Poly Savi 8210 Office User manual

Savi 8210/8220 Office
Wireless DECT headset system for
computer, desk phone and mobile
User Guide

Contents
DECT Information 3
DECT Enhanced Security 3
Overview 4
Base and Headset Basics 4
Accessories 5
Hook up system 6
Desk phone setup details 6
Position Your Base 7
Fit and charge 9
Customize Your Headset 9
Charge Your Headset 9
Talk Time 9
Headset battery status 9
Load software 10
Update your Poly device 10
Pair your headset 11
Auto connect feature 11
The basics 12
Headset Controls 12
Power on your headset 12
Make, answer, end calls 12
Adjust volume 13
Mute 13
Interact with Microsoft softphone 13
Change your default phone line 13
Get a dial tone 13
Transfer mobile audio 13
Audio streaming 13
ANC 13
Limit ofce noise 13
Mini conference call 13
Set up a conference call 14
More Features 15
Change voice prompt language 15
Optimize audio quality 15
Base Subscription Button 15
Troubleshooting 17
Headset 17
Desk Phone 18
Mobile 18
Softphone 18
What's in the box 20
Support 21
2

DECT products should never be used outside the region in which they were originally
purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which
vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/
Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may
disrupt telecommunications networks and devices, and can subject you to nes and
penalties by regulatory agencies.
Poly is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Poly DECT-based products now fully incorporate the latest recommendations on
Enhanced Security from the DECT Forum and ETSI. These improvements cover
registration, authentication, authorization and encryption procedures. Poly DECT
products are now secure against known vulnerabilities that were highlighted by the
public announcements of the Chaos Communication Congress in 2009.
Poly DECT products have been tested against and passed the DECT Forum security
certication requirements and consequently have been granted 'DECT Forum security'
logo certication.
Poly DECT products using the new enhanced version of DECT that includes these
security improvements are marked on the base with the DECT Forum security logo.
DECT Information
DECT Enhanced
Security
3

Base
1 2 3 4
567
8 9 10
11 12 13 14
1Power jack 8Computer button
2Handset lifter jack 9Mobile phone button
3Telephone interface cable jack 10 Desk phone button
4USB port 11 Incoming call ringer
5Desk phone speaking volume 12 Bluetooth pairing button/LED
6Desk phone conguration switch 13 Subscription button/LED
7Desk phone listening volume 14 Charging LED
Headset
12
3
4
5
6
1Volume wheel 4Headset LED
2Call button/Press to interact with
Microsoft Teams (app required)
5Power button
3Mute 6ANC (Active Noise Canceling)
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Overview
Base and Headset
Basics
4

1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends
a desk phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Accessories
5

Using the diagram, connect your headset system.
NO HEADSET PORT
OR
HEADSET PORT
NOTE Base configuration settings
Desk phone Setting (on base's side panel)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
IMPORTANT Cisco phones use configuration D on the side of the base. Most other phones
use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration,
press both the headset button on your desk phone and the call control button on the
headset to answer or end calls.
B Desk phone (standard)
Hook up system
Desk phone setup
details
6

USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to
the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
IMPORTANT Cisco phones use configuration D on the side of the base. Most other phones
use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone
does not have a dedicated headset port. In this configuration, manually remove the handset
on your desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the side of the base, which works for most phones
including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
USE
IMPORTANT Cisco phones use configuration D on the side of the base. Most other phones
use default configuration A.
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
Position Your Base
7

8

Optimize the comfort and t of your headset.
Adjust the Headband
1To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
earcups so that the foam cushions sit comfortably over the center of your ears.
2Position the stabilizer T-bar above your ear, if applicable.
Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the
corner of your mouth.
NOTE For true stereo listening when wearing the boom on the left, adjust the wearing
preference setting in Poly Lens Desktop App.
Place the headset in the charge cradle. The headset charging LED flashes green when
charging the headset and turns solid green when the headset is fully charged. Charge for at
least 20 minutes prior to the first use. A full charge takes 3 hours.
With a single full charge, the headset provides up to 13 hours of continual talk time in
wideband mode.
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• Press the base subscription button; the base Audio buttons light up (solid green is high
battery, ashing green is medium, ashing yellow is low, ashing red is critical).
• View in Poly Lens Desktop App
Fit and charge
Customize Your
Headset
Charge Your Headset
Talk Time
Headset battery status
9

Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device
call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
Load software
Update your Poly
device
10