Poly VOYAGER SURROUND 85 UC User manual

Voyager Surround 85 UC
Bluetooth headset with Poly
Wireless Charge Stand
User Guide

Contents
Overview 3
Headset 3
USB Bluetooth adapter 4
Connect and pair 5
Pair to mobile device 5
Connect to PC 5
Configure USB adapter for streaming media 6
Pair BT700 USB adapter again 6
Fit and charge 7
Fit 7
Charge your headset 7
Check headset battery status 7
Load software 9
Update your Poly device 9
The basics 10
Power on/off 10
Adjust volume 10
Play or pause audio 10
Track forward 10
Track backward 11
ANC and Transparency Mode 11
ANC and Transparency Mode settings 12
Voice assistant (smartphone feature) 12
Use sensors 12
Make/Take/End Calls 14
Make a call 14
Answer or end a call 14
Hold call 14
Switch between calls (flash) 14
Mute 14
Redial last outgoing call (smartphone feature) 14
Launch Microsoft Teams (Teams model only) 14
Raise hand in Microsoft Teams meeting (Teams model only) 15
More Features 16
Customize your headset 16
Corded mode (audio over USB) 16
What's in the box 17
Troubleshooting 19
Support 21

Overview
Headset
ANC /
Transparency
Your headset has touch control on the right earcup. Use touch gestures for call and media control.
Icon Headset control
Volume control
• Swipe up/down to adjust volume
Call control
• Tap to answer
• Press to end
Audio control*
• Tap to play/pause
• Swipe to track forward/backward
Interact with Microsoft Teams (Teams model only, Teams app required)
ANC (Active Noise Canceling) and Transparency Mode
LEDs/Online indicator
Mute/unmute
Power
Bluetooth® pairing
Charge port
Note: *Functionality varies by application. May not function with web-based apps.
3

Be safe
Please read the safety guide for important safety and regulatory information before
using your new device.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to high-fidelity computer audio.
Note: Adapter's USB connection and design may vary, but function is the same.
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Device connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
Note: *Requires Microsoft Teams desktop application.
4

Connect and pair
Pair to mobile device
1To put your headset in pair mode, slide and hold the Power switch away from the
off position until you hear "pairing" and the headset LEDs flash blue and white.
:02
“Pairing”
Blutooth
Headphones
Computer
Camera
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
Note: *Menus may vary by device.
3Select “Poly VSurround 85.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop
flashing.
Note: Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the Bluetooth adapter.
Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone functionality and
acoustic sound quality through your headset. The adapter comes pre-paired to your
headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is
connected to the USB adapter. If you are wearing your headset you hear “PC
connected” to indicate the connection has been established. When on a call, the LED
on the USB adapter flashes blue. When not on a call the LED is solid.
3Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize
your headset behavior through advanced settings and options.
5

Configure USB adapter for streaming media
Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media,
configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter for streaming media in your PC, go to Start
menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the
Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel >
Sound > Communications tab and select the desired parameter.
Mac
1To configure your Bluetooth USB adapter for streaming media on your Mac, go to
System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.
Pair BT700 USB adapter again
Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the
event that your adapter is disconnected or bought separately, you will need to pair the
adapter to your Poly device.
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device.
Download: poly.com/lens.
Note: Adapter design varies by USB connection.
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait
for your computer to recognize it.
2Put your Poly audio device in pair mode.
3Launch Poly Lens Desktop App and navigate to Poly BT700.
4Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the
adapter's main page or overflow menu. Your adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
6

Fit and charge
Fit
Important: Headset microphones are on the front of your earcups.
For best call audio, ensure your headset is worn correctly.
R
L
Charge your headset
Charge your headset using the charge stand.
1Place the headset on the charge stand.
Lock
Indicator Light
Music
ANC
Timer
Headphones
Phone
Mobile
Computer
Camera
2Charge stand LED pulses when charging and turns off when the headset is fully
charged. It takes approximately 5 hours to fully charge your headset.
Note: You can also charge your headset using the USB-C cable. Headset LEDs flash
when charging and turn off once charging is complete.
Check headset battery status
Check your headset battery status:
•With your headset inactive, slide and release the Power switch away from the off
position. Listen to the voice alert or observe the headset LEDs.
7

• Power on your headset and listen to the voice alert.
• View headset battery level in Poly Lens App.
Voice alert Headset LEDs Talk time
"Battery high" 12 hours or more
"Battery medium" 2 to 12 hours
"Battery low" 30 minutes to 2 hours
"Battery critical" Less than 30 minutes
8

Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality.
• Download Poly Lens Desktop App at poly.com/lens.
• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and alerts ✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
Find MyHeadset ✓
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
9

The basics
Power on/off
Slide the Power switch to power on the headset.
Adjust volume
Swipe up on the right earcup to increase the volume. Swipe down to decrease the
volume.
Each swipe changes the volume one level.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Play or pause audio
Tap the center of the right earcup to play or pause audio.
Track forward
Swipe forward on the right earcup to play the next track.
10