Poly Voyager 4245 Office User manual

Voyager 4245 Office
for computer and desk phone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Overview 3
Headset overview 3
Base overview 4
Accessories 4
Hook up system 5
Desk phone setup details 5
Position Your Base 7
Pair 8
Pair again to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Customize Your Headset 9
Charge your headset and spare battery 13
Talk time 13
Headset battery status 13
Load software 14
The Basics 15
Power on or off 15
Adjust volume 15
Make, answer, end calls 15
More Features 17
Voice assistant (smartphone feature) 17
Enable and use Amazon Alexa (smartphone feature) 17
Enable Tile 17
Change your default line 17
Online indicator 17
Troubleshooting 18
Headset 18
Desk phone 19
Softphone 19
Support 21
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:02
:04
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:06
Alexa*
Siri/Google Now
Volume
LEDs
Call
Power
Siri®, Google
Now
Smartphone feature: Default voice assistant only active when your headset is out of
base range and paired to mobile
Bluetooth®pairing
Alexa Smartphone feature: Voice assistant (requires app)
Mute/unmute
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Overview
Headset overview
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1 2 3 4 5 6 7 8 9
12
10
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1Computer button 7Handset lifter jack
2Bluetooth LED 8Telephone interface cable jack
3Desk phone button 9Headset Bluetooth pairing button
4Charging LED 10 Desk phone listening volume
5USB port 11 Desk phone speaking volume
6Power jack 12 Desk phone configuration switch
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.
Base overview
Accessories
4

Using the diagram, connect your headset system.
plantronics.com/software
Plantronics Hub for Windows/Mac
OR
NO HEADSET PORT
HEADSET PORT
NOTE Base configuration settings
Desk phone Setting (on bottom of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
ADesk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone
IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use
default configuration A.
Hook up system
Desk phone setup details
5

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press
both the headset button on your desk phone and the call control button on the headset to
answer or end calls.
BDesk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone
IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use
default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does
not have a dedicated headset port. In this configuration, manually remove the handset on your
desk phone and press the call control button on the headset to answer or end calls.
CDesk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration Aon the bottom of the base, which works for most phones
including Cisco phones.
DDesk phone + HL10 lifter (sold separately)
6

USE
IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use
default configuration A.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
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Your headset comes pre-paired to the base. To pair again:
1With your headset powered off, press the Call button until you hear "pairing."
2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back
of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.
Pairing is successful when you hear "pairing successful" and "base connected" and the display
panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
1To put your headset in pair mode, first power off your headset by pressing the Call button until you
hear "power off."
2Press the Call button until you hear "pairing" and the headset LEDs flash red and blue.
3Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
4Select “Poly V4240 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
With your headset powered off, press the Call button until you hear "pairing."
Pair
Pair again to base
Pair to mobile device
Pair mode
8

After you install the headset battery, choose one of the three headset
wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit
to assemble it and optimize the position of the microphone.
Install the Headset Battery
Position the battery as shown on the headset and slide into position until the battery snaps into
place.
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
Use the Fit Kit to Assemble Your Headset
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head or
behind-the-head.
Right Over-the-Ear Assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it
onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
Fit and charge
Customize Your Headset
9

3To correctly position your headset, see Position Your Headset.
Left Over-the-Ear Assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it
onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Position your headset
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the
position of the headset.
1Slide the headset over and behind your ear and fit the eartip into your ear.
2Holding the base of the headset, push it in and back towards your ear to allow the pivoting
earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
Over-the-head assembly
1Hold the headband so it is aligned to receive the headset as shown and insert the headset into the
headband.
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2Rotate the headset up. The headband can be worn on the right or left side.
3To optimize the position of the headset, push the headset in so the microphone is close to your
mouth.
Behind-the-Head Assembly
1Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up
90°. If you want to wear it on the left, switch the stem to the left side of the headband.
2Choose the size and style of the eartip that fits most comfortably. Align the eartip with the notch
facing the microphone as shown. Press on to attach.
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NOTE Ensure the large end of the eartip points to the microphone.
3To position your headset correctly, first slide the stem of the headband so the headset fits
comfortably.
4With a finger on the headset indicator light, push in until the microphone rests as close to your
cheek as possible without touching.
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Charge your headset
Place the headset in the charge cradle. The headset charging LED flashes when charging the
headset and turns off when the headset is fully charged. Charge for at least 20 minutes prior to
the first use. A full charge takes 3 hours.
Charge Spare Battery
Charge spare battery by connecting charger to a USB power source. LED flashes while charging.
You can replace headset battery even during active calls.
Replace battery during a call
You can replace your headset battery even during active calls.
1While on a call, remove your headset battery. Your headset mutes.
2Replace with a charged spare battery.
3You hear "base connected" and "mute off" when the battery is replaced and you are reconnected to
your call.
With a full charge, the headset provides up to 5 hours of continual talk time. Changing batteries
provides unlimited talk time.
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• Hover over the Plantronics Hub system tray icon
• View in Plantronics Hub app
Charge your headset and
spare battery
Talk time
Headset battery status
13

Plantronics Hub is an invaluable headset tool.
NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Find MyHeadset X
Use Amazon Alexa (requires app) X
Enable Tile (requires app) X
Load software
14

:02
:04
:02
:06
Alexa*
Siri/Google Now
Press the Call button until you hear “power on" or "power off."
•Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+) and
down (-) controls.
•Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust
the speaking volume on the bottom of the base. If your caller's voice is too loud/quiet on a desk
phone call, adjust the listening volume.
•Base ringtone volume Adjust the base ringtone volume setting in Plantronics Hub. This ringtone
alerts you if you are not wearing your headset and a call comes in.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
On the front of the base there are 2 Audio buttons: computer and desk phone. These
buttons allow you to switch to a different phone line/audio channel.
Make a call (computer or desk phone)
1Tap an Audio button on your base display. You hear a dial tone.
Desk phone only: Press the phone's Headset button or manually remove the handset if you don't
have an HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). “A” works for the
majority of desk phones. "D" works for Cisco phones.
2Dial from your softphone or desk phone.
Answer or end a call
To answer or end a call, choose:
• Tap the headset Call button.
•Computer or desk phone: Tap the corresponding Audio button
Desk phone only: If you don't have an HL10 lifter or EHS cable, Press the phone's Headset button or
manually remove the handset when answering a call or hang up the handset when ending a call.
Mute
During a call, tap the headset mute button. Tap again to unmute. When mute is on, the LED is
solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.
The Basics
Power on or off
Adjust volume
Make, answer, end calls
15

Hold a call
To hold an active call or resume a held call:
• Press the headset Call button for 2 seconds.
•Computer or desk phone: Press the corresponding base Audio button for 2 seconds. The
button flashes red when a call is on hold.
NOTE 2 desk phone calls can be put on hold only from your desk phone.
Switch between calls (flash)
To switch between calls:
• Press the headset Call button for 2 seconds.
•Computer or desk phone: Tap the corresponding Audio button on the base. The button flashes red
when a call is on hold.
NOTE Switching 2 desk phone calls can only be done from your desk phone.
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Siri, Google Now™, Cortana Press and hold the Call button for 2 seconds to activate your
smartphone's default voice assistant. Wait for the phone prompt to activate voice dialing, search,
and other smartphone voice controls.
ATTENTION Voice assistant is only active when your headset is out of base range and paired to a
smartphone.
With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.
NOTE Amazon Alexa isn't available in all languages and countries.
1Enable Alexa
APair the headset to your mobile device
BUpdate your Plantronics Hub mobile app (software) if necessary
CLaunch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
DFrom Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
ELaunch the Amazon Alexa app and follow the instructions to set up your headset
2Use Alexa
ATo use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone
when Alexa is activated.
With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a
map and ask the Tile community for help.
1Pair the headset to your mobile device
2Update your Plantronics Hub mobile app (software) if necessary
3Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
4From Plantronics Hub main menu, choose Apps > Tile > Enable
5Launch the Tile app and follow the instructions to connect your headset
Change the default outbound phone line/audio channel in Plantronics Hub for Windows/Mac.
Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics
Hub.
More Features
Voice assistant
(smartphone feature)
Enable and use Amazon
Alexa (smartphone
feature)
Enable Tile
Change your default line
Online indicator
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I can’t hear a dial tone in the
headset. • Make sure your headset is charged.
• Make sure your headset is paired to base. See Pair again to base.
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default Aworks for most phones.
ATTENTION Use configuration Dfor Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See Adjust volume.
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust volume.
I hear static. • Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base
.
The sound is distorted. • Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust volume.
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
I hear echo in the headset. • Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase the headset
volume. See Adjust volume.
• If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
Troubleshooting
Headset
18

People I talk to can hear a buzz in
the background. • Move the base further away from your phone. See Position Your
Base.
• If the base power supply is plugged into a power strip, plug it into
the wall directly.
I can't activate Siri or Google Now
on my headset. Your smartphone's default voice assistant is a mobile-only feature
and is not active when your headset is in range of your base.
• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See Voice assistant
I can't activate Alexa on my headset. • Alexa requires one-time setup in Plantronics Hub for iOS/Android.
See Enable and use Amazon Alexa.
The handset lifter is installed but
does not lift the handset. • Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
When I dial from my softphone
application, nothing happens. • Ensure your headset is charged.
• Ensure your headset is paired to the base. See Pair again to base.
• Ensure that Plantronics Hub for Windows and Mac software is
installed. To download, visit plantronics.com/software.
• Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
• If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base's Audio button
and then use the softphone interface to place/answer/end calls.
• Ensure that the headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
• Restart your computer.
Speaking and/or listening volume is
too low or too high. • Adjust headset listening volume with volume button.
• Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
• Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset. • Reduce speaking and/or listening volume on the computer using
your softphone application.
• Point microphone towards your chin.
• If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows 10 and Windows 8 systems
Desk phone
Softphone
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• Go to Start > Control Panel > Sounds and Audio Devices > Audio >
Sound Playback and change the default setting from your headset
to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems
• Go to Start > Control Panel > Sounds > Playback and change the
default setting from your headset to your PC speakers. Click “OK”
to confirm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker
choice.
No audio connection to PC. • Unplug USB and power cables from base. Reconnect power cable
first. Wait for power LED to illuminate, then reconnect USB cable.
Quit and then re-start your PC audio or softphone application.
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