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7. CLICK “ME” ON THE HOME SCREEEN OF TUYA APP FOR MORE SERVICES
1. Home Management
2. Message Center
3. FAQ & Feedback
4. More Services
- Free Services: IFTTT , Google Assistant, Alexa, etc;
- Value-added Services : you can check the purchasing record of purchased value-added services: Cloud
Storage for Cameras, AI Filtered Notications etc;
5. Settings and informations for your Tuya app account: Sound, Notications, Network, Cache
8. FREQUENTLY ASKED QUESTIONS
Q:Fail to add device during net-pairing?
A:Please make sure the mobile phone and device are connected to 2.4GHz router. Make sure the correct
Wi-Fi password is entered.
Q:Still fail to add device after re-scanning?
A:If fail to add device, it is recommended to restart the device or power off the device, and try again.
Q: The device cannot preview?
A:Check for weak Wi-Fi signal. You can place the camera closer to the router. If it still doesn’t work, reset the
device, and add it again.
Q:Why the device is still on the list after resetting the device?
A:The device resetting only resets the camera’s network conguration and cannot change the conguration
on the App. You must log in the App to delete the camera from the list.
Q:How to connect the camera to another router?
A:First log in the App to delete and reset the device, and congure the device again through the App.
Q:Why the device cannot identify SD card?
A:It is recommended to insert and remove the SD card after power off the device. Check if the SD card is
under normal service conditions and the format is FAT32. The App shall suggest “”could not nd SD card””
under unstable network of the mobile phone or the device.
Q:The device is online and has an alarm event, but the mobile phone cannot receive the information?
A:First conrm that App allows notication in the settings of your mobile phone.
Under normal circumstances, when an anomaly is detected, a message will appear in the notication bar of
your mobile phone. Your should set a notication sound or vibration in your mobile phone.
