Poly VOYAGER SURROUND 85 UC User manual

Voyager Surround 85 UC
Bluetooth headset with Poly
Wireless Charge Stand
User Guide

Contents
Overview 3
Headset 3
USB Bluetooth adapter 4
Connect and pair 5
Pair to mobile device 5
Connect to PC 5
Configure USB adapter for streaming media 6
Pair BT700 USB adapter again 6
Fit and charge 7
Fit 7
Charge your headset 7
Check headset battery status 7
Load software 9
Update your Poly device 9
The basics 10
Power on/off 10
Adjust volume 10
Play or pause audio 10
Track forward 10
Track backward 11
ANC and Transparency Mode 11
ANC and Transparency Mode settings 12
Voice assistant (smartphone feature) 12
Use sensors 12
Make/Take/End Calls 14
Make a call 14
Answer or end a call 14
Hold call 14
Switch between calls (flash) 14
Mute 14
Redial last outgoing call (smartphone feature) 14
Launch Microsoft Teams (Teams model only) 14
Raise hand in Microsoft Teams meeting (Teams model only) 15
More Features 16
Customize your headset 16
Corded mode (audio over USB) 16
What's in the box 17
Troubleshooting 19
Support 21

Overview
Headset
ANC /
Transparency
Your headset has touch control on the right earcup. Use touch gestures for call and media control.
Icon Headset control
Volume control
• Swipe up/down to adjust volume
Call control
• Tap to answer
• Press to end
Audio control*
• Tap to play/pause
• Swipe to track forward/backward
Interact with Microsoft Teams (Teams model only, Teams app required)
ANC (Active Noise Canceling) and Transparency Mode
LEDs/Online indicator
Mute/unmute
Power
Bluetooth® pairing
Charge port
Note: *Functionality varies by application. May not function with web-based apps.
3

Be safe
Please read the safety guide for important safety and regulatory information before
using your new device.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to high-fidelity computer audio.
Note: Adapter's USB connection and design may vary, but function is the same.
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Device connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
Note: *Requires Microsoft Teams desktop application.
4

Connect and pair
Pair to mobile device
1To put your headset in pair mode, slide and hold the Power switch away from the
off position until you hear "pairing" and the headset LEDs flash blue and white.
:02
“Pairing”
Blutooth
Headphones
Computer
Camera
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
Note: *Menus may vary by device.
3Select “Poly VSurround 85.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop
flashing.
Note: Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the Bluetooth adapter.
Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone functionality and
acoustic sound quality through your headset. The adapter comes pre-paired to your
headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is
connected to the USB adapter. If you are wearing your headset you hear “PC
connected” to indicate the connection has been established. When on a call, the LED
on the USB adapter flashes blue. When not on a call the LED is solid.
3Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize
your headset behavior through advanced settings and options.
5

Configure USB adapter for streaming media
Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media,
configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter for streaming media in your PC, go to Start
menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the
Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel >
Sound > Communications tab and select the desired parameter.
Mac
1To configure your Bluetooth USB adapter for streaming media on your Mac, go to
System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.
Pair BT700 USB adapter again
Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the
event that your adapter is disconnected or bought separately, you will need to pair the
adapter to your Poly device.
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device.
Download: poly.com/lens.
Note: Adapter design varies by USB connection.
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait
for your computer to recognize it.
2Put your Poly audio device in pair mode.
3Launch Poly Lens Desktop App and navigate to Poly BT700.
4Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the
adapter's main page or overflow menu. Your adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
6

Fit and charge
Fit
Important: Headset microphones are on the front of your earcups.
For best call audio, ensure your headset is worn correctly.
R
L
Charge your headset
Charge your headset using the charge stand.
1Place the headset on the charge stand.
Lock
Indicator Light
Music
ANC
Timer
Headphones
Phone
Mobile
Computer
Camera
2Charge stand LED pulses when charging and turns off when the headset is fully
charged. It takes approximately 5 hours to fully charge your headset.
Note: You can also charge your headset using the USB-C cable. Headset LEDs flash
when charging and turn off once charging is complete.
Check headset battery status
Check your headset battery status:
•With your headset inactive, slide and release the Power switch away from the off
position. Listen to the voice alert or observe the headset LEDs.
7

• Power on your headset and listen to the voice alert.
• View headset battery level in Poly Lens App.
Voice alert Headset LEDs Talk time
"Battery high" 12 hours or more
"Battery medium" 2 to 12 hours
"Battery low" 30 minutes to 2 hours
"Battery critical" Less than 30 minutes
8

Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality.
• Download Poly Lens Desktop App at poly.com/lens.
• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and alerts ✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
Find MyHeadset ✓
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
9

The basics
Power on/off
Slide the Power switch to power on the headset.
Adjust volume
Swipe up on the right earcup to increase the volume. Swipe down to decrease the
volume.
Each swipe changes the volume one level.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Play or pause audio
Tap the center of the right earcup to play or pause audio.
Track forward
Swipe forward on the right earcup to play the next track.
10

Track backward
Swipe backwards on the right earcup to play the previous track.
ANC and Transparency Mode
Active Noise Canceling (ANC) reduces external noise and enhances your music and
sound quality. Transparency Mode allows you to hear your surroundings while wearing
your headset.
ANC/Transparency mode is the default custom button feature. For more, see Customize
your headset.
1Tap the Custom button with two fingers for 2 seconds to toggle between modes.
Note: Your headset's Custom button is located in the center of the right earcup.
2Swipe up/down on the right earcup to adjust Transparency Mode level when active.
11

ANC and Transparency Mode settings
Choose your preferred settings for ANC and Transparency Mode in Poly Lens App.
Category Setting Description
ANC Adaptive
(default) • Detects differences in user fit or movement while wearing
and automatically adjusts to provide the best ANC
experience
ANC Standard • Optimized for office
• Provide a more natural audio experience and enhanced
sidetone comfort
ANC Off • ANC powered off
Transparency
Mode
Environment
(default) • Best for busy streets
• Optimized to hear your surroundings
Transparency
Mode
Speech • Optimized for face-to-face communication
Transparency
Mode
Off • Transparency Mode powered off
Voice assistant (smartphone feature)
Siri, Google Assistant™, Cortana To activate your smartphone's default voice assistant,
do one of the following:
• Press and hold the center of the right earcup for 2 seconds. Wait for the phone
prompt to activate voice dialing, search, and other smartphone voice controls.
• Tap the Custom button with two fingers for 2 seconds to activate your smartphone's
default voice assistant. Wait for the phone prompt to activate voice dialing, search,
and other smartphone voice controls.
Note: Ensure Voice Assistant is the assigned Custom button setting in Poly Lens
App. For more, see Customize your headset.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize in Poly Lens
App. Below describes default settings.
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With active sensors putting on the headset will: taking off the headset
will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if playing
previous to taking off)*
pause music/media (if
playing)*
Mute (activate in Poly Lens
App )
unmute if on an active call mute if on an active call
Note: *Functionality varies by application. May not function with web-based apps.
13

Make/Take/End Calls
Make a call
Dial using your softphone application or mobile phone.
Answer or end a call
Tap the center of the right earcup to answer call. Press to end a call.
Hold call
1Press and hold the Mute button for 2 seconds to hold the call. The LEDs flash red.
2To resume call, hold the Mute button for 2 seconds. The LEDs return to pulsing red.
Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.
Note: Available for softphone calls only. Does not work with mobile calls.
Mute
During an active call, press the Mute button to mute or unmute your headset.
Redial last outgoing call (smartphone feature)
Tap the Custom button with two fingers for 2 seconds to redial the last outgoing mobile
call.
Note: Ensure Redial is the assigned Custom Button setting in Poly Lens App. For more,
see Customize your headset.
Launch Microsoft Teams (Teams model only)
Tap your headset Teams button to quickly open and use the Microsoft Teams desktop
app.
• When not on a call, tap your Teams button to view Microsoft Teams app on your
computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view
Teams notifications.
Note: Teams model and Teams desktop application required. Teams mobile
application is not supported.
14

Raise hand in Microsoft Teams meeting (Teams model only)
Use your headset to raise your hand in a Microsoft Teams meeting.
Press your headset Teams button for 2 seconds to raise your hand during an active
Teams meeting.
15

More Features
Customize your headset
Configure your Custom button feature in Poly Lens App. Download: poly.com/lens.
ANC/Transparency mode is the default feature when you tap the right earcup with two
fingers for 2 seconds.
Choose from:
• ANC/Transparency mode (default)
• Check device status
•Mobile calls only: Redial
•Mobile calls only: Launch default voice assistant (Siri, Google Assistant)
Corded mode (audio over USB)
If your headset battery is depleted or a corded connection is required and/or preferred,
use one of the supplied USB cables to stream audio to your headset.
Your headset is supplied with the following USB cables:
• USB-C cable
• USB-C to 3.5mm
Note: Your headset battery charges while in corded mode when connected with the
USB-C cable. The 3.5mm cable does not charge your headset battery.
1Disconnect your Bluetooth USB adapter from your computer if connected.
2Connect your headset directly to your computer with one of the provided USB cables.
3Power off your headset to use density-friendly corded mode.
16

What's in the box
Contents may vary by product.
Lock
Indicator Light
Music
ANC
Timer
Figure 1: Bluetooth headset
Figure 2: Poly wireless charge stand
Figure 3: Bluetooth USB-C Adapter
Figure 4: USB-C to USB-A adapter
Figure 5: USB-C cable
17

Figure 6: USB-C to 3.5mm cable
Figure 7: Headset carrying case
Figure 8: Quick start guide
18

Troubleshooting
Issue Resolution
During a call, my voice sounds muffled or
far away to other callers.
You may be wearing your headset backwards.
Headset microphones are on the front of your
earcups. For best call audio, ensure that left and right
earcups are on the correct ear.
Can I control features using either
earcup? No, only the right earcup has touch control.
I want to customize my headset features. Customize your device settings with Poly Lens App.
Download: poly.com/lens
How do I pair my headset to a mobile
device? See Pair to mobile device on page 5.
How do I pair my headset to a computer
or laptop?
Plug in the USB Bluetooth adapter to your computer
or laptop. The adapter is paired to your headset and
connects to computer audio. See Connect to PC on
page 5.
Why should I use the USB Bluetooth
adapter instead of my computer's
Bluetooth?
Your USB Bluetooth adapter provides the best
connection, softphone functionality and acoustic
sound quality through your headset. See Connect to
PC on page 5, Configure USB adapter for streaming
media on page 6.
How do I pair my USB Bluetooth adapter
to another supported Poly audio device?
Poly Lens Desktop App is required to pair your
BT700 USB Bluetooth adapter to another device.
Your Bluetooth adapter remembers up to 2
supported Poly audio devices, but connects to only
one at a time. See Pair USB adapter again.
How do I use the USB-C to USB-A
adapter?
The USB-C to USB-A adapter is designed to connect
your BT700C adapter to USB-A ports if available.
Use if you do not have USB-C ports available on your
PC/device.
Can I connect my headset to a mobile
phone and computer at the same time?
Yes, your headset can connect to mobile and PC.
Your headset remembers up to 8 devices, but
connect to up to 2 devices at a time. That includes the
USB Bluetooth adapter.
The headset audio is not working as
expected when connected to my
computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my
headset
• When I play music and a call comes
in, the music is too loud or doesn't
pause
Check the following:
• To configure the headset sound on your
computer, see Configure USB adapter for
streaming media on page 6, Load software on
page 9.
• Ensure that only one softphone application is
opened at a time.
• For best performance, ensure your headset
firmware is up-to-date. See Update your Poly
device.
19

Issue Resolution
My headset call control is not working as
expected when on a softphone call.
Check the following:
• For best performance, ensure your headset
firmware is up-to-date. See Update your Poly
device.
• Ensure that only one softphone application is
opened at a time.
• If required to enable headset control
(answer/end and mute) functionality, ensure you
have Poly Lens Desktop App installed. See Load
software.
• Select your softphone application in Poly Lens
Desktop App.
(Teams model only) How do I interact
with Microsoft Teams using my headset? • Tap the headset Call button to quickly open and
use Microsoft Teams. See Launch Microsoft
Teams (Teams model only) on page 14.
• Set your target softphone by going to Poly Lens
Desktop App
(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App.
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
The headset audio is cutting out during
softphone calls.
You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB).
The headset sensors are not working as
expected.
• A call is not automatically answered
when I put on my headset
• Mute/unmute is not working when I
take on/off my headset during a call
• During a call, mute unexpectedly
turns on
If your headset sensors are not working as expected,
you may need to reset the sensors. See Reset
sensors.
I want to use my headset as a USB corded
headset with my computer.
Your headset can be used in corded mode. See
Corded mode (audio over USB).
Can I use my headset while charging it? Your headset charges while in corded mode. See
Corded mode (audio over USB).
20