) shown -
Model WH300A (monaural) available

55
Base and headset basics
1 Call/mute LED
2 Power on/subscription LED
3 Charging LED
4 Subscription button
5 Narrowband/wideband switch
6 Power jack
7 Handset lifter/EHS cable jack
8 Telephone interface cable jack
9 Auto answer switch
10 Listening volume dial*
11 Speaking volume dial*
12 Configuration switch*
* For installation set-up 1211
6
58 9
10
4
BACK
FRONT
Headset overview
2
1
7
6
3
4
5
1 Headband
2 Volume down button
3 Headset LED
4 Volume up button
5Call button
6 Mute button
7Microphone
1
2
37
BOTTOM
Base overview

66
Accessories
1 Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook.
Enables remote call answer/end with your headset.
2HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call
answer/end with your headset
2
1

77
Headset set-up
Your headset comes fully assembled. You can adjust the headband for a bet-
ter fit and the mouthpiece for optimal performance.
Adjust the headband
1 To adjust the headband, lengthen or shorten the band until it fits comfortably. The click-stop
feature keeps the headband securely adjusted.
2 Position the headset so that the foam ear cushion(s) sit comfortably over the centre of your
ear(s). For the C510 headset, position the stabiliser T-bar above your ear.
3 For a tighter fit, gently pull the opposite end of the headset inwards as shown.
Adjust the mouthpiece
1 Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the
boom near the microphone or earpiece.
2 Position the click-stop turret and boom so that the microphone is two finger widths from the
corner of your mouth.
2"
50.8
mm
front back
2"
50.8
mm
front back

8
This section describes how to connect the base to your desk phone.
Connect the power
Plug one end of the power supply into the power jack on the back of the base and the other end
into a working power outlet. The power on LED will be solid white.
Charge the headset
Place the headset in the charging cradle. The charging LED on the base will flash green when
charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
=
20
NOTE The product has a replaceable battery. Contact Plantronics for replacement information.
Connect your desk phone

9
Connect and configure your desk phone
There are three set-up options for connecting the CS510A/CS520A to your desk phone. Select
one of the following and continue.
• Desk phone (standard)
• Desk phone + HL10 lifter (sold separately)
• Desk phone + EHS cable (sold separately)
NOTE If you will be using a standard desk phone set-up or a desk phone with an HL10 lifter, continue
below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable
section in this guide. For further installation information, refer to the EHS Getting Started guide that
came with your EHS cable or at plantronics.com/accessories.
Desk phone (standard)
1 Connect one end of the telephone interface cable to the back of the base.
2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone
interface cable junction box.
3 Connect the remaining end of the telephone interface cable into the open handset port on the
desk phone.
NOTE Your desk phone handset will continue to work; it’s just hooked up differently.
USE
NOTE If your phone has a built-in headset port, you should only use the headset port if you will not
be using the HL10 lifter. In this configuration, you must press both the headset button on your phone
and the call control button on the headset to answer or end calls.

10101010
Check configuration and make a test call
1 If your desk phone has a volume control, set it to mid-range.
2 Look at the bottom panel of your base and make sure the default settings are correct. Set your
desk phone’s volume as well.
listening volume dial ( ) = 3 and speaking volume dial ( ) = 3
configuration switch = A
desk phone volume = mid-range
3 Remove the handset from the desk phone cradle.
4 While wearing your headset, press the call button on the headset.
5 If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.
NOTE For most phones, these factory default settings will sound the best.
6 Dial a test call from the desk phone. If needed, fine-tune the volume with the headset volume
controls. You can also adjust the desk phone speaking and listening volumes on the bottom of
the base.