Poly Plantronics Voyager 5200 Office User manual

Voyager 5200 Office
Bluetooth headset system for desk
phone
User Guide

Contents
Hook up system 3
Desk phone setup details 3
Position Your Base 5
Overview 6
Headset overview 6
Base overview 7
Accessories 7
Pair 8
Pair headset to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Fit 9
Charge 9
Low battery warnings 10
Load software 11
Update rmware 11
The basics 12
Power on/off 12
Adjust volume 12
Make, answer, end calls 12
Use sensors 13
More Features 14
Play or pause audio 14
Voice assistant (smartphone feature) 14
Enable and use Amazon Alexa (smartphone feature) 14
Enable Tile 14
Troubleshooting 15
Headset 15
Desk phone 16
Support 17
2

Using the diagram, connect your headset system.
OR
NO HEADSET PORT
HEADSET PORT
NOTE Base configuration settings
Desk phone Setting (on bottom of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
Hook up system
Desk phone setup
details
3

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration,
press both the headset button on your desk phone and the call control button on the
headset to answer or end calls.
B Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to
the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone
does not have a dedicated headset port. In this configuration, manually remove the handset
on your desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the bottom of the base, which works for most phones
including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
4

USE
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
5

Siri /
Google Assistant
Alexa*
NFC
Volume
Mute
Alexa* Amazon Alexa (requires Plantronics Hub mobile app)
Call
Bluetooth pairing
Siri, Google
Assistant
Default voice assistant
NFC Near Field Communication (available on select models)
Charge port
Power
Indicator light
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Overview
Headset overview
6

1 2 3 4 5 6 7 8
11
9
10
1Desk phone LED 7Telephone interface cable jack
2Bluetooth LED 8Headset Bluetooth pairing button
3Charging LED 9Desk phone listening volume
4USB port 10 Desk phone speaking volume
5Power jack 11 Desk phone conguration switch
6Handset lifter jack
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends
a desk phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Base overview
Accessories
7

Your system has a base and compatible Bluetooth headset.
Your headset comes pre-paired to the base. To pair again:
1Press the headset Call button until you hear "pairing" and the headset LEDs flash blue and
red.
2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the
back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and
red.
Pairing is successful when you hear "pairing successful" and "base connected" and the
display panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
1To put your headset in pair mode, press the Call button until you hear "pairing" and the
headset LEDs flash blue and red.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
3Select “PLT V5200 Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the base.
With your headset powered on, press the Call button until you hear "pairing."
Pair
Pair headset to base
Pair to mobile device
Pair mode
8

1Slide headset over and behind your ear, then press gently toward your ear.
NOTE Remove your eyeglasses before donning the headset for best fit.
2Rotate microphone boom until it is pointed toward your mouth.
3Mic boom moves up and down for a better fit.
2 3
1
Change the eartip for a better fit.
1Push in eartip and rotate to the left to unlock it.
1
2
2
2Align new eartip into slot; push, rotate to the right and lock into place.
To wear the headset on your other ear, rotate the boom upwards then twist it around so
the eartip is on the other side before lowering the mic boom.
3
2
1
Before first use, charge your headset for a minimum of 20 minutes by placing it in the
cradle. The base display's battery icon turns solid blue when charging and turns off
when charge is complete. A full charge takes approximately 90 minutes.
NOTE You may also charge your headset using a micro-USB cable connected to a power source.
Fit and charge
Fit
Charge
9

Battery Level Voice Prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Low battery warnings
10

Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub App.
Keep your firmware up-to-date to improve performance and add new features to your
Poly device.
Update your rmware using your computer with Poly Lens App. Download at poly.com/
lens.
While updating rmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
11

Siri /
Google Assistant
Alexa*
NFC
Slide the switch to power on or off.
•Headset volume Fine-tune your headset volume by adjusting the headset's volume up (+)
and down (-) controls.
•Desk phone volume When you are on a desk phone call and your voice is too quiet/loud,
adjust the speaking volume on the bottom of the base. If your caller's voice is too loud/
quiet on a desk phone call, adjust the listening volume.
•Base ringtone volume Adjust the base ringtone volume setting in Poly Lens Desktop App.
This ringtone alerts you if you are not wearing your headset and a call comes in.
Make a call (deskphone)
1Tap the headset call button. The desk phone icon lights up on your base display. You
should hear a dial tone in your headset.
NOTE Press your phone's Headset button or manually remove the handset if you don't have
an HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, turn over the base and adjust the switch (A--G). “A” works for
the majority of desk phones."D" works for Cisco phones.
2Dial from your desk phone.
End/take a call
To answer or end a call, tap the headset Call button.
NOTE If you don't have an HL10 lifter or EHS cable, press your phone's Headset button or
remove the handset when answering a call and hang up when ending a call.
Mute
During an active call, tap the Mute button to mute or unmute your headset.
Hold a call
To hold an active call or resume a held call:
• Double-press the headset Call .
NOTE 2 desk phone calls can be put on hold only from your desk phone.
The basics
Power on/off
Adjust volume
Make, answer, end
calls
12

Switch between calls (flash)
To switch between calls:
• Double-press the headset Call .
NOTE Switching 2 desk phone calls can only be done from your desk phone.
Smart sensors respond when you put on or take off your headset. Customize in Poly Lens
App. Below describes default settings.
With active sensors putting on the headset will: taking off the headset will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if
playing previous to taking off)*
pause music/media (if
playing)*
Lock headset unlock the Call button lock the Call button to avoid
accidental calls
NOTE *Functionality varies by application. May not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
• Wearing the headset, tap the Call button to test sensors. A talk time voice alert means
sensors are working. A tone or lack of voice prompts means sensors need to be reset.
• To reset the sensors, power on the headset, connect the headset to a USB cable and plug
the cable into your computer's USB port or an AC wall adapter (not included). Then place
the headset on a flat, non-metallic surface for more than 10 seconds.
• If you don't have your charging cable available you can also reset your sensors by first
turning off the headset, then pressing and holding the Call and Mute buttons
simultaneously until the LED turns off. Then put on your headset and turn it on.
Disable sensors
• You can disable your headset smart sensors in Poly Lens App or by using a button press
while your headset is idle. Simultaneously press and hold the Call and Mute buttons for
5 seconds. You hear "smart sensors off."
Use sensors
13

Tap the Call button to pause or resume streaming audio.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate
your smartphone's default voice assistant. Wait for the phone prompt to activate voice
dialing, search, and other smartphone voice controls.
ATTENTION Voice assistant is only active when your headset is out of base range and paired
to a smartphone.
With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa
Skills and more.
NOTE Amazon Alexa isn't available in all languages and countries.
1Enable Alexa
A Pair the headset to your mobile device
B Download or update your Plantronics Hub mobile app (software) if necessary.
Download: poly.com/software
C Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
D From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
E Launch the Amazon Alexa app and follow the instructions to set up your headset
2Use Alexa
A To use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a
tone when Alexa is activated.
With the Tile app enabled on your mobile device, you can ring your lost headset or locate it
on a map and ask the Tile community for help.
1Pair the headset to your mobile device
2Update your Plantronics Hub mobile app (software) if necessary
3Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
4From Plantronics Hub main menu, choose Apps > Tile > Enable
5Launch the Tile app and follow the instructions to connect your headset
More Features
Play or pause audio
Voice assistant
(smartphone feature)
Enable and use
Amazon Alexa
(smartphone feature)
Enable Tile
14

I can’t hear a dial tone in the
headset.
• Make sure your headset is charged.
• Make sure your headset is paired to base. See Pair headset to
base.
• Adjust the conguration switch (A--F) on the bottom of the
base until a dial tone is heard. The default A works for most
phones.
ATTENTION Use conguration D for Cisco phones. Cisco phones
connected with EHS cable use conguration A.
• Make sure your desk phone is connected correctly to your
base. See Desk phone setup details.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button to
hear a dial tone.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button and
base's desk phone button to hear a dial tone.
• If your base is connected to your handset port, manually
remove the handset to hear a dial tone (if you do not have an
EHS cable or HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough
to operate the hookswitch; set to a higher setting if
necessary.
• Adjust the headset's listening volume. See Adjust volume.
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust volume.
Can I connect my headset to a
mobile phone and the base at the
same time?
Yes, your headset remembers up to 8 devices, but connect to
up to 2 devices at a time. That includes your base.
I hear static. • Make sure there is at least 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. If adjusting the distance doesn’t help, your
headset is going out of range, move closer to the base. See
Position Your Base
The sound is distorted. • Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the
correct setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the
distortion disappears.
• If the distortion is still present, adjust the headset volume
control to lower the headset speaker volume. See Adjust
volume.
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your
telephone. See Position Your Base.
Troubleshooting
Headset
15

I hear echo in the headset. • Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the
correct setting is position 2. See Adjust volume.
• If the audio level is too low in this position, increase the
headset volume. See Adjust volume.
• If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is as close as possible to your mouth.
People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See Position
Your Base.
• If the base power supply is plugged into a power strip, plug it
into the wall directly.
I can't activate Siri or Google
Now on my headset. Your smartphone's default voice assistant is a mobile-only
feature and is not active when your headset is in range of
your base.
• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See Voice assistant
The handset lifter is installed but
does not lift the handset.
• Be sure the handset lifter power cord is rmly pushed into
the handset lifter jack on the base.
Desk phone
16

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo
are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG,
Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the
property of their respective owners. Manufactured by Plantronics, Inc.
215649-06 10.21
17