Poly Savi 8210 UC User manual

Savi 8210/8220 UC
Wireless Headset System
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
DECT Information 3
DECT Enhanced Security 3
Overview 4
Headset Basics 4
DECT USB adapter 4
Charge stand 5
Fit and charge 6
Customize Your Headset 6
Charge your headset 6
Talk Time 6
Headset battery status 6
Connect to PC 7
Subscribe USB adapter again 7
Configure USB adapter 8
Load software 9
Plantronics Hub configurable settings 9
The basics 10
Headset Controls 10
Power on/off 10
Make, answer, end calls 10
Adjust volume 10
Mute 10
Set up a conference call 10
More Features 12
Change voice prompt language 12
Optimize audio quality 12
Limit office noise 12
ANC 12
Set the range 12
Troubleshooting 13
Headset 13
Softphone 13
Support 15
2

DECT products should never be used outside the region in which they were originally purchased
and intended to be used.
The enclosed DECT wireless product uses restricted wireless radio frequencies which vary by
country. Use of this DECT product in unauthorized countries is a violation of law, may disrupt
telecommunications networks and devices, and can subject you to fines and penalties by
regulatory agencies.
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced
Security from the DECT Forum and ETSI. These improvements cover registration, authentication,
authorization and encryption procedures. Plantronics DECT products are now secure against all
the known vulnerabilities that were highlighted by the public announcements of the Chaos
Council in 2009.
Plantronics DECT products have been tested against and passed the DECT Forum security
certification requirements and consequently have been granted 'DECT Forum security' logo
certification.
Plantronics products using the new enhanced version of DECT that includes these security
improvements are marked on the base with the DECT Forum security logo.
DECT Information
DECT Enhanced Security
3

12
3
4
5
6
1Volume wheel 4Headset LED
2Call button 5Power button
3Mute 6ANC (Active Noise Canceling)
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
NOTE USB connection may vary but function is the same
USB LEDs Status
Solid red Headset is powered off
Solid red Headset is not subscribed (if headset is powered on)
Red and blue flashes Subscribe mode
Solid blue Subscription successful; connected
Triple blue flashes Incoming call
Blue flashes On a call or streaming media
Solid red Call is muted
Red flashes Call on hold
Red flashes Update in progress
Overview
Headset Basics
DECT USB adapter
4

Charge stand
5

Optimize the comfort and fit of your headset.
Adjust the Headband
1To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
earcups so that the foam cushions sit comfortably over the center of your ears.
2Position the stabilizer T-bar above your ear, if applicable.
Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the corner of
your mouth.
NOTE For true stereo listening when wearing the boom on the left, adjust the setting in Plantronics
Hub (plantronics.com/software) by going to Settings > Ringtones and Volumes > Wearing preference
for volume control.
Place the headset in the charge cradle. The headset charging LED flashes when charging the
headset and turns off when the headset is fully charged. Charge for at least 20 minutes prior to
the first use. A full charge takes 3 hours.
With a single full charge, the headset provides up to 13 hours of continual talk time in wideband
mode.
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• Hover over the Plantronics Hub system tray icon
• View in Plantronics Hub app
Fit and charge
Customize Your Headset
Charge your headset
Talk Time
Headset battery status
6

Your DECT™USB adapter comes pre-subscribed to your headset.
1Turn on your headset and insert the DECT USB adapter into your laptop or PC.
2The USB adapter LED is solid red when inserted and then turns solid blue to indicate the headset is
connected to the USB adapter. If you are wearing your headset you will hear “Base connected” to
indicate the connection has been established. When on a call, the LED on the USB adapter flashes
blue. When not on a call the LED is solid blue.
3OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This
will allow you to customize your headset behavior through advanced settings and options.
Typically, your DECT USB adapter is subscribed (connected) to your headset. In the event that your
adapter is disconnected or bought separately, you will need to subscribe the adapter to your headset.
1Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.
2Put your headset in subscribe mode by holding Volume up for 4 seconds. Your headset LED lights
up.
3Put your DECT USB adapter into subscribe mode by double pressing the recessed subscription
button with a pen or paperclip until the USB adapter flashes red and blue.
NOTE USB connection may vary but function is the same
4Subscription is successful when you hear "pairing successful" and "base connected" and the DECT
USB adapter LED is solid blue.
NOTE If the USB adapter LED goes solid red after flashing red and blue, the subscription attempt has
failed and should be repeated.
End Subscription
If the USB adapter is in subscription mode and you want to stop the adapter from searching for a
headset, press the recessed subscription button once with a pen or paperclip. The subscription
light will be solid red for four seconds and then go to its previous state.
Disabling over-the-air subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift
environment, you may want to disable this mode of subscription.
Adjust the over-the-air subscription setting in Plantronics Hub Settings > Wireless.
Connect to PC
Subscribe USB adapter
again
7

Your DECT USB adapter comes ready to take calls. If you want to listen to music, you will need to
configure your DECT USB adapter.
Windows
1To configure your DECT USB adapter to play music, go to Start menu > Control Panel > Sound >
Playback tab. Select your headset and set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the DECT USB adapter, go to Apple menu > System Preferences > Sound. On both
the Input and Output tabs, select your headset.
Configure USB adapter
8

Plantronics Hub for Windows/Mac is an invaluable headset tool.
1Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
2Using Plantronics Hub, manage your headset settings.
• Call control for softphones
• Change headset language
• Update firmware
• Turn features on/off
Feature Plantronics Hub tab
Answering Call Alert
Audio channel tone
Audio sensing
Close conversation limiting
Online indicator
Second incoming call
Mute on/off alerts
Mute reminder
Headset to PC radio link
Plantronics product improvement program
Software log level
General
Change language of voice prompts
Brazilian Portugese, Cantonese, Danish, English (UK, US), French, German, Indonesian,
Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish and Thai.
Language
PC ringtone
Volume level tones
Wearing preference for volume control (stereo audio)
Ring location
Ringtone and Volume
Dial tone
Target softphone
Media player action on incoming call
Softphones and media players (PLT enabled)
Softphones
Software settings (Aware for Microsoft) Sensors and Presence
Audio quality
Over-the-air subscription
Range
Wireless
Anti-startle
Noise exposure
Hours on phone per day
Advanced
Load software
Plantronics Hub
configurable settings
9

12
3
4
5
6
1Volume wheel Rotate volume wheel to adjust volume
2Call button Press to place, answer, end a call
3Mute button During a call, press to mute and unmute
4Headset LED Flashes when in use
5Power button Toggle on and off
6ANC (Active Noise Canceling) Toggle on and off
To turn on the headset, slide the Power button to reveal green.
Make a call
Dial from your softphone.
Answer or end a call
Tap the Call button.
Answer a second call
1While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2To switch between the calls, press the headset Call button for 2 seconds.
Fine-tune your headset volume by adjusting the volume controls.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During a call, tap the headset mute button. Tap again to unmute. When mute is on, the LED is
solid red. Modify your mute settings in Plantronics Hub for Windows/Mac.
You can set up a conference call with 4 additional headsets.
Join Savi headsets manually
1While on a call, press the USB adapter's recessed subscription button with a pen or paper clip.
The adapter subscription LED flashes red and blue.
The basics
Headset Controls
Power on/off
Make, answer, end calls
Adjust volume
Mute
Set up a conference call
10

1For Savi 8210/8220 headsets: Press the guest headset Call button for 4 seconds. Upon release,
the headset LED flashes green and red.
1For Savi 8240/8245 headsets: Press the guest headset Volume up button for 4 seconds. Upon
release, the headset LED turns on.
1The primary user will hear a request "Conference requested." To accept the request, press the
primary user's headset Call button. Both users hear "Conference accepted." View conference call
status by going to Plantronics Hub About > Connections > Conferenced headsets.
Exit a conference call
1Guest headsets can remain as guests through multiple calls. To remove a guest headset, either
press the guest headset's Call button or dock the primary user's headset in the charge cradle.
11

To change the voice prompt language on your headset, open Plantronics Hub and go to Settings >
Language
You can choose from: Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian,
Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish and Thai.
There are 3 audio modes: wideband stereo (hybrid), wideband (conversation) and multimedia
(music).
To optimize your audio quality for your activity, with the system idle, press the headset Mute
button for 4 seconds. The headset cycles through the modes with each 4 second press. Also
configurable in Plantronics Hub.
You can limit the amount of nearby conversation that is transmitted during your calls.
Open Plantronics Hub. Go to Settings > General > Close Conversation Limiting. Changes take
effect with the next call. The default is Standard mode which is optimized for most environments.
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.
Your headset ships with ANC on. To turn ANC off, slide the switch away from "ANC."
Changing the range can help with PC audio quality, improve user density or restrict range of
users.
You can adjust the range setting in Plantronics Hub Settings > Wireless > Range.
Setting Range
High (Default) up to 300 ft.
Medium up to 150 ft.
Low up to 50 ft.
More Features
Change voice prompt
language
Optimize audio quality
Limit office noise
ANC
Set the range
12

My headset is unstable. When you wear the headset, the microphone should rest as close
to your cheek as possible without touching. The microphone can
be adjusted inward by the pivoting earpiece to optimize the
position of the headset. See Position Your Headset.
Talk time performance is
significantly degraded even after a
full recharge.
Battery is wearing out. Contact us at plantronics.com/support.
I can’t hear anything in the headset. Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine tune the listening volume.
Ensure that your headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
Make sure your headset is subscribed to the USB adapter. See
Subscribe USB adapter again.
When I dial from my softphone
application, nothing happens. Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine tune the listening volume.
Ensure that your headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
Make sure your headset is subscribed to the USB adapter. See
Subscribe USB adapter again.
Ensure that the Plantronics Hub software is installed. To download,
visit plantronics.com/software.
Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the headset Call button
and then use the softphone interface to place/answer/end calls.
Restart your computer.
Speaking and/or listening volume is
too low or too high. Adjust headset listening volume.
Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset. Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers. Change the default sound device by going to your Sound Control
Panel (Windows) or your Sound System Preferences (Mac) and
selecting your PC speakers or internal speakers.
Troubleshooting
Headset
Softphone
13

No audio connection to PC. Unplug USB adapter and then reconnect it.
Quit and then re-start your PC or softphone application.
14

Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. DECT is a trademark of ETSI. All other trademarks are the
property of their respective owners. Manufactured by Plantronics.
216828-06 12.19
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